Calling the police on a paying commercial customer simply because management doesn't want to do her job is completely unacceptable. Weaponizing law enforcement against a young Black small business owner who was just trying to purchase parts with a business debit card is a dangerous, lazy, and discriminatory abuse of authority. This isn't an isolated mistake--it's a repeated pattern at Store #2732 (26th Ave & McDowell). Kicking out commercial clients, refusing standard transactions, and escalating basic retail interactions to police calls shows zero professionalism and zero leadership. AutoZone corporate needs to step in immediately, remove the toxic management at this location, and hold these employees accountable. Until leadership actually cleans up this store, local business owners should take their money somewhere else. read more

Coming here and buy the headlight for my car, I just wanna need help to replace my broken headlight, but the employee who supposed to be the manager told me it was not their mission to help me. It looks like he does not pay the money for help me. I am so disappointed about the attitude of the manager. read more

You have a manager there named Mary, who decided to call the police on a customer All because they happen to be closed about a commercial account. She took it way too far talking about that. It was other people in the store when it was nobody else in the store besides power and the Customer so she lied about that you give these people a job and they take it so far to have to make things worse than it is so I will be discontinuing my commercial account for my company because I was doing business with you guys for plenty of years but your employee Mary has went too far so yes, very unprofessional but what I didn't appreciate was the lies that she told on the phone but I guess that's what they're used to doing lying so no more business with you AutoZone and another thing, Mary, you must've wanted to go viral because you definitely acted a fool behind that counter read more

I had an extremely disappointing experience at AutoZone Store #2732 (2601 E. McDowell Rd., Phoenix, AZ 85008). As a commercial customer, I was refused service by a female employee wearing a gray shirt. Her behavior was rude, dismissive, and highly unprofessional from the start. Instead of assisting with my commercial account, she spent much of the interaction scrolling on her phone and showed no interest in helping. Rather than attempting to resolve the situation or provide any level of customer service, she escalated it by calling the police, despite the situation not warranting that response. This experience was frustrating and embarrassing. Commercial customers should be treated with professionalism and respect, not ignored or met with hostility. I hope AutoZone management reviews this incident, addresses the employee's conduct, and provides better customer service training to prevent this from happening to others. read more

Last name Montoya 11/22 around 10:30-11pm. I went to nearest open Autozone because my passenger window is rolling down wasn't rolling back up. I get there and a Man in a grey shirt is locking up saying it's his break whilst a Man in red is under a hood of a vehicle. The man in red finished and heads to his vehicle and comes right back and asks me what's wrong. We tried to get my window up but it wouldn't budge. I tipped him and he's refused but, seeing how his different shirt employee was sitting in his own vehicle while pole were cueing up. He deserved the tip. read more

Terrible customer service. Do not shop at this Auto Zone. Their staff is undertrained and the manager is a joke.

Hector, Jose and Angelica were absolutely amazing, our car battery died on the way back from the airport and we rolled up right at midnight (closing time). They didn't hesitate to help us out and all three re-installed a new battery within minutes. Highly recommend this location. read more

It's really hit or miss. I do prefer O'Reillys but they are convenient and have a decent selection of auto parts. read more

AutoZone Auto Parts - Good paint for being in a can!! - Auto Parts & Supplies Near Me - Phoenix, Arizona

Hector, Jose, & Angelica came in clutch getting me in 2 min before midnight closing time to replace my car battery! Thank you guys so much!!

Fransisco was the perfect example of great customer service and support. He was extremely helpful and helped make sure I didn't repair something that didn't need to be replaced, and got me going with the correct parts. read more

Jenny is the sole reason for this 5 star review. Came in about an hour before close, a broken car, & little hope in getting it fixed. Jenny was more than helpful & went out of her way to replace the car's battery. She's a true godsend & saved my sanity. She deserves a raise, a promotion, all of the above. read more

Really great customer service at this location. I needed help with a return and Arthur was extremely friendly and helpful! The rest of the staff seemed very happy as well. It was a pleasant experience read more

They employees have the doors locked. They refuse to open them. They came to the door laughing. If I could give a ZERO I would!! having to now drive to the 59th Ave location when this one is 3 minutes from my location is insane. THE WORST CUSTOMER SERVICE THROUGH THE GLASS WINDOW EVER!! read more

These guys were awesome! Even at 10:30 at night, they were friendly, informative, and even offered to help me change my headlight. Super great guys. Mariano B and Luis were incredibly friendly and took personal time to help me out! read more

