Mark was very attentive and explained everything perfectly!! Will always choose to come here if needed. Thank you, Mark!!!

I've been coming here for years and the device is great. Saul Munoz has assisted me the last few times I've been there and he's always super nice and very informative. Will keep coming back! read more

I DID NOT BUY FROM "DOWNEY NISSAN" but one particular salesman was not like the robots at Alhambra and Valencia. Even though Downey is further from where I'm at.... I'd rather drive to these guys instead of Alhambra Nissan or Valencia Nissan. Angel did a great job building rapport and even though I was there longer than I wanted ... the folks there were not SCUMBAGS like Alhambra and INCOMPETENT like Valencia. Just go straight to Nissan Downey and definitely SKIP ALHAMBRA and VALENCiA. These two horrible dealers have made me not want a Nissan after being an owner for 20 years. Ask for Angel and if you do decide to get a Nissan.... Start at Nissan Downey. Don't take my word for it.... Just remember: Alhambra = Scumbags / Valencia = Incompetent / Downey = Start with Angel and they will work with you without the incompetent scumbag sales robot pitch. read more

I am extremely disappointed and concerned about our experience with Downey Nissan. My 72-year-old mother went to the dealership alone for what was supposed to be a routine oil change on her existing vehicle. She did not go there intending to purchase a new vehicle. While she was there, she was persuaded to purchase a 2026 Nissan Rogue Dark Armor. According to what we have learned about the transaction, she was not presented with a meaningful choice of a less expensive model before being placed into this vehicle. What is especially concerning is the financing: approximately 7.5% interest for 96 months, with a $617 monthly payment, traded in a paid off 2016 Rogue with 40k miles, which dealer gave her 8k for and used it as a down payment. Total purchase price was $56k!!! and with a reported 810 FICO score. I am Also adding the name of finance manager that handled the transaction who was Israel. My concern is not simply that she purchased a vehicle. My concern is how an elderly customer who came into a dealership for an oil change ended up leaving with a new vehicle financed for eight years. She was 72, she was alone, and she trusted the dealership to treat her fairly. We believe the circumstances warrant serious questions about whether she was adequately informed about the cost, financing terms, available alternatives, and long-term financial consequences of this transaction. I am asking Downey Nissan to review this transaction carefully, including the sales process, financing paperwork, vehicle pricing, and any recordings or documentation associated with the sale. My mother went back to the dealership and asked Israel to remove The unnecessary, additional warranties totaling $7,500 and he said he couldn't. I then went back with my mother to the dealership to demand they be removed because it can be and he never showed his face. I asked for a general manager and of course they were on "vacation" I spoke to another finance manager and told him all the complaints I would file if this was not removed. He never once said no. Therefore Israel flat out told my mom no because he thought no one would advocate for her. My mom signed the warranty cancellation documents on 8/9/26 and their finance company Nuvision is stating they have yet to receive it! Downey Nissan is the worse! I will be moving forward with filing a report APS and with the local district attorney for a formal investigation. Was this appropriate treatment of a 72-year-old customer who came in for an oil change? We believe this situation deserves an explanation and a thorough review. At minimum, dealerships should take extra care to ensure that older customers understand exactly what they are purchasing and the long-term financial obligation they are accepting. Potential customers--especially older customers--should carefully review every number and document before signing anything and should consider bringing a trusted family member or advocate with them. read more

I originally left a positive review, but my experience changed completely after the sale. Before I came in, I told salesperson Christian Ortega in writing that I was on State Disability and not currently working. I specifically asked if that income would be enough, and I was told it "shouldn't be an issue." I actually left in my own Mercedes, then Christian texted me to come back because they "got a way to go." When I returned, managers Flora and Andrew told me everything was under control. Later, I was told to come back so they could detail a stained seat in the Nissan. Instead, I sat there for over two hours before they finally told me there was a financing problem and wanted me to use a different lender. I declined and the deal was canceled. When I got my Mercedes back, the mileage was higher than the 134,695 miles documented on my trade paperwork, the tank was full even though I only put in a little gas before returning, my radio was on 100.3, my diagnostic scanner was missing, and the check-engine light was on. I noticed it almost immediately and turned around and went right back. I have filed a complaint with Nissan Consumer Affairs. I also have screenshots supporting the timeline. What bothers me most is the lack of honesty and communication. They could have simply told me the financing was not secure instead of bringing me back under the impression that everything was fine. read more

