1 Could not get service for 4 hours for a lock out of car. 2. Could not get assistance for a battery jump for 3 hours. 3 Could not even get a tow after 4 hours I got my own company and was told they would reinburse me. Took 5 hours to file a claim online. All calls to agents were useless and still fighting to get paid back for the tow I had to get myself. VERY FLAKY COMPANY read more

I am moving from Virginia to Texas. My SUV broke down in North Carolina. I called USAA at 5:40 pm. At 8:48 pm they told USAA that they can't do the pick up. If USAA doesn't drop this irresponsible bastards then I am leaving USAA. read more

Agero - The hitch on my SUV broke. - Towing Near Me - Medford, Massachusetts

Tow truck operator dropped my bike and had no insurance. Agero had to step in to compensate me. Although I have been made whole financially, Agero had poor customer service and I have not received a call back regarding my complaint. read more

If i could give a negative number Agero would get it. I dont know why an insurance company would ever ever contract with this company. 9 out of 10 tows have service issues. Agero is a joke read more

they stole from my car. State Farm told me it's nothing they can do but I have to file a police report.

Dealing with a stolen catalytic converter. Made a claim with State Farm, my carrier. State Farm works with Agero as a contractor to handle towing. These guys are terrible: confused, bad phone skills, bad communication. They in turn contract with local towing companies to do the actual work. Car was supposed to be towed directly to a local body shop. However, Agero had given the towing company completely inaccurate information and told them to hold the car at the towing company facility. Had to spend 2.5 hours clarifying and going back and forth between Agero and the local towing company. This is something that should have been easily addressed but wasted a ton of time with these unprofessional %$#!. read more

If I could give zero stars I would. On the way back from store one day...my car started shaking and making an engine knocking sound with my check engine light flashing. Everything that was happening matched an Engine Misfire issue. So I purchased Ignition Coils & Spark Plugs to fix the issue. If I continued to drive my car before changing those things it could damage my Engine, Catalytic Converter etc. So while I wasn't driving my car then my Battery died. Once I had the parts delivered I setup Roadside assistance to come out and fix the spark plugs which is stated on State Farm's site is covered by my policy. I verified that with multiple people at State Farm & AGERO (State Farms's Roadside Assistance company). Then later other people said it wasn't covered. I have been a loyal State Farm customer for 2 decades but I have been left stranded 5 days straight. Now I am considering cancelling my insurance with State Farm and changing to another company. I have an excellent driving record with no accidents or tickets in decades yet my insurance rate prices are continually hiked up higher and higher for no reason. I'm not happy with that but haven't complained because I believed that if something happened State Farm would be there to help. SADLY I WAS WRONG. Then when I actually needed to use some of the "Benefits" of my policy...I have been given the run around from State Farm & Agero pointing blame at each other and denying me help for verified coverage. I get Lies, False Assurances and Condescension as if I'm an idiot and I'm just happening to misread what is clearly stated in black & white on State Farm's app. ****Mechanical Labor at the Breakdown site (up to one hour)**** NOWHERE DOES IT SAY ONLY IF I PURCHASE OVERPRICED PARTS FROM STATE FARM/AGERO ****We will not leave you stranded**** That is complete bullshit because I have been left stranded 5 days in a row THIS IS FALSE ADVERTISING and a great disservice to their customers which they clearly DO NOT care about. Either I'm given false promises to appease me temporarily until I'm someone else's problem to deal with or Im promised callbacks that I don't receive then ducking my phone calls. Also Agero gave me fake contact number that turned out to be a Pay Chat Line for guys to talk with girls. That is Inappropriate and Unprofessional. If I get charged for calling that number I will be even more livid than I am now. I have never been treated so badly by a company in my life. I used to have AAA for many years and never had a problem with them. My State Farm agent said I had Roadside Assistance with my insurance policy so I let go of my AAA policy. I now regret that decision. AGERO has been terrible and left me stranded, state farm has done the same. I have a Question....... Where is my "Jake from State Farm"???? That is just more false advertising on commercials from State Farm that when you are in need of help you have a state farm agent go above & beyond and actually come out to help you. Unfortunately that has not been my experience. I DO NOT RECOMMEND STATE FARM OR AGERO. read more

Agero - Towing Near Me - Medford, Massachusetts

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It took a bit of time but I was contacted by Aegero Corporate offices. I was actually listened to and the entire matter was taken care of. Since then I have had to use them again and they did an excellent job. I've gotten my 3.00/month service charge back many times over. Thank you to USAA for that one. read more

