Review for Christopher Torres - Penske Toyota, Downey I had…read morethe pleasure of working with Christopher Torres on February 19, 2026, and I can't recommend him enough. From the moment I arrived, he was professional, courteous, and attentive. He walked me through the service, took detailed photos of my truck, and kept me updated every step of the way. When a small issue came up with my truck wash, Christopher personally called me, apologized, and made it right--allowing me to come in and have my truck properly washed. His communication was excellent, his follow-through flawless, and he made the entire experience smooth and stress-free. Christopher is the reason I'll continue to choose Penske Toyota. He represents what great customer service should be--professional, reliable, and genuinely caring. If you have the chance, ask for him as your service advisor; he's outstanding.

I've been coming to this location for a while and have never had any issues, which is why I feel…read moreit's important to share this experience. We came in for an oil change shortly before closing. I completely understand that it was later in the day, and I would have had no problem being told to come back another time. However, we were still accepted for service by Nancy Velasco and told the car would be ready in about 40 minutes. When we returned shortly after, we received a call by her asking where we were, and the tone felt unnecessarily passive aggressive. From the initial interaction to the follow up, the communication came across with an attitude that didn't feel welcoming or professional. I also spoke briefly with a manager, but the concern seemed a bit dismissed, which was disappointing. I truly understand that working with customers especially close to closing can be frustrating at times. But a simple, polite response goes a long way, especially for returning customers like us. Overall, I still value this location and the service I've received in the past, but I hope this is something that can be addressed moving forward. I would hate to come back and see her with the same attitude. A little kindness and professionalism makes all the difference

I had an absolutely amazing experience working with Pamela at Hyundai of Downey! From the moment I…read morewalked in, she was professional, welcoming, and genuinely attentive to what I was looking for. She goes above and beyond in every sense, taking the time to explain everything clearly, answering all my questions with patience, and making sure I felt confident every step of the way. What truly sets Pamela apart is her dedication and work ethic. You can tell she genuinely cares about her customers and isn't just trying to make a sale, she wants you to leave happy and satisfied. She made the entire process smooth, stress-free, and even enjoyable, which is rare when buying a car! If you're looking for someone trustworthy, knowledgeable, and incredibly hardworking, Pamela is the person to go to. I can't recommend her enough! she is truly exceptional at what she does!

Terrible. Any…read morecustomer service given when buying a car is great until you decide to return the car the next day. I returned the car, waited 2 hours to speak to a manager. They promised me my deposit back. The deposit is in the THOUSANDS. I received it a few days later and THEY TOOK IT BACK AGAIN SAME DAY! All because they said "we weren't sure the money was going back to the right account". This is bogus, because they took a photocopy of my debit card. How could you not know? It's been 3 weeks and still no refund. Scammers. Disappointment.

Terrible service. Just feels like a front, no personality, they are clueless to info on the cars…read more It's more like if you want it buy it. Doors were always locked and no sales people. Looked at me like what do you want. Twice I've been here for a car I was interested in and the same thing. Avoid this place is my advice, they might be buying cars with bad conditions and fixing them enough to sell them

TERRIBLE customer service…read more I had tried numerous times to get ahold of a sales rep. They kept telling me someone was going to call me back, and no one ever did. I finally got ahold of someone after some time and discussed the price of a vehicle. Being that I lived 1.5 hours away and the vehicle was overpriced to begin with, I was very upfront that I was only going to drive down if they were willing to work on the price. The sales rep Clara said "yes we are able to work on the price" to which I asked her to please double check with her manager and let me know ahead of time if they aren't so that I didn't need to drive down. I never heard back from her again. We tried calling days before the appointment and again, we weren't able to get ahold of anyone. When we finally did, we were told Clara was going to give us a call back. No call. Fast forward to the appointment with Clara. We arrive, the car supposedly isn't even at that lot. Then Clara has the audacity to say that they are only going to drive the car over if we're okay with the list price because they are not coming to come down at all. Unbelievable. Don't waste your time with these people. They have no concept of what customer service is or how to conduct business. We should've seen how unresponsive they were from the get-go as a big red flag.

Great experience !! Adriana was so helpful and friendly and worked with us until we were happy with…read morea deal and we almost took her to vegas with us lol but on the real if you need help shes your girl Adriana !!

