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    Advance Auto Parts

    3.3 (3 reviews)
    Closed 7:30 am - 9:00 pm

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    6 years ago

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    Rick Hendrick Chevrolet Duluth

    Rick Hendrick Chevrolet Duluth

    1.9
    (389 reviews)

    I originally had a pretty frustrating experience related to an ongoing issue with my truck, and I…read morewasn't expecting much when I reached out, but I have to give credit where it's due. This dealership completely turned things around, not only mending my relationship with them but GM as well. After I spoke with them, they took the situation seriously and worked with me to get it checked out. From there, the level of effort really stood out. Huge thanks to Micheal Brislin in particular. He went up to bat for me with GM and kept pushing for a better outcome instead of settling for the first answer. He also kept me updated along the way and made sure I understood what was going on at each step. In the end, they stepped up and made things right, and that completely changed my impression. Situations like this don't always go perfectly, but how a team responds makes all the difference, and in my case, they handled it the right way. I appreciate the effort and would definitely consider coming back because of it.

    At the time of purchase, the dealership charged me for wheel locks as an added accessory. I never…read morewanted any addons in the first place. Nonetheless, after installing the wheel locks, the dealership refused to provide me with the original OEM lug nuts that came with the vehicle. Since these lug nuts were originally part of the vehicle I purchased, I believe they belong to me and should have been returned when the wheel locks were installed. A manager named Colton even tried to tell me that the vehicle did not come with all 24 OEM lug nuts. Really??? I do not say this lightly, be skeptical when dealing with this dealership.

    Mercedes-Benz of Atlanta Northeast

    Mercedes-Benz of Atlanta Northeast

    2.8
    (140 reviews)

    Came here because there was a nail in my tire. It worked out lovely because I have tire and wheel…read morewarranty and the replacement is no cost. Got there, Tara was amazing. Got me in and out and back on the road. Thank you for the outstanding service!

    This dealership is, without a doubt, the biggest joke of a Mercedes-Benz dealership I have ever…read moredealt with. I had a service appointment scheduled for 7:30 AM this morning. At around 8:00 AM, I called the dealership to let them know I would be running a few minutes late because my vehicle was completing a system update, and I could not drive it until the update was finished. The service representative I spoke with assured me that it was fine and that I could still come in. When I arrived, I went through the service lane, checked in, and sat down. About ten minutes later, a young blonde haired girl approached me and told me that my appointment was actually scheduled for tomorrow, August 11th. I repeatedly explained that my appointment was scheduled for today and that I had the confirmation to prove it. Instead of looking into the situation, she told me that I could wait until 10:00 AM for Chloe, the service advisor, to arrive and see whether she could "squeeze me in" because, according to her, my appointment was not scheduled for today. I asked her, "So you want me to sit here for two and a half hours just to see if she will decide whether my vehicle can be serviced?" Her response was simply, "Yeah," while she stood there playing with her hair. The lack of professionalism, accountability, and basic customer service was unbelievable. I have never experienced such an incompetent and dismissive response from a dealership, especially a Mercedes Benz dealership. Rather than argue with someone who clearly was empty headed, I gathered my belongings and left. I then called Mercedes Benz of Alpharetta, and they handled the situation immediately and professionally. The contrast in customer service was night and day. If you value your time and expect basic professionalism and customer service this dealership is not it. My experience at this dealership was extremely disappointing and completely unacceptable.

    Gwinnett Place Body Shop

    Gwinnett Place Body Shop

    3.5
    (14 reviews)

    Positive Experience with One Small Concern…read more I recently had my vehicle repaired at Gwinnett Place Body Shop, and overall, the experience was excellent. The ladies at the front desk were kind, courteous, and made the entire process smooth from start to finish. Their professionalism set the tone for what turned out to be a very positive visit. The repair work itself was immaculate. The damage from my accident was completely restored, and my car genuinely looks brand new. I was impressed by the attention to detail and the quality of the workmanship. My only concern involves the back passenger-side window. Although my repairs were for the front passenger side, I was informed that all windows were rolled down as part of the quality check. Unfortunately, the back window couldn't be closed due to what was described as a faulty regulator. The team attempted to replace the regulator, but the window still doesn't seal all the way. This was unexpected, as all windows worked perfectly before we dropped off the car. Our dealership will be evaluating the issue and sharing their findings with us soon. Despite this hiccup, I appreciate the body shop's transparency and effort to address the concern. Overall, I would still recommend Gwinnett Place Body Shop for their excellent customer service and high-quality repair work. I'm hopeful the window issue will be resolved quickly, and I appreciate the team's efforts.

    So happy!! Stuart took very good care of my baby while she was in the shop for body repairs and…read morealso CLEANED MY INTERIOR FOR ME??? Amazing. Carol is very informative as well and helped me with all questions I had when I first arrived as this had been the first time I had ever had someone hit my car. I recommend this place for any body repair needs you may have!

    BMW of Gwinnett Place

    BMW of Gwinnett Place

    2.6
    (313 reviews)

    Yet again another disappointing service experience. My previous service was promised to be…read morecompleted by a certain time so I can get back to a meeting for work but delayed. Came back today for another service based on a recall. I notified when making the appointment I would like my charging to be assessed because it's not working properly. The person notified me it shouldn't take longer to asses as well, so a loner vehicle was not set up. I was notified today that they would need the car longer to assess this problem, no loners are available and if I'd like to make another appointment. I drove 40minutes and adjusted my work schedule to get this done. Why was this not appropriately handled by the person making the appointment? Continuously disappointed by the service at this location. One positive is the place looks nice. Update: Tony was understanding and attempted to address the situation with what he has control over today. I do believe there needs to be better communication between the scheduler and the service support staff.

    If you want/need a vehicle SUKUS/JIMI those are your guys! My experience was great. When I…read morepurchased my vehicle from SUKUS/JIMI, I was just there that day to browse around, get a couple of prices, and make up my mind in a week or two... Then, boom, I drove off with a brand-new 2025. Thanks to SUKUS/JIMI, you guys are rock stars!!! Trust me you will leave there with something even if it's not part of the plan!!!!

    Advance Auto Parts - autopartssupplies - Updated August 2026

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