This review is for one particular situation that took WAY too long to resolve. My aunt is living in…read morememory care and was sharing rooms with her sister, my mother, until my mother passed away. My got a new roommate and they did not get along. A single room became available and our family decided to move our aunt. Clearwater was told on a Friday at noon we would move our aunt on Tuesday. When we arrived Tuesday morning to move our aunt, there were no rooms keys for her room. Staff said they would work on getting keys made. Despite checking several times throughout the day for keys, no keys were available. This meant my aunt had to find leave her room unlocked when leaving her room and go find staff to lock her room. I contacted Clearwater the next day, Wednesday, and still no keys had been made. One excuse is that the person who makes/has access to keys was on vacation. (No one person should be in control of all room keys in a senior assisted living and memory care facility.) I went out of town for a couple of days. When I went by Saturday morning, 4 days after my aunt moved to her new room, no keys had been made. When I spoke with staff, I reiterated it was unacceptable. I also told them I would be writing a review and contacting their corporate office. Within an hour, keys were made and the problem was rectified. Clearwater was given four days notice my aunt was moving to a room that had been unoccupied for several days or more. Even after moving, it took four days and my stating I was going to contact their corporate offices to get keys made for her room. Unacceptable.

Clearwater at Glendora California is a wonderful assisted living residence !…read moreWonderful residents and staff and a very peaceful setting! Highly recommended for those looking for the perfect assisted living residence! A family friend is a resident and he tells us it's a great place to be! Lots of staff,activities,quiet and peaceful-excellent food and beverages! They also have great resident events like Guys and Gasoline Living Legends Car Shows! . . . #clearwateratglendora #godisgood #assistedliving #seniorcare #seniorlivingcommunity #seetheusa #golden years #activeadults #carshows #guysandgasoline #gregsharp #livinglegends

My mother, who had severe dementia, spent the last five months of her life at the Grove at Covina,…read morewhere Lisa, Summer, and Jamie went above and beyond my expectations to give her the best care possible. Mom really came out of her shell and never stopped smiling and cracking jokes as they loved, pampered, and went out of their way to make sure they understood just what Mom needed when she could not communicate clearly. Lisa is very protective and makes sure that all her residents feel safe and loved, which is crucial in order for people with dementia to live their fullest life. I am forever grateful to have found the Grove at Covina, and for the joyful times Mom experienced there, including her 91st birthday, just days before she went to heaven.

My family and I are traumatized from this place. My 85 year old cancer diagnosed grandmother stayed…read morehere for two nights. My family and I picked her up for dinner. While at dinner she expressed the experience she had had the two nights she was there. As my folks am I returned her to the house after dinner the owners daughter Summer raised her voice at us calling my grandmother all sorts of ungodly words such as 'evil' the daughter proceeded to raise her voice at us telling us that my grandmother was "unwanted" and that "she was not welcome here". All said in-front of her mother Lisa, who owns the business. Lisas response was just short of a shrug saying, "we're and family business". The owner was apologetic for her daughter Summers lack of professionalism. We were beyond baffled and dumbfounded by the interaction. I packed my grandmothers belongings as quickly as I could and we moved her out of the house immediately. If Summer spoke to use like that I am sickened to my stomach thinking of how she must have treated my sick grandmother while no one was around. Do not pay for the "room with attached bathroom". My family paid for the bedroom with the private bathroom. Come to find out the bathroom had two doors, one that led to the hallway and one to her room. The restroom was locked from the hallway side so she couldn't access it from her room. Besides the private bathroom being any but private it wasn't ADA compliant and she could not get her walker through the doorway. Since my grandmother did not have access to the attached restroom we were paying for, the owners thought putting a bedside commode would suffice. This house is every families worst nightmare when it comes to their elderly loved one.

Stunned at the disregard for patient safety. I would not send my parents to this location. I work…read morein patient transport and although I can look past the rude interactions with certain staff members, I'm in awe of the sketchy circumstances they create in order to push out patients to where they insist on transporting; regardless of patients' wellbeing. It's been too many times that I've encountered this to not speak up and warn potential families.

When looking into any facility that is portraying the service of care always look at the most…read moreminute things like, is the floor dirty, are there stains on the walls? Etc. That said if the facility cannot keep up with those basic items of maintenance, how would you expect them to care for someone whom you Love and hold near and dear to your heart. Upon review I've come to know that this place provides sincere care and what that means is the "certified nurse assistants" whom hustle and bustle up and down those halls to answer call lights, feed, change, read to their patients and so much more is what makes this facility worth writing about. It's not the registered nurses, or the dietician's or the LVN's those people you'll find sitting behind a desk somewhere hiding out I can only imagine because their lazy. The CNA's are what make Royal Crest the best! Get to know them for they will be the ones whom are providing that 24-hour around the clock care that will be issued to your loved ones they are the unspoken of heros in this place so before committing always do your due diligence and check this place out.

Our family had the opportunity to utilize the services provided by La Verne Manor on three separate…read moreoccasions and times. Two of the cases required Hospice Care. We are repeat customers and would highly recommend this facility. The facility is clean, safe, and the staff is very professional. Mike Tanada, Director, is very knowledgeable, experienced and goes the extra mile for the patients and the family. He was in constant communication regarding the patient care, needs , and concerns. I transferred my Dad from a facility in Bellflower that was in no way comparable to the quality of service received and provided by La Verne Manor. It was a huge relief for our family. I would highly recommend La Verne Manor. Our family is grateful and blessed to have met Mike and La Verne Manor.

INFESTED WITH BED BUGS!!! Keep your family and anyone you love away from this place. The staff know…read moreexactly what is going on and act like they have no clue and are completely oblivious that everyone and every bed and every sheet are completely infested with bed bugs. The food is terrible and these individuals that live here and call it home deserve so beyond much better!

We have a very nice, thoughtful and tidy companion. We appreciate the flexibility of hours. The…read moreoffice staff is also very kind and accommodating.

I wanted to make sure I gave a shout out to Visiting Angels/Murrieta. Starting with my first phone…read morecall with Angela, she was so kind, patient and extremely informative about what they do and how the program works. Sometimes you just don't know what questions to ask. I cannot tell you how much I appreciated her. My call was also followed up by Greg B, Director. He was also very kind and added an entirely new layer of options after explaining to him about the recent status of my Dads health. Visiting Angels is not an option for our family at this moment, but I would not hesitate to call on them if the situation changes.

My loved one lived here during his final 6 months of life. I can't praise this business highly…read moreenough. The staff makes all the difference. They are caring, kind folks who really do their best. There is a daytime nurse who oversees the care. She runs a tight ship and creates an incredibly strong team. The facility is nice, clean and smells good. The meal choices are varied and delicious. I'd highly recommend this assisted-living facility to anyone who has a need for it.

Love visiting my family member Lupe. Everyone works here. Yasss. The help is very friendly,…read morecaring and immaculately clean. I eat here also for a fee of 10.00 for breakfast. Pretty delicious here. The burgers are delicious as well. I really love this place for my family member as i know she's in a beautiful place. She was able to bring her own personal furniture so that she feels at home. They have a library and TV room, game room, entertainment here as well. I highly recommend this business for friends and family.