I cannot say enough good things about my experience at this AutoZone, especially because of…read moreMarcella. I came in stressed after my car would not start and had to be jumped earlier in the day. From the moment I walked in, she was professional, calm, and incredibly thorough. She tested my battery and clearly explained the results, walked me through every battery option along with the warranties, and explained what works best in Midwest cold weather. I never once felt rushed or pressured. What really stood out was how transparent and knowledgeable she was. She tested the new battery before installing it and showed me the numbers so I could see the difference. After installing it, she tested everything again with the car running, including the alternator, to make sure the entire system was working properly. She also scanned my check engine light, printed the report for me, explained what the codes meant, and talked through what my next steps could be if needed. She made sure I understood everything she was doing. Car trouble can be stressful, but Marcella completely turned the experience around. She was patient, kind, and clearly takes pride in her work. It is rare to receive customer service at this level. She went above and beyond, and I left feeling informed, confident, and taken care of. AutoZone is lucky to have her.

My young daughters and I were on an RV trip across the country when the check engine light started…read moreflashing (due to a cylinder misfiring). I was unable to get an appointment ANYWHERE to get the RV fixed, and was resigned to spend a week in Lincoln waiting for the next week, waiting for an available opening. I went to this Autozone to buy some fuel-injector cleaner, and they not only went out of their way to diagnose what was going on with our engine, but found a repair shop that would see us THAT DAY to get us back on our way. Jim literally saved us thousands of dollars (in accommodations and repair costs) by having established, trusted contacts to call upon in our time of need. I am eternally grateful to all the staff at this Autozone who helped us out. THANK YOU!!!

My fuel tank started leaking on a Sunday evening, and so I immediately drove it to 24 hr auto…read morerepair. I knew it wasn't going to be a quick fix, but was still very disappointed in how long it took. At first, I was happy that David, the owner, was going to try to get a fuel tank second hand so it wouldn't have been as expensive. He told me he would have it finished within a week- great! However, a week went up and then another week was added and so on and so forth for about 4 weeks. Turns out the fuel tanks they ordered were delivered wrong and they had to order them again and wait for delivery; understandable but eventually my patience was wearing thin and could tell they were grasping for straws and feeding me bullshit. All the while, they kept finding "new" problems with my vehicle. They said they needed to fabricate a new heatshield, fix the muffler + exhaust, and then they started working on fixing a engine light that needed about $600 worth of work; however, everything they tried didn't work so the engine light is STILL on. Once everything was installed and looking good, suddenly they found a cable that was melted that absolutely NEEDED to be fixed- they wouldn't take no for an answer. That added another week. The people working the front desk were the most incompetent people I've ever met. I would call and ask for an update and they would say "let me get David" just for David to tell me nothing is updated after 15 minutes on hold. One time, I went in to grab something from my vehicle; I asked the front desk person for my keys to get something and they said "let me ask David." I waited around for half and hour for him to pick up the keys (sitting right in front of the front desk person) and hand them to me. The communication was awful. I would call and then they wouldn't call me back. David would call me probably once or twice a week to explain the same thing he explained 20 times to me already. He was definitely over diagnosing my vehicle, which is a common factor in several reviews for this company. I would ask how much it was going to cost, and he would say let me check and then didn't end up giving me a straight answer until a week before the vehicle was finished. He told me it would be done by the afternoon, and then I came to pick it in the evening and then he said it will definitely be done the next morning, but then didn't call to confirm until the next evening. Finally (two months from when I dropped it off) it came time to pay, the bill was $2900. I asked if they did payment plans and David said no we don't really do payment plans, you HAVE to pay up front OR as they were fixing it (that would have been pretty hard because he never told me a confirmed cost). I asked if there was a fee for credit cards and he said no but if you pay up front I'll knock the bill down to $2800. Luckily I had the money, if I didn't my vehicle would probably be one of MANY sitting in their lot. Overall, it felt like my vehicle was being held hostage and I was pressured into agreeing for upgrades my vehicle didn't need. Looking at the reviews, it seems pretty hit or miss. If you have a tire you need replaced, that's an easy fix; but anything else, they're pretty incompetent.

NEVER EVER TAKE YOUR CAR HERE!! My son has a 2016 Ram 1500…read more Diagnostic stated #2 misfire, okay. He is a 1st time in taking his vehicle to the garage. He called made an appointment for a Thursday. Dropped the vehicle off on Wednesday night. 2 DAYS Later, they didn't even take the vehicle in their garage. I called, being a dad on Thursday, no call back. Called again on Friday, finally a callback. No estimate. Came there after work, they wanted to snowblow me with a lot of nonsense that didn't answer their solution to what the vehicle came in for, #2 misfire. Later on that evening, we took the truck with no service to the truck. Their parking lot is full of no plate, junk cars. They will overcharge, over diagnosis and leave you broke.

