I went in with my mom because she was long overdue for a consult and new prescription. They are very quick and easy. The Dr was very nice, thorough, and made sure my mom understood her X-rays / results. She was very sweet and friendly, as well as the receptionists. They do walk-in's as well. Once we ordered my mom's glasses they said it'd take 3-4 weeks but it ended up taking no more than a week! read more

New View Optometry - Prescription glasses - Optometrists Near Me - Garden Grove, California

Amazing, very helpful in making our broken glasses an immediate fix. Fran was so helpful and explaining everything in the process making sure they fit right. read more

New View Optometry - Shop - Optometrists Near Me - Garden Grove, California

I've been going here for many years but never again. There were multiple red flags I should've paid attention to. Red flag 1: I saw oil residue on the machines for the preliminary tests. The receptionist, who administered the tests, told me she didn't think it was necessary to wipe down the machines because a relative, who came to the appt with me, had taken the tests right before me and "since we're related it should be fine"... It should be standard protocol to disinfect all equipment after every patient! Red flag 2: The receptionist advised that I take advantage of all the add-ons to my glasses that my insurance is willing to cover. Ok will do. I asked her to clarify what those add-ons were and she replied, "everything." I asked, "what does 'everything' include?" She goes, "everything is everything." MAM what does that mean? How do I know you're not just gonna check off every add on so your office can juice out my insurance and provide me with a pair of basic glasses? Additionally, as a customer I am entitled to know what I'm paying for. Red flag 3: This one is for the optometrist. I saw a bunch of brochures in the office advertising lasik, so I asked her about it. She replied, "don't do it. It's not good. It's an outdated procedure." What the hell! If it's "outdated" then how come EVERYONE has gotten it? Most importantly why do you have brochures for it in your office?! I bet she only said that because she's afraid of losing a patient, instead of wanting what's best for her patient. Shame on you, Doctor! Final red flag: 1.5 months later one of the nose pads on my Ray-bans broke off. I read that this particular model has delicate nose pads. I took it in to see if they could repair it for me... because typically a business that sells glasses should be able to fix glasses, right? WRONG. The elderly man who works there looked at it and blamed me for playing with the nose pads and breaking it. EXCUSE ME? How are you blaming a customer for a faulty pair of glasses that YOUR office sold me? Then the receptionist I mentioned above said they can't fix the single nose pad, but they can sell me the same exact frame. I asked if there will be warranty on that, considering I've had mine for less than 2 months. She said no. If I want warranty I need buy a whole new pair of frames... the same frames that are known to be faulty. I went to LensCrafters and got the nose pads fixed in a few minutes at no cost. Yet this so-called business that sells glasses couldn't even replace one nose pad for me and insisted I buy completely new frames just for one damn broken nose pad. read more

THE BEST EYE PLACE IN CALIFORNIA!!! The service is professional, personable, and quick. The eye exams are with professional eye doctors whom are detailed and caring of the quality of the service. There's plenty of incredible designs and glasses for everyone to choose from- there's styles ranging for a chic look to a more modern eye look. The staff here feel like family and I have never once left feeling nothing so happy and laughing on the way out. Highly highly recommend this place for your family needs. They accept Medical too!! read more

This is my second time here for my eye exam. The staff is very nice and friendly. They always on time for my appointment. Highly recommended this place. read more

Very friendly and great variety! Ive been coming here since I was a child so they throw in awesome discounts :) they help you pick glasses that fit your faceshape. I tried on a million pairs but i ended up going back to the pair she recommended me the first time! read more

very friendly staff, the services here was very good and fast. Affordable price for glasses. Highly recommended this place!!!

Was starting to notice my eyes getting blurry so I decided to get an eye exam, they accepted me in as a walk in and got my exam and went over my coverage. Decided to get a pair of ray bans! Excellent service and took their time with me. Fantastic service from the optometrist to sales. I couldn't be any happier read more

Very nice people. Affordable and quick service. Hailey was very kind and took time to explain the different lenses with me. Would recommend.