A nightmare experience, my insurance company State Farm send Agero to tow my truck to the shop. The operator jumpstarted my battery backwards resulting in multiple electrical damages and even after providing Agero with detailed proof of damage from the dealership diagnostics they imply that I am lying and denied to follow through with the claim. Absolutely unprofessional and scammers. Do not even bother working with them and I am so disappointed at my insurance that they exposed me to such horrible company. my vehicle has been damaged in the shop for a month and they deny the claim. read more

Is Agero French for head up @$$? Every time this pathetic excuse for a customer service call center crosses my path whether it's for roadside assistance or trying to file a claim it becomes one freaking day long nightmare. Confusion lies fraud the job never gets done. Why is this organization even in existence and assisting American drivers? It's clearly outsourced. I have no problem with outsourcing Services if they know what the hell they're doing. Agero does not read more

Agero is roadside service provider of my auto insurance carrier State Farm. On 9/30, my key was locked inside the car. I called State Farm Emergency Roadside for assistance, Agero sent someone from pop-a-lock in. The guy used a tool to open up a corner of car door and unlocked it. But few days later after heavy rain, I found out that the corner of car door was damaged and bent toward outside. As the result, rain water sipped into my car. I called State Farm to report the damage caused by roadside service. State Farm requested Agero to get in touch with me. But no one from Agero contacted for more than a week. On 10/19 I had to call Agero directly to file the complaint and sent them photos of damaged car door, phone log and text message log with Pop-a-lock as evidences. But then again I had not heard back from them until more than a month later, a person named Nick Celata (800-528-9416 x35048) called me. He ignored the evidences that I provided and closed the case, calling "no sufficient evidence". I called Agero immediately to request their management to do a fair review on the case, but then again, no one ever get back to me. There are plenty of customer complaints online and Better Business Bureau website about Agero Malpractice. The staff named Nick Celata who handled my case was irresponsible, biased and terribly wrong. read more

Agero - Towing Near Me - Medford, Massachusetts

Probably going to leave Progressive just because the company they use (Agero) for Roadside Assistance is absolutely horrendous. My vehicle was disabled at 6:30pm. It took them over an hour and multiple dropped calls to send a tow truck, who COULDN'T FIND MY CAR! I gave him EXACT COORDINATES to my car. He still could not find it. Come to find out, Agero gave them some address miles away, which is not the address I provided to them. I called them 5 different times trying to make sure they had the correct location of my vehicle which was stuck on a freeway. Agero dispatched a second tow truck driver, who did not arrive until midnight. What an absolutely awful experience. I could never recommend this company. read more

Worst company ever! State Farm uses Agero for roadside assistance. After 5 provider calls and supposedly 3 different tow trucks dispatched to the scene AND a 2 day wait my vehicle is still sitting at the accident scene. Spoke to an Agero agent whom seemed very frustrated and was completely unhelpful, I was given one excuse after another. The contracted companies they use falsify information and close out cases as if the job was completed. They reported back to State farm my vehicle was picked up twice?!?? and delivered to the collision center. They also reported that I called them and cancelled the tow and was setting up my own tow arrangements. read more

If I could give this company 0 stars I would. Waited on the side of a busy interstate for Agero is send me a tow truck. After waiting without response for 4 hours, we called our own tow truck. Agero finally called me 4.5 hours after my request saying my request was stuck in quere and a tow truck was never despatched. This experience made an already stressful situation even worse. I will be cancelling my road side assistance with my insurance since they use Agero and going with AAA because I don't want to be waiting around for irresponsible people in the further. read more

Our complaints are like the previous 416 reviews. There is nobody in that company who cares about the people's car and the people that own them. From the time you place your call, they can and will leave you stranded regardless of the weather for a minimum of 9 hours, that's their M.O. They are a severely dangerous company that will leave you stranded for 9 hours regardless of your medical condition. I am cautioning anybody and everybody reading this review if you decide to take your antique car out for longer than a one hour ride, I would strongly suggest you trailer your car. read more

Agero left me stranded for hours earlier this week while promising the tow truck was on their way and would arrive within 20 minutes. They did this over a period of 5 hours! Today, I have the unfortunate need for roadside assistance again and it literally takes several hours for them to even dispatch a tow truck. Customer service had no ability to perform their basic job responsibilities. There was no supervisor or member of management available. This company must be making a lot of money, but they're also making a lot of enemies by treating customers this way. If your company enters into a service contract with Agero, you deserve to lose whatever customers you have. read more

waited 4 hours for the wrecker to arrive. Every 30 to 45 minutes we would receive a text arrival would be within 45 minutes. out tow bill was to be paid by insurance but we needed a receipt, it took 8 days of me calling 4 times to finally get an emailed receipt. The wrecker company could not give me a receipt because they only received $170.00, we paid by credit card Agreo $366.00. Would never use them. Cheaper to call wrecker service yourself. read more

