Truck Access Plus (2549 E McDowell Rd, Phoenix, AZ 85008)…read more I've been at Truck Access Plus since 8:00 AM when they opened, and I felt compelled to write this before I even pulled out of the lot. They corrected a poorly installed Retrax EQ that another shop had messed up -- and that alone took hours. No shortcuts. No frustration. Just focused, meticulous work until it was right. From there, they custom-modified my Yakima OverHaul HD stanchions to integrate cleanly with my ADD roll bar. This wasn't a bolt-on job -- this was real fabrication. They even primed and painted the modifications so everything blends seamlessly. That level of finish tells you exactly what kind of standards they operate under. What truly sets this place apart is the work ethic and culture. Every single person in that shop touched my truck at some point during the day. Not one person stood idle. It was like watching a well-oiled machine. Mario was out there with his crew the entire time -- hands on, leading from the front. They didn't stop moving, and they didn't stop refining until it was perfect. While working on my truck -- which was far more complicated than most -- I watched them complete dozens of other vehicles. Customers rolled in without appointments and were still taken care of. Quick fixes, clean installs, professional attitude. No ego. No excuses. Just pros doing what pros do. They had everything in stock and knew their installations without needing to pull up instructions. Confidence backed by experience. These guys are the real deal. If you're looking for truck accessories, fabrication, overlanding setups, or custom work done right the first time -- I highly recommend the team at Truck Access Plus at 2549 E McDowell Rd., Phoenix, AZ 85008. Thank y'all for making my overlanding dreams come true. The truck isn't just built -- it's a work of art.

1 Star - Truck Access Plus Phoenix…read more Without question, this was the worst experience I have ever had with a company. I purchased an OVS Pro+ for my 2020 Tacoma because Truck Access Plus had it in stock, offered same-day installation, and provided a holiday discount. Looking back, I understand why. My concerns included: * OVS Pro+ was not properly secured and was sliding on the bed after installation. * The shell sat approximately 1/16" from my rear window, creating a potential damage risk. * Mounting hardware was not properly tightened, and clamp engagement on the T-rail system was minimal. * Sales staff and installers did not know the required 8-10 ft-lb torque specification and had to contact OVS for guidance. * I was never informed that the hardware needed to be re-torqued after 50 miles and checked every 500 miles. * Wiring was left hanging after installation. * Excessive and sloppy sealant was present around the windows. * Multiple cosmetic concerns were discovered upon inspection. What frustrated me most was management's response. Rather than acknowledging any concerns, the manager maintained that nothing had been done incorrectly. According to him, OVS was wrong and I was wrong, but his installers were not. There was no accountability. The return policy was equally disappointing. The receipt presents a 25% restocking fee, which reasonably suggests returns are permitted if the customer is willing to accept that penalty. I was fully prepared to pay the restocking fee and labor charges. However, I was later told that all returns are subject to management approval. In reality, that means the return policy is entirely discretionary. If management chooses not to approve a return, then no return exists regardless of what is printed on the receipt. A more transparent policy would simply state "No Returns" rather than presenting a restocking fee that implies customers have an option. I was repeatedly told to bring the truck back in, yet I had already been informed that no refund would be approved. At that point, it felt like a waste of my time. If the product was truly inspected before delivery, many of these issues should have been identified before I ever took possession. After spending thousands of dollars, I expected professional installation, product knowledge, and customer service. Instead, I experienced poor installation, poor communication, and management that relied on a policy clause rather than addressing legitimate concerns. I will be taking my business elsewhere. Based on my experience, I would not recommend Truck Access Plus Phoenix. If you choose to shop here, understand that a stated 25% restocking fee does not necessarily mean returns will be accepted.

Prices....especially since auto zone and O'Reilly are 80% remanufactured parts too. Why pay more?read more

They did not resolve the issue with my vehicle. I had to return multiple times regarding the check…read moreengine light, and ultimately another mechanic fixed the problem immediately.

Took my son here to get some small parts for his 72' Mach 1. They had everything we needed. The…read morestaff were very helpful and informative. They went out of their way to help him try and locate additional parts and offered to call him if/when they found them. I was very impressed with what they had in stock for classic chevy and ford. Will continue to support local business whenever we can and check here first for our needs. If you're into classic autos or custom rods, this is the place to go.

The guys there are very helpful and knowledgeable. They usually have what i need or they get it…read moreordered for me. I always enjoy stopping in there.

My car was super low on oil so I stopped here they helped me choose the right oil and the cashier…read moreeven filled the oil in my car! Great service

They say they open at 6 am and it's 6:16 this is horrible. How is it possible that a business is…read morelike this

These guys stand behind their work! We had a secondary issue. I called them they said "bring it in…read morewe'll take care of it!" I did. They did. No questions. No excuses. No additional charges. Just took care of it! Thanks guys, customer for life! Brian

Highly knowledgeable and trustworthy. It's refreshing to work with a family-owned company that…read morevalues integrity and stands behind the quality of its products. I highly recommend them

I really like this location and the workers are very accommodating, helpful and make me feel…read morewelcome when I visit. I purchased a battery just a few days ago and Eleazar helped me find the right battery and installed it for me on the spot! So thankful and appreciative.

Manager Hugo was awesome! I went in to replace a fuse, which wasn't needed. Hugo knew right away…read morewhat I needed and went above and beyond to replace the bulb for me!! Great customer service!!

Sherry was extremely knowledgeable and educative. She helped answer all my questions.read more

I've been to AutoZone's across this country of ours. And the one thing I can say about them is…read moreconsistency is key. They always have the oil you need, they always have the fuel additive you need, and they always have a ton of accessories that you may or may not need. For me, the real experience of AutoZone is the people behind the counters. More often than not, they seem to be genuinely friendly people who know about cars. My experience has been that 99% of the people that work there are kind, courteous, and friendly. The rest are just perfunctory. And by that I mean don't really get any kind of emotion out of them other than they're doing their job. Which is fine, because all I'm doing is getting in there to get something that my car needs. It doesn't have to be like Chick-fil-A where it's. Thank you and my pleasure. That being said, this particular AutoZone ranks a solid. 3. It was neither a pleasant nor unpleasant experience, so it landed right in the middle. The guy at the counter called me boss, which always makes me laugh when you don't want to say sir. And they were kind of backed up so he guided me to the self-checkout. Which worked out perfect. Bottom line? If you are looking for a decent Auto parts place in the Phoenix area, this is definitely one of them.

Coming here and buy the headlight for my car, I just wanna need help to replace my broken…read moreheadlight, but the employee who supposed to be the manager told me it was not their mission to help me. It looks like he does not pay the money for help me. I am so disappointed about the attitude of the manager.

Last name Montoya 11/22 around 10:30-11pm. I went to nearest open Autozone because my passenger…read morewindow is rolling down wasn't rolling back up. I get there and a Man in a grey shirt is locking up saying it's his break whilst a Man in red is under a hood of a vehicle. The man in red finished and heads to his vehicle and comes right back and asks me what's wrong. We tried to get my window up but it wouldn't budge. I tipped him and he's refused but, seeing how his different shirt employee was sitting in his own vehicle while pole were cueing up. He deserved the tip.