We switched to Advanced Stream a few years ago and are very pleased with the service. Very few outages but the repairs are dealt with promptly. Customer Service is always great, they're always there and go the extra mile to give you the help you need. read more

Gentleman and his son came out to my place in Tahuya Wa to get me set up . Great communication and very pleasant to deal with , did I say super fast internet ? Cause wow ! read more

Outstanding internet provider and service. Delivered high-speed internet with upload and download speeds able to deliver massive files. Huge upgrade over providers that claim speeds they never deliver. Thanks read more

Excellent customer service and results. We run a business in a very rural area and we're very happy!

Advanced Stream has been wonderful. We have had them for several years. We don't have connectivity issues as their service is reliable. Their customer service via phone was fantastic. We are moving soon and I hope to find a home in Southern Utah that has access to Utopia with Advance Stream! read more

These people are the worst. Worst customer service. The worst at keeping scheduled appointment times. They rescheduled their appointment (after it took them 2 weeks and 3 phone calls to get them to actually schedule the appointment in the first place. Their customer service had called 5 hr.s before their scheduled appointment the previous day and said they couldn't make it to us on the scheduled appointment day- can they reschedule for the following day (same appointment time - 3-5pm). That's fine, I tell them but I have appointments until 3pm so it can't be earlier than the scheduled time. Will that work? "Absolutely, "Pete" says. And thank you for your understanding". THE FOLLOWING DAY I GOT DONE WITH MY APPOINTMENTS EARLIER THAN EXPECTED AND when I got home at 1:45pmTHERE WAS A MESSAGE ON THE ANSWERING MACHINE FROM AN HOUR EARLIER (1pm), FROM THEIR INSTALLER "DOUG", SAYING HE WANTS TO COME EARLY. I CALLED THEIR INSTALLER "DOUG" (at 2pm) AND TOLD HIM I WAS HOME AN HOUR EARLY AND HE COULD COME NOW. The installer shows up almost immediately AN HOUR BEFORE HIS SCHEDULED TIME pissed off because He couldn't come to the 3-5pm appointment time 2 HOURS earlier on a Friday. Then install guy makes a big deal that he had "to turn around and come back to do the install (now an hour earlier than the RESCHEDULED TIME), because he was already on his way back to the shop.. AYFKMRN!!! AGAIN THIS IS AN HOUR BEFORE HIS SCHEDULED INSTALL TIME... ("Doug") then asks "what am I doing here?" (Uh... WHAT??!!) I tell "Doug" we need the install completed, as KPUD had brought the fiber inside the house- we just needed him to finish the install so we can get our internet up and running- and here is our equipment. Doug says "this isn't OUR router" and tells me "well, I'll install the tips- but you'll need to call Chris back, or whoever you talked to and see if they can get your service up and running". (I have a new fiber optic router that's much quicker, higher quality and lower latency than Advanced Stream's eqpt, which, BTW- I had called their custy service (Chris) and told them what it was and gave the MAC address for, and asked if they could install in place of their crappy Deco router? He (Chris) said my router would work just fine and was much better than their eqpt, (this after he had checked the router's MAC address and product spec. and Mfr). But now here's installer guy "Doug" telling me he'll get us part way through an installation and then I was on my own to sort the rest out??? Yeah- uh, NO thanks. I told Doug that we weren't willing to have him do a partial install, and that if he could get us up and running- then let's roll. But if not- then we weren't willing to proceed. So "Doug" starts getting downright surly with me while he's standing in my living room. NOW WE'RE AT A BIG NO THANK YOU- sorry we bothered you. At which point Doug starts with "well you don't have to start getting snotty with me. Evidently, if I refused to give in to Doug's partial install, that qualifies as getting snotty. Honestly- I had no attitude about it at all, and was starting to feel like we were dodging a bullet by not doing business with Advanced Stream. Well, sorry for your trouble, I tell him. DUDE WALKS OUT THE HOUSE TALKING CRAP OVER HIS SHOULDER about "how he had to come all the way out here, and "how he had to wait an hour for us", and "why do people like us even bother scheduling these appointments if we're not going to have him do the install?" Which, (1) made me realize we're not the first people who have had trouble with DOUG, and who decided not to press forward with an install (or half an install- as was the case), and, (2) he told he was only going to do a partial install and that we would be left without internet while their customer service person maybe does something magical back at HQ??? Our daughter is a Senior in HS and going through her winter finals right now. There is now way I was going to buy off on this half an install that leaves us without even so much as the internet we currently have through Xfinity. Not EVEN going there. Honestly, if my unfortunate interaction with these cowboys is any indication of how they do business, I'm glad we found out on the front side. If this saves anybody else from even letting "Doug" in your home and leaving you with a "Partial Install" and no internet- then at least something good will have come from the BS of dealing with these people. Not sure how these people stay in business? On to Net253 (that all my neighbor's have and love). Should have called them to begin with. ADVANCED STREAM BAD!! SURLY, OBNOXIOUS, CAN'T KEEP APPOINTMENTS, THEIR INSTALLERS ARE NOT EVEN THE KIND OF PEOPLE YOU'D WANT TO ALLOW INTO YOUR HOUSE.. I'm obviously not the first person to leave them a bad review. Not by a long shot. I just happen to be the most recent.....until probably later on today when someone else endures the dumpster fire that is Advanced Stream. read more