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Had a great experience here at Downey Nissan! This will be our 8th Nissan we have owned and we couldn't be happier. We worked with the internet sales manager Rod. He made the entire process easy and straightforward. Rod was communicative throughout the buying process and answered my many, many questions. He helped us get the EXACT car we were looking for, agreed on a fair price before we arrived, and even ensured the paperwork was ready to go when we got there. I very much enjoyed doing business with Downey Nissan, and would definitely recommend this dealership to anyone who is interested in purchasing their next vehicle. read more

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I've been coming here for 2 years now and they always meet my expectations with their car services. My oil and tire light came on a few days ago and I decided to take the car in without an appointment. Once again, they were very accommodating. I like that I am able to take my laptop into their lounge area and get some work done. Their tables have power and USB outlets. If you show up early enough, they will have free pastries. Coffee is always available and free! My car took about 2 hours to finish. read more

We had a great experience working with Rodrigo. From the moment we met him, he went above and beyond to help us. We had already visited five different dealerships before this, and Rodrigo was the only one who truly showed support and genuine interest in helping us find the right vehicle. He took the time to explain every detail clearly and worked with us on the price to make sure we were comfortable with the deal. He was patient, honest, and never made us feel pressured. The whole process felt much easier because of his professionalism and dedication. If you're visiting this dealership, definitely ask for Rodrigo. He's a really great guy and someone you'll want helping you through the process! read more

Downey Nissan - Our new purchase! Red Nissan Pathfinder Rock Creek. - Car Dealers Near Me - Downey, California

I had a great experience with the service department during my first service for my Frontier. I stopped by without an appointment and was quickly assisted by the service advisor, Jackelyn, who was very helpful and listened to what I wanted done to the vehicle. The multipoint inspection video provided by the service technician, Santiago, was especially appreciated. It was very detailed and gave me confidence that the vehicle had been inspected thoroughly and that the work was completed with care and quality. Overall, the entire experience was smooth, professional, and positive. Jackelyn and Santiago provided excellent service, and I would definitely recommend this service department to anyone looking to have their vehicle serviced at a dealership. read more

Jairo and José were amazing with getting a better deal and Izzy was fast with the paperwork! 10 out of 10 recommend to come to Nissan if your are looking for great deals and fast help ! And great costumer service! read more

Shoutout to Liz and Jesus for giving us a good experience here at the dealership, gave us a really good deal on a 2024 Frontier Pro 4x. I've been wanting this car for a very long time and today is the day I finally got the opportunity to get it and especially during 4th of July! Thank you for having us! read more

Don't get caught in their trap. I strongly advise staying away from this dealership. They lure you in with a quote they have no intention of honoring, then switch to a much higher price loaded with "mandatory" accessories and add-ons. The entire experience felt misleading. The environment was uncomfortable and unwelcoming--I did not feel valued as a customer at any point. Pro tip for buyers: do your research elsewhere. If you do visit, don't provide personal information until you have a clear, signed agreement in writing. And most importantly, be ready to walk away the moment they start adding unexpected fees or changing the deal. read more

The service department is a joke here, they don't care about warranty wanted to charge me $350 deposit just in case it was not under warranty. We checked before coming that the car is under warranty, over the phone with one of their service reps. They did not want to check my car because mother dealer had serviced it the day before. Don't shop here or Nissan, thank god it's a lease can't wait to get rid of it. read more

