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    Aerus

    5.0 (1 review)
    Closed 9:00 am - 2:00 pm

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    6 years ago

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    Buy Rite Appliances - Business card

    Buy Rite Appliances

    (141 reviews)

    Westside

    Round 3 This morning they came back, and now it's something…read moreelse. I'm not sure how. The tech advised me last time that they were to order a weight, screws, and a tub. Today, the tech came with only the screws and the weight, no tub. Then he tells my husband it's the tub. Why was this not ordered when I was informed it would be? So now, 45 days with no washer. I don't understand how you tell someone you plan to do something and you don't. How do you run a business? I have filed a third-party complaint with RC Wiley, and I filed a BBB report they are listed as a F business anyways for not responding to complaints. This is ridiculous. With all that said and done, you billed RC Wiley 1200, a brand-new washer. Instead, you billed them three times for service calls and then sent a huge bill which you knew would prompt them to replace my washer. This should have been done the first time you came. Horrible service and practice. RC Wiley informed me for next time just tell them not to use Buy Rite for services and they will use someone else

    These guys are the worst. They come out to your house to waste your time. Tell you something is…read morefixed when it's not. Then when you call them back to tell them nothing was repaired, they tell you they've ordered your parts and that's the last time you'll hear from them. No one picks up the phone over there... I called whirlpool to complain and they said that Buy Rite closed the ticket as "completed". WTF... I am on the phone right now with Whirlpool requesting a new service provider. Wish me luck!

    Fuse HVAC & Appliance Repair Las Vegas - HVAC Install/ HVAC Installation/Hvac repair/AC repair/AC installation/Commercial HVAC/Commercial Refrigeration

    Fuse HVAC & Appliance Repair Las Vegas

    (90 reviews)

    Southeast

    Fuse was great, Andre provided great customer service and was very knowledgeable- he answered all…read moremy questions and gave great tips for future prevention. I really appreciate how quickly they were able to fit me into their schedule, and deliver great service. I will certainly use them again, and recommend them to anyone looking for great value contractor!

    was very very satisfied with this service and would recommend this business to anyone! my samsung…read morebespoke washing machine and samsung dishwasher were both not working. andre was very professional and kind, he is very thorough in explaining how they work normally and the parts that werent working. they also work with oem parts which have a one year warranty. $50 for the consultation but since i went through which the service, it was waived. most places seem to have this but $50 was the cheapest option i found! he was really transparent about the problem with my washing machine, which was that he needed help taking down the stacked unit. many other companies would charge a lot for the manpower, which is true since even contracted companies with samsung would not deal with my stacked unit. luckily i had two guys in my family who could help, which is great. andres transparency was really nice and i dont know how many companies would have offered that option instead of trying to charge the additional manpower. it was $140 for the part, $180 for the labor. he let me know that the dishwasher job was actually relatively easy and that since my dad had already fixed another thing on it, he would likely be able to do it too. he showed me the name of the part and where to get it from! on service day he let me know his eta, and immediately got to work. he is fairly clean and works pretty quiet. andre got the job done in about 2 hours. the service was very professional and organized and i would gladly use them again!

    Appliance Repair Experts - Samsung counter depth refrigerator freezer

    Appliance Repair Experts

    (344 reviews)

    Northwest

    Had the greatest experience with our technician, Nick, he quickly diagnosed two issues we were…read morehaving: a leaky ice maker in our LG fridge/ freezer; and a bad water pump on our LG clothes washer. He had the pump stocked on his truck and installed it in under a half hour! He also got the replacement ice maker on order and I'm looking forward to him returning to install it. Nick was professional, courteous and quite friendly. Thanks ARE and especially Nick! With four people in our home, a downed washer would be a nightmare, only sweet dreams for us tonight

    I called a technician to repair my GE front-load washer and asked for an estimated repair cost…read morebefore scheduling the visit. I was told it would likely be around $150-$200. However, when the technician arrived at my house, they quoted $550 for the exact same issue I had already described over the phone. If I had been told upfront that the repair could cost this much, I would not have scheduled the appointment. Because I declined the repair, they still charged me a $100 inspection fee. This experience was very disappointing due to the lack of transparency about the pricing. Clear and honest estimates should be provided before sending a technician so customers can make an informed decision. For your information, I did called GE before calling these tech, the extended warranty is $350 to cover everything. My GE washer is front load purchased by 2022.

    Starship Hubskyi

    Starship Hubskyi

    (36 reviews)

    I am beyond frustrated with the service--or lack thereof--provided by this company. My dishwasher…read morehas been out of commission for 2.5 weeks, and after multiple visits and hundreds of dollars, it is still not working. The entire experience was a disaster from the start. The technician failed to show up on time for the initial appointment. When he finally arrived and performed the "repair," he actually managed to break the drain line. This required a follow-up visit, which only added to the downtime and my growing frustration. To make matters worse, after paying $275 for what I thought was a completed fix, I realized the unit still wasn't functioning. When I reached out to the company to resolve this, I was told it would cost an **additional $275** on top of what I had already paid. When I questioned this, the administration was incredibly unprofessional. The admin became rude and dismissive, claiming they were giving me a "40% discount"--which felt like a slap in the face given the machine was never fixed to begin with. They even had the audacity to tell me it was "my fault" for not checking the technician's work more thoroughly while he was there. It is not the customer's job to perform quality control on a professional repair. Now, I am back at square one, out $275, and having to figure out a new issue caused by their incompetence. I strongly advise staying away from this company. Save your money and your sanity; go with someone who is punctual, skilled, and actually values their customers. **Will not recommend.** Update. Now 4/19 the dishwasher is completely stuck in heavy cycle and not starting at all. You can say all you want about your "professional repair", but at this point it's easier to get a new dishwasher than keep paying for every part to be replaced at extra cost. The technician had to comeback several times over 2.5 weeks and it's still broken. I reached out to your technician initially to request additional repair but asked for another person since the first guy who fixed my fridge awhile back did a great job. I started receiving messages from another person who never introduced himself and was extremely unprofessional, texting me rude messages and at this point I don't feel safe using you at all.

    Came quickly to check out a problem with my washer. The technician was friendly and went straight…read moreto work. Within a few minutes he was able to diagnose the issue and gave me recommendation on what I should do. I didn't feel he tried to oversell me and I thought he was really reasonable and honest in his advice. Although I didn't need them to return, I would use this company again in the future for appliance repair.

    Aerus - homeappliancerepair - Updated September 2026

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