Everyone at AFC who's working to repair water damage in our home has been great. So many moving parts, and Chad is wonderful about managing the project and checking in with us regularly for updates. Emmanuel, Paul and Christian worked super-hard in the heat to get the area ready for demolition on the Friday before July 4 weekend. Just wish the home warranty and insurance companies we're dealing with were as responsive and service-oriented as the guys at AFC are! read more

The team of David, Carlos, and Robert helped us out tremendously. A recent heavy rain storm clogged our French drain and inevitably flooded our warehouse. They got the water out, warehouse cleaned up, and their equipment in (fans and dehumidifier) fast. Their moisture equipment was a great help when identifying what areas of the drywall needed to be removed without ripping it all out. Thanks guys! 100 Percent Crew read more

AFC Flood and Fire - Leak entrance point behind the drywall - Damage Restoration Near Me - El Cajon, California

Had a big unexpected leak spring up over the labor day weekend. The crew at AFC came out that Saturday and have been doing all the heavy lifting since, including working directly with my insurance. The open and honest communication in particular has been excellent and very reassuring. A professional outfit with nice guys and hard workers. A big shout out to Jason, Bobby, Luis, Oscar, Cody and Robert. They've done a heck of a job. read more

I called afc to come see our water leak from upstairs bathroom. I had someone out within the hour They helped me with talking to my insurance. They turned a bad experience into an easy fix (priceless). Thank you AFC! read more

Carlos and Diego did an excellent job preparing our bathroom for construction. They were timely and respectful. They arrived wearing masks and shoe covers. I highly recommend their service. read more

AFC Flood and Fire - Preparation work - Damage Restoration Near Me - El Cajon, California

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If you have a flood and you need things cleaned up quickly, these guys may be the one for you. HOWEVER, I would not recommend them for any other work. I had a leak in the ceiling in the bathroom as well as the walls in my room. The work started in the middle of March and wasnt completely done till the end of May. I decided to finally write my review because after going back and forth between my insurance company and the other companies involved in this, the final payment was made by my insurance on Monday 8/3. Yes, I was down one bedroom and half a bath for two months and AFC could have cared less of course. I shouldn't have expected anything from a contracting company. Fred helped me at first and was great, helped me contact the insurance company and explain to them so they would be able to approve the claim. These guys will start working on your place before even getting any kind of approval from the insurance company. When I say they will start working on your property, I mean they start the same exact day you call them for a quote. Conveniently for the company, the supervisor is the one who speaks to the company and the people who come in to lay down paper and seal up a room says that the supervisor spoken to the insurance when they have not. This company hires MLA for looking at asbestos in your walls and will come in the same day. Then another group from the AFC comes in to tear out the wall. Then another company A&A contracting comes in to give a quote. THIS ALL HAPPENED THE FIRST DAY. My insurance was blinded by all the work done and they took advantage knowing I am a new property owner and this is my first insurance claim for my property. After this one day though my place was not worked on for another 1 month. NOTHING WAS DONE. Plumbers were called by AFC the first day and they removed my upstairs neighbor's toilet because AFC said it must be the toilet. Guess what, 1 and a half month later we got our own plumbers and it wasnt the toilet it was the pipes under their bathtub. This is a long story as you can see it lasted for months. All in all, this company doesnt care about the issue being fixed. they will wreck your walls, set up fans for 2-3 days, shrug up any costs to your insurance and leave. Sorry for the long review but this was a nightmare. I would never recommend them. Update: The owner, Cary, contacted me after writing this review and explained to me that they are taking steps to be better at communicating with customers. When bad service occurs there is not much a company can do but learn from it. By what she says it seems they are moving towards the right direction. I raised my rating by one star because the owner is moving steps to be better but it doesn't change the experience I had with the workers. If I have to give a tip to anyone, is to make sure you speak to your insurance yourself BEFORE any work is done. If another party's insurance has to be involved and you live in a condo, make sure their insurance approves the work or things get really messy. read more

