Very good folks, an employee was trying to help me out and broke a part, he contacted the manager…read moreand a replacement Toyota part was ordered and delivered to me next day. Manager called me and I picked it up. That's a good service oriented team.

The store manager Autumn, is absolutely not knowledgeable, extremely disrespectful and very very…read moreargumentative. First I walk into the store and get a dirty look from them, and I then try warranting a o ring that was part of an O ring kit and Autumn then said their not doing it when every other oreilly's store has done it EVERYTIME, she then says that a secondary issue caused the O ring to expand which was my reason to warranty swap it, and nothing secondary would cause it to expand. Second time I go in for a part, and I try and price match it because oreilly's wanted 1770$ and another store wanted 633$. I then look at the part and then see below a part number that MATCHED the other auto stores part number , ford parts has a secondary number underneath their parts on most and that interchanges the part numbers. Autumn then said she called the other store and still continued to tell me that isn't the correct part number and to go to another store, absolutely ridiculous and not respectful. I would advise anyone to not work with that person because she was insanely disrespectful, not knowledgeable, and rude. She tried arguing with me telling me the part numbers don't match when I clearly showed they do!

My customer loyalty remains with this auto parts store for many reasons...Outstanding customer…read moreservice (especially manager Shelby and Justin), attentiveness, product selection, and highly knowledgeable employees. I am "automotive challenged" yet each time I need help they're patient, willing to explain things in a way I can understand and help with diagnostics whenever possible. As a senior, I recently found myself quite challenged as the first time ever solely responsible for and needing to learn about caring for my older car. But each time the staff here have taught me valuable things, leaving less anxious, more confident and eager to learn more. At this Auto Zone the level of care and concern for customer's well-being I've not commonly found in businesses today. I'm grateful and a forever loyal fan!

This is by far the best experience I have ever had at an AutoZone. I already had a horrible day…read morefinding out my batteries had to be replaced. I was dreading the cost and it seemed like the day was starting off on the wrong foot. The clerk ("Shelby) found the two replacement batteries immediately before you could say "lickety-split". Not only that, she looked on historical purchase records (attached to my phone number) and informed me that my warranty was still in effect for the batteries I had to replace, and brought it to my attention. So not only did I get excellent service, I came out of the store feeling like the world was lifted off my shoulders (the expense of the 2 new batteries was now offset). When I came back with the old batteries, she was outside helping another customer with light bulb replacement, and she remembered me immediately and greeted me. I just can enough good things about this employee "Shelby"! If she is a manager, then GREAT. But if I was in upper management, I would keep her on track to be more than just a single store manager. She is that very hard to find "needle in they haystack" for Autozone.

I want to update my previous review. I went in to get a new battery and cabin air filter. Luis was…read morevery friendly and knowledge and tried to help me replace the battery but a completely corroded nut stood in the way. I appreciate his help and willingness to do what he could for me and I will continue to come back here. Everyone on shift today was very nice. Thanks Luis!

good folks, an employee was trying to help me out and broke a part, he contacted the manager and a…read morereplacement Toyota part was ordered and delivered to me next day.

This store is great wonderful service and very kind and informative they've helped me with…read moreheadlights a few times and i always have a great experience!

O'Reilly is the only place locally that had the particular gasket I needed. It cost $1, which is…read moreactually on the pricey side for it, but since they had it, I was happy to get it. Employees are helpful and knowledgeable. The store is clean and well maintained. It is also conveniently located close by other major businesses. The only minor gripe is the parking lot; it is small, and parking space paint lines have all completely worn away.

The employees enjoy their jobs and they are knowledgeable and helpful. I buy wiper blades and car…read morecabin filters there.