Ofc typical lying tow truck company. Stated they couldn't drop my car where I had requested them too. They just wanted to take my car and put it in storage so they can hit their quota. I can't stand these damn tow truck companies that just get over on people and get away with it everyday. They take their sweet time getting to you so that way you don't follow them or stay with the car so they can just come up with bs about why they had to store the car then where asked. read more

This review is ZERO STARS. My experience with your roadside service was very poor. Your employee, named Ali, the name given to me was extremely rude. I called him four times for an expected arrival time, however he rejected the first three calls and went straight to voicemail. This was already unacceptable. Next, when he finally arrived, he asked and was insistent on putting on my spare tire that was very slim from the rest of my 3 tires. I already told him I don't feel comfortable with driving on a spare that doesn't match with my other tires and could end up in an accident and be in a worse situation than a flat tire. I also told him I paid for towing so I expected a tow. After he understood that, which didn't need to be mentioned at all by the way, he finally pulled my car up to his flat bed tow truck. However, as he was pulling my car up to his tow truck, he was scraping the end of my car on the cement. I told him to stop, he needs to do it another way. Ali gets out of my car, and insists he's not doing anything when clearly, he was damaging my car. What was clearly unacceptable for a service was that he told me he will leave if I don't like the way he is pulling my car up. So if he leaves, he will leave me stranded, and I will have to wait for another tow truck. THIS IS THEFT. He cannot just take my money, and not give me the service I requested, which is towing. I WILL NEVER USE AGERO TOWING EVER AGAIN. read more

I have now been left on the side of the road twice - Agero said they could not find anyone to offer the service, once after dark leaving me to ask a stranger for a ride and help. Not good as a female. The second time I simply had to wait for a local auto shop to open and then I had to call them. My insurance agent, Nationwide, said the best bet is to call myself, no matter when or where I need help. Not acceptable for roadside assistance!! read more

If I could rate them -5 stars I would. They left my brother, his wife, their 4 month old baby on the side of the road for 10 HOURS!!!! They don't care about people they care about the money. Thank God for S& R Towing who stayed on the phone with my brother and went out to help them. Agero is the worst company EVER! They were not even at a safe location but Agero couldn't get their head out of their asses to help my family! WOULD NEVER RECOMMEND read more

terrible !!!!! do not use !!!! my insurance company State Farm used them and it took OVER 3 HOURS for them to send me someone !!!! I was terrified - it was dark outside and scary! never ever use this company !!!!! read more

PLEASE BEWARE! If your insurance company uses Agero as their roadside assistance service, DEMAND TO KNOW THE TOWING COMPANY THEY WILL USE AND THOROUGHLY RESEARCH THAT COMPANY!!! Unfortunately for me, my insurance company uses Agero. Agero took over a week to approve my tow because I live in a rural area and I needed my son's car brought to Reno for service. They finally hired Arkidian Towing Services LLC (you can look them up on Yelp also). Now the rear bumper of my son's car is seriously damaged and his hatch no longer works. Also, his license plate was bent up from the bottom, one license plate light is missing and the other is hanging down. Agero conducted an "investigation," meaning THEY "investigated" the company THEY contracted and determined the tow truck company was not at fault. The company they hired, Arkidian, took photos of my son's car before loading it onto the flatbed, however, they did not take pictures after they dropped it at the repair shop. Agero determined that the shop is at fault because they don't have video evidence of the tow truck driver damaging my son's car. Now, coincidentally, the tow truck driver has been fired. PLEASE, PLEASE, PLEASE beware if your insurance uses this company and RESEARCH any tow truck company they choose before that company touches your vehicle!! read more

Agero - Crack across the bumper and scratches - Towing Near Me - Medford, Massachusetts

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If I could give zero stars I would! Absolutely horrible service the technician damaged my battery during service which resulted in me having to replace my battery and they refuse To reimburse me for the damage. Claiming that the incident didn't happen. when they were two witnesses who witnessed the incident, they never even reached out to them for statements. The person responsible for handling the claim was not empathetic at all and insinuated I was lying about the event when I provided more than enough information, including pictures and a receipt for the incident. read more

