Hands down the worst sleep study company. Many very concerning, issues with delivery, overcharging patients, unreliable results, complete disregard for patient care. DO NOT use this Advanced Sleep Medicine Services. Ask your Dr. to recommend one of many other companies. You will not get the necessary medical results/care with Advanced sleep medicine. read more

Thankful that I had a great experience with Advanced Sleep Medicine. Per my doctor, I gave ASM a call to get a home sleep study kit and spoke with one of their reps who was very friendly. She informed me that I would receive a text in the next couple of days to start the process of getting the kit. The text came, I followed the steps and received my kit, did the home sleep study and my results were reviewed by ASM who then forwarded the results to my doc. My doc reviewed and gave me a call, and I am now waiting for my pap machine! Very excited to finally get some good sleep. read more

I just contacted this place today after getting a referral from my doctor for a sleep study (diy at home). I was very leary after reading the terrible reviews and after not receiving a return call from a VM I left yesterday with them. However these reviews may have had a positive effect because I had the polar opposite experience. I tried calling again today, and a nice gentleman answered the phone. Instead of copping an attitude from the reviews, I intentionally was calm and pleasant. He made it sound like they need time to review their contract with my health plan and stuff (even though I had an referral authorization from my plan). I calmly said okay, but mentioned that I would be most appreciative if I could do the study as soon as possible to get medical equipment for treatment because my untreated sleep apnea keeps me tired 24/7 . He then said he had an electronic form he would email to me to fill out and as soon as he received it back completed he would mail me out the home sleep study kit. I returned it in about an hour so he most likely is shipping it out today. Hey the whole process took 25 min--10 min for a phone call and 15 min of form completion. How fast! In summary, I am very impressed with this office because of their super-fast processing and the rep was friendly and knowledgeable. I would recommend them and would go here again. read more

Horrible place and lock of professionalism I had two tests at this location , I have osa obstructive Sleep Apnea , Dr Shirisha Janumpally Md recommended a cpap to treat my apnea , second year my pressure was raised to 14 after the second test , I had never get enough sleep or rest , thing turn to good when I met a friend pneumologist who put me in an auto cpap he was choked when he saw my fixed first cpap machine , I suffered ,tireless , chest pain and burning too , due to the high pressure where an auto cpap can easy calculate my pressure and adjusted too I called the clinic trying to talk to doctor Shirisha Janumpally but neither the representative or his supervisor let me spoke to her , the worst they hang the phone on me , my last call I was told they can do nothing for me The worst place to do your sleep study , I f doo not recommend them at all read more

Absolutely the worst! Every contact with the company I was asked the same 5-qualifying questions as if the people in the company don't talk to each other or share a common customer database. My resupply order NEVER arrived but I was billed for it (I've been on a CPAP for decades now). The Sleep Study Report for my last sleep study was never delivered to my Doctor - yet I was billed for it. After two letters to the company (up to and including the CEO) and multiple unreturned calls to their customer service people I was turned over to collections. It took the COLLECTIONS agency - yes, you heard that right, the COLLECTIONS AGENCY - to get everything fixed and resolved. This is by far the least professional, most incompetent company that I have ever dealt with in my life and I am 60+ years old. The COVID-19 crisis seems to have put them into a downward spiral to bankruptcy and I can only say that it couldn't have happened to a more deserving company. To say that they stink is an insult to skunks. read more

They have BUGS in there beds!!! Came home to find out. I have a whole bunch of bug bites on my body! I hope i didnt bring any home with me! read more

By far the worst health care experience of my life. I was referred to them for a possible sleep apnea condition. I was unable to sleep that evening in their facility more than maybe 15 min the entire night. However, when the "Doctor" reviewed the results with me he found "no evidence of sleep apnea", which seems completely plausible considering I was, as I mentioned *unable to sleep*. He was unable to provide a rationale as to how he came to this conclusion and instead became very rude and defensive and cut the appointment short. His condescending attitude was off the chart rude and dismissive. I was able to secure another appointment at a different sleep specialist. Results: positive for sleep apnea. To sum up my experience, I'd say it was a total waste of my time and all-around unpleasant experience. I would absolutely not recommend. read more

