We are senior citizens who were without air conditioning for several days. A former contractor of 20 years didn't even return a phone call. Air experts immediately called, scheduled a service visit within 1 hour, showed up and explained the entire situation. There was no high pressure sales and no attempt to sell us anything. The marketing executive showed up the next day whose name was Paul, explained everything in detail and within 3 days he had a new system running quite efficiently. I will keep this company for all my future needs. They don't just advertise 24-hour service as many do, they actually show up with no high pressure. Do yourself a favor and keep them in mind if you need anything plumbing or heating related. I am almost 70 years old and have never had a better company. read more

Job done well and in a timely manner. Exceeded expectations. Pricing was very fair as well.

We asked for an estimate ( after a referral from a neighbor) on a new furnace and cooling for our home and Scott came out same day and gave us a lot of info etc. The estimate would come same day or next. i called two days later and Scott was working on it. I continued to call him and the main office.. really just wanted to know what happened and why we were dropped after a first good impression. Never got an answer, never returned any calls even though i was patient and courteous.. At the same time this was going on, air care was calling my neighbor every day to get their job... Very very rude and disrespectful By the way... my neighbors did not use them either.. i have never given a bad review before.. but this was really bad. read more

air experts- where is the extended warranty from the brand new HVAC system that i bought from you based upon false claims made by your company representatives Mike and john ? John and Mike verbally stated that we also purchased an "extended warranty " from you which was verbally agreed upon and confirmed at that single second of time. that along with our new hvac system purchased through you, you provid an additional 15 year warranty like all other competitors for free to prote major repairs. i only got a warranty from Lowes which you recommended i use for this new 16k purchase. I called and left messages fir mike and jim including a live chat text to please send copy of the extended warranty that Mike and Jim guaranteed was included with every new purchase of a HVAC SYSTEM bought from your company. I'll have to report this now to the BBB, NJ STATE OF CONSUMER FRAUD and Bureau of Consumer Protection as well as FTC. i'd like to return and get full refund for the product you did not promise warranty protection as promised. i'd like this return to be completed immediately! i will contact you tomorrow for pick and return the faulty hvac system you sold to use on Thank you. read more

I asked them to look at my AC noise. They told me it was $500 to clean the AC compressor which was already excessive but I found my credit card was charged $700. I have used them many times before but will never call them again. read more

Stay away! I was a customer for 15 years. Then my 4 yr old water heater broke. (Bought/installed by Air non-experts.) Guy came, said it would cost $1,300 (after giving me a $300 discount - so was $1600) to remove/replace part. I thought it was still under warranty, guy said no, warranty only good for 4 years. What a coincidence! I knew the cost was way too high and told them NO! I called the water heater manufacturer and they told me it was still under warranty (5 yrs, not 4) and mailed me the part for FREE!!! I called another service and got it installed for a couple hundred. After 15 years, I don't know what happened. They were good! No more, different owner or management? I totally dropped them! The new company I hired showed me all the on-purpose errors the Air non-experts did to ensure repairs for the future. Please do yourself a favor and just stay away these rip-off experts! read more

Think before buying here. Your ac may need to be replaced after the hot temperatures? Think before you sign with Air experts. After still paying off an expensive "new" ac unit, 3 years later and paying for the emergency service and service plans, i now for the 3rd year off the bat have had problems with my unit. The techs and customer service are always super polite, Neil who is no longer there was amazing. Since that all downhill. I called because its been 75- 80 in my condo for several days now. I was at 2pm informed by text!...that my appointment is now cancelled and was pushed to July 17 for an appointment today. I called and we are scheduled for Tuesday now after a much enthusiastic complaint. However, when my fiancee who came to visit 1x a year is leaving and tuesday is a little too little and late after not sleeping and worrying over my unit. I called this morning to confirm and was told i was confirmed for today. I waited got the text fonally at 2. Missed the beach with family and valuable time i didnt need to spend running to get gatoraids and tip money for a tech that the dispatcher decided to depriotize. Thank you air experts. I think youre getting too big for your base. I was informed that " oh the call center isnt on the same page as us". So thats the reason for no comms and updates until 2pm. Think before you buy. No emergency plan you pay for purposely for these situations or higher level plan you also pay for.. will help you here. I will continue this post. I have much more to share about the quality of my unit and design. read more

I would rate this as a one on telling a friend about you. You charged me $317 for a capacitor which is like $20 for the part. He spent more time sitting in my driveway than it then it took to replace that capacitor. It took five minutes to put the part in, yet he was at my house for 30 minutes, 20 of those minutes he spent in the driveway. You also charged me $145 just to show up, when one of your workers lives 1 block away from me. A total of $492.61 for a $20 part. I will tell people NEVER to use you. read more

