Advance Auto Parts

(4 reviews)

Ezra was a great help by selling us a good battery then installing it for us!!…read more Thank you, Ezra!!

Adept professional men here- Rocco and Christopher@ Martinsburg WV location…read more I was looking for a terminal end on 12g wire to alternator on a '66 Mustang. I asked if Christopher would place the terminal end as I do not have the hand strength. Their kindness and sincerity touched my heart. Positive experience; Thank you both

Autozone

(2 reviews)

worst AutoZone to yet. Everyone spoke customer wise even one of the customer service representative…read morespoke however my 15 minutes, allowed a woman to go ahead of me so she was sick and some young lady walked by me twice want to go to another customer me I will be going back.

Commercial Department is AWESOME! Rocky & Tom are dedicated & great at their jobs.read more

Apple Valley Toyota

2.4

(31 reviews)

Hello everyone, I bought a certified preowned 2020 silverado with warranties from CMA in 2023 and…read moreeverything seemed good until I sideswiped a cow and insurance went to fix it and found prior damage to the frame (see pictures below). Since the insurance and mechanic deemed it prior damage, insurance wouldn't cover it. So I spoke to CMA thinking they would take care of me but I was wrong. The best they could do was trade it in at its current value after I get the cow damage gets fixed, keeping the frame damage. To me and my family that is far from fair as I paid top dollar for an unsafe vehicle that shouldn't have been sold in the first place. Now I am going through consumer protection to try to get a fair deal. I definitely wouldn't recommend them to anyone!!!!

This is my Toyota RAV4 story. On 31 Oct 2019 I was traveling in my 2017 RAV4 Hybrid SE on HWY 66…read moreeast in Virginia at 70 mph when a deer ran in front of my vehicle. I hit it head on as their was no time to react. The car was totaled but I survived without a scratch. See pics. I now trust Toyota more than ever for its survivability as I am a survivor. The exterior looks horrible but the interior was mint besides all the airbags deploying. I was not burned or bruised from the air bags deploying and felt little if any of the impact. Insurance is great as the vehicle was replaced and thanks to Toyota, I still walk this earth. The new 2020 RAV4 Hybrid XSE I wanted, gray, was hard to find and the right dealer was almost as hard to find. My local trusted dealer who I have bought Toyota's from since 2007 went rouge. See my comments Malloy Toyota, Winchester, VA. Since I could no longer trust them I went to Apple Valley Toyota in Martinsburg, WV. MY experience there was 180 degrees from my experience at Malloy. Apple Valley is a different culture of professional and honest sales force. They accepted my almost impossible challenge and found my hard to find vehicle within 7 days. My car buying journey again became enjoyable and not a horror show. I give special thanks to Nathan Dodson. He is a good honest man who see things through. The rest of the Apple Valley team also gained my trust as they showed true integrity. Thanks also goes out to the Apple Valley Sales and Finance managers who it was my pleasure to meet as they took good care of me. As I travel 6 hours a day, everyday I know that I will continue to drive a reliable and safe car. When looking for a dealer go to Apple Valley as they have a plethora of brands and makes for the car enthusiast. It's your money so spend it wisely and spend it on a company you can trust to make you a great deal. Apple Valley Toyota in Martinsburg, WV is that dealer and my new trusted place to purchase cars.

Eagle Auto Parts

3.4

(5 reviews)

Plain old fantastic service. Doug and i talked on the phone at length as he helped me decide…read morewhether a car was worth fixing or just to junk it. Turns out that Ford from 2015? not such a good deal - junked it. Eagle Auto went out of their way to get the car, drop off the content, collect the title from my MIL. Amazing service. Thank you Doug and staff. We really appreciated you.

Had to call twice to see about a headliner for my wife's Lexus…read more Extremely poor customer service, rude and short with you about any information, question or advise you ask of them. Do not, I repeat do not think for one second that you will get any kind of R.E.S.P.E.C.T from these people here.

