Sherry was extremely knowledgeable and educative. She helped answer all my questions. read more

AutoZone Auto Parts - Different oil options to choose from. - Auto Parts & Supplies Near Me - Phoenix, Arizona

I've been to AutoZone's across this country of ours. And the one thing I can say about them is consistency is key. They always have the oil you need, they always have the fuel additive you need, and they always have a ton of accessories that you may or may not need. For me, the real experience of AutoZone is the people behind the counters. More often than not, they seem to be genuinely friendly people who know about cars. My experience has been that 99% of the people that work there are kind, courteous, and friendly. The rest are just perfunctory. And by that I mean don't really get any kind of emotion out of them other than they're doing their job. Which is fine, because all I'm doing is getting in there to get something that my car needs. It doesn't have to be like Chick-fil-A where it's. Thank you and my pleasure. That being said, this particular AutoZone ranks a solid. 3. It was neither a pleasant nor unpleasant experience, so it landed right in the middle. The guy at the counter called me boss, which always makes me laugh when you don't want to say sir. And they were kind of backed up so he guided me to the self-checkout. Which worked out perfect. Bottom line? If you are looking for a decent Auto parts place in the Phoenix area, this is definitely one of them. read more

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Trent was amazing! Helped us with our car questions & was very patient. If you go to this Auto Zone make sure to say HI!

I had a battery replaced at this AutoZone in August 2025. Roughly 7 months later, while on a cross-country trip, my truck started having electrical issues. Given how recent the replacement was, I didn't expect the battery to be the problem. I stopped at an O'Reilly Auto Parts in Arkansas to have the system tested, and the results showed the battery was failing. When I contacted this location, they denied responsibility and told me it was no longer under warranty. That response doesn't align with the expected lifespan of a properly functioning battery, especially one installed less than a year ago. This situation had the potential to leave me stranded in the middle of a cross-country trip. I would strongly advise customers to verify warranty coverage, keep all documentation, and pay close attention to the quality of what's being installed. read more

Bobby deserves a raise! 8pm on a Sunday night, helped me get a battery that my hubby installed! Super sweet and helpful! I will definitely come back! And kiddo, I don't know his name sorry but he was about a 20 something year-old saw me try to carry this 40 pound battery from my car to the shop and took it off my hands. These are very caring super sweet people. Reward them AutoZone these are great employees! read more

Auto zone on thomas is always so busy, there was an employee, I belive his name was Trevor he was kicking butt! He was so quick at helping people, very efficient! He got the long line of customers handled within minutes, he would put mvd to shame! He was friendly, very professional, efficient and the customers very happy! This employee deserves a raise! He was running circles around everyone, I was very impressed!! I used to work at autozone years ago and I have never seen anyone work like he does! He's a keeper!! I'd like to hire him at my business! I should have took photos! Keep up the great work!! read more

Can in to get oil for my car. Checked their hours, they close at 10pm. Drove all the way there and got there at 9:50pm. They had already locked their doors. I knocked and knocked, and it took 5 minutes for a worker to poke his head out and try to signal that they were closed. I showed the time on my phone, they were still open for 5 minutes, and he just ducked away and hid behind the counter. I get people want to go home at the end of the night, but respect your posted hours. It would have taken me under a minute to grab the oil that I needed. I could have even used the self checkout and paid with a card. Don't lock the door until you're actually closed. read more

BOBBY WAS AMAZING!! I called and let them know I was coming for a a test of my battery, alternator and starter and he was extremely respectful and explained things to me that I didn't know before. He made my day 100x better! THANK YOU BOBBY! read more

Jesus the manager is super unprofessional. Wants to get mad when they get the wrong part. Says he can't refund only to refund later once I told him how refunding my card days later won't help me get the part I need to fix me car asap. A simple override solved the issue and I just went to o reillys. Which was fast and in stock. Go somewhere else. There's other ones places around that won't give you hard a time when they mess up. read more

My battery went dead, and the tow truck driver who gave me a jump suggested I go to Autozone to get a new battery. I headed over, and the clerk who helped me was friendly and knowledgeable. He installed the battery for me and got me on my way. read more

I brought a battery from a different place after going to auto zone first. They didn't-install my battery so I went back to auto zone and they kindly put the battery in for me in less than 10 min. Great customer service shout out to Miguel Hernandez he needs a raise. Check them out 39th and Thomas! read more