Been trying to get my car towed with USAA roadside, who partners with Agero. Let me tell you, it's been a day. It started at 9:30 this morning; it's 8:30 in the evening and I still haven't gotten service. At the bottom of the pyramid, Agero. However, the reason I'm writing this is because of Nathan in the customer service department. After 13 calls all day this is the first person to make me feel listened to and advocated for. He deserves 5 stars. And on the top, Nathan. read more

6 Days Waiting for Road Service Avoid Agero Inept Roadside Services Incompetent Customer Service Staff is poorly trained and paid and lacks the motivation and resources to provide your insurance company with road service. read more

DO NOT EVER use this company even if your auto insurance contracts with them! If I could give less than one star I would, this was the worst experience I've had in 50 years! My auto insurance company set up towing with Agero after my car was damaged in an accident. I'm certain that my insurance company had the correct address and name for the body shop I had spoken with to repair my car, this was approved by my insurance company as well. I also confirmed the body shop name and address with the Agero driver when he picked up my car around 4:00pm on a Tuesday. I emailed my body shop to expect it that day and did not receive a reply. I emailed and called the body shop Wednesday and Thursday but the car was nowhere to be found. I started calling my insurance company and Agero but no one could find my car after 2 days! My insurance company finally tracked the car down, which was now placed in storage by Agero. The driver never went to the designated body shop, instead he went to two other body shops who do not service my brand of vehicle and they refused to accept it. Agero said since we gave them a shop that could not service my car, it was placed in storage and now I would have to pay storage fees from Tuesday - Friday! They said I could not have the car towed to the shop until I paid the fees, and this would be Friday at the earliest. This was beyond unacceptable so I gave up on dealing with Agero and told my auto insurance company to sort it out. I absolutely refuse to pay storage fees when Agero failed to follow simple instructions. Please avoid this company at all costs and pay out of pocket for towing if necessary!!! read more

Subcontractor for my insurance company. They can not be trusted. Don't waste your time. call your own service and have your insurance reimburse you. read more

Another State Farm customer jumping ship because of Agero. I needed towed (my car was dead) in a parking garage. I relayed the location, the fact that it was in a parking garage, and provided the clearance. The first rep didn't pass the info on to the towing company. Two hours had passed, so we called the towing company who said thank goodness we called to let them know - they could not facilitate the tow. The second rep, after letting them know about the mistake on their end, (not passing on the info to the tow company) apologized, and stated she would fix it. We again, told her about our towing needs. Another hour passes by, and we call the new towing company (we obviously knew the info wasn't going to be supplied). They had no idea either, and could not do the tow. The third rep and supervisor apologized, and after being informed yet again of our towing situation (location, clearance, etc...) stated they would fix it. Fast forward to three more towing companies and, a few irate calls placed to Agero later.....No joke, this really happened, the final tow truck company gets assigned. We call the tow company, and inform them of our towing needs. They promise to drop by in 30 min., and have no issues (again, they weren't initially informed)...Fast forward 3 more hours (yeah, I had been trying to get towed from 4:30 PM, and ultimately did not get towed until 10:15 PM). They literally do not care about the customer. I am dropping State Farm ASAP, and will be opting for a company that doesn't use this pathetic excuse for a company that should be out of business. read more

Worst company on the planet!!!!!!!!!!! Called for Roadside service and was first told that the mileage was outside of my coverage to the shop I selected (which it wasn't, but using his LONG way to the shop, it was). Charged me $40 for the tow. Truck had damaged front wheel, could not be hauled on a flat bed and I expressed this and asked for a Wheel lift type of tow. The moron that showed up to tow it decided he could just use a wench and drag my truck up on the flatbed! Then dropped it about as far from the shop bay door possible (again, a truck that cant roll was drug off the flatbed). The extra damaged caused by this absolute brainless moron was totally out of my pocket. Agero wont answer the phones, wont call you back, wont answer emails. STAY AWAY FROM THIS COMPANY! Worst Customer Experience HANDS DOWN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Agero - Damaged caused by Tow Truck Driver (Agero contractor). - Towing Near Me - Medford, Massachusetts

I left my automobile insurance company of 34 years (State Farm) because of a horrendous experience with an Agero operator. (He locked my keys in my car and then damaged the car trying to get in.) Agero and State Farm refused to cover the damage after multiple screw-ups by the operator. You can read my Yelp review on that experience if you like. I told State Farm explicitly that I was leaving because of Agero's treatment. I am seeing from these reviews that my new insurance carrier, Progressive, also seems to use Agero. Because I now have an independent insurance agent and can easily change carriers, I will ask him upon renewal to find a carrier that does not use Agero. Maybe AAA? I'd rather wait longer for service than have my car damaged again by an operator who doesn't give a s***. read more

