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    Appliance Factory

    2.3 (113 reviews)
    PriceyAppliances
    Closed 11:00 am - 6:00 pm

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    Crushed dishwasher top
    lawrence d.

    Appliance Factory and Mattress Kingdom may be the most disreputable business I have dealt with in years, I highly recommend shopping elsewhere or online for your appliance needs. In short, it all was great to place the order and like all sales felt good about the $12K new appliances order in June. Almost a month later the items still had not arrived, but I was promised that they were on their way to me. When the order finally arrived in mid-July, the boxes and brand-new appliances were not in great shape and at least one of the appliances was completely bent crushed. Their initial delay and then the damage delayed my kitchen by almost 6 weeks. Then when we finally got our kitchen rescheduled the appliance installer came back and inspected the rest of the appliances, finding that the $7500 Thermador range was DOA, and that the $1300+ dishwasher was also crushed within the foam packaging. So, you would think no problem I bought this from a reputable dealer and we will be taken care of. This was a not the case, Appliance Factory will not replace either appliance, nor will they file a claim with the shipper, and in writing, they offered me a $200 credit for my trouble with having a crushed dishwasher, and I am stuck replacing the $1300+ dishwasher, and hoping that Thermador will honor the manufacturer's warranty on a DOA range. Obviously, I will be left with no option other than my credit card to cancel and refund the order, and will see Appliance Factory in court if need be. V/R and recommend that your money be spent somewhere else.

    My new GE Space saver washer dryer with a 10 year service warranty I purchased with the savings over Lowe's and Home Depot.

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    1 year ago

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    10 months ago

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    2 years ago

    Found the washer/dryer combo I've been looking for for a great price!! The transaction was quick and we are quite happy with our purchase.

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    2 years ago

    Art, an employee at AF&MK was attentive to our needs and helped us get squared away on the oven and dishwasher we picked out.

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    7 years ago

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    Page 1 of 3

    Ask the Community - Appliance Factory

    Review Highlights - Appliance Factory

    I just had to pick up in Thornton where the assist manager hooked me up.

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    Builders Appliance Center

    Builders Appliance Center

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    (7 reviews)
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    Excellent service knowledgeable service personnel timely personable can't give enough praise to a…read morecompany that tries so hard

    I was happy with the few expensive appliances purchased at BAC until the time came for some…read moreservice. Wanting to take no chances with my Subzero refrigerator during a recent remodel, I paid BAC handsomely to move it out into my garage -- told all the while that they're experts and everything would be done right. Of course, I also had them move it back into my newly-remodeled kitchen (for another tidy sum). When turning everything back on, the installer (who was the same guy, James, who had uninstalled it and remembered doing so) found that the water pump had frozen and burst -- and quickly blamed me for not having winterized it, despite having explicitly assured me that it would be fine. He offered to replace the pump, if I went out and got the part -- which I hesitantly tracked down and purchased (my GC has a relationship with BAC) the same day. A month later, I'd heard nothing from him or about when he'd be back out -- despite him having left without finishing the installation and promising to return within a week. Having given up on trying to contact James, I finally called BAC and spoke with Allison, who'd previously been very helpful (when setting up the uninstall/reinstall services). She was under the impression that the order completed long ago, and offered to help fix things, if I sent her my proof of purchase and fridge model/serial number... which I again did on the same day. The reason for my one-star review? I've not heard back from Allison since, and neither my calls nor emails are getting returned. When paying a premium for appliances and service, I expect better. And BAC doesn't seem to care.

    Appliance Factory - appliances - Updated June 2026

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