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    Advance Eye Care & Cosmetics

    2.3 (3 reviews)

    Services - Advance Eye Care & Cosmetics

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    1 More Service

    Retinal imaging

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    Longwood Eye Center

    Longwood Eye Center

    4.0
    (47 reviews)
    2.2 mi

    We have been waiting for our appointment for AN HOUR AND A HALF…read more The staff here is extremely rude and I noticed drops being dispensed without the container being sterilized. We arrived to our appointment at 10:00 am it's currently 11:33 am and we are still waiting to be seen. I understand patients taking longer than expected but an hour and a half is excessive. The office is definitely over booking patients, there aren't enough seats in the waiting room

    So strange that he'd take the time to mention privacy laws when he didn't do a lick to respect our…read morefamily's privacy and harassed us even after I told him to disengage and this was not up for discussion. I have a full voicemail I'm happy to publish on here for the world to listen to, since I have nothing to hide. 1) We track our appointments electronically. On the particular day this review was posted, we had 43 appointments. Every day is different, but on this day, the average time these patients waited to be called from the reception area was 5.3 minutes, starting from their appointment time. The longest wait was 23 minutes. These 43 patients had an average appointment duration of 69 minutes, meaning that, on average, they were done a little over one hour after their appointment time. That's great to cite averages but that's not the case here. As I mentioned - we waited 1.5 hours. But the provider made it a point to say it wasn't a long time and did she really think it was that long - extreme gaslight behavior. Anybody who doesn't think a wait time of 1.5 hours at a Dr.'s office lives in a dystopian world. We have lives and things to do, not wait around for a doctor who doesn't have their scheduling figured out after 20 years in business. There is a big difference between an appointment that "takes" one hour versus a patient who "waited" for one hour. On average, our appointments take 1-1.5 hours. This is because the appointment involves many components, such as updating the medical history, conducting tests, reviewing surgery instructions, waiting for dilation drops to take effect, and, finally, meeting the doctor. Unfortunately, some patients consider the time they see the doctor as the start of the appointment, discounting all the previous components that our staff had to complete in order for the doctor to perform his/her portion. My mother has had all these events happen in previous visits. They've never accounted for 1.5 hours. In fact if you want the truth, we were told by the front desk staff once we inquired why the wait was so long - they said it was because they had to have other people go ahead of us because of "emergencies". Not our problem. If you read other reviews, the long wait times are not an uncommon occurrence for this provider. 2) If a patient complains that they have waited long, we check the electronic tracking data to identify the cause of the delay and make improvements for the future. Sometimes, the tracking data reveal that the patient has misjudged or exaggerated the actual time they waited. My mother did say it was two hours and as I stated in my review - I corrected the provider by telling him it was actually 1.5 hours and that's still a long time to wait for an appointment. Have the decency to admit your deficiency instead of trying to gaslight or lie your way through a review response. 3) As with any business that cares about its clients, if we receive negative feedback about a patient experience, we try to reach out to the patient to address their concerns. If the feedback was made in a public forum (e.g., Yelp/Google) supposedly on their behalf, we obviously need to inform the patient what the feedback stated in order to have that discussion. Yes you certainly reached out - not to address the patient's concern, but as a point of trying to embarrass my mother. It's clear as day - nobody in their right mind would ever consider your behavior a follow up, and considering it was after hours and around 7:30pm at night, past dinner time at the house. You failed to disengaged when asked politely, to not call here and hang up - at least 20 times. Most people have the intelligence to apologize and leave when asked, not to continue to harass families like this guy. 4) We treat all patients with respect, courtesy, and honesty, and we are fortunate that most patients treat us the same. Many of our patients stay with us long term (often over 15-20 years) and refer their family and friends to our office. You clearly don't treat all patients with respect, as you demonstrated both in your "in office" behavior and "out of office" behavior. Nice try diddy.