Outstanding customer assistance! Maury Toro provided excellent service, ensuring a smooth experience for our family. I am grateful for his dedication to minimizing both our time and expenses while efficiently addressing our needs. Thank you, Downey Nissan, for employing such a genuinely helpful individual in your service department. He is true asset to your company! read more

I am beyond disappointed with the predatory service practices at this Nissan location. My wife brought our vehicle in for a simple oil change, and as I expected, they immediately began pushing unnecessary services. The most egregious issue occurred when they claimed the oil pan bolt was "bored out" and insisted we needed a $350+ replacement. This same service at Nissan in Cerritos was quoted at $1,200.00 the lack of consistency is staggering. Furthermore, the advisor, Morie or however you spell his name tried to charge us for a tire rotation when in the video it was a recommendation from the technician which means they didn't do it. When I pointed out that their own technician said in the video a rotation couldn't be done until we replaced the front tires, Morie admitted the rotation hadn't been performed and only removed the charge because I caught him. He is someone to lookout for To make matters worse, they are charging $350 for a part that retails for $60 at major stores, claiming "different materials" with no evidence to back it up. I caught Morie in his lies. When I asked to speak to a supervisor, the situation was handled poorly. I will not be returning, and I suggest others PLEEEEEEASE double-check their itemized bills before paying or just don't go here again. read more

Downey Nissan - Car Dealers Near Me - Downey, California

Great service from George and Issy! Definitely recommending them any family and friends that need a new or pre owned car!

Gilbert and Israel were a real big help getting a used 2024 Rogue. We were in and out in about 2 hours and were treated with kindness and respect the entire time we were there. Gilbert was very knowledgeable and prompt during intake and Israel made signing all the paperwork quick and easy. Highly recommend this dealer and these two team members. read more

Complaint for the Parts Department I work for a family business and we regularly purchase parts from many different dealers and vendors. Unfortunately, my recent experience with your parts department was disappointing and reflects poorly on customer service standards. As a woman, when I'm purchasing large and heavy boxes, I expect at the very least to be offered assistance. Instead, I found myself struggling to carry two large boxes along with my purse, while also trying to get through the door. No one offered to help open the door, and I even had to manage opening my trunk without dropping anything. This is not just about courtesy, it's about basic customer service. There were three men behind the counter, and the department was not busy at the time, yet no one offered assistance. I spent over $1,000 on product, and yet I've received better service at a fast-food chick filet restaurant. Nissan, we can do better. It's embarrassing to walk into a room full of men and not experience a single act of professionalism or courtesy. Please train your staff to recognize situations where customers need help and to step up accordingly. read more

Downey Nissan - 2 big boxes of air bags - Car Dealers Near Me - Downey, California

Went to go look at a used car and meet with Cesar but when I got there apparently he was on vacation which is odd because he even followed up the day before on meeting the next day. Whoever else helped after informed me they sold the car which would've been nice to know before going out there. They can definitely work on communication. read more

