Amazing service as always! I would never go anywhere else. They always check everything while the…read morecar is there. If they see you may need service on anything else they will call you first. If it can wait they will tell you. They people who work there are always beyond kind and helpful. Being a women and not knowing much about cars I feel I am in the best hands possible! I cannot thank them enough for being so honest!

I am repeat customer I used to use my local porsche, dealer for all my tire needs. Fortunately,…read morethis is no longer necessary. Why waste your precious time and hard earned money Mass is not only better paying special attention to meticulous customers and far better priced

JT Auto is a Top Shop!…read more JT is Fair, Knowledgeable, Communicative, Timely, Professional, and a pleasure to deal with. For more than 5 years I've enjoyed doing business with this shop. Can't say enough good things about them!

I wanted to post this review to express my appreciation for the top notch service provided by Tim…read moreand Joe and the entire team at JT Auto. They most recently repaired my dad's truck and were able to diagnose and fix a problem that other shops were unable to find.The service was outstanding and they kept me informed every step of the way. Thanks again. Dan M

My brake line sprung a leak and my favorite mechanic was booked out for 2 ×weeks. I could not wait…read morethat long. I looked on Yelp for a decant mechanic with good reviews and AXP Braintree has 5 stars with great reviews, and I live right down the street from them. I know that AXP Braintree has been through 3-4 owners in the last decade, but the reviews were newer. I called AXP Braintree and spoke to Stephanie to see if they could look at my car that day and fix it. She said that I could bring my car in, inwhich I did. When I got there, Stephanie asked me about my car and the problems it has, plus if there is other problems that need addressing. I told her that my car is a Kia 2009 and that I was not planning on putting too much more money into my car, that I only want to fix my brake line. My brake pedals were on the floor, it was unsafe to drive my car. Stephanie continued to tell me that AXP policy is to charge a $75.00 diagnostic charge just to look at my car. I tried to explain that the rear brake line that needs to be fixed is under my car gushing brake fluid and is easy to see, that I do not need a diagnostic for my old car. Stephanie replied that the charge is set for all customers and if I agree to get the work done from the quote today at Axp after the diagnostic then that charge would disappear. I still left my car there to get looked at, even though I had a bad feeling. I waited all day for a call to see what the price would be for a brake line. I received the text that afternoon from Stephanie, I was shocked due to the quote, for both rear brake lines parts and labor $836.19, but if the calipers needed to be done, then the cost would end up being $1275.85. And of course AXP would end up stating that I would need atleast one caliper done, but if one is caliper is needed then they would just do both at the same time. I called my regular mechanic and asked if that price was OK, because it seemed high for me. He said, that the 2 rear brake lines should be around four to five hundred dollars installed. I called Stephanie and told her that I was picking up my suv and bringing it elsewhere, she told me that I still need to pay the $75.00 diagnostic fee. I was close to saying forget it and just pay AXP to fix my suv. But thanks, I didn't the next day I went to another mechanic that was referred to me and I paid $400.00 for my rear brake lines and no calipers, my car drives great. AXP Braintree is a SCAM, either they pay for those reviews or they're friends and family. Nobody mentioned a diagnostic fee in any of the reviews. I usually do not use a mechanic that charges a diagnostic fee to fix a car, because that usually means they charge too much for their services, AXP Braintree is a Scam, I would not recommend them.

As picky as I am, I highly recommend this place. They are kind, professional, and honest. They also…read moretake their time to explain everything and answer all your questions. I have a fiat which a lot of places do not specialize in. They are honest about what they can or can not fix. They have a key drop box and can accept payment over the phone which makes it very convenient for car drop off and pick up. They do not over charge you or try to suck money from your pocket. I have been here many times and will definitely be coming back.

