His two assistants are fantastic, however the dentist, he is arrogant, cold, and quite obviously…read moreonly interested in $$$$. This man is as cold as you can get, and he doesn't even try to hide it.

Nice dentist doctor! And the front desk lady was really nice! They seem to care a lot I recommend!!read more

I have an utter fear of a dentist and no more with this office! The level of service and care far…read moreexceeds any other dentist I have seen in my life! The really crazy thing is that everyone in that office works at standards far above anything else in the area! There are a ton of dentists in my area and this one by far raised the bar above anyone else I think he also knows how to assemble a team. I had three extractions done and he was a pro I think he saw my teeth and said challenge accepted and thank you! I look forward to my treatments!

Before finding a new dentist for my adult son, I finally looked into why the local small-town…read morefamily dentistry feel of this office was off? We had come for years without issue! This place is under new ownership, as of a few years ago, It was bought out by a young neurotic dentist named Dr. Sangani. This place can't keep any dentists or cleaning staff. You will not get the same hygienist. No consistency! One visit you need this, next is that , and of course the price went up! This micro manager dentist hops from room to room and totally interrupts whatever conversation or treatment you are undergoing. The owner has little manners or etiquette and you can truly see the frustration on the employees face. That's why you don't see the same employees 6 months later. You can overhear the pressure his employees are under to over-charge and over diagnose treatments. "What about this, what about that, did you suggest this." All to milk money out of scared patients. Likely there is shady billing happening but I didn't stick around to find out. I sat and witnessed his odd antics (and he wouldn't stop talking- Sir, we have lives!, stop the chit chat so we can get our treatment done and be about our day). Enough is enough and we are now going to another dentist in town. Avoid this narcotic, self absorbed, narcissistic owner. Bad vibes!

The whole staff was friendly, they explained all the procedures in depth and answered any questions…read moreI had. Their professionalism was outstanding and the way they practiced their care on my teeth. It feels relieving finding a dentist office that's worth your time and money.

We're so glad we found this dentist office! I never thought I'd say this because I usually hate…read moregoing to the dentist and get so much anxiety just thinking about it, but as crazy as it sounds, I actually had a really good experience. It honestly felt more like a spa for your dental needs. From the moment we walked in, everyone was kind, welcoming, and genuinely seemed happy to be there. You can tell they have a positive work environment, and it really shows in the way they treat their patients. I had the pleasure of speaking with Jess at the front desk. I had some confusion about the cost breakdown and she took the time to explain everything clearly. Dental costs and insurance can be confusing, so I really appreciated how patient she was and how easy she made the process. During my visit, I had a deep cleaning and some fillings done. My hygienist, Monica, was so gentle and reassuring. She knew I was anxious and checked in throughout my cleaning to make sure I was comfortable. Dr. Oh was wonderful. He's personable, thorough, and takes the time to answer all of your questions. Kevin, who assisted during my fillings, was also kind and helpful. I never felt rushed, and everyone made me feel comfortable throughout my appointment. My husband also had a great experience with his deep cleanings and fillings. The care itself was excellent, and he was happy with his treatment. I also appreciated the little touches that made the experience feel different from a typical dental visit. They have TVs above the chairs so you can watch a movie or show while getting work done, and they even give you a warm towel afterward that smelled like peach mango. It was such a nice touch. The only feedback I have is more about the office operations than the dental care itself. My husband's scheduling felt a bit disorganized. He received multiple calls asking to reschedule his appointments. On the day of his last visit, he was also asked to come in earlier and had his hygienist changed at the last minute. His appointment still went well, but the scheduling process could definitely be smoother. I would also recommend keeping track of your remaining balance when checking out. On separate visits, both my husband and I were initially quoted a higher remaining balance than what we actually owed. It was corrected once we brought it up, but since it happened to both of us, I think it's something the office could improve. Overall, we've had a really positive experience and this has definitely become our new dentist office. Thank you to Dr. Oh and the entire team for making something I usually dread feel much less stressful.

Trying to find a dentist that I like and trust seems to be a bit harder than I thought. My favorite…read moredentist retired and it has been a couple of years of seeing new dentists trying to find the right one. I think I have it! Every aspect of the customer service was warm and calm and cheerful. I also took my son, who is 9 and was worried about everything - he was treated kindly and respectfully. In the past, I've seen dentists that find all kind of issues that were conveniently covered by insurance. Or, they poke you in the gums with a sharp instrument and say - WHOA you're gums bleed, you need a special deep cleaning that your insurance will pay for! Huh. A sharp dental instrument made me bleed? What a racket. When either of those two things happen I'm not coming back to your office. Nothing of the sort happened to us. First, the x-rays at the dentist can sometimes be the hardest part! I really appreciated the dental assistant's way of handling my occasional issue - she just calmly moved on to the next area (which required a different bite), and then went back to the problem areas later. This definitely kept me from getting flustered and it was no problem when she went back. It had been a year (COVID) since we had been to the dentist. They could have told me anything and I might have believed it. But we both were cleaned up and polished by Dr. Phil. No cavities. No pressure to do anything unnecessary. Good advice about braces, too! Also, the cleaning was that little water pressure deal, no scraping. Thank the lort. Fast and pain free. Naturally, everything was very clean, everyone was masked and gowned and there was hand sanitizer everywhere, etc. It is a nice office in general. Cool that you get x-rays and treatment all in one room. We will be back and I will be recommending Lancaster Dental to others.