If negative stars was an option this place would be negative 10. Their entire operation from start to finish is horrible and dishonest. I spoke with a salesman online, I knew exactly what I wanted, I was returning a Nissan Rogue lease in great condition which should've counted towards a trade-in as well, and I had a down ready for my Kicks that I wanted. I did my research and even had an estimate for what my monthly payment would look like (from their dealership, not corporate) with all fees/my down included. I know I have excellent credit so I thought this would be an easy transaction. I was very, very wrong. We did the whole look at the car and test drive thing, then we got down to discussing money. They wanted $100+ more than what I had seen quoted again from their dealership. While I understand it can fluctuate, it shouldn't be that different. They didn't run my credit and give me a full breakdown like I requested multiple times. Once I brought what I had printed from their website thinking they would honor it, they dropped it just a little and gave me a very high level breakdown of what I had asked for. They told me the sheet that I had wasn't really accurate. They charged for "accessories" but when I asked what that was and why it was being tacked on to the car after it was already part of the purchase price, they couldn't even tell me what "accessories" were except the clear protective film on the doors. That much money for something that already comes on the car?? I finally agree to a number I can deal with, after putting $3k down, I was annoyed I even had to go that high because not only did I have my calculation sheet from their dealership website, everywhere on tv they're advertising as low as $250 a month with $2k down and based on credit. The salesman even told me he wouldn't have put as much as I did down. Did it get me a fair deal? No! I get to finance and he's pushing all of these extra packages and protection plans I declined because I felt I just got raked over the coals with the salesman. During my initial interaction with the salesman, he said if you come in now, before your payment is due in November, we will cover the final payment for your Rogue lease. So I figured great. This is part of the paperwork I signed. The payment was taken from my account in November as was a duplicate payment in October that I just found out about today. I contact the dealership to help me resolve this so that I can get refunded. I get no help. I also, was not able to access all of the contracts/paperwork I had signed. For weeks I reached out calling and e-mailing and nothing. This went on into December. Meanwhile, I am getting contacted by Nissan who thinks I still have the car two months after I left it at their dealership. They never grounded the car and took ownership like they said they would. I had to call Nissan Finance to find all of this out. They let me know that no payment had been made for my November payment and the car had 't been grounded so until that happened I would receive a refund until 21 days after they went through that whole process. So I e-mail the dealership again and tell them how unsatisfied I am and that I will be posting about my experience and someone finally responds. They escalate it to the GM. He calls and gives me a load of crap about it being a clerical error on their end and that they're doing everything they can to get this squared away for me. This was on a Friday he said he would contact me Monday to update me. That was almost two weeks ago and I have received no such call and we are in January. I call today, after speaking with Nissan Finance again because I found out now, I was double charged in October and a check was on its way for that refund (which is yet another battle I have to fight because the amount is nearly $100 less than what was paid) and that they haven't received any payment for my November payment in order to refund that as well. And you guessed it, no call back from management. This has been the absolute worst experience, I will never recommend them or Nissan as a whole to anyone. This is how they treat customers, it's despicable. They should be ashamed of themselves. I hope nobody has to go through what I am going through. read more

Im just saying if they make promises about anything be sure they put it in your contract. I would have never agreed to lease a Nissan. But the salesperson made it sound so sweet he had me believe I was getting an awesome deal. Never again. Just make sure the promise they make are in the contract. Never again Downey Nissan or any Nissan dealership. read more

The dealership is committing fraud and falsely put a price on the cars, only to go up 10k! it happened to me, fraud! be careful with this dealership! do not buy there! cerritos nissan is my recommended they denied me help with a missing button, I had to complain to corporate to get help, cerritos helped me fast! they use digital documents they forge signatures! ppl are rude and they threatened me with calling the cops if I would tell costumers about their schemes! read more

When you go to downey nissan and request new oem brakes they dont give you new brakes they refurbished your old ones. Even though your recipet will say oem parts and they fake like they are ordering parts but in reality they put ur brakes on a machine shave them down to a new peice and call them new brakes and charge yoy full price. And if they cant refurbish them they charge an additional $250 to actually get the new required parts. Or you can let them refurbish them for $500 plus dollars and run the definite risk of your car coming back to you making noises it wasn't making before you took it in such as grindin. This was told to me by Juan F when I took my car in the other day. What kind of supervisor says something like that to a customer. But glad to know they are comfortable scamming customers for services unfulfilled. The only good reviews come from new buyers because they are great at masking their horrible ways wait until its time to get your car serviced I can guarantee the review will change. My car is great but this location has horrible employees. read more

Rodrigo made the entire car-buying experience smooth, stress-free, and actually enjoyable. From start to finish, he was professional, honest, and extremely knowledgeable. He took the time to understand exactly what I was looking for, answered every question with patience, and never made me feel pressured. His communication was clear, his attitude was positive, and he went above and beyond to make sure I left happy and confident with my purchase. If you're looking for a salesperson who truly cares and delivers top-tier service, Rodrigo is the one. Highly recommend--10/10 experience! read more