HIGHLY RECOMMENDED!!! Just found a leak in my house and needed someone to come out ASAP and handle the situation. That's where AFC comes in... we're in the beginning phase on the job, but AFC has exceeded expectations thus far. I'm real big on communication, and Jason does that well, keeping me up to speed on what is going to happen, what is happening and what will happen. He and 3 coworkers (Gean, Fred and Oscar) came by and got right to work prepping for demo. All 4 were very professional and polite. Even had convos with my kiddos. Thank you. read more

Jason, Oscar and Christian promptly came to secure our water damaged area. They were very helpful, easy and polite to work with and looking forward to the complete the job. I will update as the job continues. read more

AFC Flood and Fire - Damage Restoration Near Me - El Cajon, California

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Jason Ricardo and Manny were probably the three best workers Construction & restoration I've ever seen within ONE DAYS TIME they got back results on an asbestos test Completed demolition created a barrier from dust for the residing occupants Managed to calm a very nervous homeowner and submitted all paperwork to necessary agencies to promote a most expeditious completion of our water damage nightmare Jason Ricardo and Manny were pleasant and extremely professional everything a homeowner prays for when dealing with such an upset as our homes needing demolition and repair and rebuilding read more

My plumber recommended this company after he came out to fix a pipe that had burst. They were super quick and communicative every step of the way. Cory did the initial inspection & set me up with the process moving forward. He was thorough and friendly. James and Diego came out to do all the prep. They answered all of my questions, were on time & worked quickly. Best of all, they worked with my insurance and I didn't have to worry. :) read more

The pleasant complimentary consultation we thought we were going to receive with AFC Flood and Fire devolved into an experience we want to warn potential customers about. I value companies that are honest, transparent and ethical. Once a company can demonstrate these qualities, they have my business forever. I do not feel AFC upholds these values and I cannot, in good conscience, recommend them to others. Be extremely wary of the free consultation they offer. The consultation is a tool to bait you into signing a contract to utilize their services and have your homeowner's insurance be billed. We were not given a copy of the contract to review prior to being asked to sign. Instead, we were offered a signature page on a cell phone and asked to blindly trust the company by signing. I strongly recommend asking to see the contract before providing any signatures and verifying what is stipulated within. The Federal Trade Commission dictates that there is a 'cooling-off period' which grants you a certain amount of days to decide if you want to cancel a contract. One of the signatures that this company asks you to blindly provide actually waives your right to cancel a contract within 'The Three Day-Right to Cancel' period. This is absolutely inappropriate and predatory for this to be included in a contract without prior notice. AFC will leave an air scrubber at your home after the consultation to try and bill you or your insurance company for services rendered. After speaking with Fred and explaining that we do not want the air scrubber in our home, nor do we want to continue a business relationship, I was given the reply that my homeowner's insurance would be billed for the free consultation and the air scrubber. Mind you, the air scrubber was in our home for less than 12 hours when we requested its removal and no work has been performed. My experience mirrors Yelp user Cheryl M. who wrote a review about the company on 3/11/2019. Please do your research before signing any documents with AFC Flood and Fire and protect yourself. read more

James , Tony , Issac.. showed up on time and were very professional, efficient, friendly and informed us of every step in our mediation and restoration project. Thanks guys! All following Covid Precautions!! Thank you!! read more

AFC is by far the best in the business!! My In-laws had a minor leak in their bathroom that caused some damage to some walls and vanity. Afc arrived within the hour to start addressing the damages and even assisted them through the process with their insurance. Overall it was a smooth process from beginning to end. Would highly recommend AFC!! read more

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AFC Flood and Fire are life savers! Christian came out within the hour of us calling for help! He was friendly and put us at ease. He took a bunch of pictures of the damage in our bathroom to send to the insurance people and left a dehumidifier with us. When our insurance wasn't as agreeable as they should have been, Cisco at AFC worked tirelessly to make sure to get us covered. When the insurance finally agreed to cover the damage, the guys came to take up the bathroom floor the very next day. They are fast and respectful. Hopefully we never need to call them again, but if we do, we definitely will call AFC! The whole team awesome. Thank you Christian, Cisco, Jason, James, and Diego.. (Sorry if I forgot anyone!) read more

