Buyer Beware: Deceptive Practices at Volume Cars dealerships in Naperville…read more You won't believe how crooked Volume Cars (Maserati, Fiat, Alfa Romeo, Italian Motors) are. One star is exceedingly generous! I purchased a 2019 Porsche Cayenne from Maserati of Naperville, expecting a quality vehicle based on their assurances and the clean Carfax report. What I received was an unsafe, flood-damaged car riddled with issues. Within 24 hours of delivery, the engine light came on, and a diagnostic report revealed extensive problems, including a damaged turbocharger, persistent water damage, non-functional driver assistance systems, a bunch of other water related damage and a strong odor of mold/mildew--a clear sign of prior flooding. The car cannot pass inspection and is illegal to drive in both Maine and Illinois. Maserati of Naperville reset the engine light and all the codes just before shipping the car to me, demonstrating they knew about these issues but failed to disclose them. Despite immediate outreach and numerous attempts to find resolution, the dealership refuses to take accountability, wanted me to pay a 10% restocking fee, $1/mile driven and pay for return shipping. They finally agreed to refund my full payment but I still had to pay shipping. When they got the car back they said the won't refund my full amount because the engine light is on and it wasn't when they shipped the car. This was the reason I returned the car and they agreed to a full refund due to the engine damage. Their conduct is a blatant violation of consumer protection laws and constitutes FRAUD. I urge anyone considering buying from Maserati of Naperville to think twice. Their deceptive practices, lack of transparency, and refusal to honor basic legal obligations have caused me significant financial and emotional distress. Don't let this happen to you. They claim first class customer service but, I assure you, I have never been treated so poorly in my entire life. This business is so unethical and disrespectful. Please share this post with anyone you know considering buying a car from them.

This is not a customer-focused company - we received a recall notice from Fiat for our car; it…read morerequired changing the oil, driving the car for a set number of miles, and then bringing it back for measurement. We followed the directions, and it was determined that the engine needed to be replaced per recall. When we called to schedule the replacement, we were informed that they had the documentation but had entered it wrong into the system, and we would now have to redo the tests for recall. They have no care for their customer's time when the error was their own.

While preparing for a trip to Florida we discovered our A/C was not working and my wife's suburban…read more As you know, Florida has no place to be without air conditioning! I was able to contact Arnie Bauer and they got me in the next day. The service department was fantastic and kept me apprised of the work and the cost. I have used them several times and would recommend them to anyone. In fact, I bring my Ford to them for service instead of that dealership in town. Far better customer service, quality of work, communication, and Price From what I understand, they work on all brands of cars, and I would definitely recommend them!

A car dealership that truly cares about their customers. I was very satisfied with their service…read more Great salespeople and management

Unreliable. No-showed THREE times…read more Was looking to get a tow hitch installed, and sent a query over the weekend. Got a quick response from the owner (Lou) and was told they were available Monday morning in a two-hour window. Took off work Monday morning to wait for them, nobody came. Called the owner, was told there had been some emergency but they would try to come later that day in the evening. He also increased his initial quote by $50. That evening, received a text from Lou saying none of the staff were available, asking to reschedule. Confirmed a new appointment for Wednesday evening. Wednesday rolls around, I get completely ghosted - no response to texts/calls, and nobody shows up at the appointment time. Got my installation done elsewhere.

Outstanding! My car wouldn't start and we knew it wasn't the…read morebattery. We had someone come out to give us a jump and they said it was a bad starter. I submitted a request for a quote here on Yelp and they were one of the first places to reply. They offered a low price but being mobile made me suspicious we gave them a call. After talking through the issue we were surprised and excited that they could fix the car right where it was. This saved us from having to pay for a tow truck. Also, it was Black Friday and they were able to come to us on Monday morning. We purchased a new starter through Auto Zone (thanks to their Black Friday deal we got 20% off AND free next day delivery!!) The guys arrived 30 mins early!!!! It was amazing how they just lifted up my Honda Civic which had been sitting in my parking lot since Wednesday. It took a few hours but they were able to install the new starter and charge us what they quoted over the phone. We are very happy and impressed! The next time my "city car" (a 2008 Honda Civic) needs something I am definitely going to call Super Mobile Mechanics first.