I posted a review and still waiting for Casey toncall me back, their care coordinator. I saw a response carefully and empathetically crafted to assure me that "I" can reach out. I have and i have been waiting. So i got representative DJ again. I asked to speak with Jessica since the quick rebuttal here advised that i could do so. I was told that via that phone i couls not get said Jessica and i would have to hear back from her. I asked when and he said," well we are pretty busy so i dont know when that will be and i can't guarantee anything but i will let her know." I asked why i didnt get a call back i already requested days ago (but see they managed to create a public facing, empathetic and caring reply here lol) I asked the difference between Jessica and Casey and he had no idea. He said they would have to explain it when they called me back. Theres alot of unknowns and no guarantees ...except that they will i'm sure be quick to rebuttal this review. Worst resolution, and ignoring a customer while publicly responding online is in poor taste. I think it will catch up eventually. read more

My 2 1/2 year old system that Air Experts installed needed a new blower as per their technician. I was quoted $1750 to replace it by Air Experts. I contacted a friend who had another HVAC guy and he charged me $400. Avoid this place at all costs. Absolute thieves who will be out of business soon. read more

Incredibly unprofessional. They cannot keep a service appointment, so avoid and do not buy a service plan. They reschedule literally every time and blame weather events that occurred weeks ago. They always have an excuse, but let's be honest, why show up to do work that has already been paid for when you can make more money on other calls? That seems to be their attitude. They do not have the capacity to service the business they have. It's a shame because on the rare occasion they show up as scheduled, the techs are great. read more

Zero Rating if possible! For an appointment between 12 pm and 4:00 pm on a Sunday, the technician called at 5:45 pm saying that he does not work after 6:00 pm. The office called trying to come up with excuses and changing the description of the job needed. Total waste of my afternoon. Do yourselves a favor and stay away from them. read more

My experience with air experts for the installation of a new HVAC unit and hot water heater was nothing short of superb. The team of technicians that arrived were professional, clean cut and the hardest working young men I have ever seen, all of them. They worked from 9am until after 10pm. Todd, the lead tech, Dennis, Iilia, and Acold were tireless on the installation. They were obviously dedicated employees that the company should be proud of. The installation of the HVAC was difficult as it was in a crawl space. I couldn't be more pleased! The we're contracted through Lowe's and I found David Page, the sales rep, to be professional and responsive to my initial concerns. read more

The dispatchers and the technician were very nice and professional. However, the price was outrageous and it seemed like they are taking advantage of the people who Needed the emergency services! our AC went out on Thursday (when the weather got up to 105!) I called them Friday morning was told they would come out that day. I was advised that there would be 150$ diagnostic fee. On Friday i was notified that they are behind (again because of the extreme heat everyone's AC were struggling) and they wouldnt be able to come til saturday (understandable). technician came out and spent 20 minutes, replacing a CAPACITOR. when he was done he gave me a bill of 492 dollars! yes it includes the 150 diagnostic fee. when I asked for a break down of the service I was told they couldn't provide me with one. When I looked online a capacitor costs anywhere from 15 to 30$! in don't understand how they can justify charging 340$ for 20 minutes worth of work and for a part that cost 30$ tops. And then to also not include the diagnostic fee as part of the service is insane! Its absolute rip off! It seems like they trad take advantage of people when they are in emergency situations. That is unacceptable for a business who claims to be professional and care about their customers. only reason I'm even giving 2 stars is because of how friendly their staff is... but then again are they overly friendly so they can scam on the price! read more

Don't waste your time. They don't show up when scheduled. I would not trust them in my home

The company is no longer independently owned. Last year, one of our tankless water heaters died. This guy (Neil?) comes by the house. Real smooth talker. He must have sized me up as a rich dolt. He quoted me $18,000 to purchase and install a new tank. That's right. $18,000. Guy says "oh, these are very expensive and hard to install". I had another company do the same job for $2,700. Id rate these guys minus 45 stars if I could. Air Experts. Run. The. Other. Way. read more

Very unreliable company. They schedule an appointment but never show up and do not even have the courtesy to call you. They are on time only when you spend over ten thousand dollars. Horrible service. read more

I had a negative experience with this company initially, but they completely owned what occurred and have made it right. Great customer service read more