Rene took good care of me champion is the best very professional and making sure my needs are metread more

I came across a listing from Our Next Car for a 2011 Toyota Sienna with only 44K miles for $12,999,…read moreand honestly thought it had to be too good to be true. We had been hoping to find an affordable, clean, and reliable Sienna after a bad experience with a previous dealership. The same day we came in to test drive the vehicle, I told Will that we wanted to move forward with the purchase. When we returned the very next day, he already had all of the paperwork prepared and ready for us to sign. We completed the purchase that day and also dropped off two other vehicles we needed to sell, after Will let us know he could help us with that as well. Working with Will has been a completely different experience from what we've had elsewhere. He was honest, straightforward, and respectful of our time. The vehicle was genuinely in fantastic condition, the paperwork process was efficient, and the entire experience was smooth and stress-free. He also made it clear that if anything came up after the purchase, we could reach out and they would take care of it, which meant a lot to us. Will listed our other vehicles right away and even handles the detailing--either as a paid service or by deducting it from the sale price. He's very transparent about his pricing and only makes $500 on trade-ins, which feels more than fair given the convenience and the amount of work involved. It truly feels like a one-stop shop, and we really appreciate how seamless everything has been. We're looking forward to continuing to work with Will and will absolutely be coming back when we're ready for our next vehicle purchase. Thank you, Will--we truly appreciate your honesty and professionalism!

We left our car for them to sell on consignment. We received not one call regarding any test drives…read moreor offers, picked up the car and found the car had been driven 5,000 miles in 7 months. Not what we expected

I reached out from an advertisement, that simply posted a downpayment, I asked what was the actual…read morecost of the vehicle. The sales person Freddy refused to give me a price and said come down here and provided an address. Literally can't get a price without an hour drive. Should be against the law.

I'm a mom of two and I put a lot of trust into people like Freddy and Jose in times of need, just…read morelike recently. I would not give a good or bad review unless it was honest. This is why I waited a while to make my review. I notice that a lot of the reviews are preventable issues. Jose and Freddy did not let me off the lot without making sure I was accepted, approved, insured, and comfortable with the deal. My car has no issues and if I did have issues I feel welcomed enough to come to Freddy and Jose with concerns. They kept their word on my down payment amount that I saw on OfferUp as I did have approved credit. I'm beyond thankful for these two for trusting me as much as I trust them. Very honest service!

Great price and serviced quick! Paid exactly what I was quoted, and received the service I…read morerequested.

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

We had a great experience working with Rodrigo. From the moment we met him, he went above and…read morebeyond to help us. We had already visited five different dealerships before this, and Rodrigo was the only one who truly showed support and genuine interest in helping us find the right vehicle. He took the time to explain every detail clearly and worked with us on the price to make sure we were comfortable with the deal. He was patient, honest, and never made us feel pressured. The whole process felt much easier because of his professionalism and dedication. If you're visiting this dealership, definitely ask for Rodrigo. He's a really great guy and someone you'll want helping you through the process!

Don't get caught in their trap…read more I strongly advise staying away from this dealership. They lure you in with a quote they have no intention of honoring, then switch to a much higher price loaded with "mandatory" accessories and add-ons. The entire experience felt misleading. The environment was uncomfortable and unwelcoming--I did not feel valued as a customer at any point. Pro tip for buyers: do your research elsewhere. If you do visit, don't provide personal information until you have a clear, signed agreement in writing. And most importantly, be ready to walk away the moment they start adding unexpected fees or changing the deal.

Hands down one of the best dealerships I've ever worked with. Greg is honest, reliable, and…read moregenuinely looks out for you throughout the entire process. Any problems or concerns I had with the vehicle I selected were fixed. Thank you Greg, I truly appreciate it!

I recently purchased a vehicle from this used car dealership, and overall, my experience was very…read morepositive. From the moment I arrived, I was greeted by Greg who was friendly, approachable, and not overly pushy, which made a big difference compared to other dealerships I've visited.The selection of vehicles was solid, with a variety of options at different price points. The car I ended up choosing was clean, well maintained. I appreciated that they allowed me to take my time inspecting the vehicle and didn't rush me through the process. One of the highlights of my experience was the transparency. The salesperson was upfront about the vehicle's history, provided a full report, and answered all of my questions honestly. They also walked me through the financing options clearly, making sure I understood everything before moving forward. There were no surprise fees or last minute changes, which I really valued. The buying process itself was smooth and relatively quick. The paperwork was handled efficiently, and Greg made sure I was comfortable every step of the way. They also made an effort to ensure the car was ready to go before I drove off the lot. In the end, I felt confident in my purchase and appreciated the professionalism and honesty shown. I would definitely consider returning in the future and would recommend this dealership to others looking for a reliable used car and a straightforward buying experience.

I don't know what to say I can't find a reason to give more than two stars. I will say that the…read morelady was very nice in my dealing with her on a 2013 Chevrolet Cruze. But the problem is it doesn't look like a legitimate business, because when I took the bus pass there the car was gone and I only saw two cars no three cars in the parking lot and I thought what kind of dealer is this. So how can I recommend a car dealer that has fewer cars than most people do in their driveways. Again the lady was very friendly though there's just no inventory to speak of. And she can reply if she wants but I don't really have anything else to add and I don't have any rebuttals it's just what I saw.

ZERO stars!!!$ I cannot put into words how upset I am!! This car has been trouble from day ONE…read more Less than a year and this car is DEAD!! Tied into a damn car payment for a lemon!! We are currently looking into litigation to get rid of this piece of trash car! From day one this shop was SO shady. Please stay away!!!!!