I recently had my septic tank cleaned by Ryan's Pumping Service at my home in the Santa Cruz…read moreMountains, and I couldn't be happier with the experience. Ryan was professional, punctual, and incredibly knowledgeable. He took the time to explain the process, answered all of my questions, and made sure everything was completed thoroughly. Living in the mountains can sometimes make service calls more challenging, but Ryan handled everything with ease and professionalism. It's refreshing to find a company that takes such pride in their work and provides excellent customer service.

Ryan is incredible! I had another pumping service (highly rated here on Yelp) out about six months…read moreago. They were double the price and I don't believe they actually pumped anything. There was water seeping out from the leach cover before and after they pumped. I had a plumber out to see what was going on and he said the system was completely full. Called Ryan, he came out a couple hours later and the leach field lid was dry and spotless! He also made a local recommendation for someone who could come inspect and service the system to ensure there aren't any issues. I highly recommend their service and will happily use them again.

I recently had my 1500 gallon septic tank serviced. I feel they were very honest with the estimate…read moreand provided a very thorough service. I observed part of the procedure being done and the technician, Jose, did an excellent job and was very friendly and knowledgeable about his trade. I feel this company has honest employees and I would recommend their service if you have a septic tank in need of a pump out, service or desire one installed or removed

A bit pricey but not alot of choices. Was given a price up front and they kept to it or lees . They…read moreshould have sent a supervisor out to asses my tank before pumping because they would have seen it needs to be repaired and then do the pump out and performance test but I had to pay 2k for pumping and test. Now they will have to pump again to do the repair. Next project was the drilling for drainage test holes. They sent the 200 an hr supervisor to change the bit of the drill , could have been a lower rate labor type person, they're was already a engineer person on the job. Next project is the tank repair. Will update post later

Great customer service, knowledgeable staff and reliable service…read more They came out and helped us find and repair a (second separate) tank we didn't even know we had.

Very helpful took excellent care of me I would recommend them, and I would definitely use them againread more

Great service prompt, effective and knowledgeable . Very responsive and pleasant to deal with…read more Reasonable rates and knowledgeable about occasional trouble shooting.

Ken Jr and the whole company are very professional, capable and kind. He has been handling our…read moreseptic pumping for a number of years. Very responsive and pleasant to deal with. Reasonable rates and knowledgeable about occasional troubleshooting. Thank you!

I reached out to a few companies about a drain fly issue I had in my septic tank, and Marty at…read morePacific Sewer was the only one who got back to me with a solution that cost me $10 that didn't even go to him! (It ended up going to a hardware store because I could fix it myself!) In addition to being honest, Marty was also extremely knowledgeable and spent a long time talking to me, so I plan to use Pacific Sewer for my future septic and drain needs. Now that's excellent service!

Pacific Sewer & Drain does not do the septic clean out service that I currently need but Marty…read moreoffered a fast response and provided a great referral for what I need done. I will definitely call Marty @ Pacific Sewer & Drain with my future projects he's very professional and knowledgeable in his field!

They were very professional and fast. Price was fair and easy to schedule. Highly recommended!read more

They came out the same day. My husband said they did a great. And, we were relieved at the cost.read more

I continue to have excellent service from Tom's. I was scheduled very quickly and they showed up on…read moretime. The price was very competitive.

I cannot say anything but good things about how we were served!…read more We had a bit of an emergency on our hands with a system in our home. We moved in 5 weeks prior, and had to have the Roto Rooter people service and repair our main drain line. During the process, the septic tank needed to get emptied ASAP. I called Tom's, and spoke to Lucy. She was very courteous, and quoted very high, including an emergency call fee. She explained that this was to cover all possible costs, since it was an Emergency Call, and there were many "unknowns." Jose came out within 1/2 hour. He got our septic pumped, and shared that there were few solids, which meant that it had been emptied recently. He inspected and reported that the tank and leach field were in good order. The job was done in a timely, professional manner. Jose and Lucy gave us a bill that was reasonable, and it included a discount as a gesture of relief, due to our circumstances. They told us that they considered our situation, and it warranted the price we were charged. I cannot thank the staff of Tom's Septic Tank enough, specifically Lucy and Jose, for coming to our aid - on a Friday afternoon, at the last minute. We will be calling this company for ALL our septic needs for our home.