From the phone call to inquire about the part I was seeking to my actual visit to the store to pick…read moreit up, I had a great customer experience. Eric specifically provided exceptional customer service.

The manager, Billy and Wes were absolutely awesome. They were very friendly and helpful. They made…read moresure that we were getting the parts we needed. They even loaned us their tools to make sure that we were able to fix the problems.

Michelle is the best, she changed my headlight for me and she is really passionate about her job in…read moreferry, friendly.

Highly recommend! We…read morecame in frantic because our car battery died while running errands. We received wonderful service from everyone. Chris drove over to our car to remove the old battery, and install the new one! Going above and beyond! Even during these troubling times, Chris provide exceptional service and made me feel more at ease. We will definitely be coming back!

Again, Pat at A-1 muffler (and his team) gave me a top quality/value service today when replacing…read morean exhaust system. Value? Sure... he saved me about 50% from another vendor. I did schedule an appointment and waited for the job. Less than 45 minutes the job was done. Perfect.. I'm very happy

The customer service is great here, and I would highly recommend this place for honest,…read moretrustworthy, and great prices. Thank you A1 muffler for your service Sincerely Linda Phinney

BEST CAR REPAIR IN MUNCIE! I got my front bumper fixed by Jones a few years ago. They did a great…read morejob, were speedy and affordable. I also asked if they could order a small plastic piece that was missing when I orginally purchased the car, and they ordered it quickly but I forgot to pick it up. Fast forward to now (about two years later) I randomly remembered and they still had the part! They installed it with no hastle, and were very kind. I have been to almost every car repair spot in Muncie, and Jones is by far my favorite. Cannot recommend them highly enough.

GO HERE TO GET YOUR CAR FIXED!!! Wallace is the most trust worthy, dependable and smart guy,…read moreespecially when it comes to cars! I went to two other places with my Jeep and got screwed over, taken advantage of (financially) and was wasting my time until I went to Jones. He will help you out the best and even goes above and beyond! Thank you very much Wallace and your team, you helped me in my time of need and I appreciate it so much! I will always suggest people to take their cars to you! Update 2/18/2020: AGAIN, go here!!!!! I took my car back again and every single employee at this location was so extremely nice! JR (the owner) talked to me while I waited, Dereck was super nice, Mike is the best, and I am just so grateful to them for their help again getting my car fixed! They care so much about their customers and went above and beyond a second time!!! I'm so grateful to them as a broke college student who wouldn't be driving if it weren't for them!

Took my truck there they mounted a set of tires for me. they forget to balance them, didn't reset…read moremy sensors, and a couple weeks later the tire came off the bead in the middle of the road. would not recommend taking your vehicle there.

Fast & friendly staff, Great affordable mechanic and repair or replace services, Courtesy and…read morehumble management. Diamond industry in this community.

While visiting Ball State with our family, our brake light came on with an urgent message to have…read morethe brakes checked. We reached out to Shepard, who kindly fit us in before closing to inspect our brakes and ensure we were safe to drive back to Chicago. We're grateful for the flexibility and care we received.

Best service!! Always quick in request and quick to service every time. Been going there for 15…read moreyears. If you have Ball State college students, they work with scheduling. Military friendly

This shop is wonderful, they responded to my problem on a tight schedule and convinced my insurance…read morethat they had the problem solved. Long story short I would recommend them to anyone . I was a customer in 1967 for my 65 Mustang they were spot on then and constantly give great service. 5 stars.

I had misgivings since I own 2 older vehicles and I have had mechanics give me the run- around…read more Not these guys!! The suspension work they did on my old Explorer was top-notch. They are honest with cost and time. I have given them other work that has ensured this is the place to go especially if you are a woman with no vehicle experience. Most of all, they have done excellent work!

Went to Midas to fix our work van. They were very polite and knew exactly…read more what we needed to fix the van. Jack and his team are the best. Will definitely Go back again. Thx.

I had an appointments for a full synthetic oil change today. I took my car to Midas and upon…read morefinishing seeing on the receipt they put in a synthetic blend instead of full syntheti. He asked me to give him 15 minutes to make it right, I leave and come back and wait another 15 only for my car not to be taken to the bay still. I try to give my Midas another chance for my car repairs but every time it's an issue. I think it's safe to say I'll never be back.