I had a really meaningful experience here. I wear cochlear implants and went in for a hearing test. Even though my situation is different, the staff were incredibly patient, kind, and respectful. They didn't just do the test -- they took the time to encourage me and made me feel genuinely supported. It meant more to me than I can fully express. Truly grateful for their warmth and professionalism. Highly recommend. read more

Amazing service! My mom is visiting for a couple months and needed her hearing aids cleaned. We called Advanced Eat Care and they got us in in a couple of days (would've been even sooner had my schedule not been as crazy). We asked how much a cleaning would be for her and they informed us it would be around $65. This would include cleaning her ears as well as as the hearing aids. We thought that was fair, given we are in California lol After taking her hearing aids out and checking both her ears and the aids, they discovered neither one really needed to be cleaned. The gentleman who is helping us explain to my mom one area that she could brush free of some dust, and after learning that she didn't have a brush... He went and got her a couple for free. They didn't even let us pay. I thought this was so generous as they could've still charged us for the appointment and the time they took to sit with my mom. Great location, great service. Will definitely be back to see them anytime my mom is in town read more

Brandon did an outstanding job removing the earwax from my ear at Advanced Ear Care in Laguna Woods. Super professional, quick, and pain-free -- my hearing is so much clearer now! He really knows his stuff. Highly recommend this place and specifically Brandon for anyone needing ear care. Five stars all the way! read more

My husband is a military veteran, and had hearing aids from the VA. He had sent them in for repair / and the VA mailed them back to us. I could not, for the life of me, figure out how to reconnect the hearing aid back together again. We had run to the local VA in Laguna Hills, but they were unable to help us (their technician was out). My husband had been without his hearing aids for three weeks - the weekend was approaching - and we were both desperate to get our lives back to normal again. Driving home from the VA, my husband noticed Advanced Ear Care - and said - let's go see if they can help. And help, they did! In a matter of minutes, they were able to reconnect his hearing aids, and I was SO grateful! They had nothing invested in us, but chose to help out a senior couple in need - at no charge! My highest recommendation to Advanced Ear Care! They are the BEST! read more

This audiology is a great place where the specialist is very knowledgeable, compassionate, and detailed, the service is fast or immediate, office staff is super helpful and very honest. Highly recommend!! read more

The audiologists are very knowledgeable and were able to help me get fitted for two new hearing aids. They're working very well and I would recommend anybody who has any hearing loss to visit them read more

Brandon and Susie were exceptional in their kindness, professionalism and good care! So happy to have gone and been taken care of by them.

Horrible fees. Just for new patient chatge it was 350$ and for nose endoscopy its 450$ . I got a bill for 650$ which was seperate from doctor and nurse fees. They hardly spent 5 mins with me and that 5 mins cost me nearly 800$ for me. Would not recommend read more

This place is fantastic. Brandon help us he has been a lifesaver all the wonderful options you have and the technology they offer and of course they're kindness and patience Please please please if you're ever considering moving forward with advanced hearing please go see them They'll make your life easier, and it will be more fulfilled Thank you Brandon and staff you're amazing Dan & T read more

They got the insurance info and said no problem billing insurance ppo plan uhc, the but one day before the test they called to confirm appointment and said "we dont bill insurance company for this test, you need to pay $150". I have 2 days before dr appt to find another facility that would bill the insurance company read more

Great care and service, been my main urgent care for a few years. We come in sick and come out with a solution. Highly recommend as a good local urgent care read more

Excellent Audiologist. I would not go anywhere else! They answered all my questions & concerns. Excellent staff!!!

Exceptional! I had an urgent need for audiology testing. Bill was very gracious and kind! I was seen a few hours after my ENT doctor wanted the stat test done. Easy online scheduling. Another clinic was going to have me wait 8 days for a potentially permanent problem. Thanks to this clinic I am now scheduled for a procedure in an operating room tomorrow hopefully giving me the best chance of regaining my hearing. Thank you! read more

