Jacob and Bryan did an excellent job on my spring HVAC check-up. Since I had a new system installed…read morejust a few months ago (by Service Wizard), it was reassuring to see everything running perfectly. They took the time to thoroughly clean the condenser and ran multiple tests on the attic unit to make sure everything was operating as it should. What really stood out was how they walked me through the entire process at the end, showing photos and explaining each step. It gave me a lot of confidence in their work and attention to detail. I'm very happy with this company and would highly recommend them.

**1/5 Stars - Big Waste of Time (and almost a lot of money)**…read moreI wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

Call them with a busted AC on a Friday evening and they were able to get somebody out the next day…read moreon a Saturday who called me to give me a heads up on their arrival. Luckily ended up being a minor issue which they diagnosed were able to repair fix and check out the rest of my system would highly recommend.

If I could give this company zero stars I would…read more The first time a technician came out and said it was the capacitor. He "fixed" it but 2 hours later it was hot again. We called him out again and he said it was the fan. He temporarily "fixed" it And said he would be bringing another fan the next day. The fan ran so loud you could hear it two houses down from us. And two hours later it was not working again. We called for a third time. Asking for a different Technician this time. They sent the same technician. He had horrible customer service. He could not communicate with us what he had done or what he had fixed other than naming the item he had fixed. The third time he came out, he said it was the compressor. It was a Sunday and he said he would get the part and somebody would come out Monday to fix it. Monday morning we got an email from the company saying they were no longer going to fix our air conditioner because they did not like the way we had requested a different technician and communicated our disappointment with them. So after three days of no air in JULY on Texas we are having to start from square one and call another company. I would not recommend this company to anyone. What a waste of time! Very very disappointing.

I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

Okay big problem... I highly recommended Enrique to my neighbor and he connected the main water…read moreline to the irrigation line--bypassed the house. No water to the house. It's been two months and Proven has still not fixed their irrigation...

The company was easy to work with on scheduling and quotes along with identifying rebates and…read morebundle discounts from Carrier. The installation was seamless. They loaded an incorrect unit on the truck that the technician/installer recognized after the demo of the existing unit and instead of ignoring and installing anyway (sometimes challenging for a homeowner to know the difference) he called the company and went back to pick up the right one and was still able to complete the installation within a normal timeframe. Erick was very methodical & quick, yet meticulous (& didn't rush or cut corners after losing an hour to pick up correct unit) and payed attention to the details and cleaned everything up afterwards. Louis did a great job on the outside unit, new "pad", electrical connections, etc. ps... they handle registering your product, rebates and arranging the city inspector, who by the way, said it was a great installation job and loves to see installations like that.

If money is no object for your HVAC system install or repair project, Alamo Air is the company for…read moreyou. If you are a working person, or a person fighting a rare form of blood cancer like me, with its related expenses, they may not be your best option. I am giving them 2 stars, because their techs are professional, technically skilled, and product knowledgeable. It kinda' stops there, if you don't have major bucks for their work. I do find them, unsurprisingly, rapidly responsive after they submit a quote. Then, there are the coupons, with the fine-print disclaimers. In my case, a $150 "special" promotional discount vanished when we removed a short run of basic flex duct from the scope of work. No explanation was given about the discount's removal. It just vanished from the quote. Awesome HVAC company, if you can tote the note, and navigate the, sometimes disappearing, morass of their special promotions, discounts, and coupons.

Fast response time (on site the next morning), reasonable pricing, had the needed equipment already…read morestocked in his truck, honest and helpful technician, informed me of additional services offered, but was not pushy. I will use again!

Very very Expensive! They not only charged $96 for diagnose fee, but also they charged $285 for a…read morecapacitor, which is sold for $30 on Amazon, exact the same one, same model, same package. I can understand you want to make money, but 9.5 times of the price of the same product? That's not decent at all. I would not recommend this company to anyone!

I had a rental property lose heat on the worst day of the year when everything was frozen over…read more John went out and skated his truck to my rental, resolved the issue, and charged me as if there was no weather shut down. Highly recommended. Reliable, honest, and fast.

I've used John for HVAC repair and replacement for the last 10 years. He's always professional and…read moreaccommodating. Recently we ran across a city inspection issue with my 50 year old house. John drove the resolution working closely with my electrician. Highly recommended.

I had called another highly ranked Yelp Trane business and their salesman tried to snow me with a…read moreridiculously expensive quote (initially over $20,000) for a new Trane Heat Pump System for my 1,400 sq ft house, and who didn't listen regarding my issues with NOT getting cool AC into my bedroom and didn't tell me why my 8 yr old Trane failed. Luckily, I had requested an appointment with another Trane HVAC business, and that was Summit AC and Heating out of Buda, TX, who were highly reviewed on Google and Yelp. Rich with Summit AC and Heating listened to my two issues -- namely the lack of cool air going into my bedrooms, and Austin Energy having a power outage -- causing a power surge to destroy my coils in my heat pump and assured me that my new Trane heat pump wouldn't suffer another power surge ever again. He came up with a heat pump package, partial duct work replacement, the replacement of three moldy plenums in that attic, and adding two new surge protectors that met my needs and price point. And of course I am not happy that all new HVAC systems now cost more than double than what I paid in 2018, but this isn't just a Trane issue but with ALL HVAC BRANDS that has happened since the pandemic. (FYI, I got six quotes from Trane, Carrier, Bryant and Lennox heatpump dealers in the Austin area before settling on a Trane heatpump system and Summit AC and Heating). As for the install, Summit blew my socks off with their thoroughness and professionalism. The previous installer in 2018 left a mess in my garage crawl space and ignored a collapsed ductwork. The two Summit heat pump installers replaced two of my undersized ducts, replaced three new plenums boxes, added two new surge protectors (one to the air handler in the attic and to compressor outside), vacuumed up all the debris, garbage and nails left by other people who had worked in the crawl space over the years. The two new larger ducts they installed now give me cool airflow into all my bedrooms and the two surge protectors will ensure that an Austin Energy power outage, power surge or lightning strike will never blow out my heat pump coils ever again. I also bought a 10 year labor warranty to cover any high value repairs, which doomed my previous 8 yr old Trane, which was supposed to last 12 to 15 years. All in all, I highly recommend Summit AC and Heating, who were a pleasure to work with, especially now that my house is cool EVERYWHERE.

Awesome customer service, had a new until installed in August. The inspection of my old unit found…read morea leak. The rep went over my options. The new unit was installed the next day. Job well done!I recommend highly oh and they're a small local company.

Tav-Air came by quickly and repaired the AC. Thankful for their prompt response and service. All…read moreyou could want in an AC repair service.

Super fast service and excellent communication from start to finish! These guys were incredibly…read morefriendly, professional, and true wizards at what they do. They got my air conditioning working better than ever, and the difference was noticeable immediately. Thank you for the outstanding service--you guys are our heroes! Highly recommend!