Napa Auto Parts

(1 review)

I wanted to give a shout out to Napa Auto Parts store on Winchester Ave at 51 across from CVS. We…read morehad an issue with an earring that could not be removed and I went to CVS thinking I could get something to clip the earring off but they had nothing. I then thought maybe the auto store would have something. The employee knowing this was something we had to do in a timely manner gave me some small pliers of theirs and said to just use them and bring them back when done, He did not try to sell me something that I would have only used once even though I was fully prepared to do so but was so kind with his offer. Thankfully they worked perfectly and I returned them in minutes, I thanked them for their help and he and the female working with him said they are there to help people and never to take advantage of a situation. What kind and honest people. I recommend them highly. This store location is in Inwood West Virginia

Battery Mart

4.5

(11 reviews)

This company is incredibly deceptive. They advertise that they have an address in the United States…read morejust to make sales, but then after you place the sale, then they notify you that it's shipping from Hong Kong and you're not going to get it for 3 weeks. I tried to cancel the order due to this deceptive practice and they refused. Their prices are two or three times higher than everywhere else I found but I ordered from them because they said they were in the US and I knew I would get it quicker. I'm not looking to wait 3 weeks to receive a battery. I would have just ordered it from China at the cheaper price myself had they not been deceptive. Do not order from this company!

Jeremy is fantastic!…read more Had to buy new wheels for my kids jeep Will definitely use this place again the customer service is to notch

Apple Valley Chevrolet

1.8

(24 reviews)

Had a good experience, my sales person was David Boone, he was very informative and broke down the…read morenumbers, Do your research, don't leave a bad review when you didn't do any research on the vehicle. If you just throw a random number without substance, they won't budge. Be intelligent I came with research and it made our negotiation productive, I ended up getting a very good deal.

We were very satisfied with our business dealings at Apple Valley Chevrolet. Mark, Jeremy and Niki…read moremade this purchase a breeze and worked so well with us in trying to stay on budget. We drove away same day with an amazing deal on a 2020 Equinox. Highly recommend this amazing dealership!

Discount Tire

4.5

(27 reviews)

Incredibly efficient, incredibly professional…read more I am usually a big supporter of buying from the local mom and pop shops. That said, I went Big Chain and I want to share my experience this morning with Discount Tire in Martinsburg. I looked around, read reviews on Consumer Reports for tires and tires stores, considered the local shop we have used since they opened 5 or 6 years ago... I decided to replace kind with kind. I got the same tires the car came with new. Michelin Primacy A/S. I figured they were good enough for Ford to spec on the car... I also decided on Discount Tire. They are Consumer Reports third highest rated chain and the only one of the top chains in the Martinsburg area. HOLY COW!!! I did the ordering online on Thursday and set up the appointment for 8:00 AM Saturday. Thursday: Email and text confirming the order. Friday: Email and text confirming the tires had been delivered and confirming the 8:00 AM Saturday appointment. This morning I arrived at the location at 7:48. Not open yet, no problem, I knew that. I am always early... 7:55: Tech comes out with a tablet, knows who I am, asks for the keys... 7:57 AM the car is in the service bay. Four techs descend on the car like a NASCAR pit crew. Four hydraulic jacks lift the car and by 8:00 AM all four wheels are off the car. Each tech takes one wheel and removes the tire, tests the TPS units, mounts and balances the new tire, and mounts it on the car. 8:11 the car is DONE. 8:12 the car is in the parking lot, I am finishing up with the service advisor. 8:15 I am in my car and pulling out of the parking lot. AMAZING!!! Everything done efficiently, professionally, properly. As I said, I like to shop with the locally owned stores but this is a level of service that can't be equaled. I should also mention that the price was far better than I could find anywhere else.