I can't thank Francisco (aka Cisco) and the team enough for helping me mitigate a plumbing issue I had and getting my insurance claim approved. Insurance tried to deny my claim over a technicality and Francisco fought aggressively for me every time the adjuster came by in person or spoke to me over the phone. Thankfully with the help of Francisco, my claim was approved. Being a single female that knows nothing about this industry, it felt there were people trying to take advantage of the situation, and am thankful Francisco was there to guide me. I'd recommend them again in a heartbeat especially for people that never had an insurance claim before. Thank you Cisco and team for all your hard work! read more

Wow!!! And Thank you!! The AFC team that came to our rescue was fantastic. It's never fun having water damage. And it is super stressful. From the time I requested a quote to the moment the team left this was a great experience. We received a message back within minutes to get a quote. Fred was here in 30 minutes to give us an estimate. And they scheduled us same day. Within hours. The problem was solved quickly and the process was explained thoroughly. I hope I don't need to make this call again- however if I do.... AFC is the only call I will make. Thank you again!!!! read more

I hope you don't need this kind of service ever. If you do, find someone else. These people are dishonest to say the least. They will try to change you a minimum charge and I quote "we charge a minimum of $1,500" and that's regardless of what they do. They will leave their fans at your property for days and you can't get a hold of them. Then they'll charge for each day, or for removing/doing things they didn't do. Then they threat mechanic leans on your property to scare you to pay. read more

I had a water leak coming from a pipe under the sink. It damage my kitchen my master bedroom and my bathroom. AFC was contacted and within 10 min they showed up and took care of the problem. Francisco and his team they were very efficient and help me with the water damage issue. Francisco helped me with the insurance claim by giving the details to the insurance rep. Thank God because I didn't know how to even explain the problem. I am really thankful to his assistance and the efficiency of his team. I recommend AFC. read more

Cisco, Christian, and all the guys at AFC are great! We had a plumbing collapse the caused extensive damage in or bathrooms. Our plumber suggested AFC and they were out the same day, checking moisture levels and getting everything dried out. Over the next couple of weeks they orchestrated everything with our insurance company and were on our side the entire time, advocating for us every step of the way. They put everything together for the asbestos and lead abatement as well and we didn't see any bills. We're now on our way back to getting our life back together. Thanks AFC!! read more

These guys are fast and so far, very polite. However they did show up before the company that my insurance company had provided the call to even called me. When Fred showed up I thought it was the company my insurance set up so I went with it. But like I said so far these guys have been great. It's still only the second day. They tore out the flood damage right away. Let's hope they continue with the quick response. Will edit when the work gets done. read more

We had a pipe burst recently and AFC was notified. Nick quickly responded from the office and Robert the contract manager came right over. When he came, he was very professional, organized, and extremely detailed. His GM Jason, arrived the next day and provided details on the expected work. He was also very detailed, professional and helpful with answering our questions. We have extreme confidence for the remaining of our work relationship as this is still a work in progress. This company has already given us such a positive experience, that we have felt the need to leave a positive review. May update this at a later time. We can not wait to see the final resolution. read more

The communication and procrastination is horrible! They are really slow about speaking to home owners insurance about claims and take days to respond when we ask about it. We had a leak behind the washer and had to replace the plumbing. The whole process took about a month and they would work for a day and take a break for 3 days without telling us what was going on. They didn't explain the breakdown of costs very well until my husband asked to speak to the manager. Fixing the plumbing seemed fine but Hero Restoration that they referred us to in fixing the walls was the worst company to work for ever! Very unresponsive and unprofessional. They left dust everywhere and plastic wrap still all over the floor and over the doors that our tenants had to remove themselves. They did a half-done paint job and there's STILL a large hole behind the washer exposing all the plumbing. Our tenants are moving back in with a brand new baby- would YOU want to move back into a place that's not cleaned up after Hero Restoration is charging for "clean up"? read more