    Photos
    Michael K. Tran, MD, FACS
    Michael K. Tran, MD, FACS
    Waiting Area
    Waiting Area
    Longwood Eye Center

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    Cuong-Dung Do, MD

    Cuong-Dung Do, MD

    1.6
    (52 reviews)
    0.7 mi

    Unless you absolutely HAVE to come here, I would suggest avoiding at all costs. I take elderly…read morefamily members here and this is one of the most unprofessional and SLOW medical offices ever. Having an appointment is absolutely pointless because even if you show up early/on time, you'll likely be in there for over an hour after your initial appointment time; honestly probably even longer. I've sat in the office waiting for my family members for 3+ HOURS (mind you, this was WITH an appointment!) and got so fed up and had to ask what the heck was happening. Why have an appointment if we have to wait that long? Make it make sense. It looks like they overbook appointments per day to squeeze in as many people as possible, but this doesn't do anything except create extremely long wait times. I once talked to someone else in the waiting room who was taking his elderly mom to an appointment and he expressed frustrations of how something went wrong the day of, and so they made them return the next day to wait EVEN LONGER to be seen by the doctor. If anyone has a visit here, you'll likely be there all day, so plan accordingly. Or better yet - avoid all together! The front desk staff is also unprofessional. I speak Vietnamese, but even then they are snarky, rude, and have no consideration for anyone's time. The younger staff are usually a bit nicer, but the older middle aged ladies that sometimes work the front desk are so snarky for no reason. While I can't speak on the care received since I wasn't a patient myself, my family members have expressed extreme frustration with this doctor and his staff. The long wait makes it extremely frustrating. The staff will usually call before and morning of the appointment to remind the patient but they borderline HOUND patients and are like "you better come to your appointment!" - only to show up and have to wait for OVER 3 HOURS. Make it make sense. They need to reevaluate and reorganize what they do here because I can almost guarantee you, their patients all think the same thing. Avoid unless you absolutely cannot do so.

    This office caused my mother significant emotional distress, and I would not recommend…read moreit--especially for patients who do not speak English fluently. My mother had been a patient here before and returned for an appointment after receiving an authorization and reminder from this office. She was following referrals from her primary doctor and specialists, including UCI. During the visit, her eyes were dilated without a clear explanation, and she left confused and upset. When I later called the office to ask a simple question about why her eyes were dilated and to understand her care, the doctor raised his voice, was dismissive, and said that "no one is going to be able to cure her symptoms" and that "there is nothing wrong with her." The tone was hostile and unnecessary. My mother does not speak English well and instead of being treated with patience or respect, she was made to feel incompetent. She left the appointment crying. The doctor also seemed upset that she had gone to UCI for a second opinion and accused us of "going back and forth," even though his own office initiated the appointment. Patients have the right to seek second opinions and to ask questions without being yelled at or shamed. This experience felt retaliatory, unprofessional, and deeply upsetting for our family. If you or your loved ones value respectful communication--especially if there is a language barrier--I would strongly urge you to consider another provider. Esta clínica causó un gran daño emocional a mi madre y no la recomiendo, especialmente para pacientes que no hablan inglés con fluidez. Mi madre ya había sido paciente aquí anteriormente y regresó a una cita después de recibir una autorización y recordatorio enviados por esta misma oficina. Ella estaba siguiendo referencias médicas de su doctora primaria y de especialistas, incluyendo UCI. Durante la cita, le dilataron los ojos sin una explicación clara, y salió confundida y angustiada. Cuando llamé posteriormente para preguntar de manera tranquila por qué le habían dilatado los ojos y para entender mejor su atención, el doctor levantó la voz, fue despectivo y dijo que "nadie iba a poder curar sus síntomas" y que "no tenía nada". El tono fue hostil e innecesario. Mi madre no habla inglés bien y, en lugar de recibir paciencia o respeto, fue tratada de una manera que la hizo sentir incompetente. Salió de la cita llorando. Además, el doctor parecía molesto porque ella había buscado una segunda opinión en UCI y nos acusó de "ir de doctor en doctor", a pesar de que la cita fue iniciada por su propia oficina. Los pacientes tienen derecho a buscar segundas opiniones y a hacer preguntas sin ser gritados ni humillados. Esta experiencia fue poco profesional, intimidante y muy dolorosa para nuestra familia. 这家诊所给我母亲造成了很大的情绪伤害,我不推荐这里,尤其是不太会说英语的患者。 我母亲之前在这里看过诊,这次回来是因为该诊所发送了授权和预约提醒。她是在按照家庭医生和专科医生(包括 UCI)的转诊就诊。在这次就诊中,她的眼睛被在没有清楚解释的情况下进行散瞳,让她感到非常困惑和不安。 之后我打电话只是想了解为什么要进行散瞳检查,医生却提高了声音,说话态度非常强硬,并表示"没有人能治好她的症状""她什么问题都没有"。这种说话方式非常不专业。 我母亲英语不好,本应得到耐心和尊重,但却被对待得像什么都不懂一样。她离开诊所时哭了。医生还因为她曾在 UCI 寻求第二意见而表现出不满,指责我们"来回换医生",尽管这次预约是他们诊所主动安排的。 患者有权利寻求第二意见,也有权利提出问题,而不应受到斥责或羞辱。这次经历让我们感到非常失望和难过。