My wife and I went to Discount Tires in Martinsburg WV and ordered tires. They went down the price…read moreand and gave me a total which i had already done my math so i knew what it should be. it was almost 300 higher. i asked the guy to tell me how he got the prices. As he was quickly going down the list tires, install certificate, disposal. i said i dont want the certificates. He asked why, i replied i just dont want it. We leave, tires come in and my wife has to take it by herself this time. Well it started all over for her. The first guy says we have to do an inspection before you put the tires on. He says you need to get the wipers replaced($100+) and why did you refuse the certificates. She replied my husband just changed them 2 months ago, he says he has to get his manager to take it off. The manager comes out and says why are you refusing the certificates. Your making a mistake. These people are bullies and take advantage of people that dont know they dont have to get anything they dont want. They make it sound like someone has to get these things to get serviced. I can imagine how many elderly they have taken advantage of. Lets get to those certificates around 50 to 75 per tire, yes they will fix or replace them but how many people blow more than 1 tire out there in normal driving? If you blow one and you bought the certificates you already paid for that 1 tire in total certificates. Now if you happen to blow 2 tires, then it may be worth it, but i like my odds and I will always refuse this bs! Judging by the ratings Im seeing and the common stories its safe to say they dont care about reviews or customer service because we all continue to go there for whatever reason. I will drive 10 more miles and hit a different or support my local shop. These guys are bullies and thugs and take advantage of women, elderly and any other naive person that walks in! i wish so bad I was able to be there when those tires were installed!

County Transmissions

4.8

(106 reviews)

Overall: 15/10 An honest and professional shop that has…read moreearned my lifelong business. Service: 10/10 My primary contact was Mike, however I spoke with many other staff in person and over the phone over the course of a week after I had my Crosstrek towed in with a destroyed transmission system. Everyone was courteous, helpful, and responsive. The new transmission they procured was practically brand new and installed professionally. The experience they provided me as a customer was as excellent as the final bill and they are now my go-to shop for transmission and suspension work. Thus, I strongly recommend this business. When I had my car towed in, it was after hours, but conveniently they had an overnight key/car drop off system that was secure and easy. The lobby was clean, organized, and offered free cold water.

Had my vehicle being serviced at local mechanic and they notified me that the PTU (Power Transfer…read moreUnit) that is part of transmission on all-wheel drive vehicles was leaking badly and needed to be replaced. They did not work on transmissions and advised me to take it to a transmission repair shop. Called the Ford dealership and they told me to replace it would run around $3300. For comparison I called some transmission shops and got ahold of County Transmissions and spoke with Hampton. He told me that it would run $2300 including labor if it needed to be replaced. They had good reviews so I decided to take it to them and save the $1000. Took it there on a Monday and Hampton told me they would have it done in several days. By Friday had not heard from anyone so I called them and was told that it was next in line to be looked at which would be the following Monday. My vehicle had been there five days and had not been looked at. On the following Monday, Hampton called me and said that it did need to be replaced and to replace it would run $3200. This was $1000 more than $2300 as he had initially told me and about the same as what the dealership would charge. Mentioned this to him and he said that the $2300 was for a used PTU that they would get from a salvaged vehicle, and a new one was $3200. He had not told me this when I first called and I had of course assumed the initial quote of $2300 was for a new one. Didn't even know they would consider putting a used one a vehicle because how would you know it didn't have issues. In light of this new information and for the fact I feel it was a bait-and-switch, I decided to take my vehicle to the Ford dealership and have them do the repair. The dealership's warranty on the PTU was much better and I know am getting a genuine Ford part. With an independent shop am probably getting a cheap aftermarket part. If I moved to another city or say was traveling and had an issue with it, I could take my vehicle to any Ford dealership and they would honor the warranty. If County Transmissions had done the work, then I was out of luck. Had to take an Uber back to County Transmissions and pick-up my vehicle and then take it to the Ford dealership. This costs another $50 on top of the $50 Uber charge had already incurred when I took my vehicle there and had to take an Uber to get back home as I live far from them. I opened up my SmartTag GPS tracking app as had placed an Android SmartTag GPS tracking device inside the vehicle awhile back. Was very surprised to see my vehicle had been driven around Vienna and appeared they were using it to run errands as it was stopping at various locations. So in the end I was out $100 in Uber fees, they had my vehicle for a week and nothing was done after Hampton telling me they would get to it in several days, plus they apparently used it to run errands. I would certainly not recommend this company in light of everything that happened. Note: Saw that Hampton had posted a rebuttal on my initial review where he states that the initial quote was an estimate to repair the PTU, but this is not true. The PTU is something that is replaced, not repaired, and he gave me a quote of $2300 to REPLACE the PTU. Plus they didn't need to be driving it around to determine where the leak was coming from since it was obviously leaking when I took it in and it had to be replaced. When I called him on Friday he said they hadn't looked at it yet; however they had been driving it around before that Friday. He mentions that they have a shuttle service and I asked about this but was told it didn't go to where I live.