They have now gone out of business and taken patienmoney with them. Never filed insurance claims so I'm out all the money I paid up front. And probably stuck paying for another study to get the help I needed. Update, they now did bill insurance and acted as though they didn't already get the money from me upfront so now getting double. The people who ran this company are borderline criminals. Have had to file fraud claims with credit card and insurance. Be happy they went out of business so they can't scam you too. read more

The lack of professionalism incompetence at this facility is remarkable. According to the consistent one star reviews apparently this is an ongoing issue and I'm not sure why anyone would refer their patients to these facilities. The staff were completely lacking any genuine effort to do their job and appeared to be just collecting a paycheck while on social media. I will never refer a patient here. Worst sleep study center! read more

Had sleep test and my Dr prescribed a machine. The company called in mid July to tell me that they would check the insurance. I asked for a rapid response as I was traveling for several weeks. I did not hear from them. After 6 weeks, I called and learned that they didn't work with my insurance company. You might think they might have alerted me to that issue rather than dropping it. I find this behavior irresponsible and I would recommend avoiding this outfit. read more

This has to be the worst service I have ever received at a medical facility. First, it takes 5 weeks to get booked for a sleep study after repeatedly being lied to about contacting my doctor for additional information, countless times I was promised a return call to update me on the progress and never received a call. I finally got my doctor on the phone had them conference me in while they call the sleep center to verify items that they had verified 3 times prior. Oh it gets better, after finally being able to schedule an appointment and validating a call and text. I get to the appointment only to be told that there is a glitch in the system and that I was double booked. The attendant whom was extremely apologetic explained that this a problem that they have had for months and there was nothing he could do. He explained that I had to cancel my appointment and call again to reschedule. No additional customer service, no help rescheduling, just a tough luck, call again. Oh wait, just for laughs I called to reschedule and once again, no attempts to rectify the problem just a "we can book you in 8 days. When I asked for the name of a manager or a direct line they REFUSED to provide it to me. Run far run fast this place is utterly horrible. They don't care about their patients. read more

Advanced Sleep Medicine Services contacted me to reschedule my sleep study based on my review of their Torrance location. This Century City location is worlds apart from Torrance. The room actually resembles the picture from the website. Although I cannot attest to how thin or thick the walls are here since I was the only patient there, I was able to actually sleep long enough to conduct a proper sleep study. Thank you for the opportunity to retake my sleep study. read more

Extremely rude and unprofessional. 100% would not recommend. Would have much rather spent my time with faculty that I felt cared at least a TINY bit about me. Do your research to find a better facility that will invest time into you and not this place. Hope this helps at least one person!! read more

This Century City location is now closed and the West LA Office moved to 11500 Olympic Blvd. This review is for that office. I was stuck in the paperwork process between my doctor and Advanced Sleep Medicine for about six weeks. But it happens. That's not entirely their fault. When I finally cleared paperwork, they were able to schedule an appointment for me about two weeks out. When I got there to check in, and the guy and girl technician fought over who had to check me in. "You take him." "No you take him." "Fine, I'll take him, but you get the next one with high BMI." Then the guy who checked me in fought with me on which procedure I was there to get. He didn't believe I hadn't had a study done before. I promised them I hadn't. Then he looked at my ID and realized he was trying to check me in as the wrong person. So he looked at my patient profile, and even though it showed me as having an appointment that night at that time in that location, they didn't have the right paperwork. My appointment had been canceled earlier that day for some reason with no notification to me, but the reason wasn't noted in the notes. "Sorry, we're just technicians. You're going to have to call the main office in the morning" was their response. I'll be checking out a different "in network" option. Not coming back here. read more