The absolute best of dentist I've been to in Lancaster. I had terrible wisdom tooth pain and they…read moresaw me same day. They were gentle and very reassuring during the entire process. They didn't pressure me to get extra work done. Just a very honest & professional dentist & office assistants.

I have been searching for a good dentist for a very long time. I have finally found a great…read moreprofessional that takes the time to care about his patients. The office is clean, staff is very professional and welcoming. Several times during my appointment Dr. Ted checked in with me to make sure I was doing ok and was comfortable. I appreciate the care and the help I was given. I recommend Dr.Ted and his office to anyone looking for excellent dental care.

Hands down the best dentist office I've ever visited in my life. I'm someone who is genuinely…read moreafraid of going to the dentist due to bad experiences in the past, but everyone here has been so kind, accommodating, and truly spectacular. They take the time to make you feel comfortable and never rushed which I appreciate. Neffer, the dental hygienist, is especially great. She always makes me feel safe and at ease, and she's probably given me the most thorough and gentle cleanings I've ever gotten. I'm incredibly grateful for how welcoming and caring the entire team is.

I recently visited my dentist on short notice and was once again incredibly impressed with the…read morelevel of service I received. On Monday morning, March 30th, I called at 9 AM needing an urgent appointment. Even though they were fully booked all day, they managed to fit me in within just one hour! I want to give special recognition to Dr. Sexenian for his outstanding service. From the receptionist to the dentist, Dr. Sexenian, everyone was attentive and genuinely cared about my needs. I truly appreciate their willingness to accommodate me on such short notice. I can't thank them enough for their outstanding service and support. Highly recommend!

We're a family of three and recently visited Dr. Haddad & Dr. Sexenian's practice…read more My husband and daughter had their appointments with Dr. Haddad and both came home raving about him and his staff. The kindness, professionalism, and genuine care they received were truly OUTSTANDING. I had the pleasure of seeing Dr. Sexenian. From the moment I walked in, the front office team was welcoming and attentive. The hygienist who brought me back was incredibly kind and easy-going, and I loved connecting with her about motherhood. She shared how much she enjoys working at the practice, which was great to hear. Dr. Sexenian was fantastic -- it was the first time a dentist not only asked questions but truly listened. He also made some insightful observations about my oral habits and future care, which I've been very appreciative of. Whatever magic this team has created is rare and special. I am INCREDIBLY GRATEFUL to have been referred here and to have found such a wonderful dental practice. My daughter has always had a very difficult time at the dentist, and she came home raving about her visit -- that alone speaks volumes. Thank you for the outstanding experience and exceptional care!

I have been going to 10 West for a few years now, about 6 to be exact. Dr Kim continues to provide…read moregreat care with in depth explanations of what is needed to keep my teeth healthy. The staff is great. The listen and provide the answers needed to get care and ensure that the portion (if any) that is paid beyond your insurance is reasonable and truly necessary. I would recommend Dr Kim and his staff as your primary dental team!

My daughter went in for a filling that was covered at 100% by our dental insurance. During the…read moreprocedure, Dr. Kim told her that her nerve was exposed and that if she developed pain, she would need to return for a root canal. After the visit, we received a large bill because the office billed our insurance using a procedure code that was not covered. At no point was my daughter informed that this service was not covered or that she could be responsible for the cost. I contacted the office because I believed this was handled improperly. Based on my experience working in dental billing, the procedure could have been billed using an alternative code, such as an open-and-medicate procedure, which was covered under her insurance plan. Instead, the office chose to bill a non-covered code, resulting in an unnecessary financial burden. Rather than discussing my concerns professionally, Dr. Kim became argumentative and dismissed my explanation, referring to it as my "propaganda. My concern is that my daughter was billed for non-covered procedures without being properly informed beforehand, despite covered alternatives being available in certain situations. I work in dental billing and understand insurance coding and reimbursement practices. It was clear that Dr. Kim was not receptive to the fact that I was knowledgeable about the billing process. My complaint is not only about the unexpected bill but also about the lack of transparency, failure to obtain informed financial consent, and the unprofessional way my concerns were addressed.

I've been coming to this dentist since 2017, and they've been consistently amazing--especially for…read moresomeone without insurance. I recently went in for a teeth cleaning, and it was honestly one of the best experiences I've had. The staff is so welcoming, professional, and kind. They make you feel comfortable from the moment you walk in. Customer service here is top-notch, and they really go out of their way to make sure you're taken care of. If you're looking for quality dental care without insurance, this place is a gem. Highly recommend! Ines Villegas najar

Unfortunately, while I had gone to this dental office off and on. When I really wanted work done,…read morethe doctor instead demanded I get an evasive cleaning done, it was beyond painful and did nothing and has since made my teeth worse. The last cleaning that was done as a follow up created a cavity that was NOT there before and instead of scheduling an appointment to fix that cavity they instead created a GAP that I now have to live with. I am tired of being treated like I need to be punished for not being wealthy enough to afford expensive dental work. I will never ever get such a cleaning done ever again. I dont have the obsession with super white teeth. I just needed to be able to eat and exist. Smiling all the time and having perfect teeth is not my fantasy. I paid nearly 500 bucks for absolutely NOTHING but a bunch of pain that has never gone away or gotten better.