I had my eye exam today at New View Optometry and was greeted by Haley Hoang at the front desk!  I am delighted to have the opportunity to express my appreciation and gratitude to Dr. Nguyen and her staff for thoroughly caring for my eye problems. Haley is very professional and attentive to my needs. She helped me pick out my frames and I absolutely love it. You can tell that she has been working in the industry for many years because she knows what kind of frames that would fit my face.  I would highly recommend them to anyone considering vision care. read more

Very kind staff, very fast service , and good price! The only con I have is my glasses broke after 2 months, but i did get the inexpensive ones so I think that's why, I would not recommend the "you and me " brand glasses, others brand names might last longer. read more

I found this place about two years ago and it is hands down the best place I have ever been to. Everyone is nice and caring. They have been very helpful toward me and my family. They give us great customer service and good quality products. They have a good selection of frames and contact lens brands. Even if they don't have something in stock, they will order for you. I see myself always coming here with my family. Thank you New View Optometry! read more

Our family has been going here for over a decade. The have best prices in town. Great customer service, the doctor does an in depth examination, and you can customize your glasses any way you want. They offer sunglasses too, not only prescription glasses. The gal upfront (Hai) is the best when it comes to helping you pick out the right frame for your particular face structure. read more

New View Optometry - Optometrists Near Me - Garden Grove, California

Nice staff, fast service, well thorough eye exam, and GREAT price for eye glasses!!! You can get eye glasses a day after your exam! So fast! Highly reccommend this place to everyone! read more

Professional, respectful and compassionate staff. I highly recommend them for difficult prescriptions.

Doctor Thuy & her staff were so kind and helpful! My sister and I came in for an eye exam and also for contact lenses. They were very patient and explained to me everything very thorougly and gave me good prices. Will always be coming back here for Dr. Thuy & her staffs' care . read more

I'm working with this optometry for past 4-5 years and I never had any problems with them, this year I broke my glasses and some of my friends said that I should try another optometry , so I went to America's best, I thought they will make my glasses faster and cheaper, and that was my worsts experience ever!! The company made my glasses for 2 weeks, and they did it wrong!!! I spend about 150$ for glasses that didn't even fit my eyes, so I vent back here, this optometry gave me very good price for 2 pairs of glasses, one of them is BRAND NAME, they make glasses for 3 days, and I feel so good about it, I love this optometry place, the doctor is very nice, all personal are very nice people!!! I'll never, NEVER in my life will switch the optometry, you're the best!! Thank you for your job 11/10!!!! read more

Oh my gosh this place gave me contact lens without a box !! So unprofessional. I asked three times why and was left to walk away without a box..... read more

New View Optometry - Optometrists Near Me - Garden Grove, California

Relatively & possibly could have been better. Long standing business with steady loyal returning patients. Customer services could have been more positive & delightful. Male receptionist is vaguely unfriendly & blunt. Being so direct & cold may have accidentally causes a 'WRONG' sense of impression, especially to critically new customer. Surprisingly on the other hand, the female receptionist is superb, energetic & genuine. Her aura & friendly behavior really does the trick on sale..... Overall, it is a good team. Best wishes to the business. After all, i did walk out of the store with complete & happy services Cheers, read more

Came to have my glasses repaired. Side part of the frame was bent a bit so I thought it would be an easy fix. The guy looked at my frame and said "I can try to fix it but if I break it I won't be responsible." ..... ....... ........... I just took my glasses somewhere else to get it fixed. read more

Have been coming here for years since I first needed glasses as a kid. Appointments are fast if it's a routine check up, but doctors always take their time when my prescription needs to change or to go over any other issues/questions. Afterward Haley always helps me out if I'm getting glasses or lets me know promptly when my contacts are ready. read more

It was such an awful experience coming here for my eye exam thru a referral from my new family doctor. They wanted me to buy frames and glasses right after the exam but I didn't see any frames I wanted. The display was dirty and they had a poor frame selection. And those lady workers were horrible; the receptionist had electronics, food, snacks, and coffee while talking to me at the same time. I walked in, looked at some frames, and they were sticky with fingerprints and smudges on the lenses. I put it back right away. I asked the receptionist what I could get with my insurance. She looked up at me with a mouth full of food and mumbled something I could not understand. I asked her to repeat herself. She swallowed her food and said $195 for the frame and lens, and instructed me to pick a frame. I did not want any. She look angrily at my wife and me, slammed my file on the table and almost knocked her food down. She was rude and impolite. I suggest updating inventory with a wider selection of frames, and wiping them down after they are handled by customers or workers then returned to the display. I also recommend that food and snack be for lunch and break times, in a break room area not while interacting with customers. It is gross lady. I will not be back or would not refer to anyone. read more

