I have used air canada successfully several times. This time sucked! I was flying back from Boston and figured that I would eat after I went through security. The security is fast and very friendly. Their idea of food choices is worse than going to a convenience store though. Pray to God that you don't have an allergy. That's my situation. I can have a bit of fruit and potato chips. No real protein choices if you are on a gluten free diet. The food looked uninspired and dull, and was not really well thought out. If you need to hit the food court, you will need to exit security, then go clear security again at the US flight area, and then you will need to re-enter security for Air CANADA again. The area is dirty and dingy too. I'm only giving it a 2 because security was so friendly and helpful. Pick a different airline if you are flying back from Boston. Don't choose Air CANADA. read more

Air Canada - Air Canada terminal B at Boston. Worst food choices ever. Eat before you arrive at the airport. - Airlines Near Me - Boston, Massachusetts

You pay so much money for airfare you start to wonder why. AIR Canada prime example. I had a flight to Japan, from Boston with LayOver in Montreal. Flew business class. Nothing was classy about it. 1st of all, they need to update these planes. I feel like I stepped into 1977, the rugs yuck, seats hard and yuck. The airplane freezing. They have these paper thing blankets. You can see right thru it so not sure why they think its warm enough. Then on the larger aircraft where they promote lay down seating. It is the worst, the seating is so hard and so uncomfortable. Like other airlines they do not allow it to have a sliding door for more privacy, they do not give you the option the lower or raise the dividing window between yourself and someone sitting next to you. If your traveling with a partner its super inconvenient. On my flight back from Japan on flight AC6, leaving at 5:35 from NRT to YUL the fight attendants were arguing. Im first class, one telling them she won't take disrespect from anyone and the other attendants should be asking her questions before they f up. I mean brutal and very uncomfortable as a passenger. Def a lot to unpack there, attitudes on all high. For entertainment on the smaller flight, they have tvs but block them off and tell you use your phone to login to their site to watch stuff. Ask them if they give you working charging outlets to be draining your phone battery. That is something they need to work on. It's really getting ridiculous how much they are playing in our face. Raising prices but not accommodations. Wild Oh dont get me started on their handicap procedures. They left my daughter at the wrong gate, without any of us there with here. Said they were going to leave her at gate 78 just incase our gate changed. Our gate was Gate 84, so until we found her she was left alone at a different gate. Idk why they would think the gate would change and still why wouldn't you bring her to the correct gate? Makes no sense. read more

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I haven't flown Air Canada in years and never will again. What is rip off on hidden charges. Book a ticket then to reserve a seat you need to pay again. I just paid over $300 to get two side by side seats or I would have to wait until 48 hours before to try for free and be split up. Most of the seats were already booked way in advance. Of course the could be just marking them that way to make you think they are scarce. Next baggage fees. No carry on, only a personal item. Hidden costs, do your homework. read more

They claim to offer compensation pursuant to a Canadian statute. It's a complete scam. Our group was traveling from Boston to St Kitts on Friday, February 16, 2024. Two families were planning to start our vacation that day. In the middle of the night Air Canada notified us that our Boston to Toronto flight was delayed by approximately one hour because their flight crew needed rest. Because of that our connecting flight from Toronto to St Kitts was missed. They provided us with hotel vouchers because THEY were the party responsible for the delay. They unilaterally rebooked the second leg of our journey for Saturday, 2/17/24. They also provided a brochure which in part outlined our "rights to compensation" in the event of a delay. I applied for that compensation and was entitled to $1000.00 Canadian per passenger because they rebooked our St Kitts flight to the following day. A 24 hour delay. They denied the claim and made the preposterous assertion that our flight was only delayed from Toronto to St Kitts because of wing de-icing. Completely ignored the fact that they delayed our scheduled flight by 24 hours. This is a scam, they delayed our trip and then offered up a nonsensical basis for denying the claim. Rip off! read more

If you want a ruined vacation by all means choose Air Canada. Now 3 hours late with operational excuses. It's now one hour or better since the previous passengers deplaned. Operational or not this airline owes me but I don't expect to get much. Many have already missed their connecting flights to Europe and were on the verge of missing ours. Never again. read more

