So my drain decided to throw a tantrum, and my first plumber quoted me $350 just to snake it. Enter…read moreBoothe's Heating, Plumbing & Electric, who swooped in with their "83 or Free" special -- and didn't charge me a dime for the initial visit. Yup, free. Before every appointment, they send a text with the tech's name, photo, and even a little bio including their hobbies. It's like getting a match on a dating app, only this time the person actually shows up and fixes the problem instead of ghosting you. The first visit didn't clear the clog, but the next day another technician came out and patiently explained everything. Both were courteous, on time, and really knew their stuff. And while Yelp loves photos, trust me -- nobody wants to see what was blocking my drain. That's a whole different genre. Bottom line: Boothe's brings personality and professionalism to plumbing. They made an unpleasant situation downright educational and pleasant -- and that's a rare gift.

If I had to do it all over again, I should not have chose this company started off last year 2 to 3…read moredifferent systems put in and out because none of them will work, finally get a working system and not a year later I have no air, 90° weather and the only that they can give me is a week later. Truly a disappointment this is my experience with this horrible company.

Excellent company with very reasonable prices and expert work done. Highly recommended…read more Gus Taci

Our Heating and Air Company went out of business so we were looking for a new one. The company that…read moretook over, Olympic, came out and claimed we needed a whole new HVAC system, which didn't seem correct. I saw the great reviews for Perdue and decided to call them for a second opinion. As we expected, are system was working great. Eric was very good. I was excited to have found our new Heating and Air Company and wanted to sign a service contract. They had a new software system, so they couldn't send it out yet. Over the next few months, I called and texted Eric's cell and the company line where I spoke to an operator. They either didn't respond or put me off. This happened 5 or 6 times. Sadly, I can't trust a company that won't return calls or send out a service contract. Back to looking for a new company. Too bad, because I liked their work.

I had 11 new vents installed and a cleaning around them due to Mold on the outside of the vent…read more David Winters was so responsive and professional. He answered my questions via text Immediately even on weekends. He is honest and recommended a dehumidifier be attached to the AC unit. It was installed by his team members and they were outstanding. The cleanup was above and beyond my expectations. When complete, they asked if I had any questions and explained in detail what they did. He coordinated the contract with an electrician. Highly recommend this business.

I have an older manufactured home, and they are kinda notorious for not having good floor ducts. I…read morehad Jim Winters come out and he recommended an added trunk line under the house to feed the far rooms. It wasn't cheap, but wow, they did a great job. A couple years later, I was adding a cold air return from our master bathroom, and I needed some duct pieces. I called them up and they fabricated the necessary pieces while I was standing there. I have had terrible service from Southern Maryland Heating and Air, and had to fix nearly everything they touched, but Winters technicians are sharp and they do great work. Do yourself a favor and have Winters do it right the first time. Highly recommend!

Great work! So quick to diagnose an issue that I (and google) could not figure out. I consider…read moremyself a pretty decent DIYer, but there is definitely something to say about experience! They will be my 1st call in the future.

Bad communication. Started very enthusiastically but was not able to set up a time for them…read more Someone who does not value customers time is not someone I want to make a major purchase from. I am not buying a heat pump only but establishing a long term relationship.

When we were not even able to get through to our propane delivery company emergency (suburban),…read moreTaylor Gas was straightforward with an immediate response,set us up for a same-day emergency delivery, Leah Rea was on the Sunday went above and beyond to get us the help we needed!

My service was wonderful. Technician very professional and friendly. The fireplace looked wonderful…read moreafter its yearly maintenance. I recommend the Gold plan it is worth the money to me.

Worked with this company through Smeco. The scheduling and reminder phone calls were so…read moreprofessional and timely. On the day of my home visit, two guys showed on time. I mean they were very prompt.. I was their first appointment of the day and I wasn't even ready for them. :-) They performed maintenance service on both my heating and cooling units and installed a new eco thermostat. They answered all my questions and were super professional with executing their work. I was very pleased and I'd definitely recommend them. They travel throughout the D(M)V area.

From the owner: Over 30 years experience. Veteran owned family operated hvac specialistsread more

Wonderful company with excellent customer service. I highly recommend them. Good quality service.read more

In December 2017, my heat was not working in my home in Bethany Beach, DE. After 5 hours of…read morewaiting (more than the "Always on time, or you don't pay a dime" guarantee) for a tech to come for a scheduled appointment, the tech arrived. The tech advised that the heat was not working because the breaker was tripped. He turned the breaker back on and advised that the system was working fine. Relying on the expertise of the tech who told me the system was fixed, I set the thermostat to 55 degrees, turned the water off on the main level and left the beach. Just a few weeks later, a neighbor called to tell us that water was gushing out of the house. A contractor that we use on a regular basis went to the house and advised that the heat was not working. The two toilets on the first floor had water frozen in each bowl. The water in the main dwelling of the house was turned off, but the water from the downstairs entrance to the mail level is where a pipe burst causing extensive damage. In addition to the pipes that burst downstairs, there was plumbing damage under both toilets on the first floor as well as several other pipes burst on the first and second floors. I had a different HVAC company come out on January 9th and, after very little investigation, they advised that the heat was off because of a tripped breaker due to a faulty wire in the breaker. They replaced the breaker to repair the problem. Had the Ben Franklin/One Hour Tech properly investigated and repaired the problem initially, the extensive damage to our home would not have happened. After over $7,000.00 in damages, we hoped that Ben Franklin/One Hour would stand behind their "100% Satisfaction Guarantee" as outlined on their website. We asked that they reimburse us for our insurance deductible due to the oversight of their Tech, which directly led to the damage to our home. They refused to reimburse us any amount and did not stand behind their 100% Satisfaction Guarantee. The owner, was extremely rude and very dismissive. Needless to say, we had a horrible experience with Ben Franklin#248/One Hour #071 and I would NOT recommend them for any HVAC needs.

Probably the worst customer service I've experienced. They don't answer or return calls. I was…read morestuck with them due to my home warranty. Allegedly they have to order a part but the part is coming from Baltimore which means my system should be fixed soon right? Wrong. After having tried to contact them for 3 days straight while having NO air condition in the middle of this QUARANTINED PANDEMIC of a summer, they EVENTUALLY came to check out my unit on a Friday and stayed all of 5 minutes. (After I had to give personal information regarding the health of my asthmatic child). I have received no call or update yet about anything and the house is more than unbearable. If you have a choice - stay FAR away from them. I'm surprised they have any amount of stars over just 1.

The technician arrived as scheduled per window hours. He was courteous and efficient. This was…read morethe second time we used your service for the fall checkup of our newly installed HVAC in June 2021. The unit installed has performed as expected. Our electrical bill has been reduced amazingly during summer and winter months due to efficiency rating of our new unit.