Today, after 4 months of my last visit, I was informed through an email that I have an outstanding…read morebalance of 158 dollars from Legacy Dental. I checked the billing and noticed a dental scan was not being covered by Blue Cross Blue Shield. At the time, the hygienist assured me all procedures would be covered my insurance. I called the billing department and was told my insurance rejected the panel scan as being unnecessary. They, of course would not waive the charge. I told them this business practice was unbecoming, unethical, and very misleading. I should have paid attention to the earlier Yelp review of a similar incident over a billing incident at this practice. I will NOT be returning back to this practice.

The care quality was good. The dentist and her assistant, Erin, were very professional and…read moreaccommodating. The office experience was horrible! I went in for a dental emergency. When I checked out I was told that my insurance would not cover any of the services I received or a new partial plate that had to be made and I had to pay $4000 up front!! The financial representative was quite rude and pushy. I told her that I would pay for services received that day and the rest when I received them but she said they needed the $ up front to pay the lab. I find it hard to believe that the practice had no operating expenses! I paid the $4000. Two months later, after contacting my insurance carrier, I found that the claim was filed incorrectly and some of the services I received were covered and I had been overcharged. I made several attempts to contact the financial representative at the office and she would not return my calls. When I finally reached her she told me that refund was being held for some insurance policy that I signed for on the new partial. That was the first time I was told that such agreement existed! After three months and my insurance payment made to the practice, I finally got the refund. When I picked up the check I requested paperwork on the work completed as well as my treatment plan. Needless to say, I will not be going back to this dental office due to the rudeness and inefficiency of this person on their their staff!

The staff is very kind and professional. They're straight to the point and it didn't feel like…read morethey just want your money. Definitely recommend.

Unfortunate experience with false advertising. I PAID for a…read morecoupon which entitled me to a $2000 discount on Invisalign treatment, as well as many extras incorporated in a package deal. There were many similar deals available online, so I read the details of each one, and selected the plan with the most to offer. This offer was a scam. The 'included extras' are merely tacked onto a 'one size fits all' package price, which does not have any room to accommodate patients with less complicated issues. I have consulted with other orthodontist groups, and price for Invisalign is meant to vary depending on how much work the patient requires. This 'everyone costs the same' approach makes it much more costly for the average set of teeth. I even had recent radiographs, but was told not to send them as new ones were 'included in the package'. Again, in Anding terms, this means they are added to the package price already. So, you get $2000 off treatment, but they have tacked on $2,700 (according to my cost estimates from previous clinics) of extras that you must pay for, even if you don't need them. I questioned the wording of the deal I purchased -$49 ($2,349) for an Invisalign exam with consultation and whitening kit -Also includes $2,000 to put toward full Invisalign treatment and was informed that the $2,000 off was part of the $2,349. They were not separate despite how they were written, and the clinic would not honor the actual language of the deal. After a thorough email explaining the deal they were refusing to honor, I got a confused phone call where the financials person repeatedly explained the deal they meant to offer. I finally asked straight up if they would honor the deal that I purchased, and was told I would be called back. I never received a return call or email, and when I finally wrote back to follow up was told they had left a voicemail, and would not honor the deal, but I was welcome to try and receive my money back from the coupon agency - another dishonorable statement, there was no voicemail.

I have so much respect for these people. I have been sent away on multiple occasions as I am too…read morehigh risk normally for anything other than being seen by someone in a hospital setting. I had gone in for a procedure that probably would be easy for most people. Unfortunately with heart problems, they will not allow me anything with epinephrine in it. Any dentist that I have ever been seen by never has had anything else other than meds I cannot have. The dentist eased all my anxiety, carefully listening to my history and letting me know, she knew what I needed and how to do it safely. OMG what a relief, I have gone 10 years always being told you need to be in a hospital setting. Its too risky for me to see you as a patient. I burst into tears honestly. I thought that would be my "forever situation." Fortunately, they helped me through the proceedure. Offering me something I could take pre-procedure to numb the area without inhibiting my breathing or raising my heart rate. I soooo very much appreciate them. Words cannot even express my gratitude for the dentist. They truly care about helping their patients.