Al's Auto Body

(12 reviews)

Al's Body Shop did a perfect job repairing my car! Also, it was ready a day early! Besides the…read moregreat repair service and punctuality, they are nice to deal with!

always a great experience, Al may be gone, but his wife and son are carrying the legacy of the…read morebusiness he built forward with integrity and a goal of perfection

Mr Tint

(5 reviews)

Did an awesome job on my Toyota Avalon, would highly recommend, has great prices, great service,…read moreand professional tint that looks great. Also did the job in less than 45 minutes as we waited... Thank you so much for a great job...

They came to my house and tinted the windows on my sxs so I didn't have to trailer it to them…read more Quality is Good, they cleaned up around the work they did and they were fast.

JD's Affordable Towing

(5 reviews)

Called them to have a vehicle towed.. said they would be an hour.. 3.5 hrs later they never showed…read moreup and now not answering the phone. Complete waste of time.

fast service, quality all the way. I cannot emphasize how impressed I was with this towing…read moreservice. Best price by far!!!' I will recommend to everyone I know

My Kleen Car

(1 review)

Hello, I'm am giving Mark and his brother 10 . They worked…read moretheir you know what off. Their attention to detail is beyond compare. My SUV is 12 years old, now she looks brand new just like the day I drove her off the lot. You can see the metallic sparkle again. Highly recommend #mykleencar

From the owner: We are a mobile detailing team that specializes in keeping cars in new like condition. Ranging from…read moreinterior odor elimination or your dog ran through a muddle puddle and dried off in the car kinda messes to basic wash and waxes that keep your car, truck or suv shining way better than your typical automated car wash all the way to paint correcting swirl removal and ceramic coatings

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Jaxson C.

1 year ago

The people that work on the weekends in the evenings that are younger do not know what they are doing. I like it so much better when the more experienced workers are working through the week in the mornings I think they should find more experience people to work on the weekends in the evenings. read more

Advance Auto Parts - autopartssupplies - Updated August 2026

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Advance Auto Parts

(13 reviews)

Wow! It's 20 degrees, very windy and cloudy today. I stopped in to get new windshield wipers and…read moreRobert helped me. I'm pretty car illiterate but was confident I could handle this one. I was wrong! I got the wrong blades but Robert helped me pick new ones then helped me install them in this terrible weather. Thanks Robert!

This place will close soon due to POOR customer service. I get these days you got to hire whomever…read morewill apply but how about a little bit of training for the people working there. I went to buy Power Steering fluid and went to the counter. Waited for about 2 minutes when the phone rang and a counter person walks over and answers the phone ahead of me. I should mention that there were at least 5 other workers in the store on the floor doing I don't know what. After about 5 minutes I was about to walk out when a lady emerges from the back, obviously finishing a meal and walks over to me, says nothing, and rings me up. I am not looking for conversation but customer service 101 says acknowledge the customer standing in front of you before answering the phone or answer the phone and put them on hold and deal the the customer facing you! Really, 6 reps and not 1 thought to man the counter? Goodbye Advanced Auto Parts.

Buettner Tire Distributors - Martinsburg

(10 reviews)

Terrible first time experience. Went in b/c my power windows AND dashboard not working (dash not…read morelighting up). Explained in detail. Went in to pick up my vehicle 3 windows working but NOT the driver side power window?? Also, asked if the dash was fixed and was told that I never told the front desk person. How ironic when he went to look for original paperwork, he could not find it!! I have a call into the owner, Jeff Buettner (he is out having surgery) but will call when he returns. Also, I did a prior review which has since been removed??

They used to be ok.... They now price gouge. Ridiculous pricing. Anyone who decides to go should…read moredefinitely check around with other garages before using them. Better options here in Martinsburg, with actually fair pricing. If you decide to use them Make sure you triple check the itemized bill. They sneak extra charges in. Will not return!

