Bad customer service ... No follow up phone call…read more Would not guarantee their product. No way to track purchasing records.

Easy installation and friendly service. They helped problem solve my other car as well.read more

They stand by their product here, and typically they can look up your battery warranty from the…read moreinfo on the battery so you don't necessarily have to have your receipt on you when you bring it in (which is fan-freaking-tastic since my husband can't hold onto a receipt to save his life). They've always offered to carry the battery out to the car for me (why... you may ask, does Beth have so many batteries? the answer is 2 boats, 2 jet skis, 2 cars and an RV). Sometimes they have to charge it overnight to see if it's going to hold a charge, which is a bit of a pain but understandable.

I have been going to this Napa for a few years now and I have zero complaints. The people that work…read morehere are knowledgeable and friendly. They are very fast. I never feel like I am being sold unnecessary junk like at other auto part stores.

Very rude to customers seemed combative, do not press 2 when you call here. I just wanted to see…read moreif they had an ECM for my Dodge 1500, and had no help to offer me.

I have always received great service from the salesmen at Weller. Almost every time I need a part…read morefor my car I can get it here for over 50% less than a new part would be. If they don't have it, they will look for it. They have helped me many times and I appreciate their service!

Called in for an alignment and they got my vehicle in quickly. The work was done right, and they…read moreshared a few recommendations that felt honest and helpful--never pushy. Great experience and value.

Provided an inspection of the vehicle. Seemed a little pricey but I knew my vehicles status prior…read moreto repairs. Paid it as it was my daughter's car and I needed to know everything is good. It's my daughter. Repairs were made in a timely matter/same day. I will follow up with my daughter as to how the vehicle is performing. I know costs of everything has gone up and I haven't paid to have brakes replaced in nearly 10 years but ouch. My bad as I didn't compare other shops prices as the vehicle is a Mazda and not everybody works on these. Waiting room: 8. Counter staff: 10. Pricing: ?. Quality of work: Will find out soon.

Went in for alignment check and left with being told I had bad alignment but they put on new tires…read moreanyway and can't fix the alignment as a different issue was gonna mess it up. Still put on new tires even though the car can't be driven anywhere now because they didn't fix the issue that caused the tires to be bad in the first place.

Poor customer service, waited 4 hours and still didn't get my car done. The only thing that need…read morewas rotate tires and one tire monitor needed replaced. After waiting 4 hours I asked for a refund And my keys back and said I would go somewhere else. I have bought tires and rims from them in the past for both my vehicles, but not again they have lost my business.

Twice they have helped me out when I was alone and had no idea what to do! Staff is very helpful…read moreeven 10 minutes from closing' They work long hours and are very helpful!! Come to your car to help diagnose! The extended hours are a blessing! I have gone to the store in South Haven and get the same good service!! Staff is well trained!

this is a WONDERFUL place to go,you can expect AWESOME SERVICE!! I am a 76 year old widow who…read morealways needs help with car problems.i have been to different places in kalamazoo,but I have to say,this was my first time going to O'reilly's.the service i got there was absolutely AWESOME!!!!! I was taken well care of by the Kindest gentleman.he was SO THOROUGH!!!! I WILL NEVER GO ANY PLACE ELSE!!!! O'Reilly is the BEST!!!!!!!!!!!!

I want to add that even after a year I'm still having issues. There was NO miscommunication about…read moreanything g with the dealer as I sat right across from him while he told them EXACTLY what I asked for. Not one time did this business contact me or communicate a damned thing with me or the dealer. I can't have all my windows down because it f-I g vibrates the entire roof liner! The front monitor pops open and the disc is hard to eject. I will not send my car to have another 100 miles put on it so you can "rectify" the situation! And if you truly wanted to rectify this p*ss poor job Ben, you would have contacted the dealership and gotten a hold of me asap!!!

Can't give zero stars, so they get a one. Gave me a quote (male) of just under $400 for a remote…read morestart via phone app on my car. When my wife (female) called about the appointment date, etc.... the day before they were going to install, the price was over $600. Nothing about these two interactions would lead me to believe that this is an honest business.