The staff is SUPER FRIENDLY and the optometrist was very nice. They were also very fast. You're in and then you're out. I just really didn't like that fact that they didn't spend enough time to examine me. If customers are paying $200+, there better be some hefty examining. My suggestion is, during the examination, ASK them how your vision has changed. I failed to do that and as result, my new glasses feel like the same as my old glasses. So technically, I paid for new frames only. If you're paying with credit cards or through insurance, no discounts or fast delivery. Everything is retail price. On the good side, If you want to buy designer's frames, I suggest that you come here. It's pretty cheap. read more

I had been going here for 4 years and I should have left after the first visit. They are pushy and will cheat you. I wear both glasses and contact lenses but because my prescription hasn't changed in 10 years, I don't need to get glasses every year. First visit 2015: I wanted contact lenses and the lady at the front desk was sooooo pushy. Kept telling me to get glasses and how they're Gucci and chanel and all that crap. It's freaking plastic. Who gives a rat's ass what kind of "brand name" it is. Most likely fake too. These frames are ridiculous in the $300's. But if you pay cash, she will give you a "discount" for the frame. Wtf I can get a whole pair for $50 online. Second visit 2016: Because I knew my prescription hasn't changed. I just wanted to use my insurance to order contact lenses without getting another exam. She told me I can't and insurance won't kick in until the day after the prescription has expired. What a freaking liar. I just called my insurance and I can use the insurance on the day of instead of the day after. So let's say I got an exam on 12/20/18 and my prescription expires on 12/20/19. She told me I can't use my insurance to get contact lenses until 12/21/19. I just called the insurance and they confirmed that i don't have to wait until the day after. I can use it on the day off. Which means I can use last years prescription to get new contact lenses without getting another exam. I knew this because I had done it in the past when I worked for a different company, but she told me she called my insurance and that's what they said. I should have called and confirmed right away, but I believed her. Finally called today (3 years later) and confirmed she's a freaking liar. Year 3 (2017): same crap Year 4 (2018): so finally I had had enough and asked my friend to recommend a new optometrist. She gave me the info but when I called, they were all booked for December. So I had to go back to this damn place. They tried to up sell other exam shit to me and I ended up paying an extra $25 because their new machine can do some extra shit. Which I didn't even want. But all of this is not even bad. I wasn't gonna give them 1 star for this. But here is what finally did it for me: I get my eyes checked yearly for both contact lenses and glasses. But every year I only got contact lenses and no glasses. I decided to get glasses this year in December (when insurance kicks in). Unfortunately, I broke them right in the middle by stepping on it last week. I had ordered glasses online before for $20 a pair. So I decided to just get a pair for now and wait till December to get a nicer pair at the optometry office. My glasses arrived a week later. Excited and happy because my eyes were killing me for wearing contacts 16+ hours a day. Put my glasses on and they were soooo blurry. The prescription on my right eye is incorrect (weaker). At first I thought they made mistake or maybe I made a mistake entering the wrong number. Then I looked at the prescriptions. They have been recording the wrong prescription number for glasses for 4 damn years. The prescription for contact and glasses should be different since glasses are further away from your iris than contact lenses. So the prescription on my left eye is correct. But the right eye is wrong. They wrote down the same number for both contact and glasses for the right eye when the number for glasses should have been higher. What amazes me is that I get them checked yearly and yet nobody caught it? What the f***. Did they even exam my eyes? Did they all fall asleep for 4 damn years. You know what? They're too damn busy selling you their other services than to do what they're being paid to do. read more

Everyone was so nice especially auntie Haley. She helped me pick out my new frames and complimented me or if they looked bad told me they didn't look great so we can get a different one. I've been here for so many years and each year I'm treated like family. :)) read more

