We have been taking our cars here for the last 7 years that we have been in Morrisville and find…read morethem to be some of the most honest and thoughtful mechanics. They will always make room for your car and you can drop it off and just come pick it up at the end of the day with no issues. They always make sure to check in if the price of your repair is high and give you options so in case you don't have to do everything at once then you can space it out. They also provide their services at reasonable prices. As a woman, I hate going into car shops and feeling like I'm going to be spoken down to or taken advantage of, thankfully I have NEVER had that experience here. Instead, all the guys are so nice and take their time explaining the issue to me. Come check them out! And for my Spanish speakers, Gus habla español!

I took my car to John's Auto after my car was leaking anti-freeze. All I did was ask him to…read morereplace the hoses that were leaking. I dropped the car off in the morning, it was running fine (I had just driven it to Baltimore and back four weeks in a row). At 4:00 when I hadn't heard from him that it was done (he indicated it would be done by 6:00) I called to see the progress. He told me he was looking to adjust the idle which I told him I didn't want him to do (the car was running fine for the last 70,000 miles which I drove it). I had a rental car so I was in no hurry to get the vehicle. I called Friday to see if the car was done. He (John) indicated the car was done and he had called and left message. He did not, I have not messages on home phone or my cell phone. (First lie). When I went to pick up my car, I paid. I left and the car had no power (acceleration and stalled). When I immediately took the car back to tell him his attitude was like he couldn't care less. He said he did not adjust the idle or anything else that would affect the car's performance. The leak has been fixed but now the car is not drivable. When I asked him to fix it he claimed it had come in that way. (Second lie). It had not. I now have to take my car to my other mechanic to see if he can undo what his shop has done. I hope it can be fixed. I don't recommend anyone ever use his shop for repairs.

Hamilton Mazda - Unresponsive to Customer Inquiry…read more Short and brief. I reached out several times by calling, email and online chat requesting that a salesperson contact me about a CX-50, that I was interested in before I committed to a one hour drive. Thumbs down for the zero response. No call back, no email reply, no response to my online chat. Obviously they are not interested in speaking to possible customers any other way than having them come into the dealership. Not my kind of place to do business with. Easy decision for me...Cross Hamilton Mazda off my list and work with other Mazda dealers. They will not earn my business. Grade: F

WARNING! WARNING! WARNING!…read more I cannot recommend this place. Spent over $40,000 here just to have the engine light come on for two days. The message literally said "engine malfunction, have vehicle inspected". The light went off this morning but obviously like any rational person I took it to the dealership for an inspection. They told me there is NOTHING they can do and wouldn't even look at it because the light went off, like that means it's all fixed and good to go. How about you actually look at the car and not be so obviously obsessed with the sale and now the service. DO NOT SHOP HERE IF YOU EVER WANT HELP WHEN SOMETHING GOES WRONG!

Very honest treatment. Did what was requested and didn't try to upsell me with something else.read more

Call with odd issue.I had just discovered and they were able to find a way to take me in and…read moreresolve it in less than an hour. It was clear they knew what they were doing and showed me both the new and the old parts. CraiG was very helpful!

Been going there for years... got my car serviced with four new tires and have been having issues…read moreever since. Used to be a reputable company, but I wouldn't recommend them ever. Another co-worker went for the same thing and he is back there monthly with issues. Do. Not. Come. Here.

They are amazing tire guys! They have taken care of my family for over 20 years and give you a…read moregreat price but also amazing service and shoot you straight. I brought my minivan in before a long trip to look at my tires and they agave it a once over and thoroughly check all systems without asking and didn't charge me because I was a customer. There aren't many businesses that treat their customers like this anymore.