Air Experts quickly helped get my house nice and cool on one of the hottest days of the year when my AC stopped blowing cold air. They were compassionate and caring and understood my urgency due to having a toddler and newborn at home. Customer service was excellent. I highly recommend Air Experts! read more

i waited to fill this out to see how they work. office staff workers don't call back when need assistance. called six times for annie plus email to scott and nothing. rate is a zero not one star read more

They charge exorbitant prices. Sales are there to help you in a bind. But they never call you back once $ received. Very rude and unprofessional and unresponsive. Brought me to tears as had to go in person as NO ONE returned Over 59 calls. What a disgrace. Family owned company sold out to Tennessee group. Never ever had such rudeness and disrespect right in my neighborhood of Belmar. read more

They misdiagnosed needing a new thermostat for 550 when it turned out to be the batteries needing replacement for 5. But they did come fairly quick. read more

I have the twice a year maintenance plan. When you request service you are given a four hour window. I'm not sure why appointments cannot be scheduled for specific times. I have a special needs adult daughter who sleeps at different times so I need to plan services for specific times, not windows of time. They tried to accommodate me by saying I would be the first in 10a-2pm slot which raises the assumption that the technician will arrive at 10am. Now my daughter is in her room asleep and the technician called at 11am to say he will be here in a half hour. We have mini splits and one of the wall units is in her room so now he will have to service the unit while she is in there. Not good. He is still not here as of 11:45. I realize it his not his fault but this is not good business. They did a great job when they installed our mini-split system but I'm very unhappy with the ensuing service. read more

As background, we have used Air Experts for replacement of a very old furnace in an office building. They did a great job. We have also had them install a new a/c unit and duct work several years ago. Next, they replaced our aging a/c unit (which they had installed) . And, lastly, they replaced our oil fired boiler with a Navien combo unit for hot water baseboard heat and domestic hot water usage. My issue is with the latest project ... the Navien unit. It is not quite two years old. We have had a valve replace in the past few months. Our latest issue is the unit stopped making heat and domestic hot water. I placed an emergency call. The tech arrived in a timely manner. He opened the Navien unit and water spilled out from the bottom. After removing the cover, he discovered that the components inside the box were all covered in condensation. H worked for two hours while having a Navien tech on the phone to trouble shoot. The end result at this point was to place an order for several (according to the A E tech) components. Navien could not commit to a delivery target for these components. Also, I failed to mention that the house was at 55 degrees. A E committed to installing the new parts when they arrived. Back to the tech ... he did some more work on the unit and was able to get it to start up. It then was able to heat the water. He would not guarantee that the Navien unit would continue to operate. He cautioned that it could fail due to the condensation that he found. He left around 8PM and we were starting to get heat. By 11pm, the house was back to 69 degrees. The next day, I communicated to A E, asking our status for the new components. They could not tell me when the parts would be delivered. They had no method to track the shipment. The next day, we were advised the components would be arriving and an A E tech would be to our home in the afternoon. Later that day, they called to say the assigned tech discovered that the shipped components were not the correct ones!!! So, they now found someplace in North Jersey to get the components and were sending a courier to retrieve them. We are now scheduled for tomorrow morning. All of this is going on while we are on edge about a system failure. We are facing the thanksgiving holiday in four days. We are facing incoming family for T'day dinner and a week-long visit. A E and Navien need to have a better solution for emergency service. Spare parts for at least 1-2 emergencies should be in stock at A E, unless Navien can guarantee overnight delivery of the correct components. In summary, while we have used A E for many, many years, this latest situation makes me question the quality of the Navien unit. I am also concerned about the level of communication A E has with Navien. I felt like we were not getting the level of emergency service that was called for. A E's preparedness was sub-par. None of this reflects on the determination of the tech to solve the problem. read more

Honor appointments, honor warranty , KEEP better RECORDS! Paid a lot for 3 systems ... BIG regret!

After 15 months of a new COSTLY heating-cooling system, I've had to make no fewer than 5 calls to Air Experts for emergency service. To wit: when the ambient (outdoor) temperature falls below 40 degrees, the inside heat drops 5-6 degrees below the set temps on my thermostat. Now I must pay for an extended warranty to avoid service calls every time my EXPENSIVE system fails. Yesterday, I was compelled by the service rep (A.R. in Whiting, NJ) to anti up 136.00 for the privilege. He stated that the system was working when, clearly, it was not. It took 48 hours for the system to return to the correct temp after near-freezing temps over last weekend. Weather forecasts freeze warnings for Thursday (2 days from now) ........ read more

Shop and compare as their services are overpriced and customer service has some issues. I understand it's a business trying to make money but stop with the ridiculous prices. They charged me, twice, for refrigerant for a failed AC component and gave me an estimate to replace the component which was STILL under warranty. And which THEY recently installed. The refrigerant cost was considerably higher than other providers. Last year they wanted $600 to clean boiler burners and $1300 to replace a $240 pump on the same boiler. A different contractor charged $360 to clean the burners. read more

Great local company with Expert service! Air Experts has highly trained and qualified technicians and always expect customer satisfaction!

