This place is like Disney World for home improvement. We recently had our basement remodeled (see…read morefinal pics) and chose some fixtures and a toilet here. We had a great customer service experience here, even during COVID. When we were ready, we sourced and place our order for all materials through the website Build.com, which is now owned by Ferguson. We had trouble with a broken toilet and we're able to get it replaced by refusing the shipment. It was an easy part of a very crazy process. The showroom is beautiful and offers many high end finishes. I love being able to touch and feel fixtures since you need to know how that metal will feel every time you wash your hands. When doing a cost comparison you will pay more here for most products versus shopping a big box store. Why? Well they have to pay their floor staff, maintain the building and make it a luxury experience for you, the buyer. That's not free. So if you can stand to pay for that type of experience then it's worth every penny. Their selection is superior to any Home Depot or Lowe's as well. You won't be disappointed!

Great selection but a nightmare to work with. Sales team was unresponsive to questions about the…read moreproduct and never followed up on orders, the delivery team completely violated commitments on scheduled delivery.

I highly recommend this business. they came out next day, diagnosed the problem, ordered the part…read more gave us what we thought was a very reasonable quote. Polite and knowledgeable young man. He came back thenextday and installed it, checked everything. Very pleased wth service to our icemaker in frig

The repairman came and checked out our washing machine that was acting up. He was friendly and…read morethorough. We ended up deciding not to repair it due to the cost, but I was pleased that the options he laid out were clear with the costs and timelines. We had used Bear Valley Appliance before, and we will use them again.

Excellent service knowledgeable service personnel timely personable can't give enough praise to a…read morecompany that tries so hard

I was happy with the few expensive appliances purchased at BAC until the time came for some…read moreservice. Wanting to take no chances with my Subzero refrigerator during a recent remodel, I paid BAC handsomely to move it out into my garage -- told all the while that they're experts and everything would be done right. Of course, I also had them move it back into my newly-remodeled kitchen (for another tidy sum). When turning everything back on, the installer (who was the same guy, James, who had uninstalled it and remembered doing so) found that the water pump had frozen and burst -- and quickly blamed me for not having winterized it, despite having explicitly assured me that it would be fine. He offered to replace the pump, if I went out and got the part -- which I hesitantly tracked down and purchased (my GC has a relationship with BAC) the same day. A month later, I'd heard nothing from him or about when he'd be back out -- despite him having left without finishing the installation and promising to return within a week. Having given up on trying to contact James, I finally called BAC and spoke with Allison, who'd previously been very helpful (when setting up the uninstall/reinstall services). She was under the impression that the order completed long ago, and offered to help fix things, if I sent her my proof of purchase and fridge model/serial number... which I again did on the same day. The reason for my one-star review? I've not heard back from Allison since, and neither my calls nor emails are getting returned. When paying a premium for appliances and service, I expect better. And BAC doesn't seem to care.

Five stars isn't enough!…read more Three days before the Fourth of July, our outdoor barbecue completely failed, and we had over 30 guests coming for our holiday celebration. I thought we were going to have to replace the entire grill. Promise Appliance truly lived up to its name. They rearranged their schedule, came to our rescue, and essentially rebuilt our barbecue for a fraction of what a replacement would have cost. A special thank you to James Ferguson, the technician. He was knowledgeable, professional, and determined to get everything working again. His expertise and commitment were outstanding. More importantly, the entire team at Promise Appliance demonstrated exceptional customer service. In a world where great service can be hard to find, they exceeded every expectation. If you need appliance repair from a company that genuinely keeps its promises, I highly recommend Promise Appliance. They saved our Fourth of July celebration, and I couldn't be more grateful.

I had a wonderful experience with Promise. My washer was fixed pretty quickly and the technician…read morewho did the work really knew his stuff. I'll definitely be trusting them again with any future issues.

After encountering a problem with my gas range, I called Herrera's. Eric arrived on schedule and…read morepromptly diagnosed the problem. When the part arrived, he returned and installed it. No muss, no fuss. I would highly recommend them.

Incompetent and complete lack of integrity. Their tech came to my home three times to work on an…read moreappliance. It was never repaired. In the process the tech broke a part on the appliance and left it laying there. They said I needed a new compressor for $2,000. After researching the part I found that it cost $500. The office manager said they would make it right and when I called she wouldn't talk to me and said I had to talk to the tech. He immediately started yelling at me. Zero accountability and zero product knowledge. It's easy to see why there are so many 1-start reviews. These people are horrible.

