Had a regular cleaning. Everyone was nice and friendly. They took very good care of me, and I'm not…read morea big fan of dental offices.

My daughter had to get a filling done by Dr Olson Smith and she was incredible. My daughter was…read morescared and Dr Olson Smith took her time to comfort her and wait until she was ready to proceed with the procedure. Overall staff is incredibly welcoming and kind.

My hygienist is very thorough and let's me know what she is doing, why it is important, and…read moreencourages me to ask questions throughout the cleaning, so I can improve my dental hygiene after I leave the office! The front desk staff are very friendly and professional, too! And as usual, Dr. Beck is a marvelous and caring dentist! Thank You!

Their websites states they do emergency dentistry. My wife called to setup an emergency visit for…read moresevere pain and was told they aren't taking emergency patients but could see her in 2 weeks to a month.

I set a first appt. at Old Towne Dentist after reading reviews for Dr. Houpt, which were very good…read more After being seated in the dental chair I heard Dr. Houpt was part time retiring and I would be seeing Dr. Redgate whom I had no background check or reviews. I thought I Would see Dr. Houpt and thought he was the only dentist there. I continued with the first appointment with a laundry list of recommended work for my 71 year old teeth including replacing old fillings etc. In the world or unlimited funds and time maybe that would be a good plan. I was going to wait to see the cost associated with the proposed plan which I have yet to receive. The purpose of my visit was to get a quote for bonding for chipped front teeth, nothing else was bothering me. I was also interested in the cost of veneers. When I got home I checked online what I could and learned Dr. Redgate had excellent school history for Dentristy, apparently worked as a dentist in the military and the only history I could find of dentistry in general public was in CA in 2021, changing offices in 2023 and now at Old Towne Dental in WA.. I certainly cannot know if there is more history with general public - this is what I could find online. I would love to see real patient reviews both from California and Washington. While serving as a Dentist in the military is relevant, serving as a Dentist to the general public is also important. I think the skill set would have differences, but I am not a dentist. I am someone who has seen many dentists over 70 years, some bad, some good, some excellent. It is hard to know until the work is done and then it is what it is. Therefore - public reviews from prior patients are important to me. I wish it was easier to select a dentist. I wish Old Towne Dental and its associates great success and many good reviews.

I had a dental emergency yesterday and the practice endeavored to treat me within a day. The…read moreservice was excellent, professional and greatly appreciated. Thank you. I highly recommend this practice.

Horribly incompetent. Schedule mess ups, hygienist lack of skill, 2 minutes with the actual…read moredentist, ran out of time! Do not go here. It's a corporate assembly line facility.

Very friendly and professional staff. Impressed. I would recommend. I went to them for teeth…read moregrinding and they were knowledgeable and helpful.

Did you ever watch the Gilmore Girls and there was an ongoing joke about how the obnoxious grandma…read morealways had a new maid every episode? That is like the front desk staff at Bright Now. That job must suck! But they are always friendly. I only go here because it is the only dentist in my area that my insurance covered. So the skinny here is: *Mostly friendly people working there. No issues with that. Though one dental hygienist seemed personally offend by my bad toothcare habits; sorry! *During a tooth extraction, the dentist pulled out part of my jaw bone leaving a big divet there (only I can feel it though by now...it is not visible from the outside). No worries. I wasn't using that part of my jaw bone anyway. *They have cancelled and rescheduled us SO many times (it take us an hour to get there)...once when I was halfway there. *But the kicker is that they have mischarged us so so so so so so so so many times and my husband has spend countless hours of his precious life figuring out the billing mistakes which always always has been on their end. If you have a choice, DO NOT go there. If you have no choice like us, watch your billing like a hawk.

Got there at 2:48 and waited until 4:30 to be taken back for a scheduled routine first visit and…read morecleaning- don't get delta care of delta dental if you live anywhere near Bremerton or silverdale because you will have to go to Bright Now and then you will Have to wait longer than an hour for your scheduled appointment The dentist Dr Barrett and hygienist Victoria were very kind though