Worst airline ever. Constantly delayed 5+ hrs and cancelling simple 1.5 hr flights. My sister got trapped in Greece overnight and they denied her claim and didn't pay for hotel. Then for me delayed my flight from Tokyo to Montreal 6+ hrs and then caused me to miss connecting flights and refused to pay for my hotel overnight. Then for my last leg of flight Montreal to Boston they cancelled less than 1 hr notice before boarding and had me scrambling. Originally rescheduled me for a layover in Halifax then Boston and had to ask them for direct to Boston. Before 6:30am they cancelled 2/4 flights for the day to Boston (both morning flights) due to crew scheduling issues. Then the 1pm flight I was finally moved to is already delayed by over an hour. Spending almost 9 extra hours in airport unnecessarily and frankly will not be traveling with air Canada ever again. How do they mess up what should be straightforward direct flights from Montreal to Boston. read more

Air Canada has been the worst flying experience I have ever had. They don't car if you paid extra for seating, they will just move you around the plane as they see fit. I have a disability in my leg and they put me in the worst seat possible. No one seems happy to work there. Never again. read more

I flew AC from boston to mexico via Toronto. We had to wait over an hour for a gate (supposedly b/c it was too cold to start the trucks that push the planes out of the gate). It's always cold in Toronto in the winter. What can they not deal with this situation? Planes can and do go in reverse so why didn't they do that. We had to RUN through the Toronto airport ,(a fifteen minute RUN) If our connecting had not been delayed we would not have made our connecting flight also through AC. The AC website is trash. Does not work. Had to call AC direct and took over 45 minutes to get flight back from Mexico. Flew into Toronto with a next morning flight back to Boston. Even though the flight was half full, my bags stayed i Toronto. Agent for AC baggage services promised we would have our bags delivered TODAY they have not arrived. My GPS bag tracker says my bags are sitting at the airport and have been single noon today. No call or update from AC. I fly frequently and have never had so many screw ups by one airline for one trip. I will never fly AC again. read more

Took a quick flight from Boston to Halifax. It was less than impressive. Logan is already a fairly dumpy airport. Air Canada's "holding area" is wedged into a corner space that is very cramped and lacking of anything remotely aligned to passenger comfort. The place is a throwback to terminals of years gone by that purely existing as a bullpen from which to herd passengers aboard their flight. The staff was ever so slightly pleasant but not at all engaged or enthusiastic. I would strongly encourage people to stay outside TSA for as long as possible and enjoy vast offerings on the other side. I almost opted to exit and return later it was so dismal. TSA Pre DOES NOT APPLY HERE! read more

Terrible service, rude employees, delay after delay. Never flying them again. The gate attendant was completely rude and passive aggressive. The flight attendants yelled at a fellow passenger. read more

The worst airline ever. My luggage was lost in Toronto 15 June 2022, they never boarded it to Boston and the same happened upon return to Santiago, Chile. Luggage was to arrive with us on flight AC92, and it was lost and then found and delivered on June 26th. Luggage came back damaged. The worst airline ever. I have filed a complaint for the luggage loss and delay and saving receipts to be paid back and compensation and now the damages done to my luggage. This has been my worst experience ever in the 35 years I have flown. I have pictures of the damages on my luggage. read more

Air Canada - Thanks Air Canada You guys are the worst airline ever, thanks for loosing my luggage and delivering it back like this. - Airlines Near Me - Boston, Massachusetts

Though I will keep this at four stars for the friendly employees that work at this division of Air Canada, I will NEVER fly their airline again and here's why: http://www.yelp.ca/biz/air-canada-toronto-2#hrid:nm4lMa__iEq_MhUVV_PcyQ read more

I'm not honestly sure if this is Air Canada's fault or horrible design by the airport, but the three dedicated gates for this airline have their own section with a single long security line (with no precheck option). I could deal with this, but the seating area was far too small for the number of people, especially as flight after flight got delayed, and there was only a small bathroom and poor excuse of a Cosi inside. If you're someone who likes to relax with a drink pre-flight, or relax at all, you're not going to be able to do that here. I don't travel to Canada often but this is by far the worst experience I've had with it. read more

Shockingly poor for an airline that normally prides it self on good service! Departures is a stuffy old room with 3 gates. No access to any shops restaurants or duty free. Even more challenging if travelling with kids. read more