I showed up 5 minutes before close and asked the first guy I saw if he could test my battery. I was expecting a grimace, but he was pleasant and courteous. I needed a new battery so as he was getting the battery I went to remove the old one to help speed things up. I didn't get far and sheered a bolt in one of the terminals. Long story short, he ended up having to stay till another a half hour after close when all was said and done. He didn't act a bit annoyed and his manager that had to hang around was friendly and professional as well. I thanked them and apologized for coming in right before close. If I was the kind of person that could remember names I'd shout them out. But I'm not. Sorry again guys, thanks for being professional. read more

Chuck at AutoZone was incredible! Chuck was able to assist me with finding the correct front and rear brakes for my truck! He was really patient and ensured me that I was in the right hands. I just finished replacing the rotors and brake pads and everything fit correctly! You are the man Chuck! Thanks for all you do! read more

After an entire day of fair, food, and fun at the AZ State Fair, we returned to my vehicle to find that it wouldn't start. It was after 10pm, and I was beginning to have a mini freak-out session. My car is only 2 years old and it's Japanese... Isn't it supposed to last, like, forever?! So I do what most adults would do and I call my dad, who lives over 1500 miles away. He tells me that it's likely just the battery. So I call ERS for a jump-start and while waiting for them I begin the search for who on earth is going to be open this late to sell me a car battery. I thought all was hopeless until I ran across the listing for this AutoZone. I called the store directly to confirm their hours and was beyond relieved when he said that they were open until midnight AND they had a battery in stock for my vehicle. After getting the battery jumped, GPS led me to this store, which was only minutes away. The man who assisted me was helpful and patient. He showed me the different options, explained the differences in brands and warranties, and didn't pressure me into spending more money than needed. With his guidance, I chose a battery, his coworker installed it into my vehicle, and took the old one away. (The coworker seemed a tad annoyed, but he still got the job done.) It may not seem like that big of a deal, but to someone who was stranded in an unfamiliar area they saved the day. Oh, y se hablan español aquí también. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Phoenix, Arizona

See all

I had to go to this place and bought a 200 dollars battery. And he would not help me put on my car .had to go some where else. He said he was a lone. Yet I saw another work there. I thought if you buy they help you he keep making excuse. Not to help ne read more

Arturo and Christian were so amazing! Friends of mine and myself were visiting Phoenix for my birthday and my car, the day we were supposed to leave, completely stopped turning on. We were able to get to an Autozone nearest to us but unfortunately they were short staffed and referred us to this one instead. Immediately Arturo was extremely kind and helpful, he helped us every step of the way of changing my battery and even gave us a couple of tips for our long trip back. Christian was also extremely helpful as well! We are so grateful we happened upon these two amazing employees, they made my trip memorable and now I am home safe with a car that I can rely on for a while longer. Thank you Arturo and Christian! read more

Jessica P, you're a terrible manager. After waiting over 20 min to check out she finally comes to the rescue only to find out she's no help at all! I'm not coming to this piece of crap store again. read more

Bought a battery from 24th St and Southern. It didn't fit my compartment but they didn't have the battery I needed. So I came here. Dude told me he couldn't help me replace it. Got upset when my skinny ass placed the heavy ass battery on his counter because he's thinking I slammed it. Tried to charge me for the core although I just gave my old battery to Autozone so they discounted the core. After a bit of reasoning he discounted the core price. I'm out here struggling to put the battery in and not once did any of them ask if I need assistance. 1.5 hours later and with the assistance of a complete stranger I'm back on the road. I would say I'm never coming here again but it's the only Autozone that always has my battery. read more

It's 10:13 and it's closed on the website it says 12am please update and there's like 7 other people waiting outside thanks bye read more

AutoZone Auto Parts - People waiting because there's no one here - Auto Parts & Supplies Near Me - Phoenix, Arizona

See all

HORRIBLE customer service. Manager is not helpful , he is young and arrogant. Very unprofessional when handling an issue with a long term customer. No one will help you ... and if they do they give you the wrong parts for your car and then claim you gave them the wrong information. It's worth driving to another location .... JUST STAY AWAY!! read more

Very unfriendly. Don't bother going in there if you don't speak Spanish. They will not greet you or help you. Two cashiers couldn't put their phones down long enough to even look up at me. Awful experience. read more

Terrible customer service by manager , manager very poor brain to make a simple solution, I bought a battery for my Truck and I've been having issues with it, so we keep replacing it but still same Duralast battery super bad quality and poor service. read more

What a joke. Came here a little before 10pm to get coolant since my engine was overheating. They were closed for "30 minutes" to count the drawers. Fine! We waited over an hour. Multiple people waiting outside. After about 45 minutes an employee comes out to grab food from his car - says they're still counting and now going on a break an hour before they close. We waited 20 more minutes and still nothing. We decided to try a gas station instead. read more

Christian the "manager" was extremely rude and highly unprofessional. I have never been so disrespected as a customer in my Life. Do NOT go to this location and I would avoid Auto Zone altogether as their staff are not educated or skilled in their trade. Save your $$$. read more

