I cannot imagine there are many homeowners who are experts when it comes to HVAC systems. I know for a fact that I am not, it was with great trepidation that I started our search for a new system since our 40 year old system was on it's last legs, and another Sacramento summer was at hand. So I reached out to three local companies, all of whom came highly recommended, for proposals to replace the entire system, duct work included. I then put all three into ChatGPT and here is the one comment about Phoenix Energy Solutions' proposal that was the most salient. "Those are signs that the contractor is paying attention to installation quality rather than simply replacing equipment." The price was also very competitive and when the entire scope of the proposals where compared, it was the best from a cost perspective. Of course a proposal on paper, is just that, words on paper. Now it's time to see if the work stands up to the words. Yes, yes they did. Five stars here. Communication was clear, scheduling the job was prompt. The job took two days and our new Amana 3-ton 17+ SEER Variable Heat Pump system was installed and working beautifully. Now, keep in mind this is a very intrusive process, but Micah and his crew were conscientious and careful in our home. I can say without hesitation, Micah and Phoenix Energy Solutions checks all the boxes. Knowledgable - Check Thorough - Check Competitive - Check Communication - Check Honest - Check Quality - Check read more

I first used Phoenix Energy Solutions back in 2013 when they came and turned a 'must replace your whole unit (that was then about 9yo)' into a well-explained $600 job. Quote from my original review: ******** "At some point, we will need a bigger unit to accomodate our actual square footage, but for now, the house is cool, comfortable (it runs warmer on the kid's side, but well below the danger point of when we didn't have AC-I used fans and kept the kids in the master suite with me). And when we DO replace our unit-I don't need Yelp-I'll just call Phoenix Energy Systems and you should too! PS-this is the service that made me join Yelp, so I can give Rich and PES 5 stars (and not 10 as others have noted)." *********** Since then, I've been on PES REST plan (their annual maintenance contract for 1 AC and 1 heater/furnace tuneup per year). I don't review routine service calls, but go ahead and imagine about 3 dozen 5 star reviews for keeping my systems running and functional as they met and then exceeded normal life for these units. Well, all good things must come to an end. The AC sealant gave out, flooding my attic and into my master bathroom. After much consideration, I came to realize that it was time to replace the AC, and possibly the equally old and increasingly troublesome heater. So Micah came over and presented several options and discussed which ones were SMUD rebate eligible. I went with the bundled (and SMUD rebate eligible) AC + Heat Pump combo. Micah and his son (already an industry veteran and very capable) arrived bright and early (e.g. right on time) and 10 hours later - old units removed, new units installed. The big surprise was *nothing* - e.g. none of the clunks grinds, whooshes, strained sounds of the old system. Just nice cool air evenly distributed throughout my 3/2 bungalow. The old system kept the master suite at temperature, but ran hot summers and cold winters in the kid's rooms at the other end of the house. Remember folks, true power doesn't roar - it whispers. And of course, thank you Phoenix Energy Solutions for fair pricing and top notch professional HVAC services. read more

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Phoenix to the rescue again. Peggy took my call late and got me in quick. Jude out with amazing, thorough customer service. There's a reason I don't call anyone else for heating/ air needs. read more

Phoenix Energy Solutions - Filthy coils.....I'll take some responsibility here - Solar Installation Near Me - Shingle Springs, California

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I requested a checkup on my existing solar system. A young man while he was polite just looked at the inverter and checked the voltage and said everything was OK. He did not even go on the roof to check the panels. He said if I wanted more wattage to add new panels. I had the inverter and panels checked by other companies and they said the inverter was not the correct inverter so it should be replaced. There were other problems with the wiring on of the solar panels. He charged me $285 and left. I called the office to explain and person said she would have the owner call me right back. 2 days now and no call. I have had 2 companies explain to me why it's the wrong inverter. read more

