The dentist and staff are wonderful with my daughter--professional, friendly, and attentive. I have…read moreno complaints about the quality of care she receives. However, I do have ongoing issues with the clinic's scheduling policies. Today, I was running 10 minutes late due to work. I commute from L.A. and already have to leave early from my job to make it to these appointments. I was told they only allow a 5-minute grace period because the doctor has a long commute--which I understand, but frankly, that's part of her job. I also have a long commute. I also lose time and money when appointments are inflexible. It feels one-sided to ask for consideration of their time while showing none for the time and cost their patients invest. Especially given that this clinic is on the pricier side, I expected a little more flexibility and understanding. To make things worse, the next available appointment they could offer was three months out. So basically, if you're a few minutes late due to life happening, your child has to wait months for a reschedule. It's disappointing, because the care itself is great. But the lack of scheduling empathy makes it hard to justify long-term.

Amazing and professional staff ! I take my 10 year old and 3 year old here. The office is always…read moreclean and we never wait for longer than 10 minutes after checking in. My kids have a good experience and I have never had any issues . I have been brining my oldest for the last 9 years.

Trying to find a dentist that I like and trust seems to be a bit harder than I thought. My favorite…read moredentist retired and it has been a couple of years of seeing new dentists trying to find the right one. I think I have it! Every aspect of the customer service was warm and calm and cheerful. I also took my son, who is 9 and was worried about everything - he was treated kindly and respectfully. In the past, I've seen dentists that find all kind of issues that were conveniently covered by insurance. Or, they poke you in the gums with a sharp instrument and say - WHOA you're gums bleed, you need a special deep cleaning that your insurance will pay for! Huh. A sharp dental instrument made me bleed? What a racket. When either of those two things happen I'm not coming back to your office. Nothing of the sort happened to us. First, the x-rays at the dentist can sometimes be the hardest part! I really appreciated the dental assistant's way of handling my occasional issue - she just calmly moved on to the next area (which required a different bite), and then went back to the problem areas later. This definitely kept me from getting flustered and it was no problem when she went back. It had been a year (COVID) since we had been to the dentist. They could have told me anything and I might have believed it. But we both were cleaned up and polished by Dr. Phil. No cavities. No pressure to do anything unnecessary. Good advice about braces, too! Also, the cleaning was that little water pressure deal, no scraping. Thank the lort. Fast and pain free. Naturally, everything was very clean, everyone was masked and gowned and there was hand sanitizer everywhere, etc. It is a nice office in general. Cool that you get x-rays and treatment all in one room. We will be back and I will be recommending Lancaster Dental to others.

The absolute best of dentist I've been to in Lancaster. I had terrible wisdom tooth pain and they…read moresaw me same day. They were gentle and very reassuring during the entire process. They didn't pressure me to get extra work done. Just a very honest & professional dentist & office assistants.

I HIGHLY, HIGHLY recomnend West Coast Dental. They are so nice and welcoming here ( once you get…read moreto the back ) and had thee best experience here. Quality care here, no lie. Huge huge shout out to DR CANDELOZA he is my hero! ADr C was funny, warm, welcoming and a jokester! Very very talented !! He gave me my smile back. Thank you everyone that works here, may god bless and prosper everyone on the staff. I had the buy up dental insurance with my job and had ZERO cost minus the copay due to dual coverage with my spouse. Thank you for helping me with all my crucial dental needs. GIVE THEM A CALL( 661 ) 723 -1111

I brought my son today for his first dental exam ever. We waited about a hour although we had an…read moreappointment.. His name is called. We walk to the back and he got scared and nervous. Never seen a dentist before so he was crying a bit and scared. The dentist that was going to see him offered my husband a second to calm him- A woman from the side walks over, and immediately tells my husband he, my son cannot be seen today. This occurred within I'd say 1 minute of time. As I'm walking behind pushing my daughter in a stroller, I intended to comfort my son but was then immediately communicating with this woman. She tells me right away, "He needs a sedative, with the way he's acting." Ofc that strikes me because we just barely got here. My son has big feelings but is very cooperative if he only had a moment with me to self-regulate. As I'm speaking to her, she mentions as well that he needs a pediatric dentist. I said yes, that's what he's scheduled for. "no he's not, we only do that Monday and Tuesdays" My response, well that's just not true. I scheduled an appointment online then got a call about rescheduling due to high volume of patients. With this schedule I mention not once but twice that he is four, my child and his first visit here. "No that's not true. You call today, you get in tomorrow." There is no reasoning with this woman, any empathy whatsoever. I walk over to my son to speak with him & Immediately he sits down in the chair for the X-rays as I'm calming him down she's telling my husband to move the stroller and wait in the lobby. Mind you this all happened (at this point) 3 minutes? I can't focus on anything at this point with all the frustration. I just wish she would have allowed me a few minutes with my son. Now he's had an unfortunate experience with no resolution. I told her she was unprofessional & walked out. So many things here that could have just been prevented, instead was essentially called a liar and told my son needed a sedative within 1 minute. I will never come back. Nor recommend this location if this how children's emotions are disregarded. Mind you, I came here thinking we had an appointment with a pediatric dentist... They probably knew my son would need a longer visit & just flat out rejected him for it. (Didn't want to deal with him) Be mindful if it's your child's first visit.

