Brian made the process extremely simple and convenient. He was out Friday to look at my existing AC…read moreand gave me a quote in an hour or two that was extremely reasonable. I had quotes from 8k -24k from various companies but Brian presented a great price with a great product. Also, he was quick to respond to texts. He sourced an AC fast and installed it the next Thursday. I didn't have to be home for most of it which helped me stay productive. He walked me through the system and helped me set up the thermostat on my phone. Ultimately Brian and his coworker did an amazing job and they even left the work area cleaner than it was before they came out. Highly recommend these guys

Brian was amazing. Communicated very well and was super honest. He didn't charge me for coming out…read moresince the real issue was the hot water heater when he confirmed it was not the drain for the a/c. Update: When Roto Rooter arrived for the water heater leak, they confirmed the drain for the a/c was clogged and leaking.

Quickly responded to my inquiry, within a timely manner came to my residence to diagnose my AC…read moreissue. Gave me options on how to solve the issue and price options. By FAR financially the best choice, by FAR professionally the best choice. Always kept me informed and updated. When problems arose, Sean took time to tackle and solve each and every one of them. Once the job was completed he made sure everything was good to go, even the day after checked in to make sure everything was good. Not many companies/places offers military discount, but with the prices Diaz Air and Cooling charge, is way lower than if others offered 25% off. Very happy with the work, the outcome. Thank you

From the owner: We provide great service at a timely matter and with the maximum amount of professional behavior…read moreand high morals, we won’t charge you for stuff you don’t need.

I called for service on Sunday and they would have come out but I did not need emergency service…read more I set an appointment for Monday for between 1-2 to fit my schedule. They were so quick to respond to my emails and to accommodate my work and travel schedule. Keivin called and advised me they would be there approximately 1:45. They arrived, diagnosed, explained, and fixed my problem quickly. Keivin was so professional and courteous. I highly recommend them. I am a single woman and felt very comfortable with them in my home. I want to thank them for their wonderful service.

Keivin did an awesome job. I requested several quotes from quite a few companies and decided to go…read morewith his. The cost was comparable to other quotes and he was knowledgeable without sounding like a salesman. He let me know every time he would beed to do something that was noisy. I am happy to have hired them.

Was out of town and came home to A/C not working last…read morenight. Today I called the on-call tech (Michael) who promptly returned a call to me after I left a voicemail. He talked me through a troubleshoot. He said that he would call me later-after he finished the call that he was currently on to see how the troubleshoot went for me- which he did! This is the text that I sent to him before his f/u phone call. "Hi Michael - Thank you - Thank you - Thank you !!!! You are awesome! That worked! .......... A couple of months ago I responded to a Ring post requesting a recommendation for A/C repair. -With the customer service that you and your team provide (like the above) I could not help but post my strong recommendation for Matthew Roberts! You rock!. Thanks again!!!!" Michael saved me hundreds in time and labor on a weekend. Their customer service is unparalleled, which is why I have had a bi-yearly maintenance plan with Matthew Roberts for years.

Fast service. Honest. Competitively priced. Excellent customer service. I must say I was a bit put…read moreoff with paying a $95 deposit prior to the first visit but don't let that stop you. I was worried I would pay that and they wouldn't show up. Not the case at all. (It is only for the first visit. Not required anymore once established )Hiring them for our AC needs to one of our best choices ever.

Highly recommend! Very fast response. Knows what they are doing and the pricing is very fair.read more

Love this company. The owner is a SOLID guy. I've used them a few times over the past 4 years…read more Responds very quickly to service needs and has reasonable rates. Services Received: replaced AC compressor, AC lines flushed, yearly maintenance

Juan from chilly Billy responded within an hour and completed the repair within 2 hours. Could not…read moreask for a more competent technician.. service was top notch and he was very respectful of my living space.

AC Tech Josh came out to take a look at my unit and within minutes he was able to solve the issue…read more True proffesion.