Ordered a battery for delivery online because mine got shorted out in the rain. I called to let them know my gate code and to ask if there was a way to add a wrench to the order. Then just kept telling me that I can't get deliveries from autozone, it's impossible... I was like it's on your website... plus I got an email saying the order was being worked on at this store. So I was like alright and just asked for advice on where to get a socket wrench. They continued to just say "no" or remind me that they don't deliver (WHICH THEY DO!). Eventually I just gave up. When someone is helping with your second biggest asset, you deserve to be treated kindly. I wouldn't even trust theses guys with a $20 bill... read more

AutoZone Auto Parts - Clearly states I will get a delivery from auto zone. Also that it is coming from this store. - Auto Parts & Supplies Near Me - Phoenix, Arizona

Dead battery that AAA could not replace. Went to this location and the service from Jayden and John was Top Notch. They had my battery and windshield wipers replaced so quickly and I was back on the road!! Their kindness and professionalism was amazing!! read more

Horrible place . They only have check engine light readers in Spanish. Broken door. People working there seemed fairly helpful though. read more

The best experience! I brought my car in to have my battery checked as my car was not turning over. Jose the Manager was so helpful and replaced the battery. He checked the started and alternator as well. Thank you read more

I walked in here and was asked if I needed help then the woman called me an a _____ after I said no! The store was dirty and disorganized. read more

John hooked it up with helping me change my battery and doing a diagnostic on my truck

My battery had died earlier this morning. Rushed it to Autozone and Anthony did. A diagnostic/replaced my battery quite quickly. I was able to still make it to work on time. read more

Kudos to Enriquez and thank you! When my car struggled to start last night and this morning, I stopped by this Autozone for a battery check. Sure enough, dying battery. I would have purchased my battery at Costco for cheaper but Costco wasnt open. And I couldn't be happier with the peace of mind and battery replacement that Enriquez provided. Plus. My battery is guaranteed for 3 years with an expected battery life of 5 years and my Costco battery died after 2.5 years. Terrific service and excellent selection. read more

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An incorrect phone number was entered when I bought a battery replacement last May. So I went there today to test my battery, and they cannot find it under my correct phone number. Are they doing this to avoid paying out warranty claims when a battery does fail? Either way they should have fixed the incorrect info instead of pushing me out of the store. My suggestion is buy your battery from somewhere that doesn't employ dyslexic workers unable to type or take proper notes or help fix errors they created. read more

I've only had to stop at this location for minor things but every time I've been there I've been helped by Alex unfortunately , and I just don't like that guys attitude. I've been to a thousand auto zones, and never felt passionate enough one way or another to leave a review. However, I just don't find him helpful, and view his demeanor as reluctant and half hearted at best. I will avoid him moving forward read more

Richard, the store manager is less than helpful. If you come here looking for a battery, walk across the street to Batteries Plus. Better service, less money. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Phoenix, Arizona

Santino was a huge help and very informative on all the products (great customer service) Thank you!

Extremely poor customer service the manager was extremely rude, arrogant, and belligerent. I will never do business at this location ever again. read more

Came in for a new battery and Santonio A. Helped me! He was very nice and helpful. He replaced my battery and even installed it for me! Great service and extremely helpful read more

Santino A. hooked my Jeep up with a Duralast battery change in the scorching midday heat of 116 degrees. Thanks a million, you definitely deserve like desert heat hazard pay. 10/10 would recommend this AutoZone location to anyone who asked. read more

I have to say this was the best experience being an AutoZone customer with the help of Frankie J. I don't know cars and even with a line and disgruntled customers he made it a point to help me out through the process of getting necessary things done in my truck before my oil change scheduled for next week. While he was helping me he was multitasking to the MAX to help every customer no matter their demeanor towards them. I understand short staffed and I was floored by his capacity to handle so many tasks to ensure customer satisfaction. Thank you Frankie J for being AWESOME!!!!!! read more

Went in to get a battery replaced that I was confident was dead (I tested it). When I walked in, there was a line of 3 people waiting. Sherry, the Parts Sales Manager, told the last person in line she would help them. That made the other two people visibly upset. One of them even refused to be helped by her - a stance I wish I'd taken. I go to her and ask for the battery to be tested even though I'm sure it was dead (spoiler - it was). She tests it, says it's bad then hands me a small ticket/receipt and says I have to wait an hour. I asked if she could confirm the battery would actually start charging because if not, it's dead. She said that process would take 10 mins. I repeated - simply to confirm the battery will or won't charge? Yes. About 30 seconds later after I asked another employee how long it takes to confirm Sherry waves me over and said it was dead (yeah...no sh*t, Sherry). She looked up my number and said it wasn't there because it "disappears" in the system after a year (as I'm staring at a sticker on the battery that says July 2021). I said - Ok, I'll take it to a different AutoZone. She let me know the same thing would happen (cool story, bro). Went to a different one and I magically have a new battery for $0. Maybe Sherry was having a bad day, maybe that's just Sherry. All I know is she was the opposite of helpful for me (and those other two in line). Moral of the story - probably go to a different AutoZone. read more

