I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

They were prompt with their response. As I'm still investigating other shops I can't comment on…read morepricing.

A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

I have been going to Emily's Garage in Tacoma for several years now after being fed up with the…read moreservice (& prices) at the dealership where I purchased my (used) car. This was the best decision I made when I chose to go to Emily's Garage in Tacoma for all my car services! They have consistently provided excellent service and stand behind their products. Their prices are reasonable and Abee (sp?) who runs the Tacoma store really knows cars.

Great service and prices, honest answers. They have been consistently helpful with no up selling.read more

Our Subaru Crosstrek had a clogged heater core...augh! Nick and his crew totally took care of it…read more Not an easy task. Really pleased with their service. Car was fixed quickly and at a reasonable price. Thank you so much!

The check engine light came on for our 2011 Hyundai Santa Fe. Called the shop and Jeremy the…read moremanager was able to look at the car the same day and diagnose the issue. The service was fast and customer service was very good. Would recommend going to this location if you need fast service done.

My name is Tony, this is second time I have had issues with my 2009 Camry first was problems with…read moremy coolant system, was very impressed with the work that I took my car into Bucks to replace my alternator. The service is friendly, and did try to find problems to create unnecessary work to inflate the bill. My car is getting old and if I need to get more work done in the future, I will be going back to bucky.

I am definitely a new customer. They're honest and try their best to help diagnose and correct the…read moreissue.

My family has been coming to this Bucky's for over a decade when automotive mishaps have happened…read moreto our vehicles. They helped us majorly again today when a car battery died in one of our vehicles. Bucky's got us in the next day diagnosing and fixed the problem for free. My wife practically had to force money as a tip on the manager who helped us. I have had a lot of adventures with auto mechanics but this Bucky's has always been dependable and helpful. Fair pricing and honest. Really my best experiences with auto mechanics have been at this location. I can't speak for other Bucky's but this one is our go to when we need anything with our cars. There's also a really neat bowling alley across the street with a great restaurant and miniature golf. Many times in the past I have gone across the street to Tower Lanes to eat breakfast or throw a few games while the guys at Bucky's do their thing. Something to consider if you have a few hours to kill down there.

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

Quick and easy actually good prices. Got charger way higher at Midas but Keven fixed my front…read morebreaks within a reasonable price.

This guy and his crew are so amazing. He took my vehicle and made sure that it was fixed so that…read moreit ran in the right way. There were two other issues I wanted him to look at. I wanted an idea of their cost and I didn't have much extra money this month but now I know exactly what they're gonna cost me. I was in the middle of a move, which made this so much more difficult One of the issues he came up with a simple solution that doesn't fix it, but it made it better. I have a girlfriend that's younger with two kids that went there to get some help for overfilling her car with oil .., he was amazing with her as well I absolutely adore this guy so kind actually very funny. And very honest. I actually don't trust anybody else to work on my car but him and his crew. When you refer a young, single mother to somebody, you worry a little bit. He is exactly the same way to my friend as well. These guys are just amazing and they're honest and their fair prices.! I just appreciate knowing that I have somebody who will take care of my vehicle! Thank you

We have been needing lots of towing this month due to my Land Rover completely breaking down and…read moreneeding second opinions for repairs. We were referred to Chris from another towing company we used that was not available to do our towing. Chris was very nice and responsive. Price was in our budget and doable for anyone. So glad he came highly recommended by another towing company. Will be saving their number to use again if ever needed. Thanks Chris for the help and for being so nice and easy to work with.

Our rental car got a flat tire and McDaniels was sent to tow the car for us. It did take awhile…read morebut we were in the middle of nowhere. The driver was great and waited until our Uber picked us up to leave so we wouldn't be stranded.