My experience may meet the definition of consumer fraud under Illinois law, and I am pursuing legal…read moreaction. They sold me a car with a known issue, misrepresented its condition-putting my safety at risk-and refused to replace the failed parts when the car broke down just a few thousand miles later. The full story: I bought a used Tesla here in October 2024. There was a steering alert on the dash--salesperson Ibrahim said he would fix it. After I got home (an hour away), the alert returned. Ibrahim told me the car was in great condition (which was materially false) and that the warning just needed to be reset. A few thousand miles later, the car became inoperable. Tesla confirmed the issue was due to worn suspension parts that existed when I bought the car and quoted me over $3,000 for repairs. The dealership marked the warranty disclosure as "N/A" and failed to note any defects, which I've since learned may violate Illinois law (815 ILCS 505/2L) because the car had under 100,000 miles. They refused to cover repairs--even if I used their own shop. Their service lead, Omar, quoted me over $1,300 to fix it. I've also since learned of multiple lawsuits pending against Driven Auto Sales across the U.S.

For the East Dundee location:…read more The team at Driven Auto are generally personable and willing to help. We specifically came for a vehicle that they had listed on their website that was within our price range. Adam was kind (we felt no pressure) and went on a separate test drive with both me and my husband as we had our baby with us and weren't able to all go at the same time. The purchase process was fairly easy and we were happy to walk away with a new to us car that same day. After driving the vehicle home, we started to notice a grinding/clanking noise. It progressed and continue to get louder, so I called as I was concerned that it could be a significant safety issue. They got us in the following Monday and were able to determine that the front passenger side control arm needed to be replaced. We are grateful that they got us in quickly and replaced this free of charge. Unfortunately, there are a few issues that we are still having with the vehicle. The active noise cancelation system (ANC) has a microphone issue. Instead of reducing road noise, it is amplifying it when accelerating between 25-35 mph. My husband pointed this out when we brought the vehicle back for the control arm, but they were unable to fix that component. Also, during our test drive we noticed a noise that sounded similarly to an electronic deadbolt locking/unlocking (gear grind) when locking/unlocking the car. This was something my husband asked about but was told it was normal. Unfortunately, however it is not normal and it is actually a failing fuel lid actuator that we will need to replace as well. A few other issues have included tire sensor and display screen connectivity issues. I know what you are thinking... you bought a used car, expect issues. Yes, yes I know. This is just a warning for due diligence, as I'm not sure what type of service checks are done before these vehicles are listed. Lastly, the only other issue is the "I Owe, You Owe" contract. This was something we were asked to sign with the promise that the dealership would provide us a second key to our vehicle within 30 days. I made multiple requests regarding this, with the last 3 requests being within the last week of that 30 day contract. On the two occasions that I spoke with Max, who had also signed the "I Owe, You Owe" contract, he had told me he had been too busy over the last few weeks to call about a second key, but would get it taken care of. This is frustrating as I guarantee if we had "owed" something, and didn't follow up within 30 days, this dealership wouldn't have taken that lightly. Thank you for coming to my Ted Talk. Good luck with your used car buying search.

I was never a fan of the car selling/buying process but Carmax changed that…read more We were offered a very fair amount for our car and the process was quick and easy. I think the young woman helping us was Alia. I hope I got her name right. At any rate, she was very friendly and kind and patient and worked quickly to get us in and out of there. I would highly recommend the Oak lawn Carmax and would not hesitate to use them again in the future.

I came in ready to purchase a car I had seen online, but immediately felt uncomfortable because the…read moremale salesperson at the front desk was staring me up and down. I politely asked if I could work with a female salesperson instead. A man I believe was a manager, possibly Dave, then told me, "Here at CarMax, customers cannot pick their salesperson just like we cannot pick our customers." That response was completely inappropriate. I did not feel comfortable test-driving with someone who had already made me feel sexualized and uncomfortable. I left and purchased my vehicle elsewhere. Customers should be made to feel safe and respected, not embarrassed for asking to work with someone they feel comfortable with.

Drove 40 minutes to Webb from the city on a Saturday morning to look at a 2010 Lexus HS250h with…read more71K miles I saw on cars.com that I had been looking at for about two weeks but that the dealer had just dropped the price on to move the day prior. Was in and out with the vehicle in about an hour after a test drive, a request that they let me take the vehicle to a nearby mechanic I found on Yelp (John's Automotive FTW!) to make sure it had a relatively clean bill of health and no surprises. The guys also threw in a full tank of gas and a car wash before I left. Was treated really well. Thanks Webb staff.

