I want to begin by saying I run a successful business that is well known in the Boston area. I was…read morenominated as the Boston Celtics' "Small Business of the Game" and my whole career has been based on "customer service." I also worked at the front desk of a hotel for two years while I attended Wellesley College and after that I worked as a paralegal at prominent firms in Boston before starting my business. I *deeply* understand customer service, professionalism, and the weight of negative Yelp reviews which is why I have quite literally never written one. I originally wrote a negative review (and it was the first negative review I have ever written on Yelp) because I had a negative experience with one of the front desk agents at first. But one of the things I also understand working in customer service is that if you give a business the feedback they need to make changes and to "make things right" and they are receptive to that feedback, a business should not be judged because of a one off experience. I was able to communicate my issues and I am updating my review to reflect that the hotel handled my feedback professionally and for that I am very grateful.

What a fun surprise. The Verve has such a great vibe and really delivers everything I love about…read morethe Tapestry Collection. You still get the quality, comfort, and reliability of Hilton while also getting a hotel that actually has personality and charm that reflects the area instead of feeling like a generic chain. The decor is incredible. So much cool nostalgic artwork, bright pops of color, music references, and fun themed touches like old-school phone booths and a vintage motorcycle display. It feels lively, stylish, and upbeat while still being relaxed and comfortable. The music, lighting, and overall atmosphere instantly put you in a good mood. I got one of the newly renovated rooms which was clean, comfortable, and quiet. The bed was great and I slept really well. The gym is simple but completely serviceable. Staff was friendly and welcoming. The location is also excellent. It is very easy to access from the freeway and it is close to great food, shopping, and anything else you might need. Overall this is a hotel that is actually enjoyable to stay in. Clean, comfortable, full of character, and just fun to be in. I loved it and would absolutely stay here again.

TOGO Haven't been to this place in a long time and decided…read moreto try takeout. - Burria tacos stayed nice and crispy for takeout as did the fries. Would be nice to have 3 tacos vs 2 as each one is $8! With no sides. Fries were additional $5 - Korean beef burro had nIce flavor and dragon sauce had some heat - kids Mac and cheese was super gooey cheesy and filling - ceasar wrap with grilled chicken was good but the chicken was too hot and wilted the lettuce but really loved the amount of croutons they thrown in there! Overall a good takeout experience. Will probably order again.

I love this place!!! My favorite has to be the parm fries, there a must try. We all loved our food,…read morethe poke bowl is so good and HUGE! The chicken wings are yummy but have a kick of spicy. The nachos are also a must, to die for. Server was so sweet and the food came out quickly. The environment is somewhat classy and light lighting. A great go to.

My girlfriend and I wanted to try a new place and we decided on here. I'm glad we did! The food was…read moregreat, I got the heavy hitter pizza and it was cooked perfectly, my girlfriend got the on fire smash and she said it was really good. Jeff was our server and he was excellent, friendly, easy to talk to and attentive. The atmosphere was nice with good music, loud but not too loud where you need to stress your voice. Music choice was top notch. Looking forward to coming back!

Underrated gem alert!! The Buffalo wings were crispy AND saucy (my fav), the fried pickles were…read morechips (the best way) with an amazing sauce, and the nachos were truly delectable. Don't judge me when I get an entire tray of them and just walk around the bar with it. If you need a local spot to post up for a game, host an event, or just grab a drink with cool people - this is your new go to spot.

We really came here for casual dining, and the food was decent. Had the sticky wings and a Bosse…read moreburger. Food was good. Place is ideal for members who want to play pickle ball so the place is big enough to entertain large parties for casual dining with some games like darts or virtual golf. Our server was attentive considering there was really no one else eating .

I could not have imagined how nice this venue would be! Over 20 pickle ball courts over two floors…read morewith a bar and restaurant inside - great place to hang out with a group. The interior is impeccable with tons of modern pickle ball decor.

Wow, what a hidden gem in Boston. possibly the best pub/ bar in the city. Cheep cover and great…read moreatmosphere

Horrible service and appalling management. Between AMC Dine In and MacGuffins Bar all I can say is…read morethat I have been disappointed multiple times and I have been going to this theater since I was a child. First of all, everything is way overpriced for what you could get at a fast food restaurant (not suprising from a movie theater I know). But also, they are constantly understaffed and the servers end up with multiple theaters to wait on at the same time. The poor service is understandable with the stress of having to take orders, run drinks, run food, and making sure checks are dropped off and paid for before guests get mad and leave. What is REALLY aggravating is the fact that the management is severely lacking in their commitment to properly perform their job obligations! They are rude to customers and treat their employees extremely poorly. All of the servers seem to be stressed out and I have never seen a manager help to run food or drop off checks to help them out. As someone with lots of experience in restaurant service and management, I can honestly say that this place is being very poorly run. If a server is overwhelmed with guests and there is no other servers to help, it is the job of a Manager to step in and ease the load by taking some tables themselves until things calm down. Obviously, a large company like AMC is not concerned with customer satisfaction regarding their new Dine In. They make enough money on the movies to care about that.