I've been a full-time real estate agent since 2001. My husband retired as a contractor in residential and commercial remodeling. In those 25+ years, we've worked alongside and hired many, many tradespeople. Micah and his team of technicians are excellent - knowledgeable, responsive and transparent. Instead of trying to "upsell," the technician diagnoses the issue and offers me and my customers a range of solutions. Their work is first-rate, and they've lived up to their name again and again for us. Phoenix Energy SOLUTIONS. Problem solved! read more

WOW! these guys are over the top pricey. The tech did a quick job, got things running and it seems to be fixed. So I'm happy about that but $360.00 bucks to bypass the timer...so no new parts, just him showing up for 20 minutes. And leaving a mess on my floor . The company I normally use said it would have been $85 so live and learn. I used Phoenix energy solutions because they were the ones who installed my fan a few years back and it was still under warranty but even with the warranty I still got charged $360 for about 20 minutes. Oh and if I wanted to pay with my credit card that would be ANOTHER 3.5% so an additional $12 and some change. YIKES! I'll never use Phoenix energy solutions again. read more

Terrible experience with this company. We are in the process of selling our home and the buyers hired this company to perform an HVAC inspection. While the technician was at our home (I won't name names) he asked to use the restroom. I said sure assuming he may need to pee. He was in there a while and left the door cracked and you could tell he pooped. I get it, when you have to go you have to go. I ran out for an errand and when I came back I noticed the smell was still lingering. I opened the toilet and was mortified to find a giant shit and when I tried to flush it bubbled up. So not only did he shit in our toilet but he clogged it and left it. He did not let me know or even try to unclog it. Not the way to start my Monday... and I know he was the one who did it because we have cameras in the living room that show the bathroom door and he was the last one to use it. To make things worse the appraiser came while I was out and had to appraise the value of our house with the downstairs smelling like a sewer. Completely unprofessional. Would not recommend. read more

I've been a loyal customer of Phoenix Air for over 13 years, having purchased two HVAC systems from them. Today, I called their office to check on my annual HVAC tuneup, which I didn't receive this past August. Peggy answered the phone; she mentioned there was a lot of turnover and since she was new, she wasn't sure. I asked how I could ensure I'm on the list for future annual tuneups, as I had been before. I also mentioned that if that wasn't possible, I might need to look for another service provider. Her response was, "You probably should just go ahead and find a new company then." That was quite disappointing. I share this experience to let potential customers know that, unfortunately, Phoenix Air may not prioritize loyal customers like myself anymore. Consider exploring other options for your HVAC needs. read more

Have used Phoenix for years. they replaced my furnace when I switched to solar and got a dual electric/propane unit. they service it 2x a year. Highly recommend. read more

We had our HVAC system installed by Micah from Phoenix Energy Solutions. He did a fantastic job. We are very confident that our system was installed with utmost professionalism and precise attention to detail. He took the time to patiently explain the operation of our system and answered all our questions and concerns. It is without hesitation that we highly recommend Phoenix Energy Solutions read more

Phoenix Energy did a very nice job installing a heat pump. The system will do our air conditioning and this time of year, our heat. They provided a very high quality unit, at a good price and were conscientious in all of the install efforts. They were on time, had good follow up and provided everything we could possible need to have a well heated home. During the initial visitations they gave many options for the system as we finally concluded on a heat pump and the SMUD rebate. I would recommend them highly for those in the greater Sacramento area. read more

The circuit breaker was tripping on my Rheem heat pump. Contacted Phoenix and Justin was out the next morning. He did a complete diagnostic of the system and found a loose screw on the circuit breaker. Also found hundreds of acorns behind the breaker panel. Darn wood peckers! Justin was happy to answer all of my questions. Like that Phoenix has their service charges and am able to schedule an appointment on their website. Phoenix installed a complete HVAC system( heat pump gas furnace & all ducting) six years ago and this has been the only problem. I am very happy with the installation. Now the woodpeckers............ I recommend Phoenix Energy a local family owned company. read more