I took my daughter to get a root canal and Dr Vanessa was very professional. my daughter has…read moreanxiety and is very scare when it comes down to dentist visit, since she had a very bad experience on a visit with a different dental office.. today she went back to take care of a cavity and Hilldi did her refill, she was amazing she kept my daughter calm and talked to her explaining every step. our appointment was at 11 am and we didn't get called in until 12 am. we did wait a little longer this time but overall very nice and professional place .

The staff at Smile Dental yesterday was THE FIRST STAFF to care about my exposed nerve in 2 months…read more I lost so much weight, lived everyday in so much pain my eyes were swollen from crying. I called their office Monday Morning and by 11am, I was in their office. She promised me she'd get me out of pain and for the first time in 2 months, I woke up this morning without severe pain. They were VERYA caring and even were super supportive during the needle phase of numbing (super sensitive to needles.) will definitely recommend them any day and REALLY hope they'll keep me as a full time client because I'd love to make this office my new dentist.

Dr. Pepper and her kind team made my 5 year old excited to go to the dentist. The pain-free…read moreexperience made for a happy child and stress-free Mom.

Sharon is extremely rude and infuriating. I know everything she was saying and it is not what was…read morehappening. I tried to ask questions and she wouldn't let me get a word in edgewise. If you can go anywhere else then don't waste your time at this place.

Went here because the dentist I had been seeing only knows 2 words, Root Canal. Here they said all…read moreI needed was a filling. Saved me around $1500. I will be making them my regular dentist! Great people and service.

I took my son here yesterday.. he's never been to the dentist for a cleaning…read more I'm mad I didn't get the name of the woman who cleaned his teeth.. she was so gentle, so kind, she explained everything to him before she did it and while she was doing it. She was so patient with him too. Love this place! It came as a recommendation from my girlfriend, she's a HUUUGE baby when it comes to the dentist and she also really likes how gentle they are while still being thorough.

I have an utter fear of a dentist and no more with this office! The level of service and care far…read moreexceeds any other dentist I have seen in my life! The really crazy thing is that everyone in that office works at standards far above anything else in the area! There are a ton of dentists in my area and this one by far raised the bar above anyone else I think he also knows how to assemble a team. I had three extractions done and he was a pro I think he saw my teeth and said challenge accepted and thank you! I look forward to my treatments!

Before finding a new dentist for my adult son, I finally looked into why the local small-town…read morefamily dentistry feel of this office was off? We had come for years without issue! This place is under new ownership, as of a few years ago, It was bought out by a young neurotic dentist named Dr. Sangani. This place can't keep any dentists or cleaning staff. You will not get the same hygienist. No consistency! One visit you need this, next is that , and of course the price went up! This micro manager dentist hops from room to room and totally interrupts whatever conversation or treatment you are undergoing. The owner has little manners or etiquette and you can truly see the frustration on the employees face. That's why you don't see the same employees 6 months later. You can overhear the pressure his employees are under to over-charge and over diagnose treatments. "What about this, what about that, did you suggest this." All to milk money out of scared patients. Likely there is shady billing happening but I didn't stick around to find out. I sat and witnessed his odd antics (and he wouldn't stop talking- Sir, we have lives!, stop the chit chat so we can get our treatment done and be about our day). Enough is enough and we are now going to another dentist in town. Avoid this narcotic, self absorbed, narcissistic owner. Bad vibes!

My daughter requested braces. Our dentist recommended this orthodontist and we have had a positive…read moreexperience. The staff is friendly and they are accommodating.

I wouldn't really recommend this office. My daughter is going through Phase II AND has only seen…read morethe doctor twice and her braces were placed September 2025 and it's about to be April 2026. Her appointment was canceled twice because the doctor is out of the office on appointment day. I understand emergencies but maybe having more than one doctor would be helpful. Especially when it's already been months since the last appt. Then reschedule her two weeks out is shameful. I really don't like that this office puts the brackets so close to the gums and they constantly bleed from not being able to brush properly.

My son had work done about two years ago, and he was physically distraught afterwards. The whole…read moreexperience was awful. They don't try to help the kids get comfortable with the equipment. They just shove it in their mouth and hope for the best. Ever since, my son freaks out, even at just the xray machine. They seem irritated when they can't do it and move on. Also, to freak out the children even more, you can hear kids screaming and crying in the back. We went to a new office and they're wonderful, so there are better experiences our there. Please, if your child has trauma connected to a place, please, go somewhere else. It's not worth making it worse.

Tenía cita a las 9 am, llegué 30 minutos antes. Eran las 9:30 y la dentista no llegaba. Pedí que le…read morellamaran para saber qué tan tarde llegará y que no tenía hora exacta. Mi hijo de 4 años en ayunas para su tratamiento y ya quería el comer. Que falta de profesionalidad de la doctora al no llamar y avisar que llegará tarde.