Thought I'd share my experience to help prepare people when dealing with this location. Made an appointment told I was going to get an email of confirmation with location never did. Lucky, I have google. When I arrived the receptionist was nice, quick and polite. I picked up the device and went home. Didn't use the device, I just passed out. Hints my why I need the service. So, I used it the next day. Went to return the device and the next day and nobody was there. I called the number on the door and 20 minutes later I talk to someone. He was short-tempered and not helpful. I asked when can I return the device. He didn't have an answer besides a patient is scheduled to use the device tonight and nobody will be there until 8:30pm tonight. I was told the device need to be sterilized before use. I hope it is before next patients use. Drop off box would have been nice or more information before I have to drive half-way across town. In the end it was my fault for being a day late but I'm the patient with the problem and would have like to be treated a little better. I'm concerned and worried about my health. read more

Advanced Sleep Medicine Services - Sleep Specialists Near Me - Los Angeles, California

This is a disaster of a company. No customer service. Not patient centered. Can't reach them...Was on hold multiple times for over an hour to reach anyone. Their staff doesn't listen to what is needed. I needed a sleep test.. not for apnea but for other issues. They didn't want to hear that...Only follow the questions they -wanted to ask-not listening to the patient needs (And also what my doctor wanted). Took an at home sleep test.( Which was not what was needed actually). Sent the equipment back to them on time (Which they threatened me with 1000's of dollars if I didn't return it exactly on time). THEN Never heard back. Not a call. Not an email to me nor to my doctor. When I called 3 weeks later (Again on hold for over an hour) Megan claimed she could not send me the results. This is illegal as patients have a right to their patient files. I know they are lying when they said they had sent it to my doctor as my doctor did have the info either. She said she just sent it again. We will see. This company should be shut down and if you are a medical professional-DO NOT REFER YOUR PATIENTS. Not trustworthy. read more

This company is totally unprofessional and should be out of business. No wonder they move all the time. Basically they canceled my sisters appointment without any communication after everything had been approved and confirmed three times and months in advance, their excuses are worthless to us and you should definitely not be going to this place unless you want to get yourself into trouble and into a bad situation. Stay away. read more

This place is clean and technicians make your stay as bearable as sleep study can be. The nighttime and daytime technicians are so friendly and welcoming that they make sleep study at this location a nice experience. I did my sleep study here on March 8 and would've hate all the wires on me and getting woken up during the day after 20 minutes of napping, if it wouldn't be for those technicians. They are the friendliest people I have ever met in medical field. Thank you, both (sorry, but my brain can't remember names well). I.K. read more

I read the previous reviews for this place and assumed the worst. However my experience was apparently completely opposite of most others at this Olypmic Blvd location. My appt was at 9pm on a recent Friday. I parked in the garage below the building, the gate was down but I just hit the buzzer to talk to a person and someone automatically raised the gate for me. Check in was easy and smooth and they put me in my room immediately while I filled out my paperwork. My sleep technician was a pleasant middle aged lady who was already getting everything ready for me before I finished my paperwork. She got right to work as soon as the paperwork was done. I was all hooked up and going to sleep just before 10pm. The room was nice, a typical hotel room style. I brought my own pillow from home as I use a memory foam one but there were 3 different pillows provided on the bed that covered most types of pillow options people may have at home. The bed was decently firm, which I liked, and seemed like a newish mattress as it wasnt saggy or a worn out one where you could feel the springs. It seemed like a pretty slow night when I went but my technician gave me a fan for white noise when I asked for one just in case. My technician woke me up at 6am and unhooked me in about 10-15 mins. Removing the gunk and tape residue they use to attach the electrodes to you isnt easy until you get into a shower but the stuff comes out of your hair and off your skin easily in the shower. My technician did try to get most of it off my face and gave me a washcloth to use in the shared bathroom to get the rest of it off. If you're not going right home afterwards bring face wash and bring a hat because that gunk isnt coming out of your hair until you shower. Overall it was a pretty decent experience for a sleep study and the staff were friendly and efficient. read more

We refer our patients to this facility for Home Sleep Study. The service is horrible!!!