Spencer did a fantastic job. I was having problems with my air ducts spewing insulation all over my floors, and I had plumbers working under the house previously for 4 days, and they damaged some of the air ducts. Spencer checked all the air ducts for damages, he secured all of the insulation that was sticking out of the air ducts, sealed the air ducts, had a pressure test done, adjusted the air flow on the airducts and checked and rechecked several times to make sure insulation is no longer coming up out of the floor vents. I really like this company. Spencer did a very thorough job and did everything possible to solve the problems. read more

I am SO HAPPY I found Phoenix Energy Solutions - they are a true partner in the near and long term goals that I have for my home. Entering 2022, and having thoroughly researched SMUD's Home Performance Programs for electric upgrades to the house, including more efficient HVAC, electric-ready circuits for EV and water heater, seal & insulate, I was ready to have discussions with contractors. I had a goal to select a contractor and have work done during the shoulder season's where the impact of not having cooling or heating would be minimal. After a lot of research, I ended up talking directly with 4 contractors that then came to my home to understand what I was seeking and how they could match. There were other good contractors in this mix, but for me, it was a clear decision to choose Phoenix Energy for a few reasons: First, my project scope seemed to overlap strongly with their sweet spot as an Energy Solutions business. Second, they thoroughly come off as customer-obsessed (in a good way) and passionate about their trade. I was excited to work with them. Third, they acted like a partner and not a vendor. They took the time to understand my goals, to coach me on some of the tradeoffs, to listen to the point of view that I had developed from my own research as a non-professional. I had the privilege of working with various parts of Phoenix's teams. Steve was my primary contact who acted not only as an advocate for Phoenix, but also an advocate for my project and me. On the HVAC side, the gentlemen Dave and Ronnie were true professionals and a delight to have around. I would ask a few questions, and they would take their time, explain, or show me what they were doing. They also installed a whole house fan for me which has been very effective and a major energy saver. On the electrician side, Damian and Dustin (I believe those are their names) were a lot of fun. They installed a new smart main service panel, and it was a delight to see their excitement along with the passion behind their craft at work. They also installed new circuits for a future EV and for an electric heat pump water heater. The front office team was also incredible and between them and Steve, they took ownership of all of the SMUD rebate paperwork, which I can only imagine is a major headache. That was a MAJOR value to me as a customer, both in the rebate dollar value and what I had to pay out of pocket, but also in the administrative labor. This peace of mind was priceless. Micah the owner is also very personable, and I appreciated his involvement and follow-up as well. This project was major, but it is the first phase of a multi-phase and multi-year project. In the next couple of years, I'm hoping to add solar and battery for my home, and I intend to work with Phoenix. read more

We hired Phoenix Energy Solutions for our ADU project and they did a great job! They were responsive and very easy to work with. Pricing was better than other quotes we got. Would use them again and highly recommend them to anyone looking for HVAC solutions. read more

I highly recommend Phoenix Energy Solutions. One of my solar systems had an error light (system down) so I began calling local companies that indicated they did repair, but every one said they same thing. "We only repair or service systems we installed " Phoenix Energy Solutions was the last call I made. They sent out a technician (Damian) to troubleshoot the problem. Damian was very knowledgeable about Solar systems. The next day Damian and another technician came back and efficiently repaired my system and got me up and back running in no time. It wound up being a bad connector I have no idea what I would have done if I had not found Phoenix Energy Solutions to make the repair. Thank you very much. Malcolm Perkins read more

Our AC finally went out after 20+ years. Phoenix arrived the next morning to diagnose. A new Bosch heat pump system was installed days later. It wasn't cheap but you get what you pay for. Micah and his team were professional throughout the process. read more

It's been 7 years since solar installation and few weeks ago, noticed the inverter unit started to pull away from the outside stucco wall. Phoenix Energy Solution is charging $150-200 for them to come back and fix it in place. read more

Phoenix Energy Solutions - Solar Installation Near Me - Shingle Springs, California

