I have nothing but incredible things to say about Auto Hospital 2. They fit me in at a moment's…read morenotice, communicated very clearly with me throughout the process, and acted with openness and honesty. The mechanic I spoke to, Sam, walked me through the issue with my older car, explaining the technicalities of why and how certain options and avenues were or weren't available. He was helpful, informed, and respectful. When I mentioned I had done some of my own research on the problem, he wasn't defensive or dismissive, instead listening to what I had to say. They wound up fixing my car quickly, and I feel great about my experience with Auto Hospital 2.

I went to the Auto Hospital because of a tire constantly losing air in spite of many trips to the…read moredealership to repair it . Nat at the Auto Hospital took great pains to find the problem and fix it ... In the process he discovered that my front brakes were due to be replaced, He fixed the leaky tire and the brakes at a reasonable price and with a smile . These fellows are great ...Nat ,Alan and Jeff .. I have been buying gas there for years and now have found an honest mechanic . I recommend Auto Hospital 2 !

I first spoke with Brian when reaching out to the store. I explained I needed new tires due to my…read morealignment being off. He didn't have the size I was looking for in stock. In a few hours, the size tires I needed was sent to the shop to be installed. Brian sourced the tires I needed and explained what services should be recommended for my vehicle. After the alignment and installation my ride is smooth and the tires feel great on the road. I recommend this shop and I will be back for my next set of tires.

Deceptive Business Conduct…read more I replaced 4 Michelin tires on my Lexus ES 350 Luxury and requested to keep the 2 undamaged ones (Picture 2). Instead, they skipped the alignment (Picture 1), damaged my sensors (Picture 3), and returned the unusable tires without a word (Picture 4 - the damaged tires still attached to the broken rims were returned) On Jan 16, I went back for them to fix their mistakes and inspect the returned tires and they confirmed the tires were unusable. The manager offered a customer satisfaction credit of $219, (picture 5) or to 'cut a check' verbally, emphasizing his handwritten note was 'equivalent to cash.' I regret not taking the check immediately. When I returned on Jan 31 to apply the credit toward an upgrade, the manager became hostile, blamed my car for the tire issues, unhappy with my previous price matching request, and denied ever offering a check (claiming he lacked the authority). He then enforced a 30-day expiration on the credit that was never previously disclosed, and denied the credit application toward a tire purchase. I chose not to argue further while my vehicle was in their possession, but the lack of integrity at the leadership level is staggering. I hope the Corporate can conduct an internal audit as security footage from Jan 10, 16, and 31 will confirm these contradictory statements and the initial service failures. I cannot tolerate this business conduct and am preparing for the 93A filing.

ALWAYS have a good experience at Sullivan Tire of Norwood. The workers are excellent at their…read morecraft, knowledgable, informative and extremely helpful.

Extremely slow workers. No sense of urgency whatsoever. Waited for an hour and then had to leave…read morecause I couldn't stay any longer.

Joe and his team are great! Super friendly and always willing to go the extra mile to get you the…read moretires you need. Very informative and accommodating! 2nd time here buying tires in the last 2 months and Joe has been great to do business with! He earned a customer for life! Stumbled upon the Bridge Street location after having a bad experience with another Sullivan tire in town and these guys are top notch! Clean shop and waiting area. Very helpful

Getting ready for a trip to NY when tire problems occurred. Rick, the Manager, was able to have my…read moreproblem resolved ASAP. I regularly purchase new tires here and come for any needed service. Never disappointed. Great customer service!

Steve is the best. I can't say enough about him and your whole staff at the Weymouth, Ma location…read more Every time I go here, I am treated with such respect and professionalism. I always tell my friends and family to go to this particular location. They are honest and charge reasonable prices.

Everyone is always so nice and accommodating. Prices are reasonable and locations are convenient…read more I feel as though I trust them and what they tell me. They are not always finding something "else" wrong like many other places do. I highly recommend them.

After some aggrivation I must say that Sullivan did come through for me. Jill in the claims…read moredepartment grabbed the bull and made it all happen with little inconvnience to me. My vehicle was repaired and I did not have to deal with insurance. Overall a very good rating.

This shop left all 5 lug nuts loose on one tire. Objectively, this is extremely dangerous. Avoid…read morethis shop.

My daughter made an unscheduled stop in on a busy Saturday with her skid plate dragging on the…read moreroad. Sullivan was able to squeeze her in and fix the problem within a few hours. Many thanks.

Exemplary service. Ease of making appointments. Friendly staff; Annie is amazing! Fair pricing…read more We have been customers of this location for about three decades. We also appreciate complimentary rides home and back for lengthy appointments Judith C Sulfa