Oleg was absolutely amazing when he came to fix our dryer. Extremely professional and quick! I've…read morenever seen anyone undo a dryer so fast and get to the issue. After going back and forth with my partners about getting a new dryer or doing the work. Oleg said he would warranty the work and showed us it was a great value to go with fixing over new! i appreciate High City Appliance for their punctuality, pricing and professionalism!

Our washer and dryer both had issues and we wanted to repair if it was reasonable. Well, a…read moredifferent company was charging a significant amount to just diagnose. High City Appliance charges $69 for first appliance and $34 for the second one. We called and set up a time and date for them to diagnose. The window was 9-12 pm. As we do, schedules get rearranged and it was 11:25 am and still no communication from High City Appliance. I call to follow-up and customer service tells me they will follow-up. A couple of minutes later, I receive a text from their technician and he says he is 25 minutes away. He arrives at 11:57 am. He did wear shoe covers upon entering and after spending about 30 minutes in our laundry room, he shares the issues with our appliances. To replace the parts and labor the cost would be about $715. The estimate included parts and labor and labor was over $200/hour. That seemed pretty steep. If we decided to move forward, the diagnostic charge would be credited, but still very costly. After having to follow up and waiting for the technician to arrive, then receiving his quote, it was a disappointing experience. The technician also wanted to charge me $59 for the second appliance, but quickly corrected him of the quoted price that customer service shared upon making the appointment. I would strongly reconsider calling High City Appliance in the future should we have appliance issues.

Scam - took over $300…read more Found this place via Nextdoor paid for a diagnostics and the part for my dishwasher. Seemed responsive, wasn't able to come out the first week bc he was sick. I was totally fine with that, I didn't mind waiting or supporting a small business. After I waited for a week I was following up every day just to get an idea of when JR would actually be able to come out, he scheduled and then canceled last minute and then nothing. It's been over two weeks now- it takes 30 seconds to respond to a text at the least let alone schedule an appointment you can keep, no excuse. I've disputed with BBB and asked for my money back. My fault for paying for anything upfront but he seemed nice, use at your own risk. http://www.coloradoappliancesolutions.com/ Colorado Appliance Solutions

Never work with this company! Rudy will take your money and not return calls or messages.read more

My wife and I are both very impressed with this store people are very knowledgeable and so friendly…read morewe got a stove for my mother in law's house and they delivered it the very next day !! The delivery was as smooth as the purchase the delivery technicians were great friendly and knowledgeable all around great store and people.

Well reading these delivery reviews is scary. My wife went out today to buy a new fridge for her…read moredaughter and had two bad experiences before really just stumbling on to this Conn's. A young Hispanic woman met her at the door, was very helpful, she found a good fridge ($1800 for a dang fridge these days, ouch) and the whole experience was great. $20 to remove the old one, that's a good deal. So they scheduled the delivery for this coming Monday Oct 10 and made promises about 3-4 reminders being sent to her that day about when they will arrive. We shall see but so far, so good.

I bought several appliances from this location back in 2021. They were easy to work with, matched…read moreprices, didn't pressure me into buying more than I needed and were always extremely helpful. Fast forward to this week when my refrigerator died - they were quick to get someone out and very helpful. Even 5 years later Misael took the time today to help my locate my original receipt for the warrantee repairs. I WILL be buying my next appliances and mattress from this company as they have been a pleasure to work with.

I purchased a part for my dryer that required a left hand thread and the part they sold me had a…read moreright hand thread. So in order to fix my dryer I ended up ordering one online with the left hand thread When I came to return the one I had purchased I was told I had to pay a restocking fee of 25% because it was open. I told gage "kinda hard to tell what side tread it has without opening it" He proceeded to say "fair enough" but still charged the restocking fee.

I wish I knew about Becker Appliances years ago. They have the best used appliances than anywhere…read moreelse I've been. They are very helpful and extremely easy to work with. I had ordered a refrigerator for one of my tenants and I use the measurements the tenant gave me. When the delivery guys went to deliver the new refrigerator there wasn't a 1/4" on either side. When I call and explain my situation, they graciously understood. They agreed to not charge me for the replacement on the delivery, even though it was my fault. There was no arguing, explaining, negotiating, etc. Becker's is one of the best businesses in Denver to work with Thank you all! Carole

I wasn't happy with the washer and dryer that came in our new home. One day we finally went to…read moreBecker and got some newer units. The used appliances were in wonderful shape, and several months later, I'm here to tell you this is the place to go!