Been using Advanced Stream for about two months now and it's phenomenal! I got their 1g offer which I think was a little more expensive but well worth it. I also purchased from them the routers which I again went with the more expensive one. But again, well worth it. Service is lighting fast! read more

I don't like leaving poor reviews but when it comes to internet and what they offer vs what you really get I think people should know. I pay for 25mpbs upload and I constantly do speed tests and I download at 4!!!! The most I get is 123 the upload is even worse at 2!!!!! My Netflix is always blurry and I cannot use my phone while watching Netflix. It can't handle it. When I called and asked them to come out and take a look they claimed it was one of my devices slowing I down. Not really a explanation... so they said I could bring my router in and have them look at it but they'll charge me to have someone come here to look. Seeing the other reviews sounds like I am not the only one. I like when I call someone answers but you don't get what they offer. It's terrible terrible service. read more

Advanced Stream Broadband - Speed tests done - Internet Service Providers Near Me - Tacoma, Washington

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Cheap but slowwwwwwww... 2.26 mbps upload? Just over 11 download? In 2018? That's absurd. I do love that when you call them (when they are actually open, which doesn't include weekends) a real live human being answers the phone. And it's cheap. But you're getting really crap speed, and I hesitate to even use the term 'speed.' read more

I called to upgrade my service but it turned out I had an existing sale price. When I asked to extend the sale price to my new service they said okay! Saving me $10/month. Total time on the phone: 6 MINUTES 30 SECONDS WAY BETTER THAN COMCAST! They also installed new service for NO COST!! read more

I switched from Xfinity a year ago and have no regrets. I used to get charged a ton for going over on data (6 adults a teen and a toddler in the home and 4 are gamers), with advance stream ive never gone over or gotten charged. And in months when money is tight they have never had a problem letting me split my bill into 2 payments even 2 weeks overdue. I no longer have to reset my router every few days like on Xfinity (I bought a netgear nighthawk router for gaming and large houses). Best internet service ive ever had. read more

I began using Advanced Stream in 2013. At first it was great. Few service interruptions occurred. I wasn't happy that technical support was not available after business hours, but I felt I was savvy enough to not need it. This year, 2014, I started noticing more service interruptions than before. I called a few times after hours and left voice mails but received no response. Finally, in October 2014, I called and received an explanation. The service rep explained that they thought I was using the Internet too much, that I hit my bandwidth limit, and they had throttled my account. I asked when they decided this, and the rep hemmed and hawed. I asked why they didn't provide notice that there was a problem and received no answer. I explained that I was in the process of a one time backup that I needed for my work in photography, and that I would use less bandwidth when it was done. I was told that would be all right. A week later my internet access was terminated and I was told I'd have to pay a technician $35 an hour to come out and see why we used so much bandwidth. (How is that possible without a connection?) I agreed to instead upgrade to a commercial account. I filled out some paperwork, and gave my credit card info. A month later, the company emailed me saying they didn't have credit card information on file and asking if I would like to upgrade to the commercial account, which didn't have usage limits. I called and learned they never upgraded me in October. As for my credit card information, I am a bit concerned that a business rep took this down on paper and now seems to have misplaced it. I think if the customer service keeps slipping, I will move on to a different provider. read more