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My call to get information and schedule time was easy. Micah scheduled the time convenient to my needs. When they showed up, I knew I will have a great service. They were very courteous and friendly. They were very careful bringing and using their equipment. Took their time to plan the work and got right at it after explaining to me what they will do. Micah they did their job I could see they really like what they do and take pride in their workmanship. After work is done they made sure to clean up the area. Then Micah explained how system works (whole house fan) and answered all of my questions. We would hire them again in the future. read more

I hired this company to install a HVAC system. They promptly sent over the "B" team for install. Incompetent installer screwed up my install. Company fired him post my install. Owner fought me when another HVAC contractor noticed code violations on the install HVAC at my house. Owner at Phoenix Energy refuses to fix the code violations at my house caused by his crew to this day. See attached of my rescinded El Dorado County HVAC permit which remains non-permitted to this day. Owner refuses to return my calls. read more

We had a wonderful experience with Phoenix Energy Solutions recently. I requested a quote from Micah, he came and looked at my site the next day and sent me the quote the next day. He was ready to install my hew HVAC heat pump the next day. The crew came on time and finished the two day project in only one day. By 2:30 in the afternoon we had plenty of cold air. The crew was very professional, quick and clean. The installation is very clean and accessible for future maintenance. The warranty is outstanding and most of all we have plenty of cold air. I highly recommend you contact Phoenix Energy Solutions for maintenance, design and installation. You will be happy. Mark C. read more

Phoenix just installed a brand new HVAC heat pump system. The crew was outstanding in their performance, along with their boss Micah. The installation was scheduled for two days but they were able to do it all in one day! I have been using Phoenix for the last five years for maintenance and they have done an outstanding job there as well. I highly recommend this company to the public. They are truly reliable and do a fantastic job with their customers. read more

Gilmore installed a solar system on my home in Cameron Park about two years ago. The system went down recently and I called them to get it fixed. They had since gotten out of the solar business and didn't stand behind any of the solar work they had done for me. They didn't stand behind their work or the product they had installed and didn't even help me find an alternative firm might do the work. I won't work with them again, for anything. Thank goodness I called Phoenix Electric. Darcy, their quarterback and dispatcher got a very well qualified technician, Damian, on site the next day. Damian has a lot of experience and was able to a new part, still under warranty, and went above and beyond in getting my solar system up and running. I can't recommend or thank Phoenix Energy enough! read more

Came out within a day to help with our AC that wasn't working on a HOT summer day. Very much appreciated!

The staff were extremely professional and replaced our HVAC when they said they would and for the price quoted. All items were cleaned up and we were left with nothing but a shiny new HVAC unit and a much cooler house. Thanks for the great service! I would definitely recommend them for anyone looking to have their system serviced or replaced. read more

What seemed like a good start ended up being a mess. This company put in our HVAC. We were told we would get the really thick filter. Nope. Tyler "accidentally" left it out of the contract. The thermostat never worked correctly after two attempts. They put it in the wrong place actually but we can't move it now. We had to go buy a Nest one and install it ourselves. Works fine. They tried to blame it on Bosch. They never came or followed up for inspections so we could get our rebate. When I call and text they don't answer or return calls or texts. Still waiting for our rebate since December!!! Our electrician said they did not install correctly the wiring. I read others saying the same thing in the reviews. Just an awful experience. We spent 20,000 on our system and are still waiting for our rebate. They are horrible with their customer service. I never have been treated so poorly after spending so much money. Never got the filter, never got called back, never got our rebate. I would never recommend this company to anyone. Go elsewhere. read more

A wonderful experience from start to finish. Phoenix energy solutions has been servicing our house for some time for small repairs and tune ups. We did just have to bite the bullet and replace our AC and furnace and we only looked to one company. Micah Is very knowledgeable of what we the best solution for our house and our budget and his technicians did a great job in the install. I highly recommend Phoenix Energy solutions for any HVAC work. They have a customer for life read more

Phoenix Energy Solutions - Our new and improved AC unit - Solar Installation Near Me - Shingle Springs, California

