Paul was phenomenal with his customer service skills, we went over and beyond to help me. I am appreciative of his professionalism and he deserves to be regional manager. God bless also thank you Jimmy for your reference. read more

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Jessica, the shift manager spent a huge part of her workday helping me figure out a dead battery and made sure that my warranty was honored (while also getting through a literal store's worth of other customers.) She was extremely professional, courteous and helpful. I highly recommend this location and her help specifically to anyone. read more

Amazing customer service! Thanks to Jessica, I saved over $500 on parts and labor costs. The little things add up quick, windshield wipers, fog light, air filters etc! All of these are easy to replace yourself. The staff here are friendly and knowledgeable, they go above and beyond to help you get what you need and keep your car running! read more

Bernie and angel did an amazing job with helping me out with everything came in not knowing my issue left with my issue resolved

Car battery died. Called this store, they had the right battery in stock, and Charlie swapped it out quickly. Very grateful! Very friendly!

Jessica was a tremendous help in helping me find a new battery and installing it for me. She gave me different options and displayed a positive attitude throughout the whole process. read more

Jessica was a big help with my battery this morning! Easy fast service, answered all questions.

,horrible customer service the so called manager Jessica I don't no the disrespectful bi she harshed me the moment I went into the store I was waitng for something to be done across the street at the great pawn shop across the street and the so called manager straight up was just horrible nasty and disrectfup asss straight the worst customer service I've ever received in a store I have spent over $800 at down the street on 16th and Van Buren, which they have the best customer service there. I love the five and I walk into this one and this lady treats me with upmost disrespect straight so much disrespect and threatening the cop, trespassing, and all that all because. Trying to tell me which aisle to walk down like excuse me, ma'am what if I wanted to look at a few other things I am disappointed 100% with this one and this lady should be action should be taken. read more

I knew I needed a new battery, didn't realize it was as difficult to install as it ended up being. I first stopped at the one I usually go to at 32nd st/IS, the poor kid there said he was understaffed and didn't seem comfortable doing it, if he wasn't comfortable I wasn't. Called around to next closest at 3041 N 16th,Phx, Charlie answers and I explained the situation and he took care of everything from there, he got a permanent customer today, I'll drive the extra couple miles to go to that store from now on. read more

amazing battery experience, checked it and replaced it for me easily. super nice people!!

Wow, these guys were so helpful with everything! I wish every auto parts place was full of friendly, knowledgeable and helpful staff! Terry helped me out and I'm super impressed with him as well as the entire crew there. They helped me fixed 4 different problems with my RV in under 20 minutes! read more

Shout out to DJ for helping me swap out my old battery. I could notice the battery was starting to die out. I went in to get a battery check, and as it turns out, the battery was bad so I purchased a new one and he helped me swap it out. I am very pleased with the staff at this location. 100% recommended read more

As others have said, the customer service here is awesome!! Especially for someone like me that came here frantically to look for valve caps after I found out my tire has been missing it for some time now (and I was 3 hours away from going on a solo road trip so I knew I had to get this fixed ASAP) - yikes. There were only two employees that I saw running the store when I went around 12pm on a weekday, but they were both so helpful and tried their best to assist everyone. I didn't have a severe car problem but if I'm ever in that situation, I know that this location would be a good place to start to look for auto parts & honest opinions. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Phoenix, Arizona

I really appreciate Nico for helping me out and providing great service when replacing my battery. He asked another employee to help me check it initially since he was busy with other customers,and unfortunately, that guy did the bare minimum and then told me there was corrosion on the top and couldn't get a reading so I should buy a wire brush to clean it which 'we sell inside' so I did and then went back out by myself to clean it, then came back in and didn't see him so Nico took over, got a reading, and showed that I needed to replace the battery which I was happy to pay $200+ for. He then let me watch how I could do it with the right tools and even brought over some corrosion spray and didn't charge for that. Such a nice guy that was willing to help out a paying customer in the 105° heat. You guys need more of him!! read more

Had to stop by for a battery. Didn't catch his name, but whoever is working the 7 am on Friday is stellar. Went out to test right away then insisted on replacing it for me. Friendly guy too. Guess some people are just early birds. read more

Battery was going, just popped in. Free testing It was bad Got a new one and they took 10 mins and swapped out for free. There is a reason I always come here. Thanks guys! read more

Noticed a driver reverse an 18-wheeler with one hand on steering wheel- into parking lot from 16th st. This driver told me his name was "Bob." Good job, Bob! read more

This is probably the worst experience at an auto part!!! I bought some brake lights bulbs last week and fortunately I didn't need them. Our mechanic changed them when he did the oil change. So I went to return the light and Hugo the manager didn't say good morning and was very agressif with his tone of voice because I don't have the receipt anymore! Nowadays everything is computerized, I told him that I'm in the royalties O'Reilly program so he can check my previous purchase. I actually fake that I didn't have my wallet and left the store as quick as possible ! I will never shop there or any O'Reilly for that matter. Better off going on Amazon !!!! read more

Thank you Carlos who took the time to get me the correct bulbs and put them in for me.