Lockheart is a Latin inspired restaurant in Boston with a creative menu and a relaxed atmosphere…read morethat makes it work equally well for a casual lunch or a longer dinner with a group. We walked into a space that is comfortable and notably quiet for its size, which made it a good option for larger parties or anyone who wants to actually have a conversation without competing with the room. Live music downstairs adds a different dimension to evening visits, and the kitchen stays open until midnight, which makes it a reliable option when other spots have already closed. The nachos are the standout order and the dish most worth building your visit around. They came out loaded and well constructed without collapsing into the pile of soggy chips that ruins most nacho plates. The smash tacos are worth ordering across a few different fillings to get a sense of what the kitchen does well, and the birria tacos in particular have built a following for the depth of flavor in the braised meat and the accompanying consommé for dipping. We tried a few of the other taco options, and they landed on the milder side in terms of seasoning, which was a bit of a letdown compared to the birria. The portion size relative to price also felt a little small on some plates. The ceviche was decent but benefited from some additional flavor, so adjusting expectations on that particular order makes sense. Service was attentive and the pacing of the meal matched the relaxed atmosphere of the room. The staff knew the menu well and offered thoughtful recommendations without being pushy. For a Latin restaurant in Boston that delivers on atmosphere, late hours, and a few standout dishes like the nachos and birria tacos, Lockheart is a solid option worth keeping in mind for a group dinner or a late night meal.

Was looking for a casual night at the bar with my husband and Lockheart was the place. The…read morebartender made a delicious skinny margarita and my husband had the spicy one. We started with the lobster guacamole, it was ok a little mushier and bland for my liking. My husband had the quesadilla and I had two street tacos, they were delicious! Recommend if looking for Mexican fair.

I was there earlier this week with a few friends and we sat on the patio - which is lovely. If you…read morecatch a nice summer night, definitely request out there as they've done such a nice job with it. The food was excellent - salmon, steak, salad - etc. Salmon arrived the way my friends asked for it as did the steak. Our waitress, Kendra, was top notch. She not only knew the menu really well but helped us with wine selection. She was very attentive but not hovering and we would request her again. Definitely going back!!

We used to love going when it was the Sherborn in and also the Heritage. My wife has always enjoyed…read morethe food and atmosphere here. This was our first time going since it had opened as the Fireside Tavern. It is fair to say we were underwhelmed. My wife ordered a Dirty Martini and it had a lot of vermouth in it which is not the correct way to prepare it. For an appetizer we got the Calamari which was very good. Crispy and tender with delicious hot peppers added in as well. For the main courses we got the Chicken Piccata severed over Gnocchi which was good but nothing special. Gnocchi were a bit denser than we like. Our other main was the Seafood Paella. On the plus side it had a lot of seafood in it, mussels, Shrimp, Scallops and a white fish. All of the sish was cooked well and was tender and juicy. However it did not appear to be cooked in a Paella pan so you didn't get some of those bites of crispy rice and the seasoning was off it had no saffron or tomatoes like I am used to. It was more like a plain rice that they added peas, carrots, and red pepper. Just didn't taste like any form of the paella that I have eaten previously. Jenna our server was awesome and attentive but not overbearing. She was fantastic and made for an enjoyable evening.

Love the food and drinks here. Be prepared to wait a while if you go Cinco de Mayo as I do every…read moreyear. We go about 3-4 times a year; sometimes with 6 people. No one has ever been disappointed.

Oh Wow. What an AWFUL experience. Father's day nontheless. Not MEXICAN FOOD…read more Service was just OK, never asked why I didn't eat 3/4 of my meal. The Steak in the Chimichanga tasted like the entire bottle of cumin dumped on it. My daughter and wife's Birria Quesadillas were more like Pork Jerky with bits of grilled pineapple. Disgusting. Then the waitress stands over me for the tip for a $101 bill for some fake Mexican food. My wife and daughters MADE me stay calmand not anything bad, but put it in a YELP review. So here it is.....Wouldn't recommend to my worst enemy!!!