My husband and I got our suv from Webb Auto Outlet and everything went so smoothly. The staff at…read morethis dealership was fantastic and had great attitudes. We work with Sam and he went up and beyond for us. We honestly feel like we made friends. Very knowledgeable hard-working people here. I highly recommend.

It's seems they by car but don't put much effort into may repairs before trying to flip them. My…read morecar came with a cracked windshield that said they would fix but once the crack spreader it the refused and i had to pay out of pocket to replace it. They were pretty nice and family oriented in the beginning but after the purchase they blew me off like I was a stepchild. Been waiting on a returned call from the owner bill for 2 months now and still nothing. When I call he never there. They so called fixed the burning smell coming into my car but it returned just 3 days later. Good deal on the car but too many problems in the first week. Sway bar links need to be replaced but the seller Ibrahim said it just needed a wheel alignment but that was incorrect. Only person that has been consistent and talking to me is Omar but he can't do nothing with out bills approval.

One of the worse experiences of buying a car. The tires were bald on the vehicle and they would not…read morereplace them or come down on price knowing that I would need to do so. After getting to drive the car on the highway it had a horrible front end shake. Tried speaking with the sales person and that went nowhere at all. Put up a review and a manager called. He would not pay for the tires after having to bring it to Tesla and having it looked over. Kept saying he could get tires for $500...then why wouldn't you put new ones on a $30,000 car you're selling? The tires are $300 a piece and he kept saying he would give me $400 which is laughable. Then after an irritating phone call goes up to $600 lol after I had to spend $1800 on a car driven off their lot. This place is an absolute scam and just another crooked dealership. They just want their money and to get you out of the door and want nothing to do with you after and won't own up to their mistake. Stay away if possible and move on like they do!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

First rate service! From the initial call after my accident, Michelle and the rest of the team went…read moreabove and beyond to get my car back to me. Extremely helpful through the whole process and made the experience a lot less stressful. The repairs were quick and detailed, my car came back looking brand new!

This place will never have my business again. I took my brand-new truck to get repaired here, come…read moreto find out they recycled one of the parts that they charged for but was supposed to be replaced. Not only that, but they also used an incorrect bolt during the repair causing additional damage. If a screw was lost or misplaced, they should have contacted the insurance or me to ensure repair would be completed with correct screws. I went back to address the issue thinking they would correct their mistake, but they did not. Their customer service was unacceptable. They accused me of causing the damage! Very unprofessional and did not take accountability. This auto shop will be contacted by my insurance for the dishonest and unprofessional repair performed on my vehicle.

They were very nice, no pressure, an enjoyment to work with!…read more My daughter bought a 2012 Nissan Versa and as a concerned Dad, I accompanied her at the dealership and was happy I did!! Thanks to GM Greg, Salesman Mark and the cool financing guy with a lot of experience who got us the best rate! Thank you all!! George & my Daughter Lizzy