I walked up the to desk and greeted a woman with brown hair hoping she would help me. She gave me a blank stare and didn't even greet me back and actually called for an associate at the back of the store to help me instead. Luckily Andrew was happy to help me unlike the first employee. Minor inconvenience but showed a lot of character. read more

THANK YOU to the entire AutoZone Thomas Team for helping me in a major way! Naomi and Santino really came through for me and made sure I got back on the road!! Awesome customer service even when it was raining and they were super busy they made me feel like I was their only customer!! Thank you guys again for setting the bar high!! read more

This is a busy Auto Zone, and I half expected to have to strangle someone in order to get some help. I have been here thrice in the past month, and all three times the employees were busy, but helpful and efficient! I changed the battery in two separate cars, and replaced the coil pack in my Jetta. The staff came out to make sure the batteries were actually dead before I purchased new ones. In both battery cases they were. No mystery, just a reading on their handy computer! Another time, I couldn't find what I was looking for, and instead of pointing, the nice man walked down the aisle and got it for me. All the while the store was busy as hell. They really have their shit together as employees! I like that, and this is where I go when I need auto parts because of it. Thanks Thomas Road Auto Zone, you rock! read more

Daniel C. gives some of the worst customer service on this planet. Tried to make a valid return which he denied and caused me to go to another autozone to preform the return. Second occasion he led me to the wrong area for a part and didn't actually walk me to the area. Lazy and incompetent is what Daniel C. Is. No thanks read more

Consistent, and every store is set up very similar, so no matter what town or store I visit I can usually find it quickly. The people at the counter, ladies included, typically know cars, too, so that works to my advantage. The selection is never large, but I like that too, for it seems AutoZone typically carries what I need, at a decent price, and I'm usually out the door quickly. AutoZone is going through a transformation, where the company has been bought by another parts company, so we'll see if this develops into some much needed upgrades to their inventory management, and the look of the stores overall, so I'll reserve my 5th star for what I hope is an improvement to their outdated appearance. read more

I would give negative if I could. This manager, Daniel is a joke! Long story short I was trying to make sense of why I couldn't return a part that I picked up here. It made my vw run like crap and it's a simple sensor that was on my car for only minutes. This guy wouldn't let me explain the issue and he wouldn't properly explain anything to me, I'm shocked he is the face of this company. I called him out on his left and right attitude and he got ugly. Laughed at me and pretended to act like it was for the 'good day he was having'. He kicked me out after I vocalized that I'd had enough. I may have had some words for him but honestly I can't believe he actually jumped at me on my way outside! I'm a young and small female! What an experience. Luckily the store manager of an autozone down the street got me squared away I will never be back here read more

Associate sold me wrong EGR valve for my truck, installed it for a week. It caused issues beyond issues. I tried to return it, they won't, can only replace it with the same WRONG EGR valve. I used to bring all my business here to Autozone.... never again. read more

Busy store. Slow service. They need more people working. Yes they honored my warranty on my car battery. It took less than 5 minutes to find everything. But it took another 30 minutes to simply replace it because there weren't enough people. read more

Only called to ask a simple question and immediately got hung up on after asking. I know it was intentional because the man on the phone signed because hanging up. Ridiculous! read more

Customer service is pretty terrible . they'd prefer to meander around instead of assisting customers.

Great staff! Very friendly and helpful. I went in for a new taillight and they helped me change it out. Would definitely recommend this place :) read more

Last week, my car wouldn't start as I was leaving work. One of my coworkers gave me a jump and suggested I head to Auto Zone so they can test the battery. Even though the store was pretty busy, Ramon took the time to come outside and test my battery and alternator, and spent the time explaining some other issues he noticed to my boyfriend. He wasn't pushy at all, and gave me genuine advice, without trying to upsell me on anything. I ended up still having a warranty on my battery, which I purchased elsewhere. I greatly appreciate all the time Ramon took to help me! read more