We replaced our entire A/C system with this company just over two years ago, investing a…read moresignificant amount in their "gold package" Lennox system. To be clear, we have been very happy with the system itself--a two-stage Lennox heat pump that has performed well. Over the past couple of years, we've also had consistently positive experiences with their team; every technician who has come to our home has been professional and great to work with. Unfortunately, our most recent experience was a significant departure from that. When the system failed, they initially couldn't clearly diagnose the issue--which I understand can happen with complex systems. However, I was told they would need to replace the motor for $850 just to see if that resolved it, and if not, the next step would be an additional repair costing over $3,000... on a two-year-old system. While the part itself was under warranty, the $850 labor quote came with no itemized breakdown or explanation--just "that's what we charge to get the job done." When I asked to speak with a manager, I was told someone would contact me promptly. That did not happen. Over the next four days, I had to repeatedly call, only to be told managers were "busy," all while my system was down. Eventually, I spoke with someone filling in--not a full-time manager--who reduced the labor charge to $500, but again could not provide any detail behind the pricing. At that point, I felt I had no real choice but to proceed given the circumstances. The technician who came out was professional and completed the repair in roughly 30 minutes. Despite how quick and straightforward the fix appeared, I was still charged the full $500 with no transparency on how that cost was determined. The system itself is good, and our prior experiences had been positive, which makes this situation even more disappointing. Several things went wrong here, but most concerning were the lack of pricing transparency and the difficulty reaching management--especially during a system outage. That falls well short of what I would expect from a company selling premium systems and service.

This company does some really good work, but it's hit or miss. They are expensive compared to…read moreShamrock Plumbing (that I usually use). I had American give a quote for a new AC unit (that I ended up purchasing through Century Air & Heat). American's quote was about $7K more than the equivalent size, but less efficient, two stage unit compared to variable stage unit we purchased. I did have an issue with Shamrock not being able to fix a dripping shower head. American was able to find the part that would stop my shower from dripping. The only issue is that it caused the handle of my shower to turn in the wrong direction - the two handles would hit when the wall showerheads and rain shower were on at the same time. American felt like this was an acceptable fix because it stopped leaking. The technician told me there was no part (cartridge) available that turned the opposite direction. The first cartridge they ordered leaked so they had to order a replacement from the manufacturer under a product default warranty. I called the cartridge manufacture and found an equivalent part that did turn in the opposite direction. The technician still insisted this part would not work. I ordered two of the cartridges at my own expense (about $200). After they were delivered, I had to pay an additional $350 for a technician to come out to install the part. Unlucky for me, both of the cartridges I ordered were faulty. I contacted the company I purchased the parts from and they were able to submit a warranty claim for me. The new cartridges arrived in about two weeks. American sent a tech back out, and the first cartridge installed leaked again. He looked at it closer and thought that it was the o-ring area that was leaking. I suggested to add a second o-ring from one of the multiple other cartridges I had. It worked to stop the leaking. I was not charged for this visit. My biggest issue with American is their customer service and management. I feel like they should have been responsible for ordering the correct cartridge once I found out they ordered the one turning in the wrong direction. I also feel like I should not have been charged for them coming out to try to install the cartridges. I was not allowed to speak to a manager. Their customer service person said I could send an email to them and they would forward it to the manager. I sent an email explaining the situation with the picture of my shower handles hitting each other and received no return email or phone call. When the technician came out to install the cartridges. I ordered for my shower, he said that his work order was for a kitchen faucet so he didn't have the correct tools. He ended up having the initial technician come to the house with the correct tools. All of their technicians are certified for plumbing, electric, and HVAC. I think my experience was out of the ordinary, but after dealing with them over three months for my shower situation, I cannot give a higher than 3/5 stars. I am now an expert on shower cartridges if anyone has questions.

This is the BEST company to call when you're having Air Conditioning issues of any sort. Leo is…read moreexcellent at what he does and is a pleasure to deal with! His prices are reasonable and he responds quickly in your time of need. We have used this company for many years now and have recommended him to many friends who have nothing but compliments about Leo and his company! Thanks, Leo

From the owner: Dust, pet dander, pollen and mold are just a few of the most common contaminants that build up in…read moredirty ducts. Polluted air ducts contribute to sick building syndrome, which can cause you and your family to suffer from respiratory illnesses, headaches and more. Fortunately, an HVAC contractor from Cool Pro Heating and Air can clean and repair your home's ducts. Schedule a duct cleaning service today by calling our Oviedo, FL location at 407-708-8263.