I left USAA to join State Farm after 27 years. Only to find out that they also use Agero now. Unfortunately, I found out in a blizzard in Northern CA, while driving home from having an emergency procedure at the hospital. Since I live on a dirt road, Agero said I was SOOL and had to call someone else to get me home. You apparently can only get a tow if you are 10 feet from a PAVED road. I live on a gravel road. State Farm knew this when I purchased the policy a week ago. I waited 3 hours for Agero to tell me this. They expected me to get in my wheelchair, I'm a disabled veteran, and wheel my own happy A$$ home through 3ft of snow with my child and wait for a different tow company to come haul my new car to my house. I called a neighbor to take me home. Another 4 hours later Agero called to see how my tow service had gone. Unbelievable! And they wonder why 22 vets commit suicide a day in this country. read more

I would give no star if possible. On April 24, called Subaru Roadside Assistance at 11am, received a text said towing company coming in 90 minutes, waited then another text said 30 minutes delay. I called them and they cancelled this company and got another company, a text said coming in 60 minutes, waited then a text said 30 minutes delayed. I called AAA who showed up in 30 minutes. Please don't use Subaru roadside assistance read more

Absolutely useless... Would give ZERO STARS IF AN OPTION ...could not even find my insurance coverage through nationwide ... wanted to charge out of pocket ... took over an hour to even arrange ... DONT WASTE YOUR TIME read more

This is the worst towing insurance company ever. My car died when I arrived at work..which happened to be a Chicago Police facility. I was dispatched two different towing companies. One was for regular customers and the other is what the city of Chicago contracted towing company. When the tow driver arrived... he asked the police staff about a 'how report' as if my car is to be impounded. After they told him that there's no tow report, then he calls me. When I arrived... I'm working as the police. I am a customer to get my car towed to the car dealership. He was confused as to why he was sent to the police station. He also uniformed me that my car will be towed into their towing yard for a day because the dealership isn't open til Monday. Btw....E&R is also one of the worst to deal with towing. They are only good for impound/relocations/accidents. So, my car was delivered to Toyota to get serviced. After my car fixed...and when I arrived to pick it up.... I discovered that my bumper grill in the front passenger seat... I later discovered that the front bumper has been cracked in the front....which was never been there. Upon their investigation... this Agero Customer Service didn't find the towing company reliable. I wasn't around the entire time for my car to get towed because ..... #1.. I had to go back to patrol the streets. #2..what took place when my car was unloaded at the towing yard? #3 what happened when it was loaded and unloaded at the towing yard? I'm highly disappointed in this outcome because I am left with over $1,000 worth of damages that I'm stuck to pay for. read more

Agero - Read my post - Towing Near Me - Medford, Massachusetts

I left this review a couple of years ago. A manager asked me to contact her. But left no wayvto do so. I called there number and they never her of her. Looks like they wanted to look like they care but dont. Very sad.. customer service is almost nonexistent in this company. If they actually contact me i will update on the result. read more

Used this roadside through my insurance company when I needed a tow. Waited for hours and was cancelled with the first tow truck scheduled. Had to pay $165 up front before first tow was even scheduled. I'm supposed to be covered for the first $100 of a tow service with my insurance company. I called the tow company directly that the bill was $175. So I saved $10 and wasted time when I could've called a tow myself. Customer support claims my tow was indeed $265 so I did get my $100 off, but won't provided itemized receipt. Will not ever use again. Lesson learned. read more

This place is terrible. Submitted a towing reimbursement back in October 2023 only to be told, after providing all required information, in February 2024 that they are unwilling to work with us. What a waste of 3 months. read more

We have had nothing but terrible service from Agero Tow orders get lost Wait times to the tune of several hours minimum Service reps hang up on you. Awful awful service. read more

Had the worst experience ever with Agero. We needed emergency roadside assistance and were out in the middle of nowhere. Finally got through their system and reached someone who eventually gave us the name of a tow company. We contacted the company who responded quickly. However Agero called back and then told us the company wasn't one of their providers...and they had given us the name! They argued with me, spoke over me, wouldn't listen, and insisted that I give them an address. When you're on the side of the road it's hard to find the address! I asked to speak with a manager who, it turned out, wasn't any better. Then they called us back at 2 am! Will be changing my insurance company to another that doesn't use Agero! read more