Air Canada is an airline I frequently used when traveling to Canada and I recently used them to book a European trip. In February they canceled me off the flight five minutes before boarding and they canceled and rescheduled me four times that day. I had to deal with it. Now I'm trying to exchange a ticket or cancel for one of the six people that are traveling to Europe. I'm willing to pay a fee to change it to another name or even take less if they give me a refund I called and they told me they can't do that when other airlines do do that. They told me to post a complaint on their airline site for CS to contact me which I've done twice and no one has contacted me This is a terrible serviced airline. They don't care about their customers so be careful before you book a trip read more

Private gate area in Terminal B with absolutely nothing to offer except a bathroom and a stand with some power ports (away from where you are sitting). Flights were delayed due to weather and they don't do a great job updating the screens or announcing information. Only positive item to note is that because they only have a few gates in a private area, the security line is very short. Air Canada was nothing to rave about, no live TV (all canned programming) and Wifi (Gogo) is significantly slower than what Jetblue offers and not cheap. When returning from Canada, US customs clears in Canada (Toronto, Montreal, etc), so you will return to Logan like any Domestic flight (not in to Terminal E). read more

NEVER FLY WITH AIR CANADA...JUST DON'T DO IT!!!!!!!! If I could give this review 0 stars, I would. On Friday, 7/21, I was flying from Vancouver, Canada to Boston, MA via Montreal Canada. I got to the airport super early as I was coming off a cruise and had extra time. All of the flights prior to mine were delayed, but not for weather problems. Just a common theme apparently. It was a mad house in the terminal. I honestly have never seen anything like it. Out flight was then delayed by an hour and a half with no explanations and no apologies. They acted as if all things were normal and I was told we would make the time up in the air. UH HUH, sure.. That being said, we boarded the flight. The stewardesses were rude. My friend ordered a Diet Coke and was given a warm one. When she asked for ice, the stewardess gave her ONE small cube and told her that was all she needed. WHAT? Really? At that time, I see another stewardess pouring a soda into a a FULL cup of ice. Then I got warm tomato juice. When I asked for a cup of ice for both of us, she looked at me funny and said some people don;t like ice. Yeah, OK! It gets worse....the flight was delayed and we missed our connecting flight out of Montreal to Boston. We are met by a customer service agent that gave us a voucher for a hotel and and $15 in vouchers for dinner. Tell me how $15 is going to buy a meal at the airport or an airport hotel?? We went to customer service and stood in line with about 25 others for 40 minutes and watched ONE of the TWO agents on duty pick up her bag and leave halfway through the wait. I guess her day ended and she was going to go home and enjoy her evening. WTF!!!! We were told that there was nothing that could be done. They wouldn't upgrade us, put us on a competitor's flight, give us more vouchers to have dinner. It was like they thought they were doing us a favor. Went to baggage claim and WTF.....it was messed up too. lost luggage galore and wrong carousel numbers displayed. Get to the hotel and all they have left is a KING room. Again....really, people??? Finally got home after noon on Saturday. If Air Canada was the only airline in the world, I would never fly again. I will never fly again with them. EVER!!! read more

We were originally booked premium economy travel from Japan to Boston with a layover in Montreal. Our flight from Montreal to Boston was canceled due to mechanical issues at about 10:45 pm. The staff told all passengers to find hotels for the evening, that these costs would be reimbursed, and that we would all be booked on new flights. As I needed to be at work the next day, when we got to our hotel that evening, I tried calling Air Canada and was on hold awaiting assistance from 11:30 pm to 1:45 am. At that point, I hung and went to bed. When we woke in the morning, Air Canada had booked us on a flight for Friday afternoon rather than that day which was Thursday. We needed to get home, and saw that there were three business class seats available on the 8:15am flight that day, and thus grabbed those flights. As we were booked on premium economy, I believe that had we been successful in getting to speak with an agent, then Air Canada would have responded by putting us in those seats in order to get us home. However, Air Canada has refused to refund us for this flight. The fact that they would have made us stay an additional day and a half in Montreal when they had 3 seats available, is beyond my understanding and reflects no consideration for customer service. I have reached out to Air Canada three times now, and they still refused. It is also worth noting that on our way to Japan we were also delayed three hours. However their unwillingness to enable us to use available seats after canceling our flight was just unbelievable. read more