My A/C failed during the heat wave. We are both in our 80's and don't toler heat well. I thought there was no chance to get service Right away. They went out of their way to see that we had a service person out to help on the same day we called. They fixed the problem on the first call. The price was fair. We are very grateful for their help. read more

Time came to get a tune up for our AC unit this past week. I contacted Phoenix Energy Solutions almost 2 years ago when we first moved here to fix a minor issue with our AC unit that was discovered with the initial house inspection and I appreciated the honesty received from our technician. Instead of charging us unnecessary fees he simply informed me he could easily fix the matter with a cover tubing and explained to me in detail what he was going to do and why. After he finished he again showed me the work done and explained what was done. He was very friendly and very welcome. I remembered this and kept their information in my phone contacts for future appointments and matters. I am so very happy I did! The phone call to make the appointment was friendly and very welcome. My information was already in their database and I was able to make a visit request for the next day. A email arrived soon afterwards sending me a photo and name of our technician Steve. Steve was very personable, friendly and very helpful. The temperature was in the 3 digits and uncomfortably hot however Steve took his time tuning our unit and answered all of my questions in detail with explanations so I could understand. Soon afterwards my husband finished his work for the day so was able to join in the conversation inside our home and ended up having a great connection about the community and some of the fun activities and landmarks in the area. Steve also took temperature measurements inside our home and checked out our filters which is in great need of changing out. He gave us friendly suggestions and recommendations which was greatly appreciated. We found out our AC unit is the original one from 24 years ago and most units last on average about 12 years.... Eeks! Needless to say we are going to have to get a new AC unit sooner than later and we betcha there is no other company we are going to rely on for efficiency, reliability, honesty and most importantly comfort level with trust! read more

Micah and his crew installed our combination heater/cooler unit (Rheem), all new duct work, and insulation in June 2017, three years ago. This is our first home and is a fixer-upper. We shopped around, comparing estimates from six contractors (Phoenix, Bonney, Sierra Pacific, Cal Energy Exteriors, Diamond, and Ray O Cook). Phoenix offered the lowest cost and felt trustworthy. The crew was polite and had a good attitude - this is hard, sweaty work! The installation went incredibly smoothly and the unit still works great, no issues three years later. With COVID-19 and small businesses tanking, I am rooting for this business to make it. Thank you!! read more

We bought a house in July and with the many 100+ degree days we had in Summer of 2017, we pretty quickly realized we had a problem. We noticed that the upstairs loft room was difficult to keep cool - it would only stay cool if we disabled the hallway thermostat and only operated the thermostat in the master bedroom. This house had two different thermostats so I didn't know if they were competing, if something was broken, or if I just don't know what I'm doing (to be fair it could be this +something else). Jason came out to perform a diag. Jason is a very nice guy - outgoing, helpful, funny. I like him a lot. In no time at all he determined we had a failed zone control board and a motor on one of the vent zone louvres was toast. He was able to quickly provide a cost estimate for repairs. I told him I wanted to get new thermostats for the house (highly recommend the new EcoBee 4) and have him install them at the same time as he performed the repairs. He said no sweat and to call the front office to have them order the parts when I was ready to have everything done. He said the parts were local so they'd be available very fast once I was ready to schedule. After my thermostats arrived I called in to schedule the repair/install. This took a little work - I must have caught them in a busy time because we played some phone tag and a call or two did go unreturned. However, once we got on the schedule, they were able to come out quickly and do the thermostat install + repairs. I still have a repair or two to perform to the HVAC unit here, which I will correct in the coming months. When I do, I'll definitely be calling Phoenix to have them come out and make the repair. They seem like a trustworthy company with very nice, and helpful people. read more

Worst experience yet! I have been attempting to get money back from this company for 5 years because they did not perform some of the items I paid for, this was directed by the technician and I did not have a choice. The technician told me it would be removed from the bill. That never happened so I continued to reach out to get this resolved. It has been 5 years and I have made over 30 phone calls, 20+ emails, and 2 BBB complaints. Still no response or resolution. Now the owner is telling me to F off. Very unprofessional and treat this as a warning to any potential customers. read more