Guys GMC Truck

(2 reviews)

I purchased a vehicle there from the sales manager Duane. What is the simplest process I have ever…read moredone. I drove in from Haymarket Virginia. The facility hasn't changed in a long time but it felt very comfortable and I felt that is why I got such a great value. Start to finish the service was at 10.

I'm new to the area, and tried Guy's to have a flat tire repaired. They looked busy but saw that…read moreit was an emergency since I was stranded with a flat, so they made time to repair the tire right away. I was impressed with that since I had just been turned away from a different repair shop who said they were too busy to fix a tire. Guy's is clearly a good neighbor and I'll be back when I need more automotive service work. Thanks, Guys !!

AutoServ

(35 reviews)

They got me in and out quickly for an inspection and everyone was really friendly. I also…read moreappreciate that they had a comfy seating area with wifi and its right in the center of town so, if you do need to wait for service, you have shopping and dinning options within walking distance.

Great Service as always with Father's Day Coupon for more savings…read more Thanks for the reminder that starting in Jan, auto inspection are good for two years vice one. Always appreciate your straight-forward service and advice.

Vagwerks Performance & Coating

3.0

(6 reviews)

Had an intercooler installed here plus replacement bulbs and carbon clean for my Mk7 GTI. Everyone…read morewas friendly and welcoming, and the price was more than fair. It's also been a few weeks now and the car runs nearly as new! I appreciate these guys being awesome to the MQB community, and thanks Haile and Kenneth for the recommendation! Will definitely consider coming here for more work to be done.

Had the guys there lower my Audi and install drilled and slotted rotors and ceramic pads. Flawless…read morework. Highly recommend Kenny and the crew.

Complete Auto Repair Service

(15 reviews)

Just wanted to give some love to a local auto shop - C.A.R.S. - Complete Auto Repair Service…read more Dropped off my '99 4Runner for a coolant leak and a head gasket replacement but the call back was bitter sweet. Kenny dropped the news that the vehicle wasn't worth spend any more $$$ on, my beloved 4Runner, after 22+ yrs. her life was coming to an end: frame rust. So instead of fixing the problems I knew about, and just taking my money, CARS did the honest thing and gave me the bad news. Honesty and integrity are priceless!

Just moved to the state and chose the closest local mechanic shop to do inspections. It was the…read moreeasiest state inspection experience I've had. Went for both my cars. Each time took only a few minutes and they took me immediately. My older car has some minor issues that other mechanics have gotten hung up on (which has led to me being really nervous to go to inspections at all) but these guys didn't give me any issues. Besides, the shop has a great vibe and has a bunch of funny posters to cheer you up. If the older car has any issues that need work (I'm certain it will) I'd be happy to take it here. Only thing to be aware of is that they ask for cash for under 25$.

Tony's Auto Service

3.2

(19 reviews)

My boyfriend's mom took her daughter's car there to receive a simple inspection to only be told…read morethat the driver side brake light was out when it worked just fine beforehand. According to the previous reviews this is not the first time this has happened to gain extra money. It's unprofessional! What happened to being honest, good hearted people?? We will not be coming back.

I have taken my car there on numerous occasions it is a 2018 every time I take it to Tony's they…read morefind something wrong with it I'm not a mechanic by any means but have several friends who are they want to charge 60 dollars for a part that cost 20 dollars and 244 to do the work when there is nothing wrong with my car they rejected an inspection because I would not pay them to do any work then charged me 14 for a rejected sticker I will not be going back there to be scammed this business has really went down hill the last few years

AutoZone

(11 reviews)

Really great place! Got my battery changed here and then came back when I needed a new alternator…read more The store doesn't provide alternator changes but one of the employees, Josh, used his entire lunch break to come and help me get started. And then when he got off work he spent his entire evening continuing to help me with this replacement. Hours and hours of difficult work went into this. He went extremely far out of his way just because he wanted to help me out. Could not appreciate this behavior enough. Outstanding employees and amazing work ethic here. Will be coming back without a doubt. Thank you, guys.

Great service today December 01,2021, checked my battery my battery was bad, bought another one had…read moreinstalled, nice, great service, fast would recommend.

J & K Precision Auto Care