These guys have treated me well for over 20 years and i will keep them as my go to.They will…read moreprovide service if you can't drive n deliver your vehicle to you if needed.

I've been coming here for over 5 years for oil changes and maintenance, and they always deliver…read moretop-notch service. I really appreciate the digital check they do, sending pictures to show exactly what needs attention soon--it's honest and transparent. The staff is super friendly, and the new remodel looks fantastic! If you're looking for reliable service at reasonable prices, this is the place to go!

I had an oil change done at this location, and it was an awful experience. I called to schedule the…read moreappointment, and when I showed up, they told me there had been an error and I wasn't on the schedule. They rescheduled my appointment. The second time, I showed up, and they told me they didn't have a technician available to do the oil change. The third time, they couldn't remove the oil drain plug because it was stripped. I informed them that the last oil change was done at the same location by them. They told me they had to order a new drain plug. The fourth time, they did the oil change and didn't charge me for it. The next day, we noticed a leak under the car, so we had to take it back for the fifth time. After inspecting it, they said they hadn't fully tightened the oil drain plug, which caused the leak. They said it should be fine now. Later that day, we noticed more leakage under the car and thought it was still leaking. I called the branch, and the employee, Scott, first told me it wasn't their fault and that it shouldn't leak because it hadn't been leaking before. That statement made me very upset because the car was leaking, and they had confirmed it that same day. I requested immediate assistance and told them I would bring the car in the next day for another inspection. The next day, when I went there, the store manager asked me to walk over to the shop to see the car. It appeared that they had cleaned the drain plug area and the surrounding area. The store manager, speaking in an aggressive tone, told me there wasn't any leakage. I showed him a picture I had taken that morning in my garage, which clearly showed the leak. He replied, "I DON'T CARE, THERE ISN'T ANY LEAK HERE, I AM SICK OF THIS CAR." The way he spoke to me was accusatory, disrespectful, aggressive, and unprofessional, which is absolutely unacceptable. I would have been fine if he had said, "We inspected it and couldn't find any leak, but keep an eye on it. Hopefully, or I'm sure, you won't see any more leaks." It's very disappointing that they don't train their staff on how to talk to customers.

I was on a road trip and ran into car trouble ...kids and I were on our way out of town back to CO…read moreon a strict timeframe when I noticed my oil was leaking horribly. I stopped in and asked if they could gete in asap. As a traveler and a female my first thought was "perfect opportunity to take advantage of me" I can honestly say....I couldn't have asked for better service. They took my car into the shop within 10 min of being there and had it fixed and us on the road within 2.5 hours. Not only that but my total ended up being less than the estimate!!! Thank you to all that helped get us back up and "driving"

Quality job. Only gave 4 stars for their lack of communication with me that the repair would take…read morelonger than expected and failed to notify me when it actually done.

Todd the manager/owner was so considerate. What I thought was a major paint repair he…read morecleaned/buffed on the spot for me. No charge or up sale. Great integrity.

Charged for $180 for something I already told them was broken…read more I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it.

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.read more

We took our 2022 Chevrolet Silverado to this place. They said it needed the oil separator replaced…read morewhich it did. The problem is they wanted to charge 9.5 hours of labor that the book called for 4.8 hours of labor. Then we get our truck back with a big dent in it which was not there before. He wanted to charge us twice what it should have cost. Beware before you have work done here

Can't extend a more appreciative thank you!! Tammy squeezed us in for a 911 oil change while…read moredriving across country. Tom completed the needed repairs in a timely manner so we could get back on the road for our remaining 9 hour drive. Thank you thank you for being so awesome! We appreciate both of you and your amazing business establishment!!

Traveling from IL to CO, we hit a snag in Iowa. Due to the terrible roads, we hit a division and…read moresomething went wrong. Called Firestone, they said come on in. Got there at 5p on a Saturday night. Good news, we just snapped the metal band inside the tire. They had us in and out with 2 new tires in an hour. Not only that, thoroughly went through the suspension and undercarriage to make sure we were OK. They gave great advice, said be careful and sent us on our way with good wishes. All the while, they were friendly and helpful. Thank you guys so much for taking care of us!

I had a tire blowout and Ireland and Angelo (and mechanic crew!!) were terrific in helping me get…read moremy car road ready again so I could fetch my child from Omaha's airport, round trip 100 miles. Thank you, thank you! It happened on a Saturday evening and I needed to get to the airport by 2 pm on Monday. An (online) appointment, few calls and texts, and a trip in on Sunday/left there overnight Sunday for arriving tires Monday morning and it was done. They called at 8:30 am Monday morning to give me the status of tires and car, I thought. No, it was to tell me the car was ready to go!! They did everything in their power to make it happen--and it did. They are amazing!! Our family is enjoying my son's visit now. Love their free "courtesy checks" of the car, too. My next appointment with them will be a new battery soon. Firestone is my new "go to!!"