I was using Comcast internet prior to switching to Advanced Stream and I couldn't have been happier after I made the switch. Advanced stream has friendly customer service reps on staff and they were easy to deal with. I ended up purchasing the modem from them which ended up being cheaper in the long run than paying the monthly fee with Comcast. I had no issues with the modem still to this day and it's been over 3 plus years of use. I mainly streamed MotoGP videos and Netflix/Amazon prime. I bumped up to Res-3 to increase the download speed due to the MotoGP hi-res videos from the MotoGP website. I highly recommend switching! I've convinced my father to leave a competitor company due to the service being overpriced. He's now using my old modem since I moved out of Advanced Stream service area. read more

The gentleman who came to install my internet was one of the most chill and nice guys I've ever met. Sometimes it's uncomfortable to have strangers in your house, but he honestly didn't make me uncomfortable at all. He was super polite and informed me of everything he was going to do, and even though I had no idea where the outlets he needed were, he was very nice about it and we found them after a bit of searching around the house. He was right on time as well, and despite some install complications he handled it all without complaint. But the real reason I am writing this review is because he went above and beyond. When another fellow came to install our modem, I saw a giant spider (this thing was huge, I can't even explain how big it was) in my basement, and I let out a scream. I am terrified of spiders and he came in to check on me and see what was up. I informed him that my sisters boyfriend would be home soon, and he would take care of the spider. I then went outside, and several moments later he emerged from the basement and told me he had taken care of the monster spider. He even removed the spider from our basement so that I didn't have to. This was by far the best costumer service I have ever received while having someone in my home. 10/10, can't recommend this guy enough read more

Good affordable service. I changed from Centrylink and pay way less. It's local which is a plus on the down side is the costumer service...needs some improvement. I feel like I talk to staff members who hate their job. Sorry to bother you as a patron? The initial time I called was a great interaction but maybe I don't get that staff member when I call? The other thing to consider is going local (which is always good), keep in mind that if your service goes out after 5pm, your pretty much screwed until the next business day. read more

I wish this was a better service, but it is often timing out for me. AND they never respond to email. I've tried to contact them via their customer service link on the website and I NEVER have had a response. I have to call and demand they help me via phone-- sometimes they won't call back even when the promise. Sub-par service and horrible service. I am considering returning to the bad-providers who I don't want to give my money too. IMPROVE CS and I will stick around even with the constant time-outs (that is how much I hate the big providers). read more

Frequent technical issues, slow speed, and RIP-OFF. If you use their service, pay monthly so that you can cancel if not pleased. Learn from my mistake: I paid a full-year payment to avoid writing them a check every month. When I was dissatisfied with the service and canceled, they refused to refund me for the remaining ten months of not using their service. They literally mugged me. Such an unethical internet provider! read more

This is the most unprofessional business I have ever dealt with! After my husband a disabled veteran set up 2 partial payments, because of an unexpected bill, they cut our service anyway. When my husband called they said the person he had been working with at the office was not authorized to set up a payment plan. They also told him he had to bring in the phone adapter immediately or he would be charged for it. Short on money to get there he made it happen and after turning in the equipment the guy said he would not receive any credit and laughed at him. This is how they treat our heroes. I am so unhappy with this company. read more

I've been using Advanced Stream as my internet provider for about 6 months. I've had great, fast, uninterrupted internet. They're always helpful with customer service. Highly recommended. read more

STILL HAVING PHONE PROBLEMS WITH VOIP! After replacing the router, modem and phone cables, we FINALLY made it to the "level" where they send a tech out to check outside lines...... So thrilled to get to that point, we took 1/2 day off work to meet tech. at a 10:00a.m. appointment.... HE NEVER SHOWED UP! read more

After being with Advanced Stream for many years, about a year ago, I succumbed to the ad campaigns of another "high-speed' Internet Provider. Big Mistake. Their service was poor, customer service was poor and rude, and I was very dissatisfied. Within 2 months of my initial switch away from A.S., I was calling them up again to restart my service. They came out right away and got me reconnected and now I'm back to enjoying reliable, consistent real high-speed Internet service. Great customer service with no waiting to speak to a rep. Try 'em, you'll like 'em. read more

I have been with Advance Stream since 2011. They are great. When you call you get a person. When they were doing an ad campaign with a special discount, I went in and asked about applying to my account If I upgrade to a slightly faster speed. What a great deal. That was four years ago and I am still paying the same discounted price. A cinch to hook up when we bought a new router. I am very pleased with their prices and customer service. read more

Prior to Advanced Stream, my husband and I had Comcast and consistently had issues with our service and billing. I was scared to try another company fearing the same treatment. That is not the case with Advanced Stream. Their connection speed is incredibly fast, allowing me to stream videos seemlessly while my husband plays his online games. Their customer service is top notch and you can't beat the prices. I hope we are able to stay in Tacoma when we move so we can keep service with Advanced Stream. read more

Super inconsistent. They are always in denial about upload/download speeds even as you watch your screen freeze while you have the technician on the phone. Especially slow late nights. Presently looking for an alternative. read more

Ron was awesome thanks for takeingcare of me buddy customer service was an A+ five star rating in my book can't wait to get the Internet installed so I can finally Netflix and chill read more

Could not log in to online account to view/pay bill. Called tech support and was told that my account had "serious issues" on their end and would be addressed "within 10 min to end of the business day". After waiting 3 full business days, called CS again and was told, "your case is very low priority to the person who this was assigned to"! Way to make a customer feel special Advanced Stream! They could not provide an ETA of when account would be repaired. read more

Cheap and cheerful Internet!! Thank you for rescuing me from Comcast!!! Internet has been fast and reliable. Staff was helpful when setting my service up. No complaints about this place. read more

Wow better than I expected. Fast internet and wifi. I never had any interruptions streaming movies through wifi . I have their basic plan. If you sigh up for service its $19.95 a month for 6 months, you can't get any better than that. read more

I have been a customer with this company since it opened. Nine out of ten times when I call for assistance the tech is extremely rude. Why are these guys so rude and arrogant? Once in a while I get an extremely helpful and motivated tech and this motivates me to not switch. I know most customer service is very poor no matter what business. I try and support these small companies but I usually end up with the burden of fixing my own problems and tolerating rude tech's. If this company is struggling, there is a good reason for it. read more

I have had them for a year now and have had issues with them one time. And the one time they were already contacting all the customers about a situation. Great internet and good customer service. read more

This is a shoddy, unproven internet provider. When I used their service for internet I had to pay for several speed upgrades, several technician visits, and a brand new router just to get my service to be tolerable. My devices never showed the internet speeds I was paying for. Evenings and other high traffic times cause their services to slow tremendously because you are sharing a grid with all your neighbors. Furthermore when I tried to switch providers, I knew I needed to cancel 30 days before I wanted to end my service. I did this and was still billed an additional month. When I called to check in with them, they said they had no record of me calling to cancel and billed me an additional month because I had to give them 30 days notice. DO NOT EVEN CONSIDER UNLESS YOU WANT A SERVICE AND BILLING NIGHTMARE. This company is small and shitty. read more

It is frustrating paying $60+ per month and having constant small disrupts in service. NOW the small disrupts have moved a rung down to no phone service at all, I had to depend on the kindness of strangers to allow me use of their phone to call Advanced Stream only to be told "everything looks fine on their end." It seems Advanced Stream's idea of customer service is for the customer to do all the work. First pull out a wire and put it back in, try it again if it does not work the first time, bring the box in to have it evaluated, if it still does not work MAYBE they will send someone out. Yes, they still expect me to pay the full $60+ a month without any refund. Why? Well it's not their fault I have no dial tone, cannot call out, and cannot receive calls or messages, because "everything looks fine on their end!" read more

I purchased a full year of internet service at a discounted rate in September. Then in early January began receiving bills demanding more money. They explained that even though I paid a lump sum for one year of internet service, this only applied to September through December, and that a new year means new charges. Not even Comcast would have the nerve to run such a bald-faced lie in the name of a 'promotion.' I should have known they were bush league by their horrible website. read more

Have been with the usual big corporate providers and got the usual disappointing service and speeds not to mention stressful complications. Advanced Stream has sent me none of that over the past 9 months I have been with them and the speeds are as woohoooooey fast as I could hope for at a very reasonable price. I would recommend this company to any of my friends looking to swtich. read more