Customer Service Complaint - AutoZone Store #725 (GA-42, McDonough, GA)…read more I am writing to express my disappointment with the customer service we received at AutoZone Store #725 on GA-42 in McDonough, Georgia. Before driving to the store, we called to get a price quote for replacement headlights for our **2014 Infiniti QX80**. We spoke with **Gireesha S., Sales Manager**, and specifically asked for the price of the headlights. She repeatedly stated, **three separate times**, that "all headlights range from $20 to $35." To make sure there was no misunderstanding, we asked again and even confirmed that we were asking about a 2014 Infiniti QX80. Each time, she assured us that all headlights fell within that price range. Based on that information, we drove approximately 4.7 miles to the store with the intention of purchasing the headlights. Upon arriving, another associate assisted us. Instead of guessing, he looked up the correct part and informed us that the headlights cost significantly more than what we had been quoted over the phone. We explained that we had just spoken with Gireesha, who repeatedly quoted us a price range of $20-$35. The associate brought Gireesha to the front. Before she approached us, we overheard her telling the associate, "I know, I know, I told them wrong." When she spoke with us, she admitted she had quoted the wrong price and then asked if we had said it was for a BMW. We never mentioned a BMW, and she never asked for the year, make, or model before giving us the incorrect pricing. Instead, she simply repeated that "all headlights were $20-$35". While Gireesha did acknowledge that she made the mistake, she refused to honor the price she had quoted. Her explanation was that the store was busy and that she made an error. However, if the store was too busy to provide accurate information, she should have taken a moment to look up the correct part rather than repeatedly providing incorrect pricing. A simple lookup could have prevented us from making an unnecessary trip. Gireesha then contacted the store's General Manager, **Bailey**, for guidance. Unfortunately, Bailey was dismissive and unwilling to consider the situation, even after being told that Gireesha admitted the mistake. Bailey immediately refused to honor the quoted price and showed little interest in resolving the issue. When I stated that I intended to submit a complaint, her response made it clear that she simply did not care. The only resolution offered was a 10% discount, but that does not address the real issue. This complaint is not about the money. It is about accountability, professionalism, and honoring commitments made to customers. When a manager repeatedly provides incorrect information and admits the mistake, the company should take responsibility instead of expecting the customer to absorb the inconvenience. As a customer, I expect honesty, accountability, and respect. Instead, we experienced poor communication, indifference, and a complete lack of customer care from store management. I hope AutoZone will review this incident, provide additional customer service training for the managers involved, and reinforce the importance of verifying information before quoting prices to customers. Most importantly, I hope AutoZone encourages its managers to take ownership of their mistakes and make reasonable efforts to resolve customer concerns. Thank you for your time and attention. I look forward to your response.

On the corner of Zack Hinton parkway and 42 right next to checkers was service with a smile by Mr…read moreAdam the manager! He was helpful in getting me what was needed for my vehicle. Great service goes a long way for me. This will be my go to for auto parts! Thank you so much Adam!!!

Auto Zone is a great place to shop for your auto needs... but this particular store does not live…read moreup to the great AutoZone reputation! I was in need of some simple transmission items for a Scion and the individuals could not even spell Scion nevertheless find the part I was looking for! After 20 minutes I said skip the part and I will just pay for my items. This is absolutely incredible to see the kind of individuals AutoZone is allowing to represent their great name. I actually felt I was in the twilight zone instead of an AutoZone... I will never enter this place again!

Great experience from store associates. The lady and man was very helpful. I believe his name began…read morewith E. Help with changing battery !

This was a great experience at AUTOZONE. I had called to see if they changed out batteries. Nick…read moreanswered, "yes". I arrive and Colby assists me. I pay for a new battery. Colby and I leave the store to change out the battery in the parking lot. Colby starts to ratchet the nodes. He realizes that one of the connectors was loose. He tightens it. The car immediately turns over. It was the fastest return of a battery, Colby had the option to not let me know the connections were loose. He could have kept his sale. Me being none the wiser. Instead Colby was honest and upfront. In these harsh financial times saving $200 males a difference. Thanks for being an honest professional. Louise in Rockland, ME.

Always been helpful but I took about 4 gallons of used motor oil to drop off, the individual said…read morethey only took a gallon at a time. My truck holds three gallons so this didn't work for me. Not sure if she knew what they took. Found out the best place to go to drop off used oil is the County recycling.

Had some rough trouble with my wife's car and she was worried that she wouldn't be able to get our…read moredaughter to school tomorrow. However with the knowledge of miss Amanda at the locust grove, GA location of advanced auto parts and supplying me with the correct parts and tools to get the job done myself with minimal expense our worries are over. She was quickly responsive and knew what the issue was right away. Oh by the way she helped with two issues with my wife's Honda and one issues with my jeep In a nutshell if you live in locust grove, ga and need auto advice go to advanced auto and ask for Amanda. You will not be disappointed.

From the owner: Your local Advance Auto Parts at 4999 Bill Gardner Pkwy in Locust Grove offers automotive…read moreaftermarket products, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Always solid. I…read moreusually come here for my emission test since the normal shop I go to is hit or miss on when they are open for emission testing. They are quick and just get the job done.