I had a highly disappointing experience with this repair shop. I brought in my truck for a loud…read morebanging noise coming from the front right side. The truck was still drivable at the time. The shop kept the vehicle for two full weeks. They diagnosed the front right banging noise as being caused by the rear drums and emergency brake cable. They replaced the cable and addressed the drum issue, charging a total of $864. While the price was expensive, I accepted it because I believed I was paying for quality work. After driving the truck home, I parked it for a few days. The following Sunday, while taking my kids to the park, the exact same noise returned--only louder. I immediately called the shop to report the issue. Jason acknowledged that he had dropped the ball due to their high volume of work and instructed me to bring the truck in the following Wednesday, promising he would return it the same day. He was apologetic during this call. On Wednesday, the day of the appointment, I called to inform him that I had attempted to drive the truck to the shop the night before, but the banging had become so loud and sounded so dangerous that I would need to have it towed instead. I asked if the shop had a tow truck. Jason said they did not and recommended using AAA. I called AAA, signed up for a membership, but learned it would not take effect until the following day. I then called Jason back to ask if we could reschedule for the next day to avoid paying approximately $300 out of pocket for a local tow. At this point, Jason's entire demeanor changed. He began shifting blame onto me as if I had done something wrong and repeatedly emphasized that they "didn't hear" the noise while the truck was in their possession--even though I had specifically pointed out the front right location on the initial visit. I had explicitly told them on day one that it could potentially be a ball joint and asked them to fully diagnose the issue and take their time to ensure it was done correctly. Instead, after two weeks, they sent me home with the same problem unresolved, along with an $864 bill for work that did not address the main issue I brought the truck in for. They then proceeded to blame me for the situation. The call ended with Jason stating, "we just aren't right for each other." I have attached a copy of my receipt as proof that the initial reason I brought the truck in was the right front noise. You can clearly see it labeled on the receipt as "Noise in RF, e brake?" This shows that the shop can claim they fixed the issue all they want, but they did not fix the actual problem. They simply assumed it was something else instead of fully diagnosing it. I assume this "I'm sorry, we're just so busy" excuse is one they use often. This shop appears to be unreliable. I have read reviews from other customers whose vehicles were turned around in just one hour, yet this shop could not resolve a front-end banging noise after keeping my truck for two weeks. When I gave them another opportunity to make it right, Jason responded, "to be honest John, even if you drop it off I won't have the time for a week or two." I strongly recommend staying away from this shop due to their poor service and terrible customer service.

Absolutely one of the best experiences I have ever had. Derek and his team are not only…read moretrustworthy, reliable but they are incredibly knowledgeable. They have removed the anxiety and hassle of the auto repair part of life flawlessly. If you are in need, this is the place! Thank you so much guys!!! "Auto Hospital, Derek speaking!!!" That's the sound of peace of mind! Tom M

Always very reliable, fair pricing, and helpful employees. It would take a lot for me to bring y…read morecar anywhere else. Can't recommend them enough.

They are honest said which I like a lot and they have good experience to work with carsread more

Great Shop, I'm a regular customer and bring many vehicles to them for maintenance and repairs and…read morethey are always professional and never an issue with their work or pricing. The guys that work there make you feel comfortable when you are there. I Highly recommend

Fast and courteous service. Easy to do business with…read more I've been there on multiple occasions and continue to be happy with the service. They keep to their appointment times.

I send everyone to these guys never over charge so honest with everything won't go wrong. Your…read morecar/truck is in good hands

Stopped in to Nick's for the first time and was treated like I have been coming here for years…read more Dropped my daughter's car off for two tires and was called to pick up in less than an hour. I never knew about this place but they have been there for a long time. I'll be going back

All the lights went on blinking and steam under the hood. Car towed to Preferred mid morning. They…read morefound a cracked plastic piece on the radiator. Replaced the radiator and checked for any other potential causes. I had the car back by close of day running fine. A simple fix for something that seemed very serious. Always feel I can trust their judgement and work My whole family has used Preferred for years Leo

Called to see wait for a sticker a week before mine expires. Accurately quoted the wait, got there,…read morewas offered cold drink while we waited. In and out, friendly, comfortable. Getting a sticker is usually a nightmare when you procrastinate and preferred made it easy and with customer service beyond typical.