I brought my elderly mom to Advanced Ear Care in Laguna Hills as she needed to adjust her current Starkey hearing aids. My mom ended up buying a new pair of hearing aids and it was such a great deal where my mom even got a credit for donating her old hearing aids. Sadly my mom passed away shortly after the 45 day trial period of the hearing aids. Advanced Ear Care was so kind to let me return the hearing aids and they gave us a full credit. We worked with Brandon. Susan at the front office is extremely nice too. If you are looking for EXCELLENT customer service with your hearing aid needs or know anyone in need of ear care please visit Advanced Ear Care in Laguna Hills. They are the very BEST! Thank you. read more

I had a hearing screening performed here. I appreciate that Bill was respectful and really listened to my concerns and needs as we spoke. He was friendly and talked me through the process to put me at ease. The results... I do have slight hearing loss in both ears which affects me most at work. I didn't make a hearing aid purchase that day but plan to return. Bill fitted me with a "sample" set of hearing aids. Wow. I could see the difference and know they'll help me at work. Thank you, Bill, for your professionalism and expertise. See you soon ! read more

They were amazing! brought in old hearing aids one of them was made of two different manufactures aides. They treated me like I was their number one customer and I had never been there before. Suzy was way over and above! I've never been treated like I was more important than everything else. I strongly recommend these folks! read more

This feels weird- I don't usually write reviews for businesses because most would be so negative, and who needs that? But there's no way I'd fail to comment on the great experience I had at Advanced Ear Care. I was referred to them specifically by my hearing aid manufacturer's customer service dept as the best firm in So Cal. to service and reprogram my aids. It meant driving 58 miles each way from Los Angeles, but the recommendation turned out to be absolutely spot-on! Brandon and Bill were actually fun to hang out with and they took care of everything I needed that same day, and at a cost that turned out to be considerably less quotes from firms here in LA. l'll gladly be making the drive in the future for such first class treatment. These guys do a great job. (Disneyland tries to get their staff to fake a positive vibe, but I believe that everyone I met here genuinely enjoys their work. Could this be the way businesses were run back in the old days people remember so fondly?) read more

Today I saw Sara Rhee today and got my new hearing aid the Audibel she is very effective and got everything fitted perfectly for my needs. I can now hear on the phone and watch the TV without the captions! It is fantastic! I highly recommend her! The new technology is miraculous! I feel ten years younger! read more

Absolutely recommended for any hearing concerns whatsoever. I am 31 and this is my first check up in quite a while (you wouldn't believe the earwax build up, don't wait if you think you have excess wax!) I stopped in for an ear cleaning and check up and was seen within minutes. Dr. Issac was highly professional and knowledgeable. We did a quick cleaning and hearing check and the entire experience only took minutes. Highly satisfied and will be returning again for my annual check up. Thanks again Advanced Ear Care! read more

We love this place! The staff here are amazing! Friendly, thorough and they serve warm cookies and coffee?!? What? Yes you read that right! Fresh cookies and coffee! The wait is never long, and their office is well appointed - cozy and welcoming! My husband had swimmers plugs made here and they work tremendously! We highly recommend Advanced Ear Care! read more

I'm so happy with the 5 star service I received from this place. I walked in randomly, without an appointment for my hearing aid that was just out of its warranty period. It was my first visit here. Without even asking, the kind lady at the front desk took the initiative and called the hearing aid manufacture to see if they could extend the warranty for me, in which they did! My hearing aid was fixed beautifully within a reasonable amount of time. On a separate occasion I came back with my other hearing aid that stopped working, two days before I had to go on a trip! They arranged for it to be repaired and back all within a day and a half. Thank you guys so much. I am forever grateful! read more

I had a great couple of visits with Advanced Ear Care. Their office manager Susie is awesome and really helpful. And Dr. Stewart changed my life. Awesome team. read more

The best technology, the best service - by a mile, and the best people. This is where you want to go if you're in the South Orange County - Laguna Woods area. Concierge level service with a cheerful smile. Stuart and his team are simply a pleasure to work with and happy to help. read more