I had a terrible, disappointing, and frustrating experience that made me absolutely furious with…read morethe interaction I had with Tommy and Johnny at Midway Autohaus, 7405 S Harlem Ave, Bridgeview, IL 60455 After purchasing a vehicle, I was informed by Tommy during the third week of my possession of the vehicle that my financing had not been approved. Tommy then texted me, threatening me to go back to the dealership or else he would void the plates or put the car out for repo. I told him I couldn't go during workdays, so I scheduled an appointment for Saturday the 18th of July. At the dealership, I was told that for me to be able to keep the car, I should sign a new contract with different financing terms and make an additional down payment. I found these new demands ridiculous and unreasonable, and they raised significant red flags and serious concerns about the legitimacy of the transaction. As a result, I declined to sign the new contract and instead requested that the transaction be unwound. Immediately, Tommy got very agitated and raised his voice, saying that the dealership would keep my down payment. When I asked Tommy to show me which part of the contract allows him to keep my down payment, he refused to tell me. I reviewed the purchase contract I was provided, and I could not find any provision that would allow the dealership to retain my down payment under these circumstances. He said he had a document signed by me that allows him to keep the down payment. When I asked him to show it to me, he refused. This document was not included in the list of documents I received when I signed the contract. He then requested another employee to block the car in the lot. At this point, he was yelling at my mother and me. He literally forced us out of his office and threatened to call the police on us, saying that I would go to jail, which I found shocking. He then attempted to leave the building but later returned to his office, shut the door on us, and hid there. He made one of his co-workers, who identified himself as Johnny (the same one who blocked the car), talk to us because, for whatever reason, he could no longer speak to us. I was not provided with any written receipt or documentation acknowledging that the dealership had possession of the vehicle. I also requested copies of all documents I had signed, including a document the Midway Autohaus claimed allowed them to keep part or all of my down payment. Still, Tommy and Johnny refused to provide me with a copy. I contacted the police to document the situation, but they advised it was a civil matter. I have since requested all documentation in writing, but they have not responded. My biggest concern is the return of my down payment. Despite the financing falling through and my request to unwind the transaction, Tommy claimed that Midway Autohaus would keep my entire down payment and refused to provide the document he said authorized them to do so. As a customer, I genuinely feel like I got SCAMMED. No customer should ever have to fight to recover their own money or be denied copies of documents they signed. Based on my experience, I strongly urge anyone considering doing business with Midway Autohaus to proceed with extreme caution. Read every document carefully, insist on receiving copies of everything you sign, and do not rely on verbal promises. I wish I had chosen a different dealership, and I hope this review helps others avoid going through what I experienced. I have also sent a formal email requesting copies of the documents related to my transaction and an explanation regarding my down payment. Still, I have not received any response from Tommy. I sincerely hope someone from Midway Autohaus management or ownership will review this matter, contact me directly, and work toward a fair resolution. I would much rather resolve this issue professionally than continue escalating it through consumer protection agencies and other appropriate channels.

They turn the mileage back before they sell you the vehicle. These guys are scammers.read more

Still waiting on my title for my vehicle. It has been 3 months. Purchased a 2013 Tesla model s…read more Vehicle has multiple minor issues that were not detailed in listing. Be healthily skeptical of this dealer, have had to get the secretary state police involved. Will update review as the situation progresses.

The best , friendly, helpful, good people , you will be in safe hands . They have a lot of cars .read more

From the owner: We use proper English!read more

Thank you to Eddie and Chris for the best car buying experience. We purchased a car for our…read moredaughter and Eddie was understanding of our needs and found a perfect fit without pressure. The whole process was seamless and they have definitely stood by their word as an honest and trustworthy dealership. The car buying process can be overwhelming in making sure you are getting a safe well priced vehicle and Auto Mode delivered. We will definitely refer Eddie to friends and will be looking to them for our next purchase too. Thank you.

I wish I could give this place ZERO stars. I was sold an outright LEMON vehicle!! I purchased a…read more2015 GMC Terrain July 29th 2022 for $12,600 CASH! the dealership would not entertain any kind of negotiation on the price. I was promised car mats (which never arrived). Upon signing paperwork I went to drive my new vehicle off the lot and the check engine light came on!! I was assured by Eddie that it was only a sensor and that they would come pick up my vehicle themselves to have it replaced. 2 days later Eddie appeared on my doorstep to retrieve my vehicle to have it worked on. 3days later Eddie returned with my vehicle handed me my keys and stated "we also gave it a complimentary oil change" which I found odd since I hadn't found there to be an issue with the oil and I assumed an oil change would have been performed prior to selling the vehicle. 1 week later my oil was completely empty!! I called Auto Mode to speak with Eddie and ask if he had in fact had the oil changed and if there was any issues when it was, Eddie's response "no nothing wrong" I explained the issue I was having and Eddie responded " well on the GMC website the very first thing that appears is these 2015 models do burn oil but you should be fine I have to add oil every now and then to my own personal vehicle". Now at this point we are well past the 15 day 500mile warranty! Fast forward to January 2023 I have since July 2022 had to purchase well over 44 quarts of oil (4 quarts every 2 weeks) AND advised as of recently that there is internal engine damage resulting in me needing an entirely NEW ENGINE!!! Thank you Auto Mode USA Eddie and Chris for the absolute worst used car purchasing experience EVER!!! Sincerely, A Single MOM of 2 kids!!!