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Cremation Society of Pennsylvania

Cremation Society of Pennsylvania

3.9
(16 reviews)

The Cremation Society of Pennsylvania King of Prussia did an excellent job when my brother recently…read morepassed recently and I requested their services. They were easy to communicate with, and they handled everything perfectly with professionalism and compassion. Brian Nagele was great to deal with and I would highly recommend their services to others.

Our family's experience with the Cremation Society of Pennsylvania has been extremely frustrating…read moreand disappointing during an already very difficult time. It has now been 16 days since our grandmother passed, and we still do not have her ashes. Throughout this process, communication has been inconsistent and unclear. Each time we contact the organization, we are given different explanations for the delay, including state paperwork issues and staffing shortages, but no one has been able to provide a clear timeline or proactive updates. In addition, our cousin specifically requested that our grandmother's fingerprints be taken as a keepsake, and we later learned that this request was never completed. Discovering this after the fact was extremely upsetting for our family. Today, our cousin was even told that she could not pick up our grandmother's ashes because "another family was coming in." Being turned away under those circumstances only added to our frustration and made us feel that our family's needs were not being treated with the care and urgency they deserve. We have repeatedly been told that our loved one is being handled with compassion and care, but unfortunately our family has experienced very little communication, accountability, or follow-through during this process. Families place an enormous amount of trust in funeral and cremation services during one of the most vulnerable times in their lives. We hope the Cremation Society of Pennsylvania will address these issues and improve how they communicate with and support grieving families. At this point, our family is simply asking for clear answers and the prompt return of our grandmother's remains so we can finally lay her to rest.

Chadwick & McKinney Funeral Home

Chadwick & McKinney Funeral Home

5.0
(10 reviews)

Six years after the Matriarch left us, her beloved husband, the Patriarch joined her. He had a…read moregood life after her, and not a day went by that he didn't miss her. Dad died at home. We called Rodger, on a Sunday afternoon, and he was as always wonderful, respectful, and caring. We had made pre-arrangements and everything went very smoothly. Because of COVID, we had a very small gathering, Rodger worked to ensure live streaming was available. Then, because dad was a veteran, he arranged for a graveside ceremony that was, well, the best. Throughout the process he and his staff were the best, professionals and compassionate and responsive. I give them the highest recommendation I can.

My wife and I used Chadwick & McKinney for my wife's parents. Rodger and his staff were friendly,…read morecompassionate, kind, and professional from start to finish. Rodger handled everything with the sensitivity and ease needed in the difficult area of death. The day we had to come and sign off on documents, select caskets, and complete everything was very difficult. We never felt rushed, or like it was business as usual. All the logistical items were clear, and he took the time to explain everything in detail. Rodger definitely took our feelings and emotions seriously and that was very much appreciated. Chadwick & McKinney showed great respect and care throughout. I strongly recommend them. Thank you! You truly made a difference during such a difficult time.

Ahava Memorials - cremationservices - Updated July 2026

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