Attentive sales person . Some people will help you and some will just try to make money from u. If u r not comfortable with the numbers then leave. read more

Mr Luis Soto was of great help and made the whole entire process a great success to us I highly recommend him he is great read more

Downey Nissan - Loved the bow - Car Dealers Near Me - Downey, California

Jorge Hernandez thank you for the amazing costumer service! Went in not knowing I would be driving out in a 2025 car! Thank you so much for youre help! Thanks Downey Nissan first time buyer here !! read more

Downey Nissan - Car Dealers Near Me - Downey, California

Unfortunately, after buying a lemon from these people, and going through a surprisingly smooth buy back process, we decided to purchase yet another Nissan. I mean, they even provided a rental while they attempted to fix the lemon. So why not trust Nissan again? Huge Mistake. The purchase process for the new Nissan was terrible. They rushed and pressured through the entire process, the salesman left before delivery, we received our car without plates- it was a mess. I felt that kicking us in the rear and pushing us towards our car would have been a nicer process for this purchase. It wasn't even closing time. A second Lemon? Our car's driver seat began MOVING while driving. We went in, they provided a "Loaner", but then called us and demanded we bring back the "loaner" because Nissan no longer covers loaner cars- stating "Nissan is just not that big of a company" ‍ they stated I could just pick up our car while they wait for a part. "So it's safe to drive with a moving seat?" I asked. They gave me the same BS response. So we went ahead without a car- a week passed. I called them (surely they could never bother to call to give an update) and stated they were waiting for a "second" part now. Our app showed our battery (EV) was draining while parked- something that never happens. Looks like someone was conviniently using it as a break room or driving it around to use as their vehicle the whole time. "Oh so you want us to charge it?" Asked Saul with a smart attitude when I let him know we've noticed the charge go down substantially while "parked". Surprisingly, he charged the car to 90%. It's the least you could have done Saul. Do your research before purchasing from this Nissan dealer- surely the service department has also gone downhill so research other service options. Shop around- especially with a different brand- trust us! They said it themselves: "Nissan is just not that big of a company". They were so unhappy with US that they even refused a car wash slip after leaving us without a car. It's yet another curtesy that could have been offered after they used our car while it was "serviced". read more

I wish could put negative stars. This place was horrible. I was trying to purchase a car and didn't like that I was lied after the fact told multiples that was able to get what I needed which was for me to trade my car . I understand if it can't be done but the fact that I was lied too was dumb. Also I was willing to drop a down payment , which was recommended so that my payments could a bit less but it went up like $150 after I offered to put down 1k. And kept getting told what wanted to hear and not what I needed to hear. This place is a joke. read more

Make sure when you get a used car you ask when your plates expired. My mom's first time and she had to pay for a new set of stickers after purchasing. Didn't know it worked like that!! read more

I've been dealing with Mark Lee over the past few years. He helped me get a great lease on a Rogue, and I am going to order a Frontier as a replacement. He showed me a couple of them so I could make an informed decision. I look forward to getting my new truck. read more

Erick was my helper and let me just say that I would not have bought my car if it wasn't for him! He listened to my ideas. He did not try to upsell me be kept it straight and to the point and ensured that the car I am going home with is the one I absolutely want. Yall, it was hot as i dont know what outside with no cloud in sight. I was about to give up on the day before it even began, but he asked if i wanted water AND an umbrella and went out his way to make sure i was comfortable. I loved his friendly attitude. Even after the sale, he still kept in touch to see if I had any concerns or questions. Ps Erick, we looked flawless in those pictures. Stay you! Thank you u for everything! And even Nestor the financial advisor was top notch. He ensured I got the best deal. Yall are a great team thank you read more