My husband retired from the military after 30 years of service and we moved back to Omaha to be…read morecloser to our family. We chose Total Dental because our insurance took it and it was close to our house without looking at the reviews. I went there for my first 2 regular cleanings. I go regularly every 6 months. They told my husband he should go every 3 months (he went even though he had to pay out of pocket for one of the cleanings every year). I had extreme pain in my front tooth because of a possible injury when I was younger. I saw Dr. Thorson, who is absolutely wonderful!! She saw me right away and referred me to an Endodontics practice. The practice that accepted my insurance couldn't get me in for over a month. Dr. Thorson stated to me in front of the dental hygienist that "if I ran out of antibiotics before I got into to see the Midwest Endodontics that all I needed to do is call her up and she would prescribe some more to get me through until I could see them for the root canal." Unfortunately, she went on maternity leave (which I totally understand) BUT the office manager (Danica Wicht) had no back up plan for her. When, I called some dental hygienist that I had absolutely no prior dental relationship with called me and stated to me "that they don't do that". She also kept saying "she wasn't in the room with me" I told her I knew that she wasn't in the room with me. I kindly asked her if she had my chart to look at and she said no. I was very shocked that a medical professional that hadn't been in the room with me (her own words) wouldn't have the chart to rely on. She never asked me my pain level either. Not one time during our phone conversation. Very disturbing as when you look at Total Dental's website they describe themselves as dental anxiety experts with over 40 years of experience. I asked to speak to an office manager and Dr. Courtney Molettiere got on. This woman needs to never me in medicine or dental care. Her bio reads "One of my favorite things about my profession is the chance to build relationships with patients" She is not an experienced Dentists. Read her bio and prior reviews about her. Highly do NOT recommend her. Very immature and never even read my chart before talking to me. You can see from other reviews, that other patients have said that EXACT same thing that I'm saying about Dr. Molettietiere. She was rude, unprofessional, never looked at my chart. Also found out later from the Practice Manager, that she shared information with 3 other people in her office (that was not necessary) and a complete violation of HIPPA. My medical information should only be shared on a need-to-know basis. They should realize that. In addition, I paid out of pocket for X-rays and was not even notified of the costs upfront. This practice has very inexperienced Dentists. I've gone to Dentists across the country my entire life AND never experienced the unprofessionalism of this office including the practice manager who called me from her cell phone in car and didn't even have my chart or information to know what she was referring to. The only thing she could say is she knew everyone in the "Office for 10 years" This should be handled using actual facts like a business NOT a like a friendship. In short, you have TONS of options in Elkhorn. I found another Dental practice within a few hours for my husband and me that honored both our military service and was kind and friendly, verified my insured, gave me upfront costs. Read their website of what they promise and then read the many reviews of patients that have actually visited this horrible dental clinic specifically the Elkhorn, Nebraska clinic. Highly DO NOT recommend this horrible practice!

Was recommended this dentist by a coworker and had a great experience. I've only visited once so…read morefar but definitely plan to come back and keep them as my regular dentist. Their appointment times fit my schedule well and all the staff were so nice. I was in and out quickly for my 6 month cleaning, while still feeling like they did a great, complete job.

they gave me a really bad concussion for years..i'm still dizzy...they lied to cover..said it was…read morevertigo...these are some really really bad people...don't go near these people...let alone let them work on your teeth.

Fuck summit this is a a scam I took 3 c ray then k one final time today came because I'm in so much…read morepain to get my teeth pulled just to be told they need tk take another x ray and they can't do the surgery and charged for the x ray sent me home wtf is a scam they will not do shi for u every time h come in they mysteriously always have something to do give you a bill and send you home what happened to patient care they just want money I'm in a crucial pain I would never ever go here ever in my life again.

First time patient. I scheduled a cleaning for a day when I knew I could take some time away from…read morework. When I arrived the dentist looked at my teeth and said my appointment didn't include a cleaning (only consultation and X-rays). This was due not because I made the wrong appointment, they only have one dental hygienist on Fridays and they couldn't fit me in. I indicated the entire reason I was there was for a cleaning, only to be told I'd have to come back another time. They were happy to charge me at the end though for the appointment, and schedule another for the cleaning (at an additional visit cost). I declined and will not be back. Highly unprofessional. On the positive: The dentist seemed nice, but unwilling to do much other than list all the cosmetic procedures they recommend for future visits.

Dont go to this dentist unless you want robbed and lied too. They claimed they deep cleaned my…read moreteeth , 3 mths later I had to pay for it to be done over again and 2 root canals. Unprofessional is a nice word for this office a year ago. Over charge you period. Be careful, great dentist offices in omaha, this isnt one ...

Terrible no idea what they are doing seems like it's ran by a bunch of highschoolers. I went in…read morebecause I told them my gums were itchy and they were inflamed with excruciating pain. Only for them to tell me my teeth look fine I just need to floss more. I then switch dentist and my new dentist ( whispering ridge dental) were amazing very informative and let me know my gums were not fine! They put me on an antibiotics and gave me a special toothpaste! They said if it had went any longer it would've caused me to have periodontal disease in my gums! If I could leave a negative 1 review for superior dental I would!

They did an AMAZING job on re-creating my smile. I was able to save my teeth and not get dentures…read more I had old, stained porcelain caps that were dark, unactractive and causing problems. They gave me a beautiful smile and I just wish I would have done it sooner. I was informed of the process all along the way and so happy with the results. Incidentally, I went to them because a friend of mine had her teeth cosmetically fixed by Dr. Gosch and they looked so beautiful. So glad I went, and they are still my dentist today!

Expensive. Charges $150 if you need to reschedule an appointment due to an emergency.read more

Dr Cardenzana is the best! She is caring and kind and is super knowledgeable. Her team always makes…read moreyou feel welcome and comfortable, no matter what tooth issue you might have. I've been seeing her for years and wouldn't go anywhere else!

I have been going to Dr. Cardenzana of Bluffs Family Dentistry for a few years and have had a GREAT…read moreexperience! I recently had a situation where I had an absessed tooth and ultimately had to have it pulled. I now have a bridge that literally looks like a work of art. I can't tell that the "pontic" is not my natural tooth - they matched my tooth color, got everything ready for the final install and it really, really turned out great! The front desk staff are also licensed dental assistants - something I didn't know until just recently and they are very helpful and truly DO care. When I was in distress upon finding I couldn't save the tooth, they gave me some great information on bridges and implants and took the time to go over both options. During the processes of getting the tooth pulled, to the preparation for the bridge itself, and the final installation, they were right there to guide me every step of the way through it, and it they made very sure I was comfortable with my choice. The only real thing I had to overcome was the Novocaine shots during the process, but once I was able to get past those, it really and truly turned out well. Thank you to Dr. C and the staff of Bluffs Family Dentistry! I truly appreciate you folks!!!