I brought my eGolf in for a 40k mile maintenance. I also brought it in because I got hit with the…read moredreaded VW trunk latch problem (and mine is one-step more complicated because my emergency release doesn't work). I also told them I have a leak in my wiper fluid line (froze over the winter). Good: they were fine when I said I just did my own cabin filter and I did just have to put in a new 12v battery myself. They were friendly enough and the facilities are nice. Bad: There wasn't really any follow up on the maintenance. I had to ask a bunch of question like is my HV battery okay, any defective cells? ("Yep it's fine" was the answer). I got a survey afterwards asking if I got any video footage of the repairs/maintenance so I'm not sure if I was supposed to or not? I was quoted $3k to fix the trunk because they said they would have to break the backup camera in order to acces the latch. Seems weird since you can clearly take out the panels in the trunk while the door is closed and access the latch there. They said my wiper fluid line was fine. Once I drove off, I tested it out and it was still leaking (leaking on my foot while on the pedal!) This is a very obvious leak, but somehow the mechanics missed it? They simple wrote on the paper work that the "wiper fluid was working". Well yeah I'm able to spray it, but the problem is it's leaking INTO the cabin. So I had to bring the car back and the woman was nice enough, said she would bring it back to the mechanic to look at. Bad news: apparently it would be $400-$1000 to fix because they "don't know where the leak is" and may have to take the entire dashboard out. So you would think they would check if the leak were somewhere super accessible right? If the leak were there, then they could tell me and it would be on the lower end of the quoted cost. If they couldn't see the leak in the accessible spot, then they could conclude that they probably have to remove the dash and then it would cost on the upper end of the quote. Nope, they just told me and sent me on my way. And worst of all, when I went to pay for the maintenance, I was told they would charge me 2% to use a credit card! NEVER in my life have I ever heard of a car dealership nickel and diming customers for a credit card. And that's on hundreds, possibly thousands of dollars of service! Some way to treat customers right? So I had to move some money into a checking account like a goon just so I could avoid a 2% fee. A good way to make your customer feel like a moron. When VW advisors texted me asking me to fill out a survey, I told them my concern with the credit card and they simply responded "It's company policy. Credit cards cost us 6% plus to process. We try to keep the processing fee as low as possible. It prevents us from having to raise all of prices." Excuse me?! Since when were card processing costs my problem as a customer at a car dealership?! Simply obscene. I clarified whether this was VW company-wide policy or just that dealership and they said it was just them. So I guess that makes my decision for me: won't be going back there!

My deep respect to the Sales manager, Larry, for his accurate and respectful attitude to customers…read more Regarding the financial manager- Vipin Rishi- I regret that I can not give him ZERO star for his ultimate incompetence and rudeness towards customers. Lack of knowledge of the VW Tiguan sales details we asked about. For the failed attempt to mislead us during the lease contract signing( tried to add 850 $ extra amount on top of what we agreed on before with the sales manager) , etc...

Tim is the best...really everyone over there…read more Twice they hooked me up when I had flat tires, and they went the extra mile, too.... The first time they put the spare tire back under the car, without me asking, and the second time they worked on my rim and a pice of plastic that got bent up.....not to mention realizing that my priority the second time was that I needed to get going, so they left my spare tire in the trunk for later... The value I got seemed good too...$175 new michelin tire that matched mine and got out the door for a bit over $200... Expect to be back...except of course hope never to need to be back...

Quick and easy - had a rim that needed some repair- they were fast, efficient and easy to work…read morewith. Even gave me a first timer discount!

NEW STANDARD OF SERVICE EXCELLENCE IN BUYING A NEW CAR…read more This is our 5th experience buying a Volvo and about our 11th buying a car overall in 45 years. Best ever. We were set to buy again from Keystone Volvo, but I called Faulkner to check on price. Andrew Murzda, a 30-year-old, near 10-year sales veteran (!?) at Faulkner asked a few questions and gave is a highly competitive price. Keystone matched it for a demo car. The next day, Andrew called me to offer another $1000 off to a price about $1500 below the Consumer Report national average for recent purchases of the same car We paid a $2500 deposit. A few days later, Andrew delivered the car to our home 30 miles from the dealership. He showed us how to use it, completed the purchase paperwork on our dining room table, and left us with a new license plate. Andrew took back with him a tire left over from our previous Volvo and offered to help us any time with questions on operating the car. Faulkner did not ask us to write this review. We know no one there. We've never been to Trevose where the dealership is located. Best auto purchase experience ever.

The service department team at Faulkner Volvo is excellent. Great people who know what they are…read moredoing and care about their customers. Andy D. - a long time customer

Thank you for the excellent service. I'm always satisfied…read morewith their work. I've been going here for many years and have recommended them to many of my friends. This is a family operated business.

Same exact review I left on the site (SureCritic) that they spam you to leave a review after…read moreservice. Strangely, my review doesn't appear there, so here you go........ So many little blunders. They didn't bother to reset the maintenance due light. You can't miss it in my vehicle it's constantly flashing away. Asked that the air pressure not be adjusted in my tires for the rotation, all 4 were. Mileage when service performed, was off by almost 10 THOUSAND miles. Steering wheel was filthy when done, and the final kicker was charging an unannounced credit card fee. This lack of detail is not something I can abide....do not recommend