If you want to pay 10 times what you should, these are the people you need to hire. They charge $250 for a $25 Run start capacitor. OUTRAGEOUS read more

Phoenix Energy Solutions is professional, knowledgeable and they offer all home energy products like solar, HVAC, & generators. True energy masters!! read more

Our old AC died a violent, ugly death after a long run of particularly hot weather. So, I looked at Yelp and the list of SMUD contractors to arrange estimates and see what it would cost to install a completely new system. Micah was very professional, friendly and helpful, even letting me know about SMUD's pre approval program to help speed the process along. The guys who installed the new system were very friendly and professional on a very hot day indoors without AC. They hit an unexpected snag putting in our new line that set them behind by a couple of hours and we had evening plans that prevented them from staying late and finishing up the job that day (otherwise I think they would have), so Micah and another guy showed up the next morning and wrapped everything up in a couple of hours. The new system works fabulously and we are quite happy with it and the service that we received. My only complaint is that they had to cut some holes in the ceiling to guide in the new system and it might take a little bit to get those patched by their drywall guy. I think they are crazy busy right now (and probably their drywall guy is, too), so it's understandable. I just don't like not knowing exactly when that will be repaired because it makes it hard to plan my week. Editing my earlier review--they returned my call and we scheduled an appointment to get the drywall patched. Micah showed up on time, did a great job with the drywall, and wrapped up the job well. I would highly recommend this company to anyone who needs to have their AC worked on. We will be calling them again in the future when we need help with our AC. read more

Isn't it strange now days when great customer service seems out of the norm? I have had Micah service my a/c for several years and have always been pleased with his Services. When you find a small business that does great work and has exceptional customer service at a fair price, you can't loose! Thanks for keeping my family and I comfortable! Steve M. Elk Grove CA. read more

We have used this company twice in the last 9 months. I have always believed the first point of contact in any business is often the most important and I can tell you Darcy is amazing every single time. You can tell she is a very important part of the team! Jason came out last summer when our AC went down during extreme temperatures. It was Thursday evening. I called several HVAC companies and none were available to assist until the middle of the next week. I called Phoenix and Darcy was able get someone out very next morning. Our air conditioner was up and running in less than 30 minutes. The cost was minimal and service outstanding!! Thank you Jason Our AC went down again last week during the heatwave and once again Phoenix was able to promptly send someone to assist us. This time it was Garrett and we were once again completely satisfied with the work and attention to detail. Thank you Garrett Gary & Tracy S read more

Just one person, Micah runs this business. He was prompt in returning my calls and showed up on time for the appointment. My heater broke and Micha gave me an honest assessment. The heater needed a new part. Micah was able to drive out get the part and return to install it all on the same day. Great service. I am always wary of having service people in my house, but Micah put me at ease. I am glad to have found an honest repairman and will definitely be using him again if anything goes wrong. read more

Micah came out to check our system, which has been very finicky as of late. The AC whirs outside, but no air inside. I called Micah on a Saturday, and he was able to set up a time with me as early as Monday (pretty good for summer season I thought). When Micah arrived, the AC was actually working. I described our trouble, and Micah stuck around for 30+ minutes to see if it would mess up. Sure enough, the AC worked just fine for him. Even though he had driven all the way over here, he did not charge me a dime since he could find a problem. I told my father in law this fact later and he said "You keep his number and call him back whenever you need AC repair". Our AC has gotten more finicky, and I took my father in laws advice...not that I was ever questioning not calling Phoenix Energy Solutions back :) read more

Had Micha and his team replace my HVAC system to a duel electric/ propane system and add zoning. Where as I have a home that was built in 1880s. Needed to get more air to original part of house. They were very efficient , professional and friendly. Would highly recommend them for your heating and cooling needs. Thanks Guys! read more