Listen. This place gets bad reviews. I had a problem with my order, I called their number and left…read morea message. Guy called me back 30 mins later and sorted my problem out. Can't ask for more than that. That's my honest experience 5/28/2026

Great service! Had a oil leak in my engine and came in for a product which would slow or stop the…read moreleak. The manager and employee on duty worked together to find me exactly what I needed, they recommended a product that was a third of the price of the one I was intending to buy, and asked pointed questions and made great recommendations based on my answers. Highly recommended for knowledgeable and honest service.

I needed a battery for my wireless key flob so this auto part store was the closest location from…read morewhere I was at so I stopped in. It was only me and another customer in the store. The other customer was being helped so I waited right by the counter for awhile no one came up front and when the guy did there was No Hello, No Smile just asked are you being helped. I said no he said someone will be with you. I was still standing there for a couple of minutes then I left. Horrible customer service I was in the store almost 10 minutes no help, never asked me what I needed.

Great help on small and large items. Countermand Ravindra was with me every step of the way. He…read moremade sure that I had the right part and that my car was ready to go.

I sent my ECM in for repair and IT WORKED!!!…read more I have saw plenty of negative reviews about Flagship one and the problem people have had. Just as I had suspected it was people stressing out over a problem that it's not an easy fix. I sent in my ECU to them because it was fried and the dealership no longer makes them. Flagship One updated me at every step they took it through, and their support team responded to any questions I had via email within 24hrs every time! Upon receiving it back and getting it installed, my truck started up perfectly! Please note if you look at older negative reviews on the Better Business Bureau site most of those complaints that were post on the site were before the customers issue was fully resolved it's people getting ahead of themselves with a company that's doing its best. I really appreciate Flagship one and I don't think people should be scared by these horrible reviews!

As a business owner and repair facility myself, I have dealt with many parts suppliers and warranty…read moresituations, and my experience with Flagship ECM was one of the worst I have ever had. We ordered an ECM for a 2002 Dodge Dakota base model. This is a very basic 24-year-old vehicle with no bells and whistles. It took approximately 4 weeks just to receive the original ECM. After installing it, our customer drove only about 120 miles before the vehicle failed again with ECM-related issues. That's when the real nightmare began. When we contacted Flagship, they told us that if we wanted to simply replace the ECM without going through their technicians, there would be no warranty on the replacement. So we followed their warranty procedure. We waited for their technician to send us a diagnostic form, filled it out in detail, and then waited another 48 hours for them to approve the return. Once approved, they provided a ground shipping label from California to New York, which took additional time. In my opinion, a warranty return for a failed replacement part should have been handled with urgency, especially when the part had only lasted approximately 120 miles. We are a repair facility ourselves. When a customer comes back because something we repaired failed, we make that customer a priority. We understand that their vehicle is important and that our reputation is on the line. Unfortunately, Flagship did not treat our situation that way. After they received the ECM, it took another week just for them to look at it. Then we were told they were working on it. Another week passed, then another. When I contacted them for updates, I repeatedly received answers such as "it's being finalized," "it will ship soon," "by the weekend," or "by Monday." This was a 24-year-old base-model Dodge Dakota, not some complicated new luxury vehicle. Why did a warranty repair take weeks? Eventually, they told us it was being shipped Next Day Air, yet even that arrived days later due to a weather delay. By the time this entire ordeal was over, we had lost approximately 8 weeks total about 4 weeks waiting for the original ECM and roughly another month dealing with the failed unit and warranty process. The worst part is that this wasn't just an inconvenience for our shop. Our customer was an older gentleman who had been coming to us for approximately 10 years and had difficulty walking. Because his vehicle was down, he repeatedly came to our shop asking what was going on, while I had very little information to give him because Flagship wasn't giving me answers. Ultimately, I lost a customer who had trusted our shop for 10 years because of this ordeal. Flagship was quick to tell us that if we didn't want to wait, they could refund our money. But after wasting weeks waiting for their product and then going through their warranty process, a refund doesn't fix the time lost, the customer's inconvenience, or the damage to our reputation. As a business owner, I understand that parts fail. What matters is how you handle the problem afterward. Flagship ECM did not make us feel like a priority, did not communicate effectively, and did not show any urgency in resolving a warranty issue that they should have handled much faster. I am honestly surprised by some of the positive reviews. Maybe others have had different experiences, but based on ours, I will never purchase another ECM from Flagship ECM again. If you're a professional repair facility, think twice before relying on them for a vehicle that your customer needs back quickly. The biggest problem wasn't just the defective ECM it was how Flagship handled the situation afterward. Extremely disappointing experience. 0 star.

Great customer service for all your special parts they will accommodate 5 star service thank you…read morefor your help action limousine inc 732-754-4660 www.actionlimos.com garwood nj

Great customer service, and the staff is extremely knowledgeable and friendly. will go back for…read morefuture projects;

Brought my car in for an inspection. when going back to my car after paying I notice the…read moreREGISTRATION sticker OFF the windshield. Yes, it is hot, 100 degrees outside, however when I brought the car in the sticker was connected to the windshield and the sticker is the same from the DMV, nothing to do with my particular car. Am I wrong in expecting at LEAST for them to take some tape and tape it back on the windshield, or AT LEAST let the customer know sorry when taking off the inspection sticker by mistake the registration sticker was scraped and due to the heat came off. (besides pieces of the old inspection sticker were left on the dashboard, not very professional) Where is the service for me to get to my car and just see the sticker off?? don't know if it's off the windshield, they can ticket you for that. NOT very business-like at all!! Few years ago, brought a different car in for whatever reason and after few days of them telling me they are looking at it, go on the lot and see my back window opened while it was raining, ask them why the window is opened while it's raining?? oh, it's broken, WHAT?? it was working fine and closed when I brought it in!!! I had to pull the window up and tape it to stay closed.

They provide E a good service and I loved what they did!…read more They were very professional and I loved that

I usually don't do reviews, but for this, I had to I called around 11 am on 12/13/24, and the guy…read moreanswered, and I asked him if he can install a auto start in my 2010 Jeep Patriot, and he said yes, and I mentioned that I had knee SX, without asking me, he offered to drive to my house, so he can leave his car there, then he drove my car to the shop, had it installed, and back to my house in 2 hours. If you are looking for a place to install auto start, radio, e.t.c. Then come here. Richie V

Let me start out by saying I am always cautious with who I go to when it has to do with my car. I…read morejust upgraded to a newer car and I was looking for some custom work to be done with my audio system. I was refereed by a friend to call Jose and tell him exactly what I was looking for and that he would be straight forward. Let me tell you that he gave me the facts, straightforward pricing and the step by step on what I was looking for and even gave me amazing suggestions on what would be best for audio add-ons for my car. I came from Queens to Audio Legends and the whole staff did not disappoint. After checking their finished work I was actually surprised that it was better than I thought it would be and the sound is AMAZING! I referred some family and friends already! If you need an upgrade or any audio concerns I would check them out, worth the TRAVEL!