Tony's has a really large selection of everything one might need for their car, and if they don't…read morehave it in stock, they can get it, generally very quickly. I stopped in on a Sunday to get spark plugs for my car, and they didn't have them in stock. The extremely helpful and personable person who helped me explained that he didn't have them in stock, and offered two options. He said I could run down to Cost Less Auto Parts and get them there, because that's where he was ordering them from, or I could come back in the morning, and they'd have them for me. I was extremely appreciative of his transparency, and opted to come back in the morning. One thing that really impressed me about the person who helped me is that I was next in line while he tended to a customer. While he took care of that customer, the phone rang, and he answered, asking the caller to "please hold". After he finished with his customer, he called me over to the counter. I asked, "Do you need to get that call?", and he responded, "No. You were here before they called. They're next." That was really impressive! I cannot count the number of times employees tending to me ignored me the instant a phone call came in, when they really should have done exactly what the Tony's Auto Parts employee did for me. The next morning, I called to see if my spark plugs had arrived, and the person who helped me was extremely helpful, friendly, and professional. He checked and confirmed that my spark plugs had arrived. When I got to the store, the person who called me to the counter was the same person I'd spoken with on the phone, and he grabbed my spark plugs and got them to me immediately. I asked if they sold dielectric grease and anti-seize, and he said that they did. He then went to the aisle that had them, grabbed a tube of each, and brought them to me at the counter. He said that they were out of the small pouches of anti-seize, but I didn't need the big tube. He double-checked, and found more of the tiny pouches, and sold me one of those. He could have directed me to the aisle to fend for myself, but he really did an awesome job of providing outstanding customer service. The store is much larger on the inside than it looks from the outside, and they offer a much larger inventory of miscellaneous parts than you'll find at the big chains (such as a HUGE selection of hardware of various grades, racing fuel, specialty tools, etc.). I'm very impressed with Tony's Auto Parts, and will probably be stopping by very regularly since my car's now out of warranty. Tony's definitely feels like a more personal, personable, and "home town" parts store than the big chains, and that is a great thing!

Amazing experience, this evening. Tim was exceptional, his…read moreknowledge, customer service and guidance was impeccable. I'm a single woman and it's nice to be able to trust a professional. Kudos, Tim

This is our go to auto parts store! The store is clean and it has a very large variety of items…read more They have a large parking lot and the customer service counter (where they look up specific car parts) employees are always friendly and helpful. You can even call ahead and have them check on a part, and if they have it in stock, they'll hold it for you. Super nice and convenient. The prices are affordable and almost always cheaper than other auto parts store. Highly recommend Cost Less!

Horrible customer service like other folks have mentioned. I asked for a specific fuse part, they…read morepointed me at the isle. I couldn't find it so asked for help again. They said it's there. Finally after 15mins the short white manager dude came and found an empty spot when the fuse used to be. Also, they will pull every possible BS not to issue you a refund. Very rude if you don't have the receipt even u have the debit card and tied to ur business account. I just closed my account there and moved to O'rilley across the street.

8:10 pm and they have the part I needed, go to pay for part and the employee said sorry no cash…read moreafter 8 because he didn't want to recount the till. This was BS and I will not support any company that refuses to take real currency! seemed like he was more worried about his boyfriend that was working on his "the employees" truck in the parking lot!

Everyone here was so helpful this morning. Amanda was exceptional in her customer service…read more Would definitely recommend this company. Only complaint is that they need more parking space as they are so busy. Great people to work with

Prices are out of control most parts are more expensive than brand new. It's insane how much they…read morecharge for parts you did your labor for

Was quickly and efficiently sold product. Service: 5 STARS…read more and then... Opened box and saw this product wouldn't fit, came back to store. Cons. Some Staff. Lack of problem-solving. "We don't have it, go somewhere else." Really difficult to talk to. Service: 0 STARS. Funny. Someone in passing offered a solution "try putting it on anyway, it's a common part that should fit many cars". Imagine telling someone to screw on a big Gatorade cap onto a smaller, unscrewable Sparkling Apple Cider bottle (it should just snap on). Still, they were trying to be helpful and perhaps didn't see how different the products were. Thankfully I was offered a return. Service: +0.5 Pros. Shelby M. to the rescue. The only reason I'm pulling 4 stars for this place. Had a pleasant manner with customer-first mentality. After completing the return, she was open to trying different searches in the system. Understood the dilemma of product not fitting. Suggested trying another search parameter, found exactly what we needed in the system and in their inventory. Boom. Happy happy customer. Thank you Shelby M. for turning it around with your expertise and actually caring about people. Final Autozone Service: 4 STARS Having trouble finding a part? ask for Shelby M.