What a great experience from this company,Bella and Bob where friendly and very accommodating.They…read moregot to us in a reasonable time and a fair price.Gid forbid I need to but I will definitely use them again. Thanks again Maria

Max towed my car today and was on time (early) as well as safe and efficient. Grateful for his help…read moreand he was fairly priced for a Sunday.

Make sure to run a Carafax, the car advertised with a "clean title" had a Carfax that showed it was…read morea total loss, buyer beware

DO NOT, I REPEAT DO NOT!! Buy from this dealership, they sold me a car that did not work at all. I…read morebought the car cash and "as is" therefore I was not able to do anything about it. They ripped me off 13,000. It started giving me problems just two days after purchase and I called to ask if they could trade it for a different car and they said they couldn't do anything about it. It was very well played off, when I went to see the car it was not on the lot they were picking up food in it. They knew if car had been on a while the white smoke would not come out, would only do it when you would first turn on or when it was parked for a while. Worst experience I've had in my life purchasing a vehicle.

So they did put my new engine, but didn't do it correctly, I had brought oil for an oil change for…read morethe new engine as well and it was not done. After further inspection of the engine, many screws were not fully tightened or some were missing. When I had turned it on it would turn off by itself as well. Later on throughout the day I was driving and the fly wheel loosened from not tightening it. Very unprofessional work done, would not recommend if you want your work done RIGHT!

Another local auto repair shop recommended I come here to hsve my AC repaired so I knew that was a…read moregreat start. Their customer service is wonderful. I found them to be honest, reliable and affordable. I highly recommend taking your vehicle here if you want the job done correctly and in a good time frame. I will be back and recom others!

Raúl arrived quicker than expected and was able to get me back into my locked out car without…read moreissue. Thanks, Raúl!

After being stranded by two towing companies yesterday it was such a blessing to get Sara's call…read morethis morining. She was polite, apologetic for me being left stranded even though it was not her fault and thorough. She took good care of my vehicle, contact me when she dropped it off and thanked me for entrusting her. I would highly recommend T&A Towing out of Naperville, and always ask for Sara.

BUYER BEWARE: WARNING: Mechanical issues, unresolved repairs, and unprofessionalism…read more Adam's Auto Body & Sales most recently also DBA Al's Auto Body Experts "I strongly advise anyone considering a purchase here to look elsewhere. We purchased a 2018 Jeep Grand Cherokee that has been a nightmare since day one. Despite having a 3-month/3,000-mile service contract, the vehicle has persistent engine issues that independent shops have identified as 'patchwork repairs' needing a full cylinder head replacement. We contacted the warranty company and the warranty company confirmed that there was no claim by Adam's to replace the heads. They only kept the car for 3 weeks to make it look like it was being repaired given the length of time. Beyond the mechanical failures, the business ethics are highly questionable. We left the car with them for repairs, and it was returned to us with 600+ additional miles on the odometer and an empty gas tank. They also failed to fix a mirror that was promised to be repaired at the time of sale. If you choose to ignore this feedback please do your due diligence and bring a mechanic with you. Something I now regret not doing. We have officially issued a demand letter for a full rescission of the sale ($10,134) due to their inability to provide a safe, reliable vehicle. Save yourself the stress and the legal headache--do not buy from Adams Auto Body and Sales." Services Auto engine diagnostic, Service not listed

I'm a fan of this place! Not that I had any major bodywork or anything but I bought a brand new car…read moreand the dealer wanted $500 for a spoiler and $620 for side body trim (to avoid door dings). Well I bought my items direct from toyotapart.com for $189 plus shipping (side body trim and spoiler) and I came here because they work on Toyota dealership cars. For those of you who don't know, not all toyota dealerships have body shops and places like these get contracted and you get charged more. Well, I brought my stuff here and they charged me $150 to install everything. Great service and friendly staff to assist you. They did a pro-tastic job on the little work they did on my car but it seems like they will do an outstanding job on your car should you choose to wrap it around a pole.