Couldn't even get straight answers out of them over the phone. I was being expected to pay $129…read morejust to have someone come diagnose the problem. Customer service was shit.

Will use again. They did a great job for a fair price, they were knowledgeable, friendly, &…read moreprofessional.

Andy's came out to repair a microwave that had a keypad that would work with the door open, but was…read moreerratic when the door was closed and a refrigerator that had a problem with the right side French door that wouldn't close properly. I explained to the tech what had gone on and that I had used another company to work on the microwave with no success. I told him that I used ChatGPT to diagnose the problem. Instead of listening to me, he interrupted me and told me that ChatGPT had made him a lot of money. He sort of listened to me about the refrigerator and was more than happy to tell me all of the dumb things that I did, which I really didn't need to be reminded about those things. His diagnosis on the microwave was exactly what ChatGPT diagnosed. He didn't know that, since he never took the time to listen to me. As he was explaining to me why my microwave needed to be replaced, because no parts were available (it is old). One important thing to note: ChatGPT gave me two places to get the exact parts that I would need. As he was explaining this to me, I was inspired with a way to repair the microwave with a piece of Gaffers tape. He told me that doing what I was doing could short out the microwave. However, my simple solution worked. He did diagnose the refrigerator correctly - the insulation in the door had expanded and I would need a whole new door. He showed me how it had expanded and the crack that resulted. I squeezed the plastic to make it go back together and problem solved. I did do one more dumb thing and said "I fixed two things that you didn't." I apologized twice and he ignored me, which I don't blame him, what I said was rude. However, what I said was true and he ignored my basic and obvious goal and that was to get my appliances to work. Had I followed his advice, I would have spent way more money than I would have needed.

HIGHWAY ROBBERY. I needed my dryer repaired. Was told that it was $139 to come out but if we went…read morewith them it would be included in the bill. Tech was there for 23 minutes. Got itemized bill. Parts $50, labor $175, diagnostic $139. When I called and asked why so much they told me I must not understand but included means added on. I asked why $175 for 23 minutes and was told that it was because the tech was that good. Currently waiting for a callback back from regional manager. Be weary using their service.

With no prior relationship, I called this company for a repair to my dishwasher and Tony…read moreimmediately diagnosed the problem over the phone as a switch that was bumped into off position. He talked me through turning it back on and saved me a service call. Tony demonstrated the highest ethical approach to serving me and I will ALWAYS call him first for any future appliance repairs and will refer him to all of my friends in need of repairs. Thank-you, Tony!

There are quite a few choices for appliance repair in Lincoln... But I will pick Mike every time…read more Since I have moved to Lincoln I have called him for the things I couldn't handle myself. each time... on time.... fast... done right..and inexpensive. (better service and prices than some other companies I used when I lived outside of Lincoln)

They guys were great. On time, professional and even looked up a part number for me and order it so…read moreall I have to do is pick it up. He also made sure it was cheapest through them. He didn't have to do all that. Very satisfied w the service.

They fixed the issue the first time. Came with parts, diagnosed the issue, gave me a quote,…read morereplaced the faulty parts and then tested that it was working properly and not reporting errors. The technician was very professional and courteous. The notification of arrival and tracking was a great feature too.

Replace oven door outer glass. Excellent job. Priced right. I will continue to use Megan for future…read moreappliance repair.

From the owner: Now accepting new customers. Call for free quote or consultation.read more

I would like to thank you Schaefer's for the excellent service provided when our Whirlpool…read morerefrigerator broke down. While the repair period took some time for the parts to be received. The personnel of Schaefer's took the time to help explain the procedures and schedule visits. Kevin the repair man did an excellent job in repairing it, with giving care to our wooden floors and surrounding walls. Again thank you for your care!!!

Customer service! I've never been treated so poorly by employees. I ordered some replacement…read moreparts for our dishwasher from Schaefers over the phone and they wouldn't even check to see if they actually fit without charging me 55.00. I bought all these appliances from Schaefer's because I thought I would get better service. 2 dishwashers, refrigerator, oven with warming oven, microwave but that isn't how it works. Go to Lowe's at least they try.

Troy was able to come quickly and did a fabulous job changing out our garbage disposal and fixing…read moreour leaky toilet. He was quick, efficient, and affordable. I would highly recommend Reddick plumbing.

Troy is reliable, efficient and gets the job done! I have worked with Reddick Plumbing for years…read moreand highly recommend this company.

Worst Technician ever encountered in my life, I had a drier that was not blowing and their idiot…read moretech came over and said it was working, and the problem was my outside vents were blocked, , no class their place at garfield looks like an eyesore and a junk yard. You cannot get more low class . The tech send was either lying or incompentant and just did not want to do the job , because the Next day I hired Andy s Appliances who replaced the blower wheel and got air blowing through the unit. It is true that I was not charged for a service visit by Todds lazy tech, but I had to waste my time dealing with that twit.

I run a rental company and Take all my washers and dryers there to be repaired and they haven't let…read moreme down once yet.