Very professional young men and women at AutoZone. I drove to checker to let me use their OBDII reader, but they would not lend it to me. Drove to NAPA, same ordeal. At AutoZone on 26th St and McDowell, they lent it, and printed the error code in my vehicle. I went back, and purchased the part from them, even though it took an extra 10 minutes of drive time. Friendliness and courtesy goes a long way. read more

All I wanted was to upgrade my battery! After visiting four other stores, I finally received the help and information I needed in selecting my next battery. Carlos H. was very informative and he took the time to install my new battery! I am so grateful for the knowledge, friendliness and service they provided. Thank you!! read more

My wife and I specifically went out of our way to go to Auto Zone off of mcdowell in Phoenix because their store was advertised and labeled open till 12am. Not only did we not get what we went for and needed but the staff counted out their registers at a little aft er 1045pm, they informed us while shopping they shut down their registers and couldn't take payments but rushed my wife and I out their front door like cattle along with a select few customers that remained. No reasons and if there was one, it wouldn't have been acceptable at any time. Id like to say i will not come back, but my father loved and worked the last few years of his life for Auto Zone. read more

Miguel was very friendly and super helpful with my front light right! He was eager to help and I really appreciate him. Thank you Miguel!! Great location read more

We ended up here because the auto zone on Indian School did not have the part I needed. Although frustrating as that was, Ishmael made it worth the trip. Thank you Ishmael, for stellar guest service! you went above and beyond during our visit and we will return. read more

I usually love autozone! This one by far is ran by the laziest staff! I saw 5-10 customers walk out because they cashier was doing his end of day and it was going to be 10-15 minutes before he could check anyone out! Normally I would be fine to not make anyone stay later than normal to get a few things but in this case it was an hour and twenty minutes before they closed! Needless to say I saw them lose a ton of customers. Hopefully management fixes this issue! read more

I came at 10 pm to the dam autozone this was like 2 days ago said they were closed for a whole hour because there system is down that is so stupid all I need was a battery exchange because my truck died on the freeway and I had to hurry and get it over with but still made me wait till 11 pm so I did I go Inside come to think that ok I'll get a battery in n out next thing you know they have to check if it's a bad battery and t would take an hour to find out like I need to go now I told them so they said they will just give me a exchange once he went looking and a minute or 2 later he comes back saying they are out of my battery size like how your a autozone makes no sense so my only option was to charge the battery and I had to wait an hour for it to charge come around 1130 they kicked me out of the store and had me wait outside till my battery was charged my ass was freezing never again will I come here read more

Terrible service still waiting on line one one person waiting on everyone while another is just stocking. 5 people in front of me

My husband and I were welcomed home from our Thankgiving trip by a dead car battery at the airport economy lot. My key fob battery was also dead, I came to find out. What are the odds?! I recently purchased my car, so I was extra annoyed at this point (physical key doesn't work either, so it looks like I got played). Anyway, after a jump from roadside assistance, we found the only nearby AutoZone that was open -- with only 30 minutes left. Cutting it close! But we made it. These guys were so incredibly helpful. It took awhile to remove the old battery and install the new one, so they kindly stayed open an extra 15 minutes to finish the job and not a complaint was uttered. Not even a hint of a sigh or eye roll at the inconvenience even though it was past midnight and I was keeping them from enjoying the rest of their Saturday night. Just smiles and friendly conversation. We made it home safely with one less thing to worry about. Thank you, thank you, thank you! read more

I just wanted to send a quick thank you to Jorge from the McDowell location! From the moment he took our call, he was informative and friendly. He placed the battery we needed on hold and provided a quote that was better priced than the other places we had called. When we got there he was quick an efficient and had us out the door in less than 20 minutes. He got what started as a bad day, back on track! read more

Great experience today at both the McDowell and Indian School locations. There was a bit of a wait for service, but Leonardo was quick to find the battery I needed and even helped swap the old out for the new. read more

Great Customer service! Was helped by a young gentleman named Adrian A. Fast,knowledgeable and friendly! Came here at around 11:00PM for an emergency fuel pump and the customer service was phenomenal! Would definitely comeback! 5 Star! read more

Horrible service!!!! I am still waiting 3 days later for an ac compressor for my car. When it didn't come the first day I was told it was still sitting at the FedEx hub. After the 3 day wait with STILL NO COMPRESSOR I asked for a refund and was told they can't give a refund until the part arrives at the store! What a run around. Fortunately I was able to find the compressor at O'Reilly Auto Parts. I forgot, when I went in originally I was given a compressor for a 97 Firebird instead of my 97 Thunderbird, which they didnt have any way. Needless to say I will NEVER go to ANY AutoZone again. O'Reilly Auto Parts is my new go to place. read more