I would like to start by saying these guys have been very professional and also very compassionate about our situation. Our story starts A call for a plumber to unclog the sink and a toilet. This should be a routine thing nothing take really difficult. We contacted our home warranty company and they sent out a gentleman from a company called plumbers Inc. out of Riverside California. They sent this young man he was very nice he came in we had to unlock the bathroom (it was locked due to our son with autism... it is his routine to use that bathroom). He spent a few minutes up stairs in the bathroom making a lot of noise... he then comes downstairs and leaves. He comes back in with a rather large item and goes back upstairs. More noise then he comes down and ask if the water was off. I told him yes.. he then proceeded to tell me that he would come back to check his work. I was speechless. The water comes back on about 15 minutes later and 10 minutes after that we have water flowing out of a light fixture in our ceiling. Then it traveled across the ceiling to two other fixtures and started to drip. We are a military family with a son with autism and this was more than we could bear. The plumbing company didn't want to help and refused to admit to wrongdoing. We called this company and they worked with us and even came out before they knew if our insurance would cover it. The first person we would end up meeting would be Fred he would come out take the pictures show is right everything was damp and or soaking wet within our ceiling and within our second-floor bathroom and hallway. Fred also helped with the insurance he was able to contact USAA for us and help with getting the policy number and the claim started. The next group from this fine company would be coming in to mark off areas. The next thing they did was contract for us a packing company to come in and pack up our things. On our third day we would meet a large group from this company.. they came in to get demolition started and removed all the affected items out of our home and set of large fans to dry infected areas. Their boss and owner Cisco came in and talked with us I love the fact that he was very frank and honest about everything that we would have to deal with during this process. When we told him about our concerns when it came to our autistic child he was very understanding and was very accommodating with anything we needed. Once the marching orders have been given by Cisco another group of young men came in to sit to work. Jason Felipe Isaac Diego Oscar and Christian... what part of amazing team of young man who came in and quickly and efficiently set up and did demolition on the affected areas of our home doing their best to give us as much livable space as possible. During the process these gentlemen were respectful, kind and very funny. They were able to take a very stressful situation and interject a little bit of humor and positivity something we deeply needed. So thank you all so very much for what you have done read more

AFC Flood and Fire - A little humor and understanding goes along way - Damage Restoration Near Me - El Cajon, California

Outstanding professionalism and quick work by all members of the AFC team! Extremely polite and I feel well taken care of. Thank you Ricardo, Manny, Jason, and Oscar, as well as the project manager Jordan! read more

AFC Flood and Fire overall was ok but do not use any referrals from this company. They referred us to Peak Performers Construction Concept and we've had nothing but the worst experience. Find your own contractor. read more

We have had a leak under our kitchen sink. The plumber who came out recommended having AFC come out to check for mold. We have had Cody, Ricardo, Manny and Christian at our house to work on this. All of these staff were friendly and knowledgeable. They explain each step and do the work quickly and with care. read more

The staff at AFC are great! They respond very quickly and act very professionally, especially through stressful times of having to have your home taken care of. A shout out to Jason for his regular and clear communication. He was very helpful and always kept me posted on what was going on. I highly recommend AFC and their team. read more

Outstanding job by AFC Flood and Fire! Very professional by all the guys who were involved. I'll definitely be recommending their services to family and friends. We were very lucky to have them as our demolition team! Thanks again!! read more

These guys were instantly on it from the moment we called them after a leak flooded our kitchen. They were really good with communication and informing us about the next steps. Diego and Tony even came out again to remove the counter and sink that the plumber needed out before he could his work. Really convenient service and highly recommend! read more

Ricardo was awesome on time, gave me a heads up when he would be here. Got it done!!! Thanks!