Walked in was barely grunted a hi by male receptionist who just said go wash your hands and fill out this form, then went back for 10 seconds to do usual exam then went into next room dr came in didn't introduce herself and started eye exam, Not friendly or welcoming, And the picture they have online is not the actual store. It's dirty and cheap looking inside not at all what I expected WON'T be BACK and can't recommend to anyone with any higher standards read more

I've been coming to this optometry for the past few years and this place has never disappointed! The staff is very helpful and friendly, especially Haley. I see her every time I come and she's very kind and always helps me with whatever I need. I remember when I first started wearing contacts she taught me how to put them on, take them off, and how to clean/store them properly. I will definitely keep coming back! read more

Went in looking to repair my glasses. The receptionists didn't acknowledge me and we're having their own conversation but pointed me to the man who repairs glasses. He repaired them in about a minute or two and when I asked how much he said free. Although it was a tiny screw other places would've charged. He got the job done quick, will definitely be coming back. read more

New View Optometry - This is the screw he replaced. - Optometrists Near Me - Garden Grove, California

I go here for eye exam, after asking some of their service the frontdesk women ( the women wear eyeglasses) get mad with customer. So stupid !Inappropriate and unprofessional. Never come here again! read more

My 2-stars is mainly because Dr. Trina is pleasant, helpful and friendly. Another Dr. at a different OPT office I visited was mono-toned... boring...meehhhh. They have some really nice designer frames. My Overall experience was a bit of a mix-up... could definitely say it would've been a great experience if a few things didn't happen. Now, I don't want to elaborate for it may taint your experience. Just be assured that my issues were handled once I brought it to the Dr.'s attention. read more

I don't typically write reviews for services such as eyecare, but I am breaking my boundaries and doing just that today. New View Optometry has done wonders for my eyes! I am the pickiest of the pickiest when it comes to glasses, but this place offers such a huge selection that I often find myself in a dilemma between so many pairs. The customer service is top notch, the selection is phenomenal and the prices are superb. Thanks, Dr. Thuy. read more

I have been a long time customer here. They always gave me good deals. I love a friendly and welcoming vibes that the store brings. I would recommend this optometry for all your eye needs. read more

I rarely go to the optometry to begin with, but this place provided such excellent service from the moment I stepped into the store that I was amazed and determined to give this place the credit it deserves. They had a great selection of glasses and knowing myself, I don't settle for anything I don't think is great. The staff was superb and the same can be said about the prices. Thank youu New View! Oh yeah, and Dr. Thuy as well :) read more

Best experience from beginning to end! I've worn contacts & glasses for 15 years now visited a couple of optometrist throughout these years but this one has become my best one yet. From the people at the front desk to gentleman taking eye exams to the Dr herself. Very helpful, knowledgeable and professional. I have now changed Dr's and will continue to come here. I encourage everyone to try this place you will not be disappointed! I'm one satisfied customer and will recommend my family and friends! read more

The people here a very nice. The wait for the eye doctor is not long if you come around 10:30ish. Haley is very nice and helpful! she always helps you pick the best glasses for you! read more

Went here to repair my glasses and they told me that they couldn't repair them they had to replace them. Never heard of that. Called Lensecrafters and they fixed it no problem. read more

Come in for a exam and contact fitting. The gentleman in the front was courteous and helpful. The exam went smooth and the doctor was very nice and easy to work with. read more

These people have no concept of customer service. I come in and sit for 15min and they just stare. It's only after 15min that I get up to speak to the receptionist. She hastily tells me to sit back down and wait for another 10min. I see her with her phone playing PokemonGo. The optometrist saw what happened and was even clearly annoyed at her receptionist. 5 stars for the optometrist for taking the time to explain the process but 1 star for the customer service. read more

the screw on my eyeglasses was loose and I have been trying to put it back for 4 hours. Desperately need its to be fixed as I have +7, I literally blind without corrective eyeglasses. I gave the store a call and 15 minutes later the glasses was fixed. I am so happy. Definitely recommend this store to anyone who need honest and quality eyeglasses. read more

I really enjoyed coming here, the doctor, the staff, everyone was really great. My exams went well, when I mentioned my irritation from allergies the doctor made sure my eyes were Okay and told me what was wrong. I also got both glasses frame and contacts here and recommend both from here. read more