I found this office through word-of-mouth on social media--tons of great reviews and personal…read morerecommendations. Scheduled my initial appointment on their website, which I thought was incredibly convenient. I was also able to complete ALL of my initial paperwork online so I didn't have to do any when I came in for my first visit. So, initial impressions on appointment day (today). This location is fantastic--super central being in The Trails. I parked at 8:45am and there was still plenty of parking, although the parking spaces in The Trails can be a little challenging if you drive a large vehicle like I do. Once in the clinic, the guy at the front desk was super friendly and got me checked in quickly. Sat down and waited maybe 10 or 15 minutes before being called back. The waiting room was very clean, as was every hallway/room I saw and went into for the duration of my visit. I will say--the atmosphere is a bit sterile. It's kind of cold in there with natural daylight cool lighting. I do wish they would warm it up a bit. Everyone I came across was very nice, including Dr. Chen, who I scheduled my appointment with. She was so nice answering all of my questions, checking in frequently to be sure I was comfortable, and that I understood everything she was doing in my mouth during the appointment. I felt like I came out knowing more about my teeth and how to better care for them than I have when visiting other dentists, which I love. After my appointment was over, a care coordinator, Jen, came in to book some future appointments and go over expected charges for the dental care I needed. She did a very thorough job explaining all charges, what insurance would cover and what they wouldn't, and ensured I clearly understood all of the financial details. I was thoroughly impressed that Dr. Chen was actually able to knock out half of the work I needed as soon as Jen was done explaining everything. She was very quick and thorough, and I found the charges to be very fair and clear. I was charged exactly what they said they'd charge, and they did not charge until I fully understood what I was paying for. Emphasizing that again because other reviews have complained about a lack of bill transparency. I didn't experience that at all. By the time I left, about two hours after I arrived, the parking lot was packed and I was so thankful I didn't have a later appointment. Overall, I am VERY happy with this clinic. Everyone was kind, charges were fair and clear, and Dr. Chen was awesome. I have to go back for a second session of work in one week and I'm actually excited. I'll definitely recommend this clinic to others.

I've always had positive experiences with Silverdale Dentistry in the past, which makes today's…read morevisit especially disappointing. I was asked to arrive at 1:45 PM for a 2:00 PM appointment, but I wasn't called in until after 2:20 PM. When I approached the receptionist to ask about the delay, I was told, "It is not in my control"--a response that felt dismissive rather than empathetic. What made the situation worse was the doctor's reaction when it was clear I was frustrated. Instead of acknowledging the issue, I was told, "If you would like to go someplace else..." I found that to be both unprofessional and off-putting. Everyone has off days, but a little courtesy and communication would have gone a long way

Palmer Dental has consistently proven to be a practice that cares about their patients. I…read moreappreciate that as a patient, I am informed and encouraged to weigh different dental procedures and costs available and participate in the decision making process. Ultimately, I have never had a bad experience with Palmer Dental. Staff is professional, yet personable and it almost feels like family at times. Plus, everyone has a great sense of humor which always helps. :) Kate S.- Silverdale, WA

I have had bad experience, after bad experience at this dental office. I kept going back thinking…read moreit would get better and I should have never gone back after the first time. They charged me for an SRP that the hygienist didn't even do. Then I had a change in my insurance and the front office lady billed me full price for services that they have contracted fees for. When I contacted them to find out why I was billed full fees I got attitude back and said that's what happens when you make changes the same day to your insurance. WRONG. That is not true. AND I had told them prior to my appointment as well. So Ive gotten my records to go elsewhere and now they are trying to bill me again for services that were half done. Absolutely not.

Very professional staff. my family enjoys all our visits!…read moreKeep up the good work! Great location and the Doc is wonderful.

The staff here is so kind and makes my experience pleasant. I take my mom into here and she always…read morefeels comfortable and cared for!

I cannot recommend MELISSA J BASSHAM DDS and her staff enough…read more Other dentists I have tried say they are gentle, but KGD is by far the most considerate and truly gentle dentists I have gone to. If something is bothering you during your visit they will immediately stop and make sure you are ok. I am a 50 year old male that is a big baby and they treated me with great respect and consideration. My new wife is a big baby and I am going to try and get her to come here soon. M,

I hadn't been to the dentist in years and was extremely nervous about going to get my unhealthy…read moreteeth (and gums) fixed as I neglected them basically my whole life. I was referred by someone whom is extremely opinionated so I finally made the call. Upon my 1st visit, I started to feel anxiety which apparently the assistant noticed and said, "Your doing fine, is there anything I can do to help ease your anxiety?" I looked at her like she was not from around here. I explained that I was ashamed but if I wasn't taught something, how am I supposed to be able to learn so I can teach my own?" She looked and smiled and said, "You have the courage to come in, the next step is ours. We will help." From that moment on, I've had 5 follow up visits and each time, I feel more confident I made the right decision (actually I followed a recommendation). Dr. Yunn, Rose, Melissa are the most caring and professional staff i have come across in my 55 years of life. I highly recommend them. Thank you for all you do to help individuals like me. ​

Used to be great dental services. In part they still are: however, now they seem too over-booked…read moreeven for long-term customers, and they won't pick up the phone to reschedule you due to their decisions to close office and want customer to call them to reschedule and they send conflicting messages. It seems like service is not as great.

hygenist was awesome..... but the business end failed to file properly against our insurance so we…read morehad to pay and then they were dropped by Regents BCBS and didn't tell us so we had to pay for the next visit too. Seemed to push services that were not required according to our new dentist.