I am incredibly grateful for LV Auto. They still go above…read moreand beyond after all these years. Very trustworthy and helpful; do yourself a solid and go here for your vehicle services!

Just thought I'd update everyone since I posted a review a few years back. It is still a one star…read moreand has not changed, especially considering I never went back. AVOID THIS SHOP at all costs, quite literally a scummy fishy shop. Lets start at the beginning, I had brought my car to LV Auto Service Center for a transmission diagnosis since the transmission had been having some shutters and slipping going on. In the first week of my vehicle being there it was actually good service, they did their standard diagnosis for over $200 and told me that my air intake had come loose causing some issues with the motor getting to much air and they had fixed that issue. Now this is where the shit show starts... They then had me reschedule for a "transmission rebuild" and I say rebuild lightly. They also at this time told me that the repairs would cost around $4000 for the full repairs and had me put a down payment of $2000. Mind you they had quoted me for a transmission build without even properly diagnosing the vehicle. At this time I was not aware they did not know exactly what the issue was, they did not make me aware of them not checking either, now this is suspicious because they charged me a diagnosis but then didn't mention what exactly was wrong with the vehicles transmission, just vaguely stated as a "transmission rebuild". Now from here it continues to get worse, I'm honestly angry I didn't take legal action against this shop. I unfortunately do not own the vehicle they worked on anymore but they are the reason I had to sell it. Okay, anyways, I bring the vehicle back to the shop for the "transmission rebuild" and I had great feelings about it, they assured me that the vehicle would be hopefully wrapped up within 2 weeks and they'll get started on it right away. I dropped it off that day with hope but then that was immediately squashed when I called back a week later to get an update. No answer to the first call, second call I get a hold of somebody. They tell me they have not started on the vehicle and weren't sure if it needed to be rebuilt. Why the absolute hell would this shop charge me a $2000 prepay fee for a transmission rebuild that they hadn't even get properly diagnosed. Obviously, I was furious I told them they needed to start on it ASAP since they had said it was going to be done within two weeks and I needed the vehicle for daily driving, so yeah this whole time they held my car hostage I was struggling to figure out how to get a mode of transportation. After I spoke to them on the phone they said they would test drive it and give me a call back. I waited and waited for that call, it never came. I had to call them every single time I needed an update, never once got a call from them, I call them back and they tell me the vehicle is not slipping and is driving fine, excuse me? You're telling me I just prepaid $2000 for a transmission rebuild that I didn't need? Yeah no not happening, I told them they needed to drop the pan, check fluid, and to do a transmission flush if needed and MAKE SURE there is no metal shavings in the transmission fluid. They check the pan, find metal shavings! Who could've guessed, I was right there was something wrong with my vehicle. By this point they've had the vehicle for almost 2 weeks now with me having to ASK them to properly diagnose my vehicle, to get some sort of actual answer on what could be going on, its almost like they didn't know what they were doing and couldn't admit it. My guess is they didn't know what they were doing, especially cause a few months go by of complete radio silence from LV Auto Service Center. At this point I had already purchased another mode of transportation, due to them holding my car and not working on it. I give them a call some months later to get an update on the car, no update "still working on it" they said. 6-7 months go by, I have to call every single week for them to tell me anything about the status of my vehicle and turns out they had shipped it to another transmission to shop to work on it, without my knowledge. This guy was extremely rude and unprofessional, and eventually was tired of my calling for updates and then eventually washed his hands of the vehicle and sent it back to LV Auto Service Center. I call LV Auto Service Center after they receive the vehicle and they tell me they are not sure if it is fixed or not but it "drove fine" and then charged me the rest. I was absolutely astonished by this, but at this point the car was running fine. The transmission was no longer slipping and I had thought it was over there, but no I was very wrong. I drove that car for 2 months before the transmission had went out again, bring it back since its still under warranty. They refuse to work on the vehicle and said they couldn't get parts, even though they had claimed they would be able to repair the vehicle for me in the first place, they held my vehicle for 10-12 months. I picked the car up and sold it immediately, F.U