Scott was very nice and got the job done right in a timely manner! He fixed it for a quarter of…read morewhat Buick wanted to charge me for something that wasn't even the problem. That was after Buick charged me $800 for nothing! I highly recommend A Plus Automotive!

took my 2018 Honda Pilot Here Once! it was overheating and acting up. brought it, paid for it, took…read moreabout 2 days to get it done! 3 days later, it did the same thing! I called them and they told me to bring it in, to see if they had missed something or something was left undone. my husband was at the Taco Bell and we asked for a tow truck, they said okay, but if it was their fault we wouldn't have to pay for it but, if it was something else other than what they were fixing, we'd have to pay the towing. the owing fee was $150... from Taco Bell, to the shop. it wasn't even that far. my husband ended up asking help to push the car. we get a call the next day, that the car is ready. we come in, they said "alright, take it". didn't get charged or get any explanation. second incident, my husband brings in his 2015 Chevy Silverado. it needs breaks changed on all 4. tell me why it's $2,000 ?? what do we do, we bring all the parts. the brakes and brake pads and router, and caliber. just for the labor it was $700? which is crazy, cause my husband kept going back and forth with them. they kept telling him they weren't the right breaks, or pads, and my husband comes to talk to the machanic and he's like "oh sorry, we haven't even opened the boxes or looked at them" NEVERMIND, $680 to change one set of breaks, router and caliber. FUCKING CRAZY. I'm sorry but, they need better communication skills, and they take sooo long to get things done.

They are good and they're polite and explain what's going on with your automobile vey clear.read more

They did an oil change for me and I had a great experience with that. Another time I came by here…read moreto get my tires rotated but I was told that they were unable to do so because apparently the staff takes shop tools home and doesn't return them. (I do understand that some mechanics bring their own tools to use.) I don't understand how they can keep up with all of their stuff when the place is such a mess. Must cost them a lot of business if they don't have the basic tools required to get these jobs done.

AMAZING!! That is how I describe Brandy. We were on our way home from our Florida Spring Break…read morevacation when we had problems with our jeeps breaks. Brandy went above and beyond to help us. She showed up where we stopped to check out the problem, helped us find the parts we needed, and then stayed late to replace everything that needed to be fixed. She also missed part of a concert she had tickets to that night, which we felt horrible about. All I can say is that there needs to be more people like her in this world that would go the extra mile to help a family in need!!! SpeeDee Oil Change & Auto Service is very lucky to have her!!! Oh and please tell her we made it home safe thanks to her!!!

To me, visiting the McDonough shop is like being a (hungry fat) kid in a candy shop, I always see…read moresomething new and that I want. I've always received top-notch customer service, from the time I walk in the door, through the purchase process, and checkout. The place is always clean, neat, and well stocked. I realize we can all have a bad day or experience, but Summit's folks have always tried try to make me successful, and I appreciate them. I do wish their prices were a little lower, but that's just because I'm a tight fisted miser.

Purchased a motorcycle battery 4 months ago. I was experiencing some issues with it. Some…read morehesitation when starting. A Harley dealer determined it was not working properly. The dealer replaced it. Motorcycle is now operating properly. I contacted Summit Racing. They reviewed my request for a refund and approved it on the spot. I am very pleased with with my total experience with Summit Racing Equipment. The price was excellent. Got it quickly. Customer Service was excellent. I don't write reviews unless I had a very good or very bad experience. Ed

I got in to a minor accident and needed to get 3 quotes. I decided to go with Alpha since their…read morequote were more in line with the cost of the replacement mirror and labor, compared to the quotes that were half the cost of their quote. I tried to work with the owner of the company that I got in the accident with and Alpha and they could would work out the payment arrangement. Big mistake. I visited Alpha for the initial quote which I received. They were going to order the part and let me know when I arrived. I went back about a month later. They looked in the system, said that there was note and he said he would have to call me back. So I left. Another month went by and I did the same thing and left with the same result. My guess and its just that, the owner of the company that cause the accident and Alpha got together and decided not to work with me. I don't know. Only my mirror was damaged after a work truck crossed into my lane and decided not to stop. I filed a police report and I should have just called a lawyer. Lesson learned. Thanks for nothing Alpha. Too much time passed and now will have to replace my own mirror and I accept my mistakes for not stay on both companies.

Service was amazing!! They showed me things I needed and repairs were done to the upmost…read moreprecision!!! Thanks alpha Auto!!! James and Dave were awesome at the front desk!! Great customer service!!!

Friendly neighborhood service. The team is very friendly and knowledgeable. I always have a good…read moreexperience with them.

I can't believe I haven't written a review for this place yet. Long story short, my Vue died on the…read moreside of the road in McDonough. We were able to replace the battery and alternator using some tools we bought from them as well as loaner tools they had onsite. Everyone was super friendly and helpful. They also had very clean restrooms available for customer use, which was greatly appreciated as we were there for several hours! #ThankYouThursday2021