We bought a new home six years ago. The hvac. Has been warm on the top floor we called a few local hvac contractors. Neal came in talked about the opportunities that would fit our situation! He assured us all parts and equipment in-stock! Job could be done 4-5 days and could get it us on the schedule In two weeks. Yea the price was competitive! Let me say I am wood flooring contractor, so I know how I want my house to be treated as I do my clients These gents as true to their work on time everyday, supervised, neat clean and answered all questions and calls ! Please give air experts a call I do t think you will make a second ca read more

Had to replace old air conditioner in my Jackson nj home in July of this year. Negotiated a deal for a 2 step air conditioner to be installed. On day of install I noticed that a 1 step system was installed. Called sales person to inquire about what could be done and he assured me that the situation would be rectified. From that day to this day I have heard nothing. I have called company multiple times with no call back. They also had to restore electricity to attic where AC located any made a home in my closet that was never fixed. I feel that company was hired in good faith and now they wont rectify the mistakes that were made. read more

Had a scheduled maintenance appointment. The time was 12pm- 5pm. Scheduled my afternoon for my appointment. At 3:50 in the afternoon, I got a text they would not be coming, they claim they had customers with A/C issues. I called the office, I was told that the other customers were going to get service over me. I explained I made the appointment And scheduled my day, they tried to tell me this was a emergency, I told them I didn't care about the other customers. So I end up taking a half day off, to be told the other people come first. I would definitely say , Do Not Use this Company. They were more concerned about making money, and since I paid for the contract last fall, They already had my money. This is the worst Customer Service in the Industry read more

Technician spent 4 hours in our attic and was able to get our furnace fixed for a reasonable price.

I hope people listen to me. Please DO NOT USE THIS COMPANY. I called them for a service call, and this is what they told me. I was told by the technician that my split unit had a leak and the price to find the leak would be $1,577.00. Secondly, I was told that my refrigerant was low and that the first pound would cost $399.00, and any additional pound would cost $995.00. The total would be $2,971.00. I called someone else, and my split unit was fixed for $400.00. I can only imagine how many people this company has overcharged over the years. read more

Air experts have done the best they could under the circumstances, and should be given another chance. It's just frustrating to pay for a system that becomes out of date so fast. We miss those days when things were built to be repaired and not thrown away. read more

Had AC, central air unit replaced. The entire project went flawlessly. Initially spoke with Neil, then Chris, then the crew who installed the 2 new units. The project went very fluid & on-time. I couldn't be more satisfied. The entire group at Air Experts from Lake Como, NJ, is to be commended. read more

We spent a lot of money to have Air Experts install two new heating/AC systems, and a tankless water heater. We were "sold" what was supposed to be this amazing system that was going to keep our house comfortable year round. Instead we got a system that does a so so job. Also the maintenance contract is very expensive, and we have had too many issues for a system that is so new, IMO. Also, the tankless water heater has had problems, and doesn't always kick on for some strange reason. For the money we paid, I would not recommend these guys. Overpriced and overrated. That said, their service technicians (e.g. Bob and Chris) are very nice and courteous. So this is not a reflection on them. read more

We have been using Air Experts for 15 years and have been very happy with service and finally had to have AC and heating replaced and Ken who did the replacement was SO good and very professional and explained everything to us. read more

Used Air Experts for my home and my daughter's home. Both experiences were fantastic! Friendly, on time, did not suggest more than was needed nor tried to take advantage. Signed a year maintenance contract because I was so pleased. Kevin and Paul get an A+ read more

It is my pleasure to express complete satisfaction with not only the service but also the service person who performed it was knowledgeable and friendly read more

Great communication until they were given my check to begin installing my new system. Was told multiple times to wait for them to contact me directly which they never do. Always had to call them back a week later to get a response out of them. Was told Monday through Friday job but was more like January through March. At one point they deactivated my old heating system before the new one was running and when it was 45 degrees in my house they were kind enough to give me some space heaters. The individuals I worked with are great but as a company it was a complete failure. Quick to take your money and very slow to deliver. read more