Dr. Rodrigues was great. She performed a hearing exam on me and was knowledgeable and thorough…read more Highly recommend!

Amazing hearing is, indeed, amazing. Ann and the office team are thorough and helpful…read more I give it five stars.

I had a really meaningful experience here. I wear cochlear implants and went in for a hearing test…read more Even though my situation is different, the staff were incredibly patient, kind, and respectful. They didn't just do the test -- they took the time to encourage me and made me feel genuinely supported. It meant more to me than I can fully express. Truly grateful for their warmth and professionalism. Highly recommend.

Amazing service! My mom is visiting for a couple months and needed her hearing aids cleaned. We…read morecalled Advanced Eat Care and they got us in in a couple of days (would've been even sooner had my schedule not been as crazy). We asked how much a cleaning would be for her and they informed us it would be around $65. This would include cleaning her ears as well as as the hearing aids. We thought that was fair, given we are in California lol After taking her hearing aids out and checking both her ears and the aids, they discovered neither one really needed to be cleaned. The gentleman who is helping us explain to my mom one area that she could brush free of some dust, and after learning that she didn't have a brush... He went and got her a couple for free. They didn't even let us pay. I thought this was so generous as they could've still charged us for the appointment and the time they took to sit with my mom. Great location, great service. Will definitely be back to see them anytime my mom is in town

Just a thank you for the staff working the counter here. The ladies always are ready to answer…read morequestions, resolve issues and help as needed. Katherine always greets me with a smile and has been very helpful over the years I've had my hearing aids. She even noticed a problem with one aid and was able to have it repaired after cleaning it for me. Very much appreciated, she's a nice person and is great with clients.

This review is for the hearing center location off of Cabot Road in Laguna Niguel. I worked with…read moreJazmin. She is very knowledgeable and professional. Costco carries the name brand hearing aids you find in a audiology office but under a different name, made by the same manufacturer. You are able to try the hearing aid while in the store before purchasing. The free hearing test they give you is so much better than what the doctors' offices offer. The only difference is it is done with a computer. The benefits of purchasing a hearing aid from Costco is so much better than what audiologist offices offer for more than half off the price. The only thing about Costco is there was no Doctor of Audiology at the store when I was there but if you had a hearing test with the results, and know pretty much what you want, you don't need to speak to one. It does take a little longer to receive the hearing aid from Costco than if you went to a doctor's office. The hearing instrument specialists are pretty knowledgeable, but it depends on who you get. For me, Jazmin at the Costco Cabot Road location is the best to work with. She is patient and I trust her judgment. Her experience shows.

I have had hearing aids for over 10 years and dealing with the same place all that time , but my…read moreprimary care recommended I go to Sonus to get newer updated hearing aids , so after being absolutely spoiled at the other firm for many years , I went to Sonus in Laguna Hills which was great I live literally 3 minutes away, everything seemed fine got my hearing checked and that young lady was fine , I believe her name was Danielle all went well did my moulds for my new aids and after waiting a few weeks my hearing aids arrived yesterday , the lady who dispensed my hearing aids was very thoughtful , +considerate easy to get along with , now comes the next day and mid day one of my ears is really hurting and my hearing aid kept falling out , so I called to see if I would be able to stop by just to have one of their people look at my ear to let me know if it was normal , well I was totally taken aback as they said the next available appointment was a WEEK AWAY!!! I took the appointment but my ear was seriously pounding so on my way home I decided to just try to see if by chance anyone there could just look at my ear , the young lady at the front desk said let me go ask my provider if there's anything we can do to help , she went to talk to some lady and came back and said have a seat no guarantees , but we'll try to get you in , in the 15 or so minutes I was there one person was on their way out and I sat for a good 10 minutes before someone else came in , any other healthcare firm I've gone to always checked up to make sure all was well and explicitly told me if any problems call immediately , this place would not even take a look at me even though I was there for 10 minutes or more alone , I got my hearing aids but they just seemed that they knew they were getting their money from my insurance and just didn't seem to care after that , this is actually the 1st time a firm who's supposed to look after your health just didn't seem to care .... NOT A VERY GOOD EXPERIENCE AT ALL ....

Not sure what is happening with this location lately, but they don't answer the phone and don't…read morereturn calls. When you do get through they seem confused and can't answer questions. I sent my hearing aid in for repair and now they can't locate it. The process of dealing with them has become so difficult since Joan left. Too bad since Danielle is such a good provider.

Kristin is very patient. Good rep. Patty always friendly. Both efficient Kristin is very…read moreknowledgeable of her product

Kristin at Connect Hearing did a great job of walking me through the different ear protection…read moreoptions available. She did a custom fitting and ensured when the product arrived that I knew how to wear probably. Kristin and Patty answered all my questions and were a pleasure to work with.

Really appreciated my appointment with Dr. A. Very professional, knowledgeable and helpful. Plus,…read moreshe follows "best practices ".

This is a very kind and understanding person who is willing to deal with difficult patients who…read morehave hearing problems. I highly recommend her for her professionalism and her ability to solve problems when it comes to your auditory needs I recommend her without reservation.

Friendly professional experience all around. Easy access, modern office, no parking fees. If you…read morelike fast, friendly service with quality, affordable products then this is the place for you.

I anticipated needing a replacement for a two year old hearing aid which had stopped working before…read moremy appointment with Walter Kelly. Mr. Kelly cleaned both hearing aids and the charging unit. He updated the software which gave me more program options via the iPhone app than I knew were possible. He adjusted the fit which gives me a better quality listening experience. He provided advice on how to manage and maintain all components. I highly recommend The Hearing Experience. You exceeded my expectations. Thank you!

HearUSA does an exceptional job of keeping my hearing aids operating at maximum efficiency. The…read morestaff is very helpful and goes well beyond the expectations as a service provider of high value. My Signia hearing aids went out of warranty this month, yet the staff helped me by dealing directly with Signia to obtain a new wall charger for my hearing aids. The staff is very helpful and professional and I highly recommend this company. My experience is not limited to HearUSA. When I first obtained hearing aids, it was from Costco Wholesale. I chose the Kirkland Signature model. I was never able to get these hearing aids to work properly. Each time I took them back to Costco, the technician would start to diagnose the problem, then would say.."well, I've spent 45 minutes and they're not quite adjusted, but if you come back in two weeks, we'll try again..." this went on for four months. I gave up, got a refund, and went directly to HearUSA.

I was talked into their Signia brand hearing aids and they have turned out to be a horrible set of…read morehearing aids. I have two older aids from Costco that work much better. I wasted my money here. All they want to do is talk you into their product that they are getting SPIF money from.