Taking the 9:30 AM to Halifax NS on a Friday. There are plenty of coffee and snack options on the way to the gate, lots of plugs and USB ports at the seats, plenty of seats. The back wall is currently under construction, but I'm sure will be done soon. I will report back on service after the flight. We checked our carry on so we didn't have to deal with it on board, and the customer service agent was efficient, kind, professional. All went well. Recommended. read more

We purchased tickets for a nonstop flight from Boston to Vancouver. Purchased in sept 2019 for a flight June 3, 2020. Air Canada has changed the flight twice since then as they are no longer flying nonstop to Vancouver. First Change had us connecting in Montreal at the same time we fly out of Boston. Second change makes no logistical sense as connecting flight leaves just as we are landing. Air Canada refuses to help rectify the issue as we purchased the tickets through Hopper. Have sent several requests to Hopper for help, response, they are busy and someone will contact us - that was 2 weeks ago wIth several subsequent requests. Air Canada, either through human error or a glitch in their computer software system are the ones that changed the flight so Air Canada should fix it. read more

OMG - airport terminal hell !!!!!!!! This experience is deserving of ZERO stars. Granted there are only two gates but do the math, you need to have enough seats to accommodate the flow of people. No power so I hope your battery is charged. I hope you had time to eat before you came. There is a small concession but I wouldn't touch it. read more

The check in counter ladies we encountered today at the check in desk were righteous bitches; unbelievably unsympathetic cows who refused to let us drop off our luggage 5 min after the deadline (we had gone to the United check in initially so the walk over made us late). Thankfully the lady at the boarding gate was reasonable. read more

Super unfriendly gate representatives who do not make eye contact or smile. But then, what's to smile about?...They have to work for Air Canada. Also, I think paying $150 per person to change to an earlier, half-empty flight is extortion. It's a shame my memory is good enough to remember a time when airlines offered service and cared about their customers. read more

Air Canada's waiting area at Boston's Logan airport is terrible. It's small and overcrowded. Many people were standing because there were not enough seats. There is no air conditioning so it was very hot. There's very little in the way of food or beverages. Just one area with some premade sandwiches and bottled juices, pop, and water. The lighting is dingy. It's best to wait until the last possible minute to go through security. read more

Delay, cancellation, missing connection flights. Want to know more? No, you won't. Announcements: forget it. read more

I gave them the gift of two stars last time...Not now I had to go to Toronto last minute. A company is defined by how they treat customers in need...You guessed it. They charged 1,031 dollars ONE WAY. No problem. Paid it with company points. So we are in the plane, and I know they will lie to me about being on time...Sure enough, we wait on the tarmac for 45 minutes The excuse: Toronto is having construction on their runways. This just happened? Another memorable experience.... read more

I booked airline tickets to Vancouver last January for a trip this summer. As the pandemic accelerated in early spring, Air Canada cancelled my flight. The email I received said I could re-book or request a refund. I chose the latter. The flight was for an Alaskan cruise to celebrate my 60th birthday. Understandably, the cruise line cancelled all trips for the remainder of 2020. My airfare was never refunded so I called Air Canada but they're only willing to give an airline credit even though it was Air Canada that cancelled! I won't take this trip until the Covid-19 vaccine is available to everyone in the US and Canada (who knows how long that will be) so an airline credit is useless to me. I filed a dispute with my credit card but shockingly, Bank of America sided with the Air Canada! The banks says the airline has the right to hold me to the letter of the contract on non-refundable tickets. It's unethical and anti-consumer for an Air Canada to cancel my flight and keep my money. I'm spreading a warning to everyone, hoping it goes viral. When it's safe travel again, don't book with Air Canada! read more

They lost my bag during a gate check. You know, the one where you leave your bag at the aircraft door and they bring it right back when you land. Should have been easy. Not for Air Canada. There was a piece of medical equipment I needed to breathe in my bag. It is now 40 hours later and I don't have my bag and I haven't slept in 2 nights. They have lied about delivering my bag and their customer service is out of India and won't do anything. Horrible experience and it's clear they do not care about the health of the customers they inconvenience. read more

I don't think Air Canada could have a lower standard for customer service. Absolutely atrocious.