I truly feel this company takes advantage of senior citizens. I accompanied my 87 year old father to this establishment yesterday. I had done my research in advance and knew his insurance covered a flat fee of 1000 per hearing aide. After he completed his hearing test they recommended hearing aides at a cost of over 8000.00. I said this was over his budget and asked for a different option. He was then offered a pair for 4800.00, I said that is doable since his insurance would cover 2000.00. The representative told me they checked with my dads insurance company and they do not cover hearing aides. I told them they were incorrect and the representative told me they called twice and confirmed that he had no coverage. I said I would call the insurance company again myself and then all of a sudden they explained their error and he was covered. My dad agreed to pay the 2800.00 out of pocket, gets out his credit card but then the price on the screen they were showing us jumped up to 3800.00. I questioned this and was then advised that there was a 1000.00 up charge for fitted hearing aides. I told them he did not need the fitted ones, price then goes down to the 2800.00 out of pocket price. My father again presents his credit card but the price increased again. I asked why and was told she made a mistake on her original quote and this was the correct price. We left without making a purchase and I warn everyone to pay close attention to this place and please don't let your elderly family or friends go there alone. read more

Stuart and the team here are great. I had done some prelim research myself on a replacement pair and he really helped me understand what was needed and was able to fit the new ones so they work great. Took my hearing to a whole new level. That coupled with the caring service and friendly vibe of the office (I'm out of San Diego area) makes this a place to consider for your ear care. Really nice people and really professional service. The best part is they are also fast and when they give a deadline for themselves they meet it. read more

I don't think any body in this business can do a better job than these guys. They do whatever it takes to please their clients. Prices are fair and service is great. I have recommended them to all my friends. All I can say is thank you. read more

Superb Professionals, Compassionate Continuing Care Stuart Spencer has been helping my 97 year-old mother with her profound hearing loss for many years, and has always found the solutions she needed, and treated her like a queen. The equipment is top-notch, the custom fitting and programing are perfection, and the upbeat caring attitude of Stuart and the entire staff is a real joy. In addition to being the Best of the Best hearing aid experts, these people have been a real blessing for my dear Mother. Stuart's brilliant ability to solve my Mother's complex hearing problems has given our whole family better communication, which is so important to relationships. The genuine compassion with which Stuart has cared for her over the years is a tribute to his sterling good character and "tender loving care" approach. After seeing the wonders he's worked for my Mother, I give Stuart and Staff the highest recommendation possible. If I develop a hearing problem myself, I wouldn't consider going anyplace else. Advanced Ear Care offers the best professional products, and the best follow-up service, with compassionate care by delightful people. read more

Unethical and harmful service from staff. Questionable billing practice. I am no longer a patient and will not return. Beware.

After having a free hearing test over a year ago, I was so impressed, that I decided this is the place I will do business. The time they gave me was beyond expectations. Thanks to Terry who started my procession of hearing again, and to Brandon who has continued the professionalism at Advanced Ear Care. To Suzy and the staff, THANK YOU for your complete dedication. read more

I've been putting off getting hearing aids because I'm in my thirties and really didn't want to admit that I needed them. Brandon Spencer and the team here were so helpful and did a much more thorough evaluation than any other hearing aid place I'd been to. I'd tried hearing aids before and it just felt like someone stuck a bullhorn in my ear. The ones I got from advanced ear care are amazing. It's just like I can hear normally again. I'd really recommend this place to anyone looking for hearing aids. read more

Stuart and all the folks at Advanced Ear Care are awesome. My family had been complaining about my 'selective hearing' problem for quite a while so I made an appointment and was astounded at how much of my hearing I had lost. I was amazed at how much better I could hear with my new hearing aids. Stuart and Brandon have been great at keeping my ears cleaned and adjusting my hearing aids with regular check ups. Their service is highly recommended. read more

Highly overpriced. Always compare shop. Not even a top of the line Miracle-Ear. One ear $2,750. read more

No idea why people would give this place 5 stars. My first red flag should have been when I scheduled my appointment they "recommended" that I bring my wife. After my hearing test was completed we were brought into the doctors office where he proceeded to tell us that I had "severe" hearing loss in one ear and some hearing lose in the other. He kept speaking to my wife.....I asked what the cost would be and was quoted me $ 7,200. but if I would make a decision now he would reduce to $ 6,500. I agreed to paying half then and the other half once the hearing aids were fitted. Meanwhile, I check around at other places including Costco. Costco price was closer to $ 2,000. So I scheduled an appointment with Costco for a hearing examine. I specially told the examiner the hearing loss percentages that I had been given from Advance. When the exam was concluded I was told their results were completely different. They went on to say that I didn't need hearing aids at all! Buyer beware, they will take your money! read more