Downey Nissan - Erick - Car Dealers Near Me - Downey, California

THANKS A LOT to Steve and Martha. They went above and beyond with their service and knowledge. They got me the deal I wanted and made it all happen quick and easy. I wanted what was advertised even though there's disclaimers but they pushed through and figured out a way to honor it. This is my 2nd Nissan I buy from Downey Nissan. Thank you very much. You've done it again. Big shout out to Martha's professionalism and how she handled the transaction from start to finish. read more

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When Claudia call me from their sales department (because of my online inquiry) . I explained to that a just had a repossessed two weeks ago. She said that it will not hit my credit for 30 days and wasn't a problem. Then when I was at Downey Angel was the sales rep I worked with. After two hours Angel told that the bank they were working with wanted a trade in. Which was a non-factor from my conversation with Claudia. Angel apologized about. Later I called Claudia back and told here what happened and she said she'd check on what happened. When I called back to see what happened she told me that since the my repossession was so recent (which earlier was a non-factor) was the issue. At this point Claudia said the bank needed a co-signer: again a new factor. Although Claudia and Angel were nice and professional but the factors changed!!! I DEFINITELY DO NOT RECOMMEND DOWNEY NISSAN AT ALL!!! Try another place to buy your next car!!!! read more

Cesar is amazing, I went to 2 other dealership he help me and my husband out w/ a person who has had some challenging credit they helped us out and we qualified for a brand new Nissan 2025 Sentra, I really want to thank Cesar for all his knowledge, Mr. Jaime, and Ms. Priscilla for helping us get approved...I appreciate you all and will be coming back in the future to upgrade this car at a later time read more

In February 2023, I purchased a 2021 certified pre-owned Nissan Versa. It hasn't been in my possession for long. But it started having minor issues and now, one year later, the car died. It had to be repaired, reprogrammed, and the battery had to be replaced. Total cost for that was 3k! This is completely unacceptable and it's really disappointing that this vehicle had these issues even though it's listed as "certified pre-owned." Biggest rip off ever! read more

So I went to return a car I purchased a year ago due to needing more space & eugenio helped me get a new upgraded car, he was very nice & got us a great deal with lots of discounts we left happy and satisfied! Definitely ask for him. read more

Downey Nissan - Car Dealers Near Me - Downey, California

I will also be attaching the lack of response here for all to view. Seems that Brittany (sales manager) just provides a general response with no actual action. We have now resorted to having to purchase a new battery for a newly purchased (February 2024) certified Nissan Sentra 2020. Again I remind you all my daughter is an essential worker. Where is the support for our NURSES???? read more

Downey Nissan - Car Dealers Near Me - Downey, California

Don't bother going to Downey Nissan. They are very deceiving when it comes to their write ups. Flor one of the managers doesn't put down the correct numbers together. It could be a small mistake on her part. But a big one on the customer since we are paying for it. read more

I recently returned a 2023 Nissan Ariya here that I had leased for 1yr from Tustin Nissan, which was previously owned by the same owner of Downey Nissan. The return took less than 15 minutes. The person who helped me -took the keys, the manual, a few pictures and the mileage, and I was on my way. I returned the car in great condition as far as to say, I didn't even remove the plastic from the dash. When I received my final bill I was billed for the two front tires that showed excessive wear. (The center of both tires were in great condition, but due to constantly losing air -the outer parts of the tires were worn out) Those tires had been losing air ever since the day I took the car from the dealership, and I was not going to buy new tires because I was only leasing it for one year. I strongly believe those tires should've gone back to the manufacturer as defective and they should've replaced them for free since the vehicle had only 15,000 miles. I did call and speak to someone. They told me I could come in and purchase another Nissan and they would remove those charges. LoL No, Thank You! By the way, those tires were the Dunlop grandtrek PT21 which have very bad reviews. You'd wonder why Nissan would even place them on a vehicle retailing at over $60,000. read more

Downey Nissan - Car Dealers Near Me - Downey, California