    IQ Laser Vision - Westminster

    IQ Laser Vision - Westminster

    4.9
    (125 reviews)
    1.7 mi
    24 years in business
    Free consultations

    Let me begin by saying, like all people looking for eye correction treatment in the beginning, it…read morecan be daunting to think about. Not being educated on what EVOicl, Lasik, and smile treatments are, I came into my first consultations not knowing a thing. Needless to say my counselor Christine took the lead in enlightening me on which procedure was right for my eyes. For context, my eyes were both around -6.5 with bad astigmatism. She ran through the entire process and explained what to expect going into my operation. Overall, from the beginning to the end, I felt safe, secure, and well-educated in every step of the process. The surgery itself was held at their Rowland Heights location, and the office staff/ doctors were super friendly and helpful. Dr Patrick Pham knew what to say to relieve any stress going into the treatment, and was well spoken throughout. With their multiple branches, I had the pleasure of going to their Westminster location for my post-op appointments. If you're looking to get eye surgery done, look no further. IQ Laser will get you right. I am beyond happy to exclude contacts from my daily routine!

    I got the SMILE procedure around 6 months ago at the Rowland location. Prior to the procedure, I…read morecame to this Westminster location for my consultation. The staff is very sweet and makes every visit smooth. I met with Christine for my consultation and she informed me of the different types of procedures, healing time, etc. I was a bit anxious going into it, but Christine made sure to answer any questions I had which provided comfort. My procedure went very well and I am now 20/20! The SMILE procedure is easily one of the best decisions I've made as it's made my life so much better. I didn't realize how bad my vision was and how much of a hassle it was to deal with glasses and contacts. I've been meeting with Dr. Nguyen for my post op visit and check ups. It's always a delight seeing her. Thank you IQ Laser Vision and staff for the gift of perfect vision!

    Photos
    IQ Laser Vision is the #1 ZEISS SMILE and EVO ICL Vision Center in the USA with over 300K satisfied patients!
    IQ Laser Vision is the #1 ZEISS SMILE and EVO ICL Vision Center in the USA with over 300K satisfied patients!
    We are the #1 EVO ICL laser vision center in the USA based on experience
    We are the #1 EVO ICL laser vision center in the USA based on experience
    IQ Laser Vision - Westminster

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    Elizabeth Du, MD

    Elizabeth Du, MD

    5.0
    (1 review)
    0.9 mi

    We were traveling in Southern California and my girlfriend started experiencing a sudden increase…read moreof floaters and flashing lights....which is a urgent sign of detached retina. We were very worried to say the least, especially since it was Sunday and no ophthalmologists were open. We were so lucky that we happened to call Aquity Eye Group, because we soon got a call back from Dr. Elizabeth Du. She was compassionate, and so helpful, that she agreed to meet us at her office in 30 minutes! She was very professional, quickly determined that there was no detached retina, and was able to fully advise us on next steps. I would certainly recommend Elizabeth if you need a good Ophthalmologist who actually cares about the patient.

    From the owner: Dr. Elizabeth Du was born and raised in Grand Rapids, Michigan. She attended the University of…read moreMichigan for her undergraduate education, where she received a Bachelor of Science in Biochemistry. She then attended medical school at Wayne State University and completed her ophthalmology residency at Henry Ford Hospital in Detroit, Michigan where she was co-chief resident. Dr. Du then joined the University of Michigan Kellogg Eye Center comprehensive ophthalmology department where she practiced for six years. Dr. Du's medical interests are focused on comprehensive ophthalmology, which includes cataracts, glaucoma, corneal disease, eyelid disease, diabetic retinopathy, and macular degeneration.

    Advance Eye Care & Cosmetics - optometrists - Updated July 2026

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