A lot of folks slapping down five stars here and the few that didn't have nothing to do with Carl's…read moreworkmanship. I was looking to replace my entire AC system which is why it's important to find the best in the business and rated the best. It's also important to find more than one 5* business so you can get a better picture and quotes for such an expensive endeavor which I found helpful. If you're going to go all the way with such an expense, it's best to educate yourself as much as possible, and there's lots of YouTube videos on AC repair and replacement which you should watch prior to making that decision. You really need to be an informed and educated customer or you might find yourself with an inferior or wrong system. I found that certain AC companies want the steer you to certain brands they represent, so you may wish to decide on a brand first. I found that the Carrier Infiniti system with its very high seer rating and variable speed was the perfect choice. More details on this system in the photos below. If you live in a two-story house like mine, you can expect the price to be much greater due to the fact that you have dampeners which will need to be fixed or replaced which greatly adds to the bill. As for my AC, it was over 20 years old, but still chugging along. However, I knew there was going to be new mandates in 2025 which would greatly add to the expense of AC replacement such as a new refrigerant which is slightly flammable called Puranovance. I replaced my old R22 compressor with the new R-410a which is still readily available, but will eventually be phased out many years from now. I also mistakenly thought you'd get a good deal by replacing it during the cool months, but apparently a lot of people were doing what I was doing so no break in the price. As a matter fact, the date of manufacture of my new Infiniti compressor was only just a couple weeks old before it was installed. After some back-and-forth on pricing, we finally decided on a date of installation. Carl and his crew showed up and had everything installed within six hours and hauled off the old units. We still needed some troubleshooting in order to dial-in the thermostats functioning properly, but everything works perfectly now and the temperature remains exactly as you set it throughout the house. Both the compressor and the blower motor are incredibly quiet. Since I knew I needed this replacement at some point, I had enough money in the bank to cut a check for the job. When you sign up for Carl's service, you get Carl in the equation. Check out the photos below which show you the equipment, specs and the pricing. Update: After 2 weeks the plenum did separate, but I was able to use foil tape to close up the 8" gap. Personally, I think a 30 day check up would be a good idea not just for Carl, but anyone who gets this kind of installation from whatever company you choose.

Wanted to give a good review to great family business. We have been a customer for four years…read more They are always prompt to respond they are knowledgeable and very price conscious The last call out was early Saturday morning when we woke up to a hot house. Carl was there first thing and saved our weekend I have referred them to all my family members and we all agree you can't good wrong by calling Carl Heating

Jacob and Bryan did an excellent job on my spring HVAC check-up. Since I had a new system installed…read morejust a few months ago (by Service Wizard), it was reassuring to see everything running perfectly. They took the time to thoroughly clean the condenser and ran multiple tests on the attic unit to make sure everything was operating as it should. What really stood out was how they walked me through the entire process at the end, showing photos and explaining each step. It gave me a lot of confidence in their work and attention to detail. I'm very happy with this company and would highly recommend them.

**1/5 Stars - Big Waste of Time (and almost a lot of money)**…read moreI wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

What can I say?? We called and spoke to the owner and let us know they would be out the next…read moremorning due to the time we called, late in the evening.. Mike, a friendly and kind young man, showed up with a smile, he explained everything and answered all the questions I had. He even explained how the a/c unit operates. The price was affordable and he was just a polite. I will be following up for a yearly visit to make make sure the a/c unit is operating correctly. Thank you! Please call them and get your a/c unit in working order before problems occur. Stay blessed.

Trevor absolutely saved the day! It was 40° outside and we wanted to turn on the heat. Our Nest…read morethermostat started giving us an error message and the vents were blowing cold air. After calling about 10 other HVAC places that all gave me the run around in some way, I called Country Thyme and am so thankful I did. Anthony, who answered my initial call, was so polite and was the nicest and most coherent person I talked to all day. He got me scheduled, and Trevor showed up quickly on the same day and diagnosed the issue and replaced what needed to be replaced. He went above and beyond and got our system back up and running in no time at all! His prices are so reasonable and fair for the quality of work he does. I'm relieved that we now have a reliable company we can call with any heating/AC issues we have in the future. I 100% recommend Trevor and his company to anyone who is looking for someone honest, thorough, and knowledgeable. I can't say enough great things about Trevor and Country Thyme!

Great TECH and very knowledgeable. And curtius Great work manship. OnVery curtius…read more Replaced a burned out motor on compressor

Great customer service. We noticed our AC having issues as we were heading on vacation on a Wed…read moreand wanted to have it fixed before we got back. Based on prior experience we called Brandon at Airco to come take a look. We left a key for them and they were out that day. They called w/options--new coils (a few year fix) or a whole new system. We opted for a new system. They had it installed and house cooled down when we returned on Saturday! We were also wanting to move our thermostat but wanted to talk through that. They came back on Monday to take care of moving the thermostat.

Prompt response time, good service with warranty for 3 months if something breaks. Would recommend.read more

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

Fantastic timely service…read more KMAC is the air conditioning service to hire. I have trusted them for years!!!

I have been using KMAC for years and I would caution anyone looking to use them to be very careful…read moreabout any warranty to offer. I had to have warranty work and the cost of labor and freon was almost $2,000. I asked for a itemized statement several times to see what I was being charged for as the job took less than 2 hours, but they have refused to respond after initially saying they would provide it. They are very quick to respond and get you on the schedule, but I believe the way overcharge you when providing warranty work to cover the parts that are covered under the warranty. I'd also like to say that I don't believe it is right to charge me for freon when the reason I needed freon was because of a part that was covered under warranty. If system leaks freon due to a defective part it seems that should also be covered under warranty. As far as I am concerned, their warranty is not worth the paper it is written on unless you feel like paying 40% of the original cost of your unit to cover a part that is under warranty.

Gave helpful advice and worked quickly, efficiently, and respectfully. Response time was good.read more

My rep Donny was sure to let me know what I would need (the condo I bought did not have a carbon…read moremonoxide detector on the floor connected to the garage), as well as other options that were not necessary, but he could do if I wanted. He ended up having a compatible detector with him in his van, so he was able to install it during the same appointment. Price was very reasonable, so I was happy to have him take care of it.

John came to my home when my water heater in my attic stopped working. During a storm a few days…read morebefore lighting hit our house and blew out the system. John said that if I had touched the reset button I would have electrocuted myself. He saved my life and I would always recommend Prevision to my family friends and colleagues 7 stars

Never Again. They verbally said $14 k to replace an air conditioning system. NO written estimate…read moregiven. Nothing signed. Two days later they install the system and then have my mother sign the paperwork. She thought she was signing the payment plan that she wanted. $14 K with a 5year payment plan. The new BILL was $24 with a 15 year payment plan. at 7.99% Estimate never received. Invoice was the only thing given. I spoke to the GM ,He said too bad she signed the contract. Also, Sales Industry, I am sure the salesperson got a hefty commission for the sale of the $24 k system. They did install a new thermostat and left holes in the wall. Keep your ELDERLY parents away from this company.