Thought I had already reviewed these awesome employees at this Oreillys! These guys go above and beyond! This afternoon temp close to 110 , the nicest, most patient and informative employee , Austin, saved the day and assisted me with my brake lights. I've had nothing but positive experiences here! Manager is also A+ in customer service ! Thank you Oreillys! read more

Yelp, get with it, please....Checker on 7th St is now O'Reilly & that's who I'm trying to write a review for.....thanks! :) In any case, I came in to the 7th St location today as my battery was sputtering & on its last breath and that's where I'd bought it previously. Sue was the employee helping me & was patient enough to look under several different phone numbers to see if my battery was still under warranty. It wasn't (groan in my head, money signs in front of my eyes) but she did me a solid & applied it to my case so that instead of paying $100 for the new battery, I was only out $60. Beyond her willingness to help me, she was friendly & quick. I definitely recommend this location to anyone looking for help who's car savvy and maybe not so car savvy (me). read more

Nice person working, however, she was the only employee. I waited for approximately 5 minutes while she juggled working with other customers and answering the phone. I went to get my check engine light read only to be told they do not offer the service because they don't have the device. Front of the building said they offer the service. Waste of my time. read more

Battery died today :( was in area so got a jump and headed over. Was very stressed out seeing dollar signs driving in. The team member believe his name was Frank? Was awesome. Very friendly and professional. Turns out my battery was still under warranty!! Yay! Only paid $2 for some sort of bands/to stop corrosion. Thanks for quick help today :) read more

Good service here, and approachable staff. They're ready to help and sometimes even walk you over to where the needed parts are located. They don't know how to say hello when you walk in, but then again, what self-respecting auto parts store does these days? Save your receipts if you think you may need to return anything. read more

Good price on a new battery with free installation. Jamie provided outstanding customer service.

Super quick to get my battery replaced. Installation and best customer service! Took less than 20 minutes!

My battery died went into the store to make a warranty claim. Store Manager Francisco totally hooked it up and make the replacement in 5 min. read more

I never write reviews but I just have to put it out there that the service I received yesterday was off the charts! I came rolling up with a dying battery spitting out acid all over the place. It was hot and muggy outside and I had no real clue where to start. The man who helped me ran me through everything, talked to me about my battery. explained pricing, even put the new battery in the car for me! and put some weird grease on my battery terminals to prevent any acid leaks like I had before! I mean this guy totally went out of his way! Every time I go there I am treated like a person not like some idiot that doesn't know about cars (which I am!) Thanks guys! read more

My last 2 experiences here have been extremely bad, rude customer service and the store wasn't open when their hours stated were. I needed windshield wipers tonight and had an amazing customer experience. Jose was not only efficient, helpful and friendly, he made me laugh. He then installed my windshield wipers in 2 minutes. Thank you Jose for all you do. read more

These guys have been Helpful and Honest. I always feel comfortable going in here. They answer questions and never try to sell you anything.

Recently I realized my battery was corroding and possibly leaking. It was late afternoon on a hot day when I pulled into O'Reilly. Already occupying three of the other parking spaces were cars with hoods raised. Two associates leaned over engines in obvious thought. The third gentleman just needed advice. Yet Michael acknowledged us and came to our aid as soon as he was done with another customer. Together we realized my current battery was under warranty and saved me the cost of a new battery. Then, using tools they had on hand he helped me take out the battery, replace the drivers side headlight (which is behind the battery,) and install the new battery. the entire process took a half hour and he was courteous and helpful even standing in the hot sun. I was impressed and will continue to be a regular customer. read more

Just came in to buy some wiper fluid for my car. I've been to this location a few times to do so. I decided to go ahead and add the wiper fluid in the parking lot. I removed the cap and it fell into the engine compartment. I was unable to grab it without potentially burning myself. I went back in to ask to borrow some sort of rod so that I could reach it. I asked the first guy who said he'd help me, but asked to just take a phone call. It ended up being his friend or someone he knew, so I ended up waiting for the next clerk. I made light of my situation and he said "We don't have any. We have some for sale." There were other ways he could have helped. He and the other clerk went out of their way to help other customers all the way to installing some refrigerant in one customer's AC system and diagnosing a code on another's OBD system. I asked if I could just borrow the one for 5 seconds. He said, "go ahead, dude," but not without first giving me a look of disgust. I'll take my business elsewhere from now on. read more