This Dr graduated from YALE university . One of the top Ivy League school. He saved my mom's eyes…read more The office is small but the staffs are nice and they did the paper work so my mom can get the eye drop ( which is not cheap).

My experience at this office was disappointing to say the least. The front desk receptionists…read moreoverbooked patients, the waiting room was crowded, and patients were left standing around for extended periods. The lack of organization and consideration for people's time was incredibly frustrating. The receptionists also made no effort to greet or assist the patients. The most concerning part was the unprofessional behavior of the doctor. Not only was he dressed in gym shorts, which was completely unbecoming of a medical professional, but he also had the audacity to engage in a personal phone conversation during my dad's appointment. I couldn't believe the level of disrespect and lack of professionalism he displayed. I wouldn't recommend this place to anyone seeking quality medical care. In addition, there was a lack of post-care information provided by the staff and doctor. It is crucial for patients to receive clear instructions and guidance on how to take care of themselves after a medical procedure. We were concerned as this was his first time and wanted to take the proper measures to keep his eyes healthy. After he was done, we were ushered out as they were closing soon. Again, we asked the receptionist if there were any medications he had to take or care treatment he had to do. They just informed us that they had faxed it to our pharmacy and they would let us know the details. We went to the pharmacy the following day and they didn't receive anything.. There was a back and forth and neither side took the blame. Overall, a bad experience

We have been waiting for our appointment for AN HOUR AND A HALF…read more The staff here is extremely rude and I noticed drops being dispensed without the container being sterilized. We arrived to our appointment at 10:00 am it's currently 11:33 am and we are still waiting to be seen. I understand patients taking longer than expected but an hour and a half is excessive. The office is definitely over booking patients, there aren't enough seats in the waiting room

So strange that he'd take the time to mention privacy laws when he didn't do a lick to respect our…read morefamily's privacy and harassed us even after I told him to disengage and this was not up for discussion. I have a full voicemail I'm happy to publish on here for the world to listen to, since I have nothing to hide. 1) We track our appointments electronically. On the particular day this review was posted, we had 43 appointments. Every day is different, but on this day, the average time these patients waited to be called from the reception area was 5.3 minutes, starting from their appointment time. The longest wait was 23 minutes. These 43 patients had an average appointment duration of 69 minutes, meaning that, on average, they were done a little over one hour after their appointment time. That's great to cite averages but that's not the case here. As I mentioned - we waited 1.5 hours. But the provider made it a point to say it wasn't a long time and did she really think it was that long - extreme gaslight behavior. Anybody who doesn't think a wait time of 1.5 hours at a Dr.'s office lives in a dystopian world. We have lives and things to do, not wait around for a doctor who doesn't have their scheduling figured out after 20 years in business. There is a big difference between an appointment that "takes" one hour versus a patient who "waited" for one hour. On average, our appointments take 1-1.5 hours. This is because the appointment involves many components, such as updating the medical history, conducting tests, reviewing surgery instructions, waiting for dilation drops to take effect, and, finally, meeting the doctor. Unfortunately, some patients consider the time they see the doctor as the start of the appointment, discounting all the previous components that our staff had to complete in order for the doctor to perform his/her portion. My mother has had all these events happen in previous visits. They've never accounted for 1.5 hours. In fact if you want the truth, we were told by the front desk staff once we inquired why the wait was so long - they said it was because they had to have other people go ahead of us because of "emergencies". Not our problem. If you read other reviews, the long wait times are not an uncommon occurrence for this provider. 2) If a patient complains that they have waited long, we check the electronic tracking data to identify the cause of the delay and make improvements for the future. Sometimes, the tracking data reveal that the patient has misjudged or exaggerated the actual time they waited. My mother did say it was two hours and as I stated in my review - I corrected the provider by telling him it was actually 1.5 hours and that's still a long time to wait for an appointment. Have the decency to admit your deficiency instead of trying to gaslight or lie your way through a review response. 3) As with any business that cares about its clients, if we receive negative feedback about a patient experience, we try to reach out to the patient to address their concerns. If the feedback was made in a public forum (e.g., Yelp/Google) supposedly on their behalf, we obviously need to inform the patient what the feedback stated in order to have that discussion. Yes you certainly reached out - not to address the patient's concern, but as a point of trying to embarrass my mother. It's clear as day - nobody in their right mind would ever consider your behavior a follow up, and considering it was after hours and around 7:30pm at night, past dinner time at the house. You failed to disengaged when asked politely, to not call here and hang up - at least 20 times. Most people have the intelligence to apologize and leave when asked, not to continue to harass families like this guy. 4) We treat all patients with respect, courtesy, and honesty, and we are fortunate that most patients treat us the same. Many of our patients stay with us long term (often over 15-20 years) and refer their family and friends to our office. You clearly don't treat all patients with respect, as you demonstrated both in your "in office" behavior and "out of office" behavior. Nice try diddy.

