We came to Grab a quart of 5W 30 oil…read more The check engine oil came on during our drive towards Kzoo. Was able to track down the quart, it's all along the back wall here. $12.71 for a quart of Mobil 5W30 oil.

We've been here many times, so much so that we call this "our" auto parts store. I appreciate the…read morehelp given, suggestions, and ways to solve problems. It seems that everyone that works here has an enormous knowledge base, and a willingness to share it. Today, my low brake fluid light came on, and I headed there immediately, because who wants their brakes to have a problem? (Short answer: NO ONE.) Scott was extremely helpful, discovering what I needed exactly, and then coming out to help me fix the problem. Turns out, he was a mechanic, and now helps people MORE often, with this job. Kudos, Scott - thank you for the help!

I went in there not knowing my serpentine belt had deteriorated right off, and the employee sold me…read morea belt and popped it right on for me. All together I was there less than a 1/2 hr. They will always have my business with customer appreciation like that! Thank you again!! ~Elisa

My car would not start right outside of the shop. Don't know much about cars so I figured I would…read morestop in and ask some questions. The gentleman was extremely rude and was not trying to help at all. Horrible experience, will never go in there again.

Needed my brakes repaired quickly, and they were able to get it done same-day, and for a fair…read moreprice. Very good communication, easy to get a hold of, and quality service.

I needed brakes. When I called, they said I could bring my car in and they would look at it, give…read moreme a quote before completing the work, and have it done within 2 days. Every interaction I had was so genuine and caring, the work was quick, communication was easy, and everything was completed as promised. We will definitely be back!

Bought muffler unit maybe 217 months ago, they have no system to track the warantee unless you save…read morethe receipt forever, lol. Never returning, what a waste of time and money, the muffler cracked on the largest weld. I guess Auto Value expects us to buy a muffler from them every year. Oreily, Lifetime warantee on welds.... Guess where i shopped. Thanks for being so helpful that you lost about 3k a year over 1 part. I will shop for our 3 cars at oreily now. Im sure products are fine there, but their mufflers are crappy.

Had my 2017 Buick detailed, looks like a brand new car. I take it in each year to have the outside…read morerefinished in the fall and the car always looks good on the outside. But it was getting really dirty on the inside. I have a dog that likes to have treats on the leather passenger seat and smudge up the windows. My friend road in the car on Monday and couldn't believe it's 7 years old. She said it looks like a brand new car.

I called Great Lakes Chemical to have my new HondaCRV undercoating, paint sealed and the interior…read moreprotection done. I worked with Chris H. Chris was extremely helpful and saved us money. I would highly recommend Great Lakes and Chris, thanks again.

Family owned business. They are the best. They won't tell you to do more work than actually needs…read moreto be done and if they're not the best for the job, they will tell you to go elsewhere-for instance, if it's a dealer issue.

In the nearly 3 years that have elapsed since I wrote my original review I neither seen nor…read moreexperienced a single thing that would lead me now to question my '16 thoughts about this auto service. I regret I can't give them six or seven stars. I regret we didn't stumble on Furr's earlier (because in our youth we did run into a couple of other car repair businesses in town that took advantage of our inexperience and naivete). But I don't regret the entirely selfish hope that the owner - who is getting on in years - lives and works 'til he is 150 so we don't ever have to look for a new repair shop.

Everything is great about this store on Stadium Dr in Kalamazoo, a huge selection of every type and…read moresize of batteries, along with products that use their batteries! (Except a car that is, LOL!) Now add helpful and very nice employees, that will show what you are looking for, or a similar one that you can state it is the one or isn't the one you weee looking for! Then they will confirm they have it or do not? What more could you ask for in a store that sells batteries of every type for whatever you will be using them for! A huge shout out to Interstate Batteries at this location!!! Thank you so much Interstate, and now that we live 12 miles away from here, we still do not hesitate to drive here, unless we need a AA or AAA battery we can purchase anywhere from almost any store that sells these, the special ones we do not know even where to look for let alone find one, this is our store to come to although it is 25 minutes from our home in Vicksburg Mi?

Hybrid battery is in the trunk, clips, carpeting, lots of goofing around just to get to it. JW and…read morecrew did not hesitate to tackle this replacement. In and out in 15 minutes! I'll be back.

UPDATE: New manager and he is awesome! Very detail-oriented…read more& considerate of people's time. When I gave my explanation about what happened on Sunday, he was very apologetic & was sure to check the back and reserve my tires. Today I went for my appt @2:00 for my 4 tires and oil change... I waited a whole 15min for my truck to go to the bay and it was finished in ample time. Thanks Ryan!

My family has been getting all 5 of our cars serviced here for probably a decade at this point &…read morehave never had an issue. At some points it seems like we always have a car there getting something fixed, but they have always been loyal & give us the best deal possible. Extremely friendly and knowledgeable staff too. I had gotten into an accident and messed up my car pretty good, so I had taken it to a place to get a quote and the guy recommended I scrap the car or I would have to pay a boat load of money to fix it. Luckily, we took it to Pep Boys and they fixed it up for a fraction of the price and I continued to drive that car for years after. I will add some pictures below. Highly recommend this place. I have no idea where all the bad reviews are coming from.