What an AWESOME TEAM! Our plumber told us we needed a remediation company to come in and referred us to AFC. Fred and his team were here within an hour of the call, and got to work right away. Early the next morning, the whole team came out to continue the process. Diego, Carlos, David, Elijah, and Tyler were all very professional, courteous, and friendly. They even went out of their way to complement my toddlers on their wonderful artwork they drew on the protective paper they rolled out. Having never experienced a major pluming issue, I had so many questions and didn't know where to start. Fred was able to walk me through the process, which was very reassuring. In fact, everyone on the team was extremely knowledgeable and able to answer my questions. I can't tell you how much piece of mind this gave me. ` read more

Where do I even begin! These hardworking people are THE best in San Diego county! We were referred to this company anby the plumber who confirmed that we had standing water under our home. Within a day , we had Robert show up at our home and access damage & situation - he confirmed that it was a category 3 standing water & our home was deemed unlivable until fixed... he also reassured us that the team would be with us every step of the way... we had Cisco and the team show up ASAP and they cleared and cleaned the standing water right away. We of course had to deal with insurance and Robert & Cisco gave us the best advice, they truly are transparent & honest, which we appreciated so much! read more

Do you know what reliability looks like? Reliability looks like Mike from AFC Fire and Flood meeting you at a flooded property at 11:00 at night on Thanksgiving to set up containment and fans at a flooded property to make sure that the tenants (who were away for the holiday) don't come home to a disaster. Do you know what above and beyond looks like? the same guy (Mike) meeting you at a different property the next morning at 9:00 Am to assess a different situation. Thanks Mike for being so committed and for always responding to questions via text and phone. We highly recommend AFC. read more

Our living room ceiling was leaking water due to a leaking pipe. We didn't find out until night time and they still showed up. Very professional, very detailed, and great communication. I highly recommend these guys. It's never a great experience when your ceiling is leaking and your living room turns into a construction site, but these guys made it real easy for us. read more

The crew at AFC really helped us out after a pipe burst in our kitchen. They were prompt and communicated very well. The whole crew including Jason , David , Tony , Gean , Cisco & Robert were very professional and most importantly got the job done in a timely manner. I would highly recommend AFC. read more

My tenants had an upstairs water heater burst, AFC was able to come over within 60 mins, explain the process and leave us with humidifiers while we waited for insurance to get moving. The staff at the office was very knowledgeable, friendly and explained the back end process of the situation. Thanks guys read more

Just had Cory out same-day! I contacted them at around 8am and they were out by 9:45am! Stressful time after a storm having what appeared to be a leak in the ceiling. Wasn't thrilled about having someone in the house given the pandemic. Cory double masked at my request and was thorough and informative. Didn't require their services after all (thank goodness), but Cory still took the time to explain and let me know what to keep an eye out for in the future. Greatly appreciated his time and care. read more

AFC is a great company with amazing employees! First Roberto came to my home on a Saturday afternoon in less than two hours of my flood. He was able to pin point the issue and took immediate action. The next day James, Ucker, and Diego went to work addressing the issue. These guys where respectful and knowledgeable. From the beginning to the end of the project Francisco the GM was in constant communication with my wife and I. He explained every step in the process and was always quick to respond to any issues or concerns we had. Thank you AFC for everything! read more

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A home owner's worst nightmare!!! They are very aggressive and unprofessional. They will make your problems worse. Don't sign anything until you talk to your Ins. adjuster. I did receive a call from the President of this Company. She was very apologetic and listened to my concerns. She is committed to rectifying the issues with her employees. read more

Had a pinhole leak in a pipe behind the drywall in my upstairs office which soaked my downstairs area. Had a plumber come out the next day to detect and repair the leak. AFC showed up the same day and began setting up the fans and dehumidifiers. Michael and Jason arrived the following day to cover up all my furniture in plastic and put up plastic walls to contain the mess. They did a thorough job removing all affected drywall and setting up a huge amount of machines to dry everything out. Machines ran for about a week and then they returned to confirm that moisture levels were low before packing up. Michael and Jason were quick, courteous and answered all my questions. Great service, but I hope I won't have any more issues that will require them again read more