Really disappointed in the quality of service here. It was my first eye exam here, and also did a…read morecontacts lens fitting, where they informed me it would be extra for having astigmatism. No problem, things usually cost more when you have extra problems. They told me my preferred Lens was going to be discontinued after end of 2022, so my order would be the last and then I would need to switch to another brand. I ended up also getting some samples of a different brand to try. I was promised 2 weeks for my contacts to arrive. 2 weeks passed, no contacts, i call and explain what's going on, they call the supplier, call me back, say another two weeks but they're working on it. Repeat this for another three months or so. I understand delays but the fact that I have to 1) call them EVERY single time to ask where they are rather than be informed proactively that they are delayed again and 2) explain my story every single time I call, I assumed eye doctors would also use patient notes, is ridiculous. Then, I tried the samples, unfortunately, they didn't work for me and never settled on my eye or were sized incorrectly (blurry no matter how much eye drops). I called about 6 months after my eye exam to see if I could try another brand. They told me I would have to come back in and get resized and pay another $100+. I ended up going to another provider where I walked out the door only payed $20 for a new exam, under $50 for the lens fitting, and no extra charge for astigmatism. AND they gave me two different samples to try from the beginning, followed up how they were feeling etc. Th difference in level of care at Steer Optical and my new vision center is night and day. Wouldn't recommend this place to anyone.

My wife and I made appointments for our annual eye examinations. I was initially satisfied with the…read moreservices rendered until we paid for the services. With insurance coverage, we were told we owed $147. We then went into Lens Crafters and as I was waiting for my wife, I noticed we were given the prescriptions for glases/contracts and the credit card receipt for the payment made but not an invoice for breakdown of the charges. I went back into Steer Optical examination office to request an invoice, and the receptionist stated that they needed to refund for the Optomap retinal exam, which my wife did not receive. My issue is why did I have to request an invoice for the refund to be recognized by the receptionist who accepted the credit card? The total should have been $49 for the contact lens fitting for my wife, but we were each charged $49.

I enjoyed Dr. Sutton who I felt was thorough and did not rush me and answered all of my questions…read more I was looking for a new Dr and she came highly recommended from the practice.

PLEASE AVOID THIS ESTABLISHMENT......literally go anywhere else…read more Absolutely terrible experience. This place is nothing but a money grab. I just finished my eye exam and was shocked to find out they refuse to give you your own prescription numbers unless you either buy glasses from them or pay an extra fee just to access YOUR information. I will never be back here and would strongly recommend others avoid this place unless you enjoy being nickel-and-dimed for your own medical information. Honestly pretty disappointed because the tech, and the eye doctor were pretty nice. Just AWFUL business practice.

Great service and very professional. The location is convenient and close to home. Highly…read morerecommended!!

Dr. Nguyen's office is between Costco and LensCrafters in Potomac Mills. Her staff is professional,…read moreand aren't frustrated about performing the puff test multiple times because I can't stop blinking. Dr. Nguyen is a personable and knowledgeable doctor, with clear explanations and a patient demeanor. The eye exam is stress free and she always prescribes disposable contacts for me that fit well and are easy for my schedule. I've been seeing her for several years and wouldn't dare go back to my previous optometrist who tried to convince me that I needed to wear hard contacts for eternity. Her hours are flexible and include Saturday appointments. I think the location is great since you can still shop at outlets with dilated pupils for hours (while barely seeing the pricetag)!

Just switched to a different provider. The doctors here were great but the guy at the front desk…read morewas impossible to deal with.

Dr. Kevin is fantastic! My son and I had our appointments same day and our first time…read moreIn the office. Dr. Kevin answered all my questions and some concerns that I had for my self . He explains everything in such detail for you to understand and not get lost in medical terminology. I was a bit nervous about getting my eyes dilated due to in the past I would get a massive migraine afterwards and let him know that as well. With that being said he use a far less percentage and made sure through out the whole appointment if I was okay and I was! No migraine at all. My son was also nervous about getting drops in his eyes due to him not ever having drops in his eyes before and again Dr. Kevin talked to him and made him laugh and my son says "that wasn't bad at all!" I'll continue to recommend Dr.Kevin. For not only being caring and compassionate, but really making you feel as you matter and your just not "just another patient"

Dr. D's place has the perfect ingredients for a medical office- they are very caring, professional…read moreand accommodating. Dr. D has wealth of eye care knowledge due to his prior diverse work experience. He is thorough and compassionate. I personally go out of my way and travel to see him. The office is great. I felt that the doctor really cared about providing me the best vision possible. Thank you all! I am so happy I found this office with friendly staff! The whole experience was AWESOME.

Dr. Whang and his staff went above and beyond at my appointment and explaining the tests and…read moreresults along the way. I highly recommend Dr. Whang.

Updating my review since it's been a while and I still standby what I said before. Dr. Whang and…read morehis staff, specifically, Jasmine, are amazing! I recently moved away to Williamsburg, VA and still make the drive up here to see him. His patient care and bedside manner are amazing. Highly recommend!

Great staff - knowledgeable and so helpful! Figured out which options got me what I needed with the…read moreleast out of pocket! And Dr. Wynn is really knowledgeable, really personable, and really good - I no longer have to take off my glasses to read a menu. Highly recommend!

Scheduled an appointment on Monday for the following Monday. Appointment day comes and they don't…read moreseen me on the books. They claim they called and left a voicemail on Thursday to confirm the appointment but that was a lie. They reschedule my for an hour later that same day. I left and am not coming back. You should not either if you respect your time.

I love these people! I had an allergic reaction and my eyes were itching and burning and stinging…read moreso much that I was having trouble seeing. I called as soon as they opened and they were fully booked, but managed to fit me in that day. Dr. Gupta is a great doctor. Has helped me tremendously!

First off let me say that this is more a review on just getting my glasses. As I write this it's…read morefast approaching the sixth week since my appointment and still no glasses. I am not happy. At all. By the time I get my glasses the prescription will be outdated. However, as far as my experience with the staff and the appointment itself goes, it's top notch. Everyone is courteous, friendly and the process was very smooth. I was seen by Dr. Wong and he was great. I'm trying to separate them from their suppliers so do not read this wrong. I'm aware that there are things they cannot control. I really hope I'm a one off here. I thought I had found my go-to place for eye appointments, but I can't keep waiting 6+ weeks for glasses no matter how much I liked the staff. To put this in perspective, my parents went somewhere else for their eye appointments a week after I did and got their glasses within 8 days. So, they had eye appointments a week after I did and got their glasses a month ago! I just want to get my glasses and get out of there.