I stumbled across Advanced Ear Care after a three year journey to find some hearing aids that would work for my situation. I had just returned a set of aids to an audiologist who never listened to my issues, just told me what I needed and played guessing games with the fitment. Needless to say I was heated and at random called the first number I saw after a google search, that was Advanced Ear Care. I found myself talking with Stewart over the phone, in a rant I was telling him how I thought hearing aids should work, and what I wanted out of them. He agreed with me, and I set up an appointment. Needless to say that after meeting with Stewart and experiencing his professionalism, passion, and knowledge, I had finally found my audiologist. The level of customer service he displayed when going through the fitting sessions along with the programming sessions was far beyond that of any other experience I had to date. If I have an issue, he is never too busy to work with me. One of my hearing aids was having functional issues, I walked into the office without an appointment and they took care me. It has been a phenomenal experience. One day modern medicine will find a way to restore my hearing, but until then I will require an audiologist. My audiologist will be Stewart Spencer. I cannot recommend him enough. read more

I highly recommend Advanced Ear Care.They are professional, caring and so helpful. I have had hearing aids from other places and rarely wore them because they did not work well and were literally a pain. Advanced Ear Care has the equipment and knowledge to really identify your individual needs and to properly fit you. I could not be happier and now wear my hearing aids comfortably all day long. Stuart and his staff truly care. They are happy to help you with any problems or questions. Susie is so kind and helpful. I feel I hear the best I can with their excellent care. read more

This office is so professional, yet friendly as well! I had hearing loss when I was still in my 40's due to job complications. I have been going to this office for about 7 years and couldn't be more pleased. Customer service is beyond anything you would ever expect. I have referred 3-4 clients here and they were equally satisfied. Stuart is so amazing as to knowing what your needs may be and correcting them. Hearing loss can be embarrassing, but the entire staff makes you comfortable . No one knows I wear the hearing aids unless I tell them. read more

Everyone at Advanced Ear Care was so helpful. Stuart Spencer, the person who handled my mother's case, was very knowledgable and patient with her. We are extremely happy with our experience and feel fortunate that we chose to go there. "Thank you Stuart and your entire team!!" read more

There's not enough words of praise to offer the folks..from the second you walk in the office your typically greeted by your name. Stuart is most attentive to the many needs that I've been experiencing over the years which include tinnitus due to exposure to loud noises during my younger years as well as my hearing loss of 40 percent.. with my hearing aids, there's even an optional no cost remote control, that's perfect for my situation in life. ...I'm able to use a setting for white noise that drowns out the ringing in my ears, I'm also able to hear the most quiet whispers of prayer. Its totally cool too because now with another device that is simply attached to our tv I'm able to hear the tv without it being screaming loud.,which my husband truly appreciates..I'm even able too hear my neighbors talking across the street now....wow no more asking them to wait while I'm running to them in an attempt to hear them..I've been wearing hearing aids since 2007 which were from another company....I'm able now, after almost 9 months of having my new ones to say with all sincerity to check this place out...you will not be disappointed!!! From the moment you walk in you'll be gifted with the best option available for the best hearing ever possible....I'm so incredibly thankful for my new ears. read more

I have had some experience with a few hearing aid stores through the years with my family. Advanced Ear Care is clearly hands above the rest! I've been with them myself since early 2012. Consistent is the best knowledgeable and warmest experience. Everyone in the office is sincerely caring, intelligent, willing to get the best "fit" etc. It has been such a pleasant experience each time I go, and the front desk staff (Susie and Cheyrl) remember people, are upbeat, kind and considerate to everybody. Stuart and Brandon are SO good at what they do - and integrity abounds. I am lucky to have them in my corner and refer to them exclusively. read more

I have been with Advanced Ear Care through several Hearing Aids as the technology has improved. They gave me a complete refund on one purchase that I didn't care for. They have never failed me in being readily available and responsive to all my problems (lost or damaged hearing aids, questions or mechanical problems). I really appreciate their gracious "can do" attitude. Jim Loomis read more