Being in this terminal is like being in jail. There is absolutely no restaurants etc. if you take a flight and have to use air canada in Boston avoid security until you really need to. The terminal is tiny, crowded and there is nothing to do. read more

Crap customer service, crap website. Will never be flying air canada again. You'd be better off taking a bus.

When compared to the American counterparts, I have to give Air Canada 4 stars. The food is reasonable. They've re-done the interior of the planes and updated even short-haul flights with an entertainment system (even while US airlines are removing them). What that means is on a flight from Boston to Toronto, you end up wishing the flight were a little longer because you want to see the end of your movie. I also have prefer the way that Air Canada speaks to the passengers. I find it annoying how the bulk of the messages United, USAir, and ATA tell passengers is what they can't do for "Safety" reasons. One thing that bugs me about all the airlines is that cell phones and computers are such a big deal. I can't believe that typing on my Mac is a danger to the plane. read more

I mean Canada is great and all, however, I have heard rumors of how amazing Canada is at Peewee hockey. FALSE! People clearly have not heard of the Haley's aka my kids. Greatest Peewee Hockey Players since Gretzky! Now I cannot find Canada on Yelp, so i will have to settle with Air Canada. Now what I did was doubled my 1.5 star review of Canada and applied it here (3 stars) # IceMom read more

Not sure why there is so much negativity here. Air Canada offers a great business class product, generally friendly & laid back service and easy connections at Toronto Pearson. Obviously their facilities at Logan are lacking amenities like TSA Precheck, Lounges, but it's a relatively small line station so this is to be expected. Security line, while may appear to be long moves quickly and chances are your peers in line are on your same flight unlikely the agents will close the door if many passengers are still in line. I've had great experiences BOS-YYZ-TLV in Executive Class on the 787 Dreamliner, much better than other options El Al (even nonstop) or United through Newark. Looking forward to an upcoming trip to Delhi on Air Canada through Pearson. Only improvement would be international satellite wifi which most leading global carriers offer nowadays. read more

Air Canada is just plain awful. We flew during the holiday season. Who delays their flight for 3 hours without any warning? At least tell us or update your website so we don't show up to the airport and end up waiting for 6 hours. My flight to Toronto was originally after ten so I showed up to the airport early at 8. Without any warning, we find out that our flight is now delayed till 12:30, with no explanation given. Then we check in, and go sit by the gate. Right before 12, we find out the flight has been delayed another hour. No employees at the gates, no info, just excessive delays for no reason. When we asked the lady at the counter why the website or the screen at the airport wasn't updated, she said " United airlines controls the screen so they didn't update it". read more

I have had a nightmare of an experience with Air Canada. If you want to actually speak to a customer service agent live over the phone, rather than dealing with their stated stonewalling policy of submitting complaints only in writing, try contacting: Julie-Anne Lambert, julie-anne.lambert@aircanada.ca, Senior Director, Customer Service Standards, 514-422-5313 Brenda Denholm, brenda.denholm@aircanada.ca, Customer Service Manager, 403-440-3151 Helen Gaulin, helen.gaulin@aircanada.ca, Customer Service Minion, 403-440-3117 read more

Worse than spirit. Terminal is third word and delayed constantly with not a cloud in the northern hemisphere.

Do not take this airline from Boston to Quebec City which requires connection through Montreal. Highly unreliable: cancellations, delays all the time, with no customer support! read more

To put it lightly, Air Canada employees at the check-in are beyond simple minded. They think they know immigration regulations when they do not. I had to rebook my flight because they refused to allow me to fly because I did not have a VISA for a country whose airport I was transferring in. I have traveled many times transferring in different countries and this is the only airline that has made their own regulation that I need a VISA for a country's airport I am going to be in for 2 hours. Please know the regulations before you decide to ruin someone's travel plans. read more

Won't fly again unless i need to. Flight out was delayed over an hour, not even weather related. On the way back, kept getting harassed about my headphones. Told i can't use them on Bluetooth even though I've had no issue before domestically or internationally. Didnt even have issues on my outbound flight with them. So i turned off Bluetooth and plugged in the wire and again told i can't wear them while landing. Everyone else around me had theirs on. Mine must be special. read more