I'm not sure what all these bad reviews are all about but I have been going here for about ten…read moreyears or so and I have never had a bad experience. My appointments have always generally been on time and I haven't had to wait too long to be seen. Dr. Melody is super sweet and she takes the time to explain anything that might be of concern to you. They also take my insurance so a new pair of glasses and an eye exam for me is very affordable. No complaints here.

Poor customer service! Lady with mask (refused to give her name) just says no for everything…read more Overcharged! We asked for any discounts if paying cash, she says Noooo. Finally, the other lady took over and gave us some discount. This will be our last visit here because of poor and careless customer service by this masked lady. She seems not care about patients, probably family member. She needs to take customer service 101 class. Well, congratulations you just lost 5 patients. There are so many optometry offices around here and I'm sure they are friendly and value our service.

I have been here twice to have my eye exams, and have my glasses done…read more I always feel comfortable and friendly from the ladies that work at the counter, even just on the phone when I called to book my appointment. They alway look into my profile and make sure my insurance or eye exam expiration date are good. Also the doctors are Nice, too, though I See different doctors every time, but they both were friendly and caring.

First time going here for eye exam and glasses. The Doctor was knowledgeable and explained…read morethoroughly. The staffs did not upsell me, I liked that .

Came in to align my frames since it was off. They purposely ruined my lens to force us to pay for…read moretheir services and buy new lens. Sadly I had to because I needed them to see to drive home. Please avoid.

Terrible experience. My daughter and I went to get an eye exam and glasses here, but my daughter…read morecomplained about her glasses giving her nausea and dizziness. She told me that the top part of her glasses were too blurry but the bottom part was clear. She called the optometrist, and the optometrist told her that she needed to wear her glasses higher and that it needed to be in the center. My daughter was confused because she never had this issue with her old glasses. After a while, the optometrist told her to come in, and she'll have a look at the lens. We came in, and the optometrist told her the exact same thing, said that there was nothing to be adjusted and that my daughter simply had to push her glasses up higher than she usually would with her old glasses. I asked the doctor to redo the lens, but she still refused and that there was nothing she could do about it. I paid nearly $400 for both pairs, and yet she wouldn't give us a refund for my daughter's glasses despite improperly making them. I don't recommend this place!

I've had all my eye exams and eye wear here at this Westminster location. The staff is very good…read moreand kind, and welcomes anyone who enters the place. I personally know the optometrist, Dr. Dennis Ho. He is very respectful and will be there for your needs. I will continue going to this optometry in the long run.

I've been seeing Dr. Dennis for many years, and each visit feels like catching up with a family…read moremember you haven't seen in a while! He's truly amazing at what he does and genuinely cares about his patients' well-being. Nancy at the front desk was also wonderful. She explained the pricing and answered all my questions patiently without ever making me feel uncomfortable. Overall, I'm very happy with my experience and will continue coming here for many years to come!

Dr. Doan is very nice and thorough. Staff are friendly and helpful. They have a wide selection of…read moreglasses at a decent price.

Worst optometry I have ever been to. I got a pair of glasses for 600 dollars and they didn't fit…read moreright. After I paid the staff didn't want to help me with adjusting the glasses. I had to bring them to another optometry office to get help. They also didn't want to bill my insurance even though they were IN network. I was very disappointed with the service. I had to call my own insurance multiple times to get reimbursed. I even let my insurance know how dishonest they are. They prefer cash rather than billing insurance. For contact lenses fitting they told me that they ordered my contact lenses but when I came the trial pair wasn't ready and they asked me to pay more in order to get the trial pair. I understand they might have ran into issues with billing because I got both glasses and contact lenses but they didn't explain to me beforehand. Horrible and dishonest service. Terrible communication. I'm posting this and hope no one will have to go througthis terrible experience. In all fairness though, I don't think it's the optometrist fault. He was a nice guy and did his part as an optometrist but he needs to work on training his staff.

Dr. Nguyen is a great eye doctor! The office seems to be equipped with the latest technology and…read morehe seems very knowledgable. His office staff is polite and helpful. I have referred several people here and they have all had the wonderful experience I've had.

Call to get an appointment, walk in sucks because he takes his time with patients. The front office…read morestaff is okay. She talks loudly but I understand. She's Vietnamese, so it makes sense. Or it could be that their office see alot of old people and she needs to speak louder in general for them to hear. I'll go with the former on this one. Also, sometimes she can sound rude when speaking to you, but being there for awhile, you realize its probably from dealing with a lot of old people. The tech does some stuff and pre-testing but the major portion is done by the doctor. The doctor is nice. Explains a lot, covering all the bases during his explanation. Their equipment look new. Their office looks nice and clean. He has a wall full of accommodations that I do not bother looking at.