The service is exceptional, demonstrating a high level of reliability. Uploads and downloads are…read moreimpressively quick, making it a convenient choice for users. Overall, it delivers a seamless experience that stands out.

We switched to Advanced Stream a few years ago and are very pleased with the service. Very few…read moreoutages but the repairs are dealt with promptly. Customer Service is always great, they're always there and go the extra mile to give you the help you need.

Justine was fantastic! Unfortunately, we had already been to one Xfinity store and they were out of…read morethe phone I wanted, so we were told to go to this location and they were also out of it. They're definitely needs to be a system to check who has what phones in stock. I ended up getting a different phone and I don't love it, but I don't want to go to the hassle of paying to return it.

Was told to come in and switch for a newer modem.....it wasn't in a box, just shrink…read morewrapped.......go figure, turn out it's defective. Now instead of slow internet, I'm down to no internet. Customer service was more focused on telling me about the possibility of services charges "if" it turns out to be an issue at my house......biache, things were working with the old modem!!! The only change is the new modem, so how would it be an issue with my house?!? Now I'm stuck with NO internet till Tuesday......can anyone spell "migration"?

CenturyLink no longer services our area, but gave us no notice. Just turned off our service and…read morethat was that. We only noticed much later that we had no dial tone.

In early December, my elderly in-laws asked for my help because their CenturyLink DSL service (both…read morephone and internet) was down. When I connected to their Wi-Fi, I discovered a CenturyLink splash page bluntly informing them their service was being discontinued, and they'd need to switch to Quantum Fiber, CenturyLink's supposed "sister company." Without warning, CenturyLink had already cut their service. After examining their modem's setup page and confirming the service was dead, I called Quantum Fiber on their behalf and scheduled an appointment to install fiber at their house. The earliest available appointment was December 18th. When the Quantum technician finally arrived, they took one look and declared, "Oh, we're going to need to dig a cable to the house. We'll do it after the holidays." No firm date, no follow-up plan--just a vague "after the holidays." The holidays came and went. Still nothing. In the meantime, I reached out to CenturyLink to at least reconnect their phone service, as my in-laws--both elderly and not comfortable using cell phones--had no way to make calls. CenturyLink flatly refused, despite their old modem showing the DSL status as "connected." A manager dismissed me with a hollow apology: "As much as we'd love to help, we just can't reconnect the phone now that it's swapped over to Quantum." Weeks later, my mother-in-law called CenturyLink directly and was told, "Oh, this isn't right. We can reconnect your phone until Quantum finishes the install." That was two weeks ago. Despite repeated assurances that it would take no more than three business days, nothing has been resolved. To add insult to injury, Quantum already has their payment information on file from the initial setup process, yet they've done absolutely nothing to deliver service. This entire experience has been a masterclass in incompetence, finger-pointing, and customer neglect. CenturyLink and Quantum Fiber are two sides of the same broken coin, and neither company seems capable of basic communication, let alone providing reliable service. I wouldn't touch either of these companies with a 10-foot Ethernet cable. If you value your time, money, or sanity, stay far, far away. I'm also now exploring potential legal options, because leaving elderly customers without phone or internet for over a month is not just negligent--it's disgraceful.

I had a wonderful experience with Carter today. Carter was very knowledgeable, kind, fun, and…read moreprofessional. I highly recommend asking for Carter if you visit this location!

We visited this location to switch from t-mobile. We were there for about 2-3 hours. (Like the…read morenightmare of buying a car!) we were never given paperwork to tell us exactly what we were going to pay per month. We wanted our bill to be at least cheaper than our bill from the other carrier. This was the worst experience I think we have ever had with a cell carrier. I wish we never changed!!

Got my installation fee waived, friendly employees that care about you and will help you find the…read morebest deal, not necessarily the one that costs the most.

From the owner: Best Connect (formerly EL RAFA ) is a family owned business that has been serving the South Puget…read moreSound area for over 8 years, by bringing customers the best in TV and Internet services. Our customers are residential and commercial. We pride ourselves on outstanding customer service, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today and we can set you up